Very good marketing, and the hotel is ok for the price, but don’t expect real 4.5 star service and comfort, nor an old « Palazzo »: no garden, building behind the ancient front wall is a modern one, no free water bottle in room, nor pen or paper, no drawers, no extra pillows or towels, reduced vanity kits, only one bulky lift, no porter, breakfast in refectory like room. Personal is nice and friendly (young students mostly), breakfast is very good, rooms very clean and quiet. Location quite far from center. Clearly built in a « design to cost » spirit, Disneyland style: the hotel is supposed to look like a palazzo to attract customers but is in fact just another modern hotel.