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Superior Shores Hotel BW Signature Collection By Best Western – Avis

3 out of 5
Superior Shores Hotel BW Signature Collection By Best Western
61 Cumberland St N, Thunder Bay, ON

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 81 avis sur 177." "
Note de 8 – Bien, d’après 59 avis sur 177." "
Note de 6 – Acceptable, d’après 17 avis sur 177." "
Note de 4 – Médiocre, d’après 7 avis sur 177." "
Note de 2 – Terrible, d’après 13 avis sur 177." "

8,6/10

Propreté

8,6/10

Service et personnel

7,6/10

Commodités

8,2/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Walid

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
First time there , really clean, nothing to say about !
Séjour de 3 nuits en mai 2024
jins83 a répondu le 25 mai 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

4/10 – Médiocre

Mathieu

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Breakfest was poor Smell in the hall No accommodation for our family No AC in the gym room
Séjour de 1 nuit en avril 2024
jins83 a répondu le 19 avr. 2024
Thank you for taking the time to post a review. We are sorry to hear about your recent experience. I will be sharing your review with the management team. It is our hope that you would consider staying with us again. Sincerely, Jin--General Manager

6/10 – Acceptable

Tanya

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The bed was very comfortable, the room was clean. But there was no door mat for our dirty boots and the room was very hot, the bathroom is extremely small, had there are no shelves in the shower. The walk in shower was big enough but the water sprays all over the floor because there’s no door and the glass partition is not long enough. The continental breakfast was disappointing, not very much of a choice in food and what was there was poor quality. The bathroom next to the dining room was not clean and had a very offensive smell.
Séjour de 1 nuit en janvier 2024
jins19830711 a répondu le 10 janv. 2024
Dear Tanya, Thank you for taking the time to post a review. We are glad your room was clean and comfortable one. We are sorry to hear about your recent experience on the breakfast, door shower, boot tray but we are working on way to improve these issues. We looking forward to have an on-site restaurant for the hotel with a full breakfast options. I will be sharing your review with the management team. It is our hope that you would consider staying with us again. Sincerely, Jin--General Manager

10/10 – Excellent

Steve

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
jinsitu83 a répondu le 14 déc. 2023
Thank you so much for the perfect scores. We are thrilled that this is your first time staying with us and that it was again enjoyable. We look forward to welcoming you back soon. Sincerely,Jin SituGeneral Manager

10/10 – Excellent

Frederic

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
jinsitu83 a répondu le 12 déc. 2023
Thank you for your perfect score and for staying with us at the Superior Shores Hotel. We warmly welcoming you back to stay with us again.Sincerely, Jin SituGeneral Manager

2/10 – Terrible

Sarah Marie

Voyage de couple, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
There should be an option for 0. Bathroom out of order after waiting a while to check in. Floor absolutely dirty and dusty Night table dirty. And to top it off, the bed sheets and covers weren’t changed from previous guests as there is blood on them
Séjour de 1 nuit en mai 2024
jins83 a répondu le 27 mai 2024
Thank you for taking the time to post a review. We are sorry to hear about your recent experience. I will be sharing your review with the management team. It is our hope that you would consider staying with us again. Sincerely, Jin--General Manager

8/10 – Bien

Iain

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel for the price
Séjour de 2 nuits en mai 2024
jins83 a répondu le 27 mai 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

10/10 – Excellent

Bonnie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place, nice staff. Hot shower, clean rooms. Nice breakfast!
Séjour de 1 nuit en mai 2024
jins83 a répondu le 26 mai 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. We are thankful for your lovely comments on the accommodations and breakfast. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

10/10 – Excellent

Abdelali

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good
Séjour de 1 nuit en mai 2024
jins83 a répondu le 26 mai 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

8/10 – Bien

Vera

Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et commodités.
Excellent breakfast
Séjour de 1 nuit en mai 2024
jins83 a répondu le 25 mai 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. We are thankful for your lovely comments on the breakfast. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

6/10 – Acceptable

Sherry, MAPLE RIDGE

Voyage de couple
Points forts : Propreté
Points faibles : Commodités
Rooms are very art deco. Not much around for dining. Older building with rickety elevator. Would not recommend staying here
Séjour de 1 nuit en mai 2024
jins83 a répondu le 25 mai 2024
Thank you for taking the time to post a review. We are glad that your overall stay was a good one. I am sorry to hear about the elevator. I have notified our elevator company and they are waiting for part to replacement. It is our hope that you will stay with us again in the future. Sincerely, Jin--General Manager

6/10 – Acceptable

Pieter

Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Propreté
Location is good for my needs , all the surfaces needed to be wiped down ,
Séjour de 1 nuit en mai 2024
jins83 a répondu le 24 mai 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. Sorry about the housekeeping cleanliness, i will be sharing this with our housekeeping team. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

10/10 – Excellent

Sharon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful renovated property, very clean, friendly and excellent service from staff. Highly recommend.
Séjour de 1 nuit en mai 2024
jins83 a répondu le 20 mai 2024
Thank you so much for the wonderful feedback and recommendation. We really appreciate it. I am delighted that your stay was a great one. Thank you for the kind comments on the service staff provided you. I will be sharing this review with the team. We hope to have the pleasure of welcoming you back soon. Sincerely, Jin--General Manager

