Bonjour Daniel, thank you for taking the time to post a review of your recent visit to Blue Mountain Resorts. We value our guest insights and sincerely regret the disruption from other guests had on your family’s overall enjoyment. We want everyone to enjoy their experience and for the most part, our guests are considerate and respectful. On report of noise, we are happy to dispatch our security personnel to the offending location to provide a warning and we thank you for bringing this to our attention.

Hello Melanie, thank you for this great rating! We look forward to welcoming you back soon!

Hello Odon, thank you for this fantastic review and rating! We look forward to welcoming you back soon!

Hello Marilyn, thank you for this fantastic rating! We look forward to welcoming you back soon!

Bonjour, merci pour votre commentaire! We look forward to welcoming you back soon!

Thank Michel, we are so appreciative of your feedback and even more pleased to know that you enjoyed your stay with the Village Suites.

Thanks Alexandre, we are so appreciative of your feedback and even more pleased to know that you enjoyed your stay with the Village Suites.

Thanks for your review and feedback, Emilie!

Hello there, we regret there were complications when trying to cancel one of the nights. As you chose a 3rd party booking for your reservation, they are in charge to make any modifications. With regard to the hot tub, we are in the middle of a roof renovation project, this area was not safe for guests due to that, however, we are close to opening day. We know the inconvenience of not having it open, however, we can see our staff provided options for you upon your request and they were not taken. Thank you again for your feedback

Thank you for your feedback, we appreciate it!

Bonjour, merci pour cette critique.

Thank you for letting us know about your stay, we value our guest feedback and the opportunities that can arise to improve. We have reviewed the Expedia booking channel and can see that parking is mentioned and regret your disappointment. In response to Covid our Public Health, Federal Government and Canadian Hotel Association make recommendations on the safe operation of these facilities, you can book 60 minute time slots, we regret to see that you were not aware of this safety precaution.

Hello Franca, thank you for this fantastic review and rating! We look forward to welcoming you back soon!

Hello Nofar, thank you for the most generous of compliments and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Christian, we appreciate every form of feedback on what we can do better, thank you for bringing to our attention your dissatisfaction about the cleanliness of the suite upon arrival. A clean and welcoming environment is a basic expectation for all guests, and we are disappointed to hear that this was not your experience. The conditions you described fall below our standards and warrant additional follow-up with the cleaning associate responsible. Our housekeeping team is usually quite diligent at ensuring our guest suites are in good condition prior to arrival and we regret that this was not the case during your stay. We directed your comments to the Senior Housekeeper for follow-up and coaching purposes. Please accept our sincerest apologies.

Hello Vik, thank you for staying with us and for this helpful feedback. There may be aspects of your stay that may not have met your expectations. We shared your scores with our leaders across the resort and will continue to work hard towards making your next stay with us comfortable and enjoyable.

Hello B, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Kacey, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Ricardo, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Akbar, thank you for staying with us and for this helpful feedback. There may be aspects of your stay that may not have exceeded your expectations. We shared your scores with our leaders across the resort and will continue to work hard towards making your next stay with us comfortable and enjoyable.

Thanks Suma, we are so appreciative of your feedback and even more pleased to know that you enjoyed your stay with the Village Suites. We apologize for the high chair not being clean and hope this hasn't deterred you from choosing Blue Mountain as your preferable four-season resort

Thanks Fatma, we are so appreciative of your feedback and even more pleased to know that you enjoyed your stay with the Village Suites.

Hello Saira, thank you for staying with us and for this helpful feedback. We are disappointed to learn of your experience with the noise in your suite, please accept our apologies for the disruption. We hope we can welcome you back again in the future for a better stay and will be raising your concerns with our respective departments to investigate further and to use for coaching purposes.

Hello Priyanka, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Sven, thank you for staying with us and for this helpful feedback. We regret to hear that you did not enjoy your stay in Weider Lodge. This sister building received a refurbishment about four years ago and we continue to receive favourable reviews. We are happy to report Seasons at Blue is near completion of a major refurbishment should you stay with us in the future.

Hello Jacynta, thank you for staying with us. We regret to hear that your suite was not ready on arrival and can assure you that our cleaning associates work tirelessly to achieve their daily goals and deliver a timely arrival for all guests, and they will be disappointed to learn of your displeasure. We will be sure to share this feedback with our housekeeping leaders to be used in ongoing coaching sessions and to improve productivity. We directed your concerns to the front desk and are glad to hear that they acknowledged the inconvenience and extended a later check out time.

Thanks Nancy, we are so appreciative of your feedback and even more pleased to know that you enjoyed your stay with the Village Suites.

Hello Bob, thank you for this fantastic review and rating! We look forward to welcoming you back soon!

Hello Samantha, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Ravindra, thank you for staying with us and for sharing this helpful feedback. We are excited for the changes coming to Blue and apologize for the inconvenience of construction work in preparation for the upcoming summer season. We hope you will return and enjoy everything that Blue has to offer!

Hello Fahima, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Bruce, thank you for staying with us and thank you for taking the time to share this very helpful feedback and the opportunity to provide coaching to our teams and improve the quality of our guest experiences. From your comments, there may be aspects that did not meet your expectations and have brought these to the attention of our housekeeping department. Our sincere apologies.

Thanks Emily, we are so appreciative of your feedback and even more pleased to know that you enjoyed your stay with the Village Suites.

Hello Ronaldo, thank you for this fantastic review and rating! We look forward to welcoming you back soon!

Hello Linda, thank you for the kind words and positive review! It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we exceeded your expectations. It will mean we got it right. We shared your scores and comments with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Thanks Nadia, we are so appreciative of your feedback and even more pleased to know that you enjoyed your stay with the Village Suites.

Hello Sufyan, thank you for staying with us and for taking the time to share your feedback. From your scores, there may be aspects that did not meet your expectations. We shared your scores with resort leaders and will continue to work hard to adjust throughout the season and well as to prioritize for the future to ensure your next stay is comfortable and enjoyable.

Hello Brian, thank you for staying with us and for the positive review. It always makes our day to hear that guests enjoy their experience at Blue. Our associates go the extra mile to provide personalized service and it is wonderful to hear that we met your expectations. We shared your scores with resort leaders and will continue to work hard to ensure your next visit is as comfortable and delightful.

Hello Maryanne, thank you for staying with us and for the feedback about the cleanliness of the hot tub and parking charges. The hot tubs are cleaned daily and monitored for debris. Unfortunately, we have experienced some wild inclement weather and with the high winds, it's an ongoing battle for our teams to maintain with the swirling flora. We are working on the getting the upper hand on addressing the issue and please accept our apologies for any inconvenience. We have brought this to the attention of our leaders to monitor more closely.

Hello Mark, thank you for staying with us and for the kind words about Village suites. We value our guest insights and sincerely regret the impact that other guests had on your family’s overall enjoyment. Village bars, restaurants, along with guests are cautioned to lower volume after 11pm and can understand your frustration with the one in earshot not complying with the bylaw. On report of noise, we are happy to dispatch our security personnel to the offending location to provide a warning and trust that you were able to connect with our associates to provide your concerns.

Thanks Jennifer, we are so appreciative of your feedback and even more pleased to know that you enjoyed your stay with the Village Suites.