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Emerald Queen Hotel & Casino – Avis

3 out of 5
Emerald Queen Hotel & Casino
5700 Pacific Highway East, Fife, WA

Avis

7,4

Bien

Note de 10 – Excellent, d’après 333 avis sur 1004." "
Note de 8 – Bien, d’après 292 avis sur 1004." "
Note de 6 – Acceptable, d’après 163 avis sur 1004." "
Note de 4 – Médiocre, d’après 99 avis sur 1004." "
Note de 2 – Terrible, d’après 117 avis sur 1004." "

8,0/10

Propreté

8,0/10

Service et personnel

7,2/10

Commodités

7,6/10

État et installations de l’hébergement

7,0/10

Écoresponsabilité

Avis

8/10 – Bien

Michel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juin 2022
Hotel Management a répondu le 6 juin 2022
Dear Michel, Thank you for your review and for choosing our hotel. We are pleased you enjoyed your stay and we are looking forward to welcoming you back. Regards, Hotel Management

10/10 – Excellent

Jennalee

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good location, right off the freeway.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Amber

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff here were all so helpful! We first went to the wrong one in Tacoma and they helped lead us to the right area. Then we parked on the casino side and there was actually another area and they told us where to go! Then the lady at the counter was super nice and informative! Easy check in and check out process! Room was clean and the beds were comfortable!
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Susan, Scarborough

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Staff friendly and very helpful everywhere. Check in quick.Room very clean but disappointing - basic, no frills and no info about hotel, restaurants, attractions. Huge casino layout very confusing - more larger signs would help.
Séjour de 1 nuit en mai 2024
Hotel Management a répondu le 26 mai 2024
Dear Susan, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Regards, Hotel Management

8/10 – Bien

Sharon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Was fun
Séjour de 3 nuits en mai 2024
Hotel Management a répondu le 23 mai 2024
Dear Sharon, Thank you for your review and for choosing our hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management

10/10 – Excellent

Alison

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our stay was great. Staff is super friendly everywhere u go. Make sure u get a players card you get discounts.
Séjour de 1 nuit en mai 2024
Hotel Management a répondu le 20 mai 2024
Hello Alison, Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. Hope to see you soon. Regards, Hotel Management

10/10 – Excellent

Alison

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were so friendly.
Séjour de 1 nuit en mai 2024
Hotel Management a répondu le 20 mai 2024
Dear Alison, Thank you for your review and for choosing our hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management

4/10 – Médiocre

Jose

Points faibles : Commodités, état et installations de l’hébergement
Nithing
Séjour de 1 nuit en mai 2024
Hotel Management a répondu le 20 mai 2024
Dear Jose, Thank you for taking the time to write a review. By the score it seems we fell short somewhere. We strive to make a guest stay memorable, and it seems we did not achieve this with you. We hope you will come visit us again. Regards, Hotel Management

2/10 – Terrible

Hanna, Shoreline

It was not obvious when we booked that it was the Fife location. We didn't end up staying there--we wanted the Tacoma location. A huge waste of money.
Séjour de 1 nuit en mai 2024
Hotel Management a répondu le 20 mai 2024
Dear Hanna, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.

4/10 – Médiocre

Leona

Voyage de couple
Points faibles : Propreté, état et installations de l’hébergement
Room smelled terrible. Food in restaurant was not good.
Séjour de 1 nuit en mai 2024
Hotel Management a répondu le 20 mai 2024
Dear Leona, Thanks for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we can improve the guest experience. We do apologize for the inconvenience you experienced.

2/10 – Terrible

Patrick

Voyage en groupe
Points faibles : Service et personnel, état et installations de l’hébergement
Customer service was rude and no where to be found. Front desk had the worst attitude. Food choices were slim.
Séjour de 1 nuit en mai 2024
Hotel Management a répondu le 17 mai 2024
Dear Patrick, Thank you for taking the time to review your stay with us. We apologize the staff was not helpful and rude. We will definitely look into this issue. We hope you will visit us again. Regards, Hotel Management

8/10 – Bien

Joanna

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It is super smoky smelling. There is an inconvenience of metal detectors at the entrance for every time you enter. The rooms were nice but smoke permeated everywhere even in the rooms which are non-smoking. You have to walk through the casino to get to the hotel front desk. Security and staff were friendly. Rooms were clean and well kept. It is an unfortunate design.
Séjour de 3 nuits en mai 2024
Hotel Management a répondu le 14 mai 2024
Dear Joanna, Thanks for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we can improve the guest experience. Regards, Hotel Management

10/10 – Excellent

Mary

Points forts : Propreté, commodités et état et installations de l’hébergement.
Excellent and will come back
Séjour de 1 nuit en mai 2024
Hotel Management a répondu le 14 mai 2024
Hello Mary Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. Hope to see you soon. Regards, Hotel Management

2/10 – Terrible

Rhonda

Voyage en groupe
Points faibles : État et installations de l’hébergement
I tried to get refund due to the fact that there are 2 Emerald Queens there. We were able to get a room at the newer one (the one we wanted) but when I called to explain your customer service said no! I’ve booked with Expedia for decades but after our last booked trip we’re done
Séjour de 1 nuit en mai 2024
Hotel Management a répondu le 17 mai 2024
Dear Rhonda , Thanks for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we can improve the guest experience. We do apologize for the inconvenience you experienced.

10/10 – Excellent

Harry

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
happy
Séjour de 1 nuit en mai 2024
Hotel Management a répondu le 11 mai 2024
Thank you for the perfect rating and also taking a moment to let us know how your stay was. We hope to see you again soon.

2/10 – Terrible

Sandra

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
It was terrible, they gave me the wrong room and still charged me for it.
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 14 mai 2024
Dear Sandra, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.

6/10 – Acceptable

George

Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 11 mai 2024
We hope you will choose to stay with us again so we have an opportunity to make your stay a better one.

8/10 – Bien

Shabana

Points forts : Propreté, service et personnel
Séjour de 2 nuits en mars 2024
Hotel Management a répondu le 11 mai 2024
Thank you for taking a moment to rate our hotel. We hope you will choose to stay with us again

8/10 – Bien

Lesley

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our room was so nice and quiet. Even though we were there on a busy weekend. Loved the pool and our room. Parking was great. Only thing i didnt like was all the smoke in the casino. And the security checks each and every time you go in. They were all friendly but it was a hassle.
Séjour de 3 nuits en mai 2024
Hotel Management a répondu le 7 mai 2024
Thank you for taking the time to review your resent stay at our hotel. Your feedback is extremely valuable to us and your input in regards to our website helps with our ongoing efforts to provide excellent customer service. The safety and security of our guests is our top priority. We take great pride in the cleanliness of our hotel rooms. We appreciate your kind words about our hotel. The Tacoma Hotel is now available to be booked online. Hotel has a separate entrance and a hotel parking garage. The elevators take your right to the registration desk, bypassing the Casino entirely. We hope we will see you in the future. Regards, Hotel Management .

6/10 – Acceptable

Anita K

Voyage en groupe
We were shocked to not only have to go through security to get to the hotel but to have to walk through a cloud of cigarette smoke to get to the hotel desk. We had to go through security EVERY time we came back. This won’t be a place I will choose again
Séjour de 3 nuits en avril 2024
Hotel Management a répondu le 7 mai 2024
We are sorry to read about the issues you experienced. Feedback from our guests is very important to us, and your input helps with our continuing efforts to provide excellent customer service. Please know the safety of our guests is always top priority. We appreciate you taking the time to let us know about your concerns. All the best,

2/10 – Terrible

Isela

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Hotel Management a répondu le 7 mai 2024
Dear Isela, Thank you for taking the time to write a review. By the score it seems we fell short somewhere. We strive to make a guest stay memorable, and it seems we did not achieve this with you. We hope you will come visit us again. Regards, Hotel Management

6/10 – Acceptable

Guadalupe

Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 3 mai 2024
Dear Guadalupe , Thank you for taking the time to write a review. By the score it seems we fell short somewhere. We strive to make a guest stay memorable, and it seems we did not achieve this with you. We hope you will come visit us again. Regards, Hotel Management

2/10 – Terrible

Woodrow

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
For starters we had to wait outside in the rain just to get through stupid security check. Ever time you leave you have to deal with it,very inconvenient. Hotel staff was rude barked at us because we went to the wrong door. Hotel was dirty and stunk terrible, beds were extremely uncomfortable. I would not recommend to anyone waste of money and will never stay here again.
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 3 mai 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 – Terrible

Jin

Points forts : État et installations de l’hébergement
Points faibles : Propreté, service et personnel
Trying to check in on time 4 pm they make us wait one more hour. They don’t really have friendly staff and service
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 3 mai 2024
Dear Jin, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.

6/10 – Acceptable

Lanette

Voyage en famille, Voyage d’affaires
Ridiculous to go through smoking to get to the hotel!!! I am extremely allergic to smoke, waiting 10 minutes to check all our bags in the smoke I was sick all night. The room smelt like a smoking room although it was supposed to be non. I would never stay here again.
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 30 avr. 2024
Dear Lanette, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Regards, Hotel Management

6/10 – Acceptable

TD

Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 17 mai 2024
Dear TD, We would like to thank you for your rating of our hotel. We hope to welcome you back soon.

6/10 – Acceptable

JeaLynn Denise

Voyage de couple
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
We took red eye and had already made arrangements to check in early. One of ur check in folks lucy.... or something like that was so cold & rude. No emphatic about our situation. Will not stay again
Séjour de 4 nuits en avril 2024
Hotel Management a répondu le 27 avr. 2024
Dear JeaLynn Denise, Thank you for taking the time to review your stay with us. We apologize the staff was cold and rude. We will definitely look into this issue. We hope you will visit us again. Regards, Hotel Management

8/10 – Bien

Tonia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quiet
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 26 avr. 2024
Dear Tonia, We would like to thank you for your rating of our hotel. We hope to welcome you back soon

10/10 – Excellent

Gerald

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice Ukrainian cleaning lady.
Séjour de 3 nuits en avril 2024
Hotel Management a répondu le 26 avr. 2024
Hello Gerald, Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. Hope to see you soon. Regards, Hotel Management

2/10 – Terrible

Thomas

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was the worst hotel ever!! We had to have our bags opened at the door and gone through. There were very scary security everywhere. Smoke was thick and the employees were one step from being a criminal. Did not see one normal staff person!!
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 24 avr. 2024
Thank you for your candid review of your recent stay at our hotel and casino. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We inform all casino/hotel guests of the security screening prior to their stay, via email, as the safety and security of our guests is always our top priority.

2/10 – Terrible

vicki

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had booked this room for 5 nights . Stayed 1 night couldn’t hardly breathe the air quality was so poor. They charged us for all 5 nights what a racket they have between Expedia and this motel. Never again
Séjour de 5 nuits en avril 2024
Hotel Management a répondu le 23 avr. 2024
Dear Vicki, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 – Terrible

Virginia, Steilacoom

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The front desk wirkers were rude and lack compassion and care.
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 20 avr. 2024
Dear Virginia, Thank you for taking the time to rate your stay with us, in our record we didn't see you utilize your reservation in our hotel in Fife. Regards, Hotel Management

10/10 – Excellent

George

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 17 avr. 2024
We would like to thank you for your rating of our hotel. We hope to welcome you back soon.

10/10 – Excellent

Rebecca

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Got to the property about two hours early and they gave us an early check in, it was an easy friendly experience
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 13 avr. 2024
Dear Rebecca, Thank you for your review and for choosing our hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management

10/10 – Excellent

Joyce

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice clean room. Great Asian-American restaurant upstairs with beautiful view of Mountains.
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 13 avr. 2024
Dear Joyce, Thank you for your review and for choosing out hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management

2/10 – Terrible

Jose

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
No dejaron entrar a pesar de mi reservación y no quisieron hacer reembolso
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 18 avr. 2024
Dear Jose, Thank you for taking the time to share your review with us. Regards, Hotel Management

8/10 – Bien

Julio

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The casino is like a maze and there is smoking allowed inside thst combined with the short ceilings at the Casino, its was really aweful. The hotel room was excellent shape.
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 7 avr. 2024
Dear Julio, Thank you for taking the time to review your stay with us. We hope you will visit us again. Regards, Hotel Management

10/10 – Excellent

Diane

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Every thing was wonderful.
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 5 avr. 2024
Thank you for taking amount to review our hotel. We are so glad to hear you enjoyed your stay with us. We hope to see you again soon.