10/10 – Excellent

Anisa

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Downtown, so close to amenities & night life
Séjour de 1 nuit en mai 2024
jins83 a répondu le 20 mai 2024
Thank you for posting a review on your recent experience. It makes us happy to know that your overall stay was a pleasant one. We are glad you enjoyed the central location of the hotel which is walking distance to restaurants, attractions, museums, theatres and so much more. We hope to have the pleasure of welcoming you back the next time you visit the city. Sincerely, Jin--General Manager

8/10 – Bien

Dana

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
jins83 a répondu le 20 mai 2024
Thank you so much for the great score. I look forward to welcoming you back soon. Sincerely, Jin--General Manager

10/10 – Excellent

Clarissa

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
jins83 a répondu le 19 mai 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

10/10 – Excellent

Jack

Points forts : État et installations de l’hébergement
V
Séjour de 1 nuit en mai 2024
jins83 a répondu le 19 mai 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

10/10 – Excellent

Dawn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
jins83 a répondu le 19 mai 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

10/10 – Excellent

Kathleen

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff were friendly, the property and rooms were clean and bright. Overall great value, would stay here again.
Séjour de 1 nuit en mai 2024
jins83 a répondu le 21 mai 2024
Thank you so much for the great comments. We are happy that you loved the hotel and will choose to stay with us again. We hope to warmly welcome you back soon. Sincerely, Jin--General Manager

6/10 – Acceptable

Robert

Voyage d’affaires
Had to request to have my room cleaned. Bed was not very comfortable.
Séjour de 3 nuits en mai 2024
jins83 a répondu le 16 mai 2024
Thank you for posting a review. It makes us happy to know your recent stay was a great one. Sorry about that you have to had your room requested to be clean and i will be sharing this with our teams. We look forward to welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

6/10 – Acceptable

Kalon

Séjour de 1 nuit en mai 2024
jins83 a répondu le 16 mai 2024
Thank you for posting a review. It makes us happy to know your recent stay was a great one. We look forward to welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

10/10 – Excellent

Alison

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Fashionable decor. Quiet. Great water temperature and pressure in the shower. Liked the shower products.
Séjour de 1 nuit en mai 2024
jins83 a répondu le 16 mai 2024
Dear Alison, Thank you for taking your time post a review. I am glad to hear that you had an enjoyable stay. Looking forward to see you again soon. Thank you.Regards,JinGeneral Manager

6/10 – Acceptable

Nicole

Voyage en famille
Points forts : Propreté
Points faibles : État et installations de l’hébergement
Nice Reno’s! Just not a great part of town. It is not wheelchair friendly.
Séjour de 1 nuit en mai 2024
jins83 a répondu le 16 mai 2024
Thank you for posting a review. It makes us happy to know your recent stay was a great one. Sorry about that we are not wheelchair friendly and we are in the heart downtown close to the lakeview. We look forward to welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

10/10 – Excellent

Jacinta Cindy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Parking .
Séjour de 1 nuit en mai 2024
jins83 a répondu le 15 mai 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin Situ--General Manager

8/10 – Bien

Patricia

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very cute modern hotel with comfy beds. Friendly and helpful staff. Easy parking behind the hotel.
Séjour de 1 nuit en mai 2024
jins83 a répondu le 10 mai 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

10/10 – Excellent

Wayne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Jins83 a répondu le 10 mai 2024
Thank you for writing this review regarding your recent stay at our property. I am glad you enjoyed your stay! We appreciate your feedback and looking forward to see you again soon! Sincerely, Jin--General Manager

8/10 – Bien

albert

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean room and spacious, amenities nearby, the surrounding area is a little rough but other than that, I would come back
Séjour de 1 nuit en mai 2024
jins83 a répondu le 8 mai 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

2/10 – Terrible

Tim

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Although promising on-site parking, there are only a few places and the main parking is across the street. This is not on-site and the hotel is in an unsafe area.
Séjour de 1 nuit en mai 2024
jins83 a répondu le 8 mai 2024
Thank you for taking the time to post a review. We are sorry to hear about your recent experience. I will be sharing your review with the management team. It is our hope that you would consider staying with us again. Sincerely, Jin--General Manager

8/10 – Bien

Gail

Voyage de couple
Points forts : Propreté
One night stop over. Room was small with no obvious place for a suitcase. There was a coffee maker but no fridge or microwave which is inconvenient. Ice maker was odd and required managers help. Bed was comfy. Room is clean but common areas have strong odour.
Séjour de 1 nuit en mai 2024
jins83 a répondu le 8 mai 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

6/10 – Acceptable

Sean

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Older hotel that has been renovated. Rooms are clean and up to date, although a bit small. Very small parking lot in back - had to park across the street and was a bit worried about my car but we had no issues. Decent hotel even if the downtown area is a bit rundown.
Séjour de 1 nuit en mai 2024
jins83 a répondu le 8 mai 2024
Thank you so much for the great comments on our central location. We are walking distance to the museums, theatres, attractions, and so much more. We hope to warmly welcome you back the next time you visit the city. Sincerely, Jin--General Manager

