Coffre-fort, bureau, espace de travail pour ordinateurs portables
Vérifier la disponibilité

Mercure Telford Centre Hotel – Avis

4 out of 5
Mercure Telford Centre Hotel
Forgegate, Telford Centre, Telford, England

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 199 avis sur 438." "
Note de 8 – Bien, d’après 133 avis sur 438." "
Note de 6 – Acceptable, d’après 51 avis sur 438." "
Note de 4 – Médiocre, d’après 25 avis sur 438." "
Note de 2 – Terrible, d’après 30 avis sur 438." "

8,4/10

Propreté

8,6/10

Service et personnel

8,0/10

Commodités

8,0/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Fanny

Voyage de couple
Points forts : État et installations de l’hébergement
Sauna, piscine et restaurant agréables en plus du parking.
Séjour de 1 nuit en juillet 2022
FO a répondu le 2 août 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Telford Centre Hotel

8/10 – Bien

Dan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
FO a répondu le 7 mai 2024
Dear Dan, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

4/10 – Médiocre

Becky

Séjour de 1 nuit en avril 2024
FO a répondu le 14 mai 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

8/10 – Bien

Neil

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
A bit tired in places but overall a good hotel
Séjour de 1 nuit en mars 2024
FO a répondu le 3 avr. 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 – Bien

Emmanuel

Séjour de 1 nuit en mars 2024
FO a répondu le 13 avr. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Mercure Telford Centre Hotel

10/10 – Excellent

Joanne

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a brilliant place to stay and it's somewhere i could defiintely live permanently
Séjour de 2 nuits en mars 2024
FO a répondu le 25 mars 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

6/10 – Acceptable

Paul

Room either too hot or too cold. Toilet making a strange noise whole time. Room was right by corridor doors which caused room door to shake every time that slammed shut. Air con generators on roof outside window loud all night. All in all really bad sleep for a superior room.
Séjour de 1 nuit en février 2024
FO a répondu le 28 févr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

6/10 – Acceptable

Alisha

£10 for parking is extortionate! The leisure centre had the most dirtiest changing rooms I have ever been in. The lockers were dirty inside amd rusty. The floor was all wet. Will not stay again.
Séjour de 1 nuit en février 2024
FO a répondu le 28 févr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 – Excellent

Jade

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Me and my partner went for Valentine’s Day and will definitely be going again highly recommended
Séjour de 1 nuit en février 2024
FO a répondu le 22 févr. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Mercure Telford Centre Hotel

8/10 – Bien

Scott

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
FO a répondu le 22 févr. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Mercure Telford Centre Hotel

10/10 – Excellent

Richard

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Have stayed here several times now, it's our go to hotel when in the area. Centrally located, walking distance to the shopping centre. Excellent breakfast.
Séjour de 2 nuits en février 2024
FO a répondu le 18 févr. 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 – Excellent

Louise

Voyage de couple
Points forts : Propreté, service et personnel
Had such a lovely time apart from people out front were drunk and loud , our room was right above the reception entrance. They were guests also but very drunk and very loud
Séjour de 1 nuit en février 2024
FO a répondu le 18 févr. 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

6/10 – Acceptable

Byron

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté
Over priced, wasn't Impressed with having to pay an additional £10 for the car park, pool had far to much chlorine in it it made your eyes sting, very noisy as it didn't have double glazing, you could hear the rooms water & tvs either side of you. Lovely building but needs improving and very over priced
Séjour de 1 nuit en février 2024
FO a répondu le 14 févr. 2024
Dear Byron, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 – Excellent

simon

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Telford Centre Mercure
Lively hotel, premium room was very spacious and clean. Restaurant food was great and staff were very helpful. Pool, saunas and jacuzzi all very clean.
Séjour de 3 nuits en février 2024
FO a répondu le 14 févr. 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 – Excellent

Alan

Voyage de couple
Didn’t like the fact that you had to pay for parking
Séjour de 1 nuit en février 2024
FO a répondu le 14 févr. 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 – Bien

anthony

Séjour de 2 nuits en février 2024
FO a répondu le 22 mars 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Telford Centre Hotel

10/10 – Excellent

Rita

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely weekend visiting friends and family.
Stayed for a long weekend ,meeting friends and family. Good location easy walking distance from town and easy access to surrounding area. Staff were friendly and helpful. We had breakfast in the restaurant, I am Coeliac and Louiza checked with the chef to ensure that my food was all gluten free. Nothing was too much trouble. We would definitely stay here again.
Séjour de 3 nuits en février 2024
FO a répondu le 11 févr. 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 – Excellent