2/10 – Terrible

Jamie

Voyage en famille
Very sad that they trick you into booking this on Expedia making you think you are at the real emerald Queen casino when it is actually the other small one and you have bought tickets to a concert at the big casino. Very sad we lost money.
Séjour de 1 nuit en février 2024
EQC a répondu le 1 avr. 2024
We apologize you felt we tricked you. When you book your room, there is verbiage right on the booking page letting you know you are booking a room at our Fife location. We even give you the address of the Fife Hotel. We hope you enjoyed the concert. Regards,Hotel Management

4/10 – Médiocre

Alicia

Voyage de couple, Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement
Our room had a terrible bed. We didn’t sleep well at all because the old bed sagged in the middle. We actually woke up in pain from the bed. Also choking on smoke was disgusting.
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 30 mars 2024
Dear Alicia, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.

10/10 – Excellent

Laura

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I really recommend staying here its very clean and nice and of course fun.
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 29 mars 2024
Dear Laura, Thank you for your review and for choosing our hotel. We are pleased you enjoyed your stay and we are looking forward to welcoming you back. Regards, Hotel Management

10/10 – Excellent

J

Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 29 mars 2024
Dear J, Thank you for taking the time to rate your stay with us. We appreciate the perfect rating. We hope you will visit us again soon. Regards, Hotel Management

6/10 – Acceptable

Kelly

Voyage de couple
I did not like that you must enter through the smoky casino gaming room to get to the hotel and you can only go in one entrance if you to your room with an outside bag. We liked the price and the hotel room was clean and comfortable. We enjoyed the tv channels for watching NCAA tournament games (women’s and men’s)
Séjour de 2 nuits en mars 2024
Hotel Management a répondu le 27 mars 2024
Thanks for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we can improve the guest experience. We do apologize for the inconvenience you experienced. We are pleased that you enjoyed your hotel room.

10/10 – Excellent

Allison

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Front desk was amazing. Make sure we had everything we needed. Appreciate it.
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 27 mars 2024
Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We look forward to having you again as a guest in our hotel.

10/10 – Excellent

Steve, Everett

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
security helped with parking
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 27 mars 2024
Thank you for your review and for choosing our hotel.

4/10 – Médiocre

Linc

Voyage d’affaires
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
There was nothing I liked. The security is a joke and should be reevaluated. The smoke is also ridiculous when first entering. Front desk staff was attentive.
Séjour de 2 nuits en mars 2024
Hotel Management a répondu le 27 mars 2024
Thank you for your candid review of your recent stay. Your feedback is extremely valuable to us, as we strive to improve. It is good to hear the Front Desk Agents were attentive to your needs.

10/10 – Excellent

Cory

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great!
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 20 mars 2024
Dear Cory, Thank you for taking the time to review your stay with us. We appreciate the perfect rating. We hope you will visit us again soon. Regards, Hotel Management

10/10 – Excellent

Nick

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The homeless problem around the area is getting worse.
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 20 mars 2024
Hello Nick, Thank you for taking the time to review your stay with us. We appreciate the perfect rating. We hope you will visit us again soon. Regards, Hotel Management

6/10 – Acceptable

Dawn

Voyage de couple
Points forts : Service et personnel
Points faibles : Commodités
You have to go through TSA before entering the hotel, it reeks of cigarettes, the dining is limited and quality of food gross, and the bed was uncomfortable with a plastic crinkly mattress protector. It’s obvious the rooms and halls have been updated. We won’t be going back.
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 20 mars 2024
Dear Dawn. Thank you for taking the time to tell us about your stay. Feedback from our guests is very important to us. We have the metal detectors and thermal imaging for the safety of our guests. The Tacoma Hotel has a separate entrance and a hotel parking garage. The elevators take your right to the registration desk, bypassing the Casino entirely. We hope we will see you in the future. Regards, Hotel Management

8/10 – Bien

Darlana

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Great for one night stay.
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 20 mars 2024
Dear Darlana, Thank you for your positive comments. We look forward to welcoming you back on your next stay with us.