10/10 – Excellent

Ian

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was very friendly and knowledgeable about the area. Coffee is available at all times. As we have a very early flight in the morning Staff has offered to make up a carry out.
Séjour de 1 nuit en mai 2024
jins83 a répondu le 7 mai 2024
Thank you so much for the great comments. We are happy that you loved the hotel and will choose to stay with us again. We hope to warmly welcome you back soon. Sincerely, Jin--General Manager

10/10 – Excellent

michelle

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean hotel with comfy beds. Excellent self serve coffee in lobby. The staff is amazing ... super friendly and helpful.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Brad

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024
jins83 a répondu le 6 mai 2024
Thank you for your great score. It makes us happy to know your recent stay was a great one. We look forward to welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

10/10 – Excellent

Dustin

Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice hotel, room was clean and serviceable. Hallways kind of noisy and no hot breakfast as kitchen was still under construction. Overall happy.
Séjour de 1 nuit en mai 2024
jins83 a répondu le 3 mai 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

10/10 – Excellent

Devi

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
jins83 a répondu le 3 mai 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

8/10 – Bien

Andrew

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nicely updated
Séjour de 2 nuits en avril 2024
jins83 a répondu le 3 mai 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

8/10 – Bien

nithinreddy

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel looks new and well maintained
Séjour de 1 nuit en mars 2024
jins83 a répondu le 15 mai 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin Situ--General Manager

10/10 – Excellent

Ricardo

Séjour de 2 nuits en avril 2024
jins83 a répondu le 21 mai 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

10/10 – Excellent

Terrernce

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
2 Thumbs up!
Séjour de 2 nuits en avril 2024
jins83 a répondu le 1 mai 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

10/10 – Excellent

Keith

Voyage avec des animaux de compagnie
Great
Séjour de 1 nuit en avril 2024
jins83 a répondu le 30 avr. 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

4/10 – Médiocre

Donna, Atlanta

Séjour de 1 nuit en avril 2024
jins83 a répondu le 18 mai 2024
Thank you for taking the time to post a review. We are sorry to hear about your recent experience. I will be sharing your review with the management team. It is our hope that you would consider staying with us again. Sincerely, Jin--General Manager

10/10 – Excellent

Teresa Felice

Voyage d’affaires
Points forts : Propreté, service et personnel
Noisy at night due to train and homeless. I understand it’s out of the facility’s control. The rooms are nice, just could use better cleaning, there were crumbs and dust in easy to reach areas. Service was great, all staff were wonderful.
Séjour de 2 nuits en avril 2024
jins83 a répondu le 30 avr. 2024
Thank you so much for the great comments. We are happy that you loved the hotel and will choose to stay with us again. We hope to warmly welcome you back soon. Sincerely, Jin--General Manager

6/10 – Acceptable

ByoungHak

Séjour de 1 nuit en avril 2024
jins83 a répondu le 16 mai 2024
Thank you for posting a review. It makes us happy to know your recent stay was a great one. We look forward to welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

8/10 – Bien

Michael

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
jins83 a répondu le 27 avr. 2024
Thank you so much for the great scores. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

10/10 – Excellent

John

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
jins83 a répondu le 24 avr. 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

10/10 – Excellent

Sharon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Recently renovated. Beautiful room with unique wall and window coverings. Room and hallway has a beautiful floral smell 😊
Séjour de 1 nuit en avril 2024
jins83 a répondu le 24 avr. 2024
Thank you so much for the wonderful feedback and recommendation. We really appreciate it. I am delighted that your stay was a great one. We hope to have the pleasure of welcoming you back soon. Sincerely, Jin--General Manager

6/10 – Acceptable

Robert

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : Commodités
It’s under renovations, once they are done it will be a nice little hotel
Séjour de 1 nuit en avril 2024
jins83 a répondu le 20 avr. 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. Hopefully our onsite restaurant should be ready by June 2024. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

10/10 – Excellent

Roberta

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean rooms. Delightful and unique furnishings. Very comfortable. You need a credit card as expected to check in otherwise, bring cash. Parking was full but, there's extra parking across the street.
Séjour de 2 nuits en mars 2024
jinsitu198311 a répondu le 16 avr. 2024
Thank you so much for the positive comments. It makes us happy to know your stay was an enjoyable and comfortable one. We are thankful that you choose to stay with us while visiting Thunder Bay. I look forward to warmly welcoming you back the next time your travels bring you to Thunder Bay. Sincerely, Jin--General Manager

10/10 – Excellent

nimra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
jins83 a répondu le 19 avr. 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager

8/10 – Bien

Pieter

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel
Nice rooms
Séjour de 1 nuit en avril 2024
jins83 a répondu le 15 avr. 2024
Thank you so much for the perfect scores. We are so pleased that we exceeded your expectations. I look forward to having the pleasure of welcoming you back the next time you visit Thunder Bay. Sincerely, Jin--General Manager