Sean

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
FO a répondu le 6 févr. 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
FO a répondu le 6 févr. 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

6/10 – Acceptable

trudie

A was a little underwhelmed if honest. Front desk staff were great, others not so. We were practically barged by a member of staff coming through a doorway. The bedrooms and hallways looked a little tired. And attention to detail, such as mouldy grout around in the shower. Plus the shower leaked into the bedroom carpet. It was okay I suppose we only had to stay one night. Breakfast was tasty!
Séjour de 1 nuit en février 2024
FO a répondu le 6 févr. 2024
Dear Trudie,Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Telford Centre Hotel

6/10 – Acceptable

David

Points forts : Service et personnel
Points faibles : Propreté
The hygiene if the bathroom floor was terrible pubic hairs on the floor and a tablet the lamp didnt work two bulbs gone
Séjour de 1 nuit en février 2024
FO a répondu le 6 févr. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

4/10 – Médiocre

Sara

Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en janvier 2024
FO a répondu le 6 févr. 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

6/10 – Acceptable

Thomas, Christchurch

Voyage d’affaires
Points faibles : État et installations de l’hébergement
Very dated and worn. Could not put dinner tab on my room, had to pay seperately. Conditioner in bathroom was empty and noisy aircon unit directly outside my window. Terible view, sure other rooms are better though? Good parking for the car.
Séjour de 1 nuit en janvier 2024
FO a répondu le 6 févr. 2024
Dear Thomas,Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Telford Centre Hotel

6/10 – Acceptable

Mark

Hotel is convenient to Lilleshall which is a reason for me to stay here.
Séjour de 1 nuit en janvier 2024
FO a répondu le 30 janv. 2024
Dear Guest,Thank you for sharing your experience, we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Telford Centre Hotel

4/10 – Médiocre

Dan

Points forts : Confort de la chambre
Points faibles : Propreté, service et personnel
Give it a miss. There are nicer places in Telford.
The stay was ok. The bathroom was dirty, there were stains on the sheets and the general service was poor. We ordered vegetarian sausages at breakfast, reminded them after 20 minutes and when they came out a further 10 minutes they were not cooked in the middle.
Séjour de 1 nuit en janvier 2024
FO a répondu le 22 janv. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

2/10 – Terrible

Janice

Voyage en famille
Points faibles : Propreté, service et personnel
Awful stay!!!
I was very disappointed with my stay. The room was freezing cold and apparently the heating was on a time switch and should of come on at 4.30pm which in the midst of winter is totally unacceptable, we returned in the evening to a still very cold room and had to pack our things and move to a different room. My sister who I was with has COPD so it really wasn’t good for her health!, We were looking forward to a meal in the restaurant after our return from the funeral we attempted only to find that the restaurant was in fact closed although we enquired on arrival what time the restaurant closed and were told 10pm. So we had to eat in the bar. I ordered an Irish coffee and it never arrived, the barmaid put her coat on ready to head off and I asked her where was the Irish coffee and she said that she forgot it. So I wished I hadn’t made a reservation at that particular hotel because there were several others in that location that I could have chose, and wished I had. When we were moving rooms in the evening there was a distinct smell of Weed/cannabis in the corridor and was told by one of the staff that it was quite a regular thing.
Séjour de 1 nuit en janvier 2024
FO a répondu le 22 janv. 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 – Excellent

jennifer

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
FO a répondu le 22 janv. 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 – Bien

Lee

Séjour de 1 nuit en janvier 2024
FO a répondu le 21 janv. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Telford Centre Hotel

8/10 – Bien

Simon

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Easy parking. Clean room.
Séjour de 1 nuit en novembre 2023
FO a répondu le 11 janv. 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 – Excellent

Barry

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stay
Excellent stay - no niggles or issues at all.
Séjour de 1 nuit en janvier 2024
FO a répondu le 11 janv. 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 – Excellent

Michael

Séjour de 1 nuit en janvier 2024
FO a répondu le 11 janv. 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

4/10 – Médiocre

Jesper

Séjour de 1 nuit en janvier 2024
FO a répondu le 11 janv. 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 – Bien

gavin

Séjour de 1 nuit en janvier 2024
FO a répondu le 11 janv. 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 – Excellent

Adrian

Séjour de 1 nuit en janvier 2024
FO a répondu le 11 janv. 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 – Bien

Patricia

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Convenient location
Séjour de 2 nuits en décembre 2023
FO a répondu le 31 déc. 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 – Excellent

Barry

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great hotel
Excellent stay. The rooms are clean and tidy. The breakfast was lovely would definitely recommend.
Séjour de 1 nuit en juillet 2023
FO a répondu le 30 déc. 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 – Excellent

Amanda

Points forts : Propreté, confort de la chambre
Séjour de 1 nuit en décembre 2023
FO a répondu le 25 déc. 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 – Bien

James Mark

Voyage en famille
Points forts : Service et personnel
Hotel is in need of some re-decoration in general areas and in rooms
Séjour de 1 nuit en décembre 2023
FO a répondu le 25 déc. 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

4/10 – Médiocre

Rob

Voyage d’affaires
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
Better alternatives
The room wasn't to a great standard. Not what you would expect from a Mercure. The room smelt funny and the noise from the road easily came through the single pane window which evidently didn't have adequate ventilation.
Séjour de 1 nuit en décembre 2023
FO a répondu le 25 déc. 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 – Excellent

Nadine

Séjour de 1 nuit en novembre 2023
FO a répondu le 22 déc. 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

6/10 – Acceptable

Ian

We reported the beside lamp defective to reception, it may have just needed a new lamp, we had a 3 day stay and it still wasnt fixed when we left. There was only 1 chair in our room despite there being 2 of us and ample room for a second. The prices in the bar are "extortinate"- wont be drinking in there again.
Séjour de 3 nuits en décembre 2023
FO a répondu le 22 déc. 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 – Excellent

Pauline

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Convenient for the motorway and near centre. Reasonably priced and good facilities.
Séjour de 1 nuit en décembre 2023
FO a répondu le 22 déc. 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

4/10 – Médiocre

Scott

Séjour de 1 nuit en décembre 2023
FO a répondu le 22 déc. 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

4/10 – Médiocre

Steve

Voyage d’affaires
Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Like a creche
Staffed by kids apart from breakfast time, which was the only pleasant thing about my stay. Rooms at the front are lit up like a Christmas tree and the windows are poorly fitted. So very noisy. Pool cannot fit more than three people in, So if the regulars are in, you've no chance
Séjour de 1 nuit en décembre 2023
FO a répondu le 22 déc. 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 – Excellent

Neil

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fantastic Stay!
Really enjoyed the stay and price was brilliant toi.
Séjour de 1 nuit en décembre 2023
FO a répondu le 22 déc. 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

2/10 – Terrible

Sharon

Points faibles : Confort de la chambre
Séjour de 1 nuit en décembre 2023
FO a répondu le 22 déc. 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

6/10 – Acceptable

Abdallah

Points forts : Propreté, service et personnel
There was no hot water.
Séjour de 1 nuit en décembre 2023
FO a répondu le 22 déc. 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 – Excellent

natasha

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
FO a répondu le 8 déc. 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

4/10 – Médiocre

Michael

Voyage en groupe
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
On arrival the room was cold and the TV did not work. The TV was sorted after about an hour. The food in the dining room did not match the description. Out of four main courses chosen by our group, only one was finished - the other 3 left most of theirs. In the morning there was no hot water in the shower. Walking from the car park to the hotel, an area of the paving close to the entrance was dangerously broken up making it difficult for pedestrians with cases. I had a letter to post (already stamped) and asked at reception if they could post it for me. I was told that there was no postal service but the Post Office at W H Smith was 'just across the road'. 'Just across the road' turned out to be a quarter of a mile across difficult roads, through a large car park and a myriad of shops. It was not a happy stay. As we were attending a funeral early in the morning, I regret that with other things on our minds, we did not complain to the hotel staff. Despite my dissatisfaction detailed above, the hotel staff gave a warm greeting and our waitress was very pleasant. I would not however wish to book this hotel in the future.
Séjour de 1 nuit en novembre 2023
FO a répondu le 8 déc. 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 – Excellent

Daniel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We were checked-in by Aleksandra. She assigned a room with a very good view. The price of the drinks were cheaper than other hotels. Food was good as well.
Séjour de 1 nuit en décembre 2023
FO a répondu le 8 déc. 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel