Chambre supérieure double | Minibar, coffre-fort, bureau, rideaux d’obscurcissement

The White Swan Hotel – Avis

4 out of 5
The White Swan Hotel
Rother St, Stratford-upon-Avon, England

Avis

9,4

Exceptionnel

Note de 10 – Excellent, d’après 546 avis sur 775." "
Note de 8 – Bien, d’après 177 avis sur 775." "
Note de 6 – Acceptable, d’après 37 avis sur 775." "
Note de 4 – Médiocre, d’après 9 avis sur 775." "
Note de 2 – Terrible, d’après 6 avis sur 775." "

9,6/10

Propreté

9,2/10

Service et personnel

9,2/10

Commodités

9,4/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 – Bien

normand

Points forts : Service et personnel, état et installations de l’hébergement
Wifi so so
Séjour de 1 nuit en mai 2024
Lucy a répondu le 26 mai 2024
Thank you leaving a review. We are pleased you enjoyed your stay and hope that you will return when you are next in Stratford upon Avon.

8/10 – Bien

Remi

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2022
Denise a répondu le 14 juin 2022
Dear Remi, Thank you for your review rating 8/10, however, it would be beneficial to hear how we could improve for future guests. I hope you will visit again soon. Kindest regards, Denise - Reception Team.

10/10 – Excellent

Marie-Ch

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Charmant, féerique au coeur de la ville.
Idyllique, poétique en plein centre-ville! Service excellent. Petit déjeuner complet impeccable avec des produits du terroir de grande qualité et tout ça dans une salle adorable exhumant l’atmosphère Shakespearienne à 100%. Terrasse fleurie comme dans un conte de fée et très bien entretenue ( un petit jardin anglais au coeur de la ville ). Seule critique: l’ascenseur ne fonctionnait pas depuis quelques semaines, mais ce défaut a été compensé par une boisson au choix dans le bar. Le vin blanc était d’ailleurs délicieux.
Séjour de 1 nuit en août 2019
Taz Vandriwala, Reception. a répondu le 15 sept. 2019
Dear Marie, Thank you so much for your review. We were delighted to read your kind words about our hotel, we are so glad you enjoyed your stay with us and look forward to seeing you again soon. Kind Regards,

10/10 – Excellent

maureen, paris

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Perfect for sightseeing in Stratford.
Very pleasantly suurprised by this lovely hotel in the center of Stratford, 2 minutes from the pedestrian streets and 10 minutes from the river and the theater. The rooms were very well appointed and we were lucky enough to have found a spot in the parking lot just behind the hotel. The 15th century building is charming.
White Swan Hotel a répondu le 28 nov. 2015
We're glad that you enjoyed your stay with us. See you again soon! Merci beaucoup!

10/10 – Excellent

Ian

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Lily a répondu le 27 mai 2024
Hi Ian, thank you for leaving such a great review. We greatly appreciate it. I am thrilled that you enjoyed your stay and we hope to welcome you back soon.

10/10 – Excellent

Anna

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a lovely stay, it was clean and staff were friendly. We really liked the bathroom and the cooked breakfast
Séjour de 1 nuit en mars 2024
Lily a répondu le 19 mai 2024
Hi Anna, thank you for your 5-star review. We are thrilled that you enjoyed your stay with us. Our housekeeping team always ensure that our hotel is up to our excellent cleanliness standards. Our breakfasts are made fresh in our kitchen! We hope to welcome you back soon.

10/10 – Excellent

Gary

Points forts : Service et personnel, état et installations de l’hébergement
Quiet room,middle of Stratford,no complaints.
Séjour de 1 nuit en mai 2024
Lily a répondu le 19 mai 2024
Hi Gary, thank you for your lovely review. We are thrilled that you enjoyed your stay in our tranquil hotel and found our central location convenient. We hope to welcome you back again.

4/10 – Médiocre

Kenneth

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The superior room we booked was extremely noisy. We had to ring reception 3 times before anything was done about this. The room was extremely dark. There was a bad drain type smell in the bathroom. We were also disappointed with the hotel restaurant. We booked an early table only to find steak was no longer an option in a very limited menu.
Séjour de 1 nuit en mai 2024
Lucy a répondu le 17 mai 2024
Thank you for your review.I was disappointed to hear that there was some noise from external factors during your stay. I can assure you that this is a rare occurrence, but being in the centre of the town, on occasion there can be some noise, which is obviously beyond our control. As you were in one of the original Character rooms, dating back to 1450 they are not as bright as modern rooms.Our Summer menu has just launched, sadly prior to this we were finding it increasingly difficult to source some items from the old menu, I am sorry if this left you disappointed. We would be delighted to welcome you back in the future, where I am sure you would see a difference in the experience.

10/10 – Excellent

Liz

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Other than the parking the hotel was great. The staff were pleasant and professional
Séjour de 1 nuit en mai 2024
Lucy a répondu le 7 mai 2024
Thank you for your 5/5 review. We are delighted that you had a great stay with us.We hope to see you back soon.

8/10 – Bien

Terry

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We only stayed for a couple of nights and found the location perfect for exploring Stratford on Avon, the courtesy and efficiency of the staff was exceptional and the room was well equipped. We dined in the restaurant on our first evening and the quality of the food was great. As always in Stratford free parking is an issue so it’s worth bearing in mind that you need to allow £10-14 per day as an add on but we’ve never struggled to find somewhere close to our accommodation Overall a great stay and would recommend this hotel as good value and perfect location
Séjour de 2 nuits en mai 2024
Lucy a répondu le 3 mai 2024
t is lovely to hear that you enjoyed your stay and found our hospitality courteous and exceptional. Our location is indeed perfect for exploring the town and as you have commented, there is parking very close by albeit at a small charge.We look forward to welcoming you back.

10/10 – Excellent

PE

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place to stay in a wonderful area of England. I hop to be back.
Séjour de 2 nuits en avril 2024
The White Swan Hotel a répondu le 1 mai 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us in this wonderful area of England. We'd love to welcome you back anytime you're in the area. Until then, safe travels, and we look forward to hosting you again in the future!Eva - Reception Team

10/10 – Excellent

Steven, Calgary

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
What a great location. Lovely hotel. A great room and my wife loved the tub. Had Sunday roast in the dining room as well as breakfast, both were delicious.
Séjour de 1 nuit en avril 2024
The White Swan Hotel a répondu le 1 mai 2024
We're delighted to hear you had a wonderful stay with us! It's fantastic that you enjoyed our great location and lovely hotel. We're thrilled your room, especially the tub, met your expectations. And we're even happier to hear that both our Sunday roast and breakfast were delicious. We look forward to welcoming you and your wife back for another fantastic stay soon!Eva - Reception Team

10/10 – Excellent

MICHELLE

Voyage en famille
Lovely hotel with beautiful historic features. Staff very friendly and managed my request to make sure there was no down/feather bedding in the room due to allergies.
Séjour de 1 nuit en avril 2024
Lucy a répondu le 14 avr. 2024
Thank you for your 5/5 review. We are delighted that you enjoyed your stay and that your request was fully met. We have a superb position in the middle of town and we are pleased that you appreciated the beautiful historic features that our hotel has to offer. We do hope that you will be back soon.

10/10 – Excellent

John

Voyage de couple
Points forts : Commodités
Great location friendly staff
Séjour de 1 nuit en avril 2024
Lucy a répondu le 13 avr. 2024
Thank you John for your 5/5 rating. We are delighted that you found the staff friendly and the location ideal for exploring our town. We hope to see you again soon.

10/10 – Excellent

ALEXANDER

Séjour de 1 nuit en avril 2024
The White Swan Hotel a répondu le 1 mai 2024
Thank you for the 5-star review! We're thrilled to hear that you had a great experience staying with us. We strive to provide top-notch service and amenities, and we're delighted that you found our hotel to be a great place to stay in such a wonderful area. We can't wait to welcome you back on your next visit!Eva - Reception Team

10/10 – Excellent

Debbie

Voyage de couple
Points forts : Propreté, commodités
Everything
Séjour de 1 nuit en avril 2024
Kind regards, Reception Team a répondu le 7 avr. 2024
We loved having you stay with us, so it is lovely to see that you have rated us 5/5. We like to provide a friendly and welcoming atmosphere, so it is great when guest recognise and appreciate this. We have many returning guests and we sincerely hope that you will be of them.

8/10 – Bien

Diane

Points forts : Propreté, état et installations de l’hébergement
Not quick enough to replenish breakfast items
Séjour de 4 nuits en mars 2024
Kind regards Reception Team. a répondu le 7 avr. 2024
Thank you for your review of your stay with us at the White Swan Hotel. I am sorry to hear that items were not being replenished in a timely manner. This is not our usual standard and I will pass this on to the management to see what let us down on this occasion. I hope that this will not deter you from staying with us again in the future.

10/10 – Excellent

Louise

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Kind regards Reception Team. a répondu le 7 avr. 2024
Thank you for your review. We are glad you enjoyed your stay and hope to have you again in the near future!

8/10 – Bien

James

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice property with lovely staff. The tiles in my shower area needed some attention which I pointed out Friday morning and it was sorted Saturday morning. Although sorted, still not the standard of a 4 star hotel. Apart from it was a very comfortable stay and I would book it again if I ever back down that way.
Séjour de 3 nuits en mars 2024
Lucy a répondu le 28 mars 2024
Thank you, James, for your review. I am pleased that some temporary action was sorted to immediately sort out the issue you experienced. We are fortunate to have a full time maintenance team working at our hotel so any snagging that is pointed out is then put forward for action, and if guests are present, a temporary fix is usually made in order to give the least amount of disruption. We are delighted that you will rebook if in the area. We value our loyal guests and look forward to welcoming you back.

10/10 – Excellent

Nancy

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Astynn a répondu le 18 mars 2024
Hi Nancy , Thank you for taking the time to leave us a wonderful 10/10 review we really appreciate this . kind regards Astynn .

10/10 – Excellent

Emma

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Astynn a répondu le 18 mars 2024
Hi Emma , Thank you for taking the time to leave us an amazing 5/5review we really appreciate this . kind regards Astynn .

10/10 – Excellent

Matthew

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Lucy a répondu le 24 févr. 2024
Thank you Matthew for your 10/10 rating. We are delighted that you enjoyed your stay and hope to see you back soon.

8/10 – Bien

Robert

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great as always
Séjour de 2 nuits en février 2024
Lucy a répondu le 24 févr. 2024
Thank you for leaving a review. We are pleased to see that you enjoyed your stay and look forward to welcoming you back.

8/10 – Bien

Tom

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Lucy a répondu le 24 févr. 2024
Good evening Tom, thank you for leaving a review. We see that you enjoyed your stay with us, and hope you will be back again soon.

8/10 – Bien

cliff

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Lucy a répondu le 24 févr. 2024
Hi Cliff, Many thanks for your review. We are pleased that you enjoyed your stay with us. We hope to see you back again soon.

10/10 – Excellent

John

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lovely stay, staff all very friendly, food excellent.
Séjour de 1 nuit en février 2024
Lucy a répondu le 24 févr. 2024
What a great review you have given, John. The staff will be delighted that you enjoyed your stay and found the staff friendly, as well as finding the food excellent. Do return again soon

8/10 – Bien

Josephine

Séjour de 2 nuits en février 2024
Lucy a répondu le 24 févr. 2024
Thank you, Josephine for taking the time to write a review. We see you enjoyed your stay and hope to see you back again soon.

8/10 – Bien

Dawn

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent location. Lovely staff. Food very good. We were in room 107 we feel that the carpet could do with being renewed. Also the bed. Other than that it was very nice.
Séjour de 2 nuits en février 2024
Lucy a répondu le 18 févr. 2024
Thank you, Dawn for your 4/5 review. We are pleased that you found the food very good, the staff lovely and the location excellent. We are currently refurbishing the rooms and the carpets and soft furnishings in most of the rooms have already been replaced. This is an ongoing process so we hope your next stay will have you commenting on the wonderful new rooms.

10/10 – Excellent

Anthony

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quite handy for RSC. (10mins walk). Good bar/restaurant options and easy to book. Food very good. Exceptionally good double glazing - room very quiet - especially for the old part. Staff were really nice from reception through to the bar/dining. Car park over the road reasonably priced compared to others.
Séjour de 1 nuit en février 2024
Lucy a répondu le 18 févr. 2024
Thank you Anthony for your 5/5 ratings which are appreciated by all of the staff. We are delighted that you found all aspects of your staff so good. We look forward to welcoming you back.

10/10 – Excellent

Kevin

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lovely warm and welcoming pub/hotel. Staff very welcoming and friendly.Only slight problem is that it took 45 minutes for breakfast to arrive; good job we weren't in a hurry to go somewhere! Brilliant location right in the centre of Stratford
Séjour de 1 nuit en février 2024
Lucy a répondu le 18 févr. 2024
Thank you Kevin for your 5/5 rating. We are pleased that you enjoyed your stay and very much hope to see you again to enjoy more of our hospitality.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely hotel in a great location. Staff were very friendly. Our room was great size room and spotlessly clean. Would recommend this hotel and we would stay here again.
Séjour de 1 nuit en février 2024
Lucy a répondu le 18 févr. 2024
Thank you for your 10/10 review. We are delighted that you enjoyed your stay with us. Thank you for recommending us, that means a lot to us and I'm sure that team will feel appreciated knowing that you have spotted how spotlessly clean we keep the hotel.

10/10 – Excellent

Aaron

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Astynn a répondu le 11 févr. 2024
Good Morning , Thank you for taking the time to leave us a wonderful 5/5 review we really appreciate this .And we hope to welcome you back for another stay . Astynn

10/10 – Excellent

Amanda

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Booked last minute for a 1 night stay and we wasn’t disappointed. We received a lovely friendly welcome at reception and from that moment the hotel proved to be a wonderful find. Beautifully decorated spacious and exceptionally clean room and the perfect breakfast, served by lovely friendly staff - just what we needed to be set up for the day ahead. Looking forward to staying again.
Séjour de 1 nuit en février 2024
Lucy a répondu le 3 févr. 2024
Thank you Amanda for your lovely 5/5 review. We are delighted that you enjoyed all aspects of your last minute stay and we are very much looking forward to welcoming you back.

10/10 – Excellent

Natalie

Séjour de 3 nuits en janvier 2024
Lucy a répondu le 28 mars 2024
Thank you so much for your 5/5 review. It is very much appreciated.

10/10 – Excellent

Andrew

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stay.
We had a most enjoyable stay. Lovely room, really nice hotel public areas with a lot of history. Staff were friendly and helpful and the food was excellent. Location was great and there was plenty of low cost parking nearby. We would definitely stay here again
Séjour de 1 nuit en janvier 2024
Lucy a répondu le 3 févr. 2024
Thank you Andrew for taking the time to leave a 10/10 review. We are pleased that all the staff you encountered were friendly and helpful and also that you found our food to be excellent. We hope to see you back soon.

10/10 – Excellent

Janet

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Lucy a répondu le 3 févr. 2024
Thank you Janet for your 5/5 review. It is much appreciated and we do hope to see you back soon.

10/10 – Excellent

Jean

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely break
Lovely stay will come back, clean and comfortable. Breakfast was lovely, however things ran out on both mornings, whether plates/glasses / white bread , silly little things that could be avoided.
Séjour de 1 nuit en janvier 2024
Lucy a répondu le 3 févr. 2024
We appreciate your 10/10 feedback and the honestly of your comments. We will speak with the breakfast service manager and try to establish why certain food items were not replenished, as this would be what we expect. We are delighted that you found everything clean and comfortable and look forward to welcoming you back.

10/10 – Excellent

Vannessa

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were very helpful and accomodating to ensure we fully enjoyed our stay. Facilities just as we required. Perfect location to enjoy our visit.
Séjour de 1 nuit en janvier 2024
Lucy a répondu le 3 févr. 2024
Thank you Vannessa for your superb praise. Our staff will be delighted that you enjoyed every aspect of your stay. We hope to see you back soon.

10/10 – Excellent

Ellie

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great central location, friendly service and wondef double room with amazing bath!
Lucy a répondu le 3 févr. 2024
Thank you Ellie for your 5/5 review. It sounds like you loved the roll top bath and found the room delightful. Hope to see you back soon.

10/10 – Excellent

Graham

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
I had an excellent stay at The White Swan, the staff were all excellent, the room was well furnished and bathroom excellent. I eat in the restaurant fantastic breakfast and my evening meal was superbly served up. The hotel very convenient to the rail station and just a few minutes walk to the riverside...will definitely return to the hotel
Séjour de 2 nuits en janvier 2024
Lucy a répondu le 3 févr. 2024
What a wonderful 10/10 review. We will definitely be delighted to see you back and enjoying more of our hospitality.

8/10 – Bien

Nicholas

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Lucy a répondu le 3 févr. 2024
Thank you Nicholas for your 4/5 review. We hope to make it a 5/5 rating next time you stay!

10/10 – Excellent

Alan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Stunning ‘olde world’ property with loads of character. Staff were very friendly and helpful. Breakfast and evening meals were excellent quality and value for money- would definitely stay again. Keep up the good work!
Séjour de 1 nuit en janvier 2024
Lucy a répondu le 3 févr. 2024
Thank you Alan for your amazing 5/5 rating and the lovely, honest comments about so many aspects of your stay. We look forward to welcoming you back.

10/10 – Excellent

Faye

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024
Lucy a répondu le 3 févr. 2024
Wow! Thank you Faye for your 5/5 review. We hope to see you back soon.

8/10 – Bien

Joshua

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Lucy a répondu le 3 févr. 2024
Thank you Joshua for taking the time to leave a review. We hope to see you back soon and achieve a 10/10 rating next time.

10/10 – Excellent

Grace

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Anniversary stay
Lovely hotel with lots of character and a very central location. Friendly staff on arrival, in the bar and restaurant. Cosy, clean room.
Séjour de 1 nuit en janvier 2024
Lucy a répondu le 3 févr. 2024
Thank you Grace for leaving a 10/10 review when you stayed for your anniversary. Your comments are certainly true about our ideal central location and the wonderful authentic character of the hotel We hope to see you again soon.

10/10 – Excellent

stephen

Séjour de 1 nuit en janvier 2024
Lucy a répondu le 3 févr. 2024
Thank you Stephen for your 5/5 review. We hope to see you back soon.

10/10 – Excellent

Louise

Séjour de 1 nuit en janvier 2024
Lucy a répondu le 3 févr. 2024
Thank you Louise for your 5/5 review. We would love you to return and enjoy more of our hospitality.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Comfortable room
Poor check in., rooms not ready at 3pm, only one member of staff on reception. Comfortable room. Average breakfast, part buffet/part served ( slow service, had to ask for more coffee)
Séjour de 1 nuit en décembre 2023
Lucy a répondu le 3 févr. 2024
Thank you for taking the time to leave a review. We are disappointed that you left your feedback anonymously as we feel it is difficult to get in touch and discuss your stay. It is not usual for guests to find complaint with our breakfast service, so we apologise that this was the experience you had during your stay. Occasionally we do find the Reception to be very busy and we would usually add extra staff but it seems you arrived at a particularly busy time when we weren't able to add more staff. We do hope this won't stop you from returning.

10/10 – Excellent

Lisa

Séjour de 2 nuits en décembre 2023
Lucy a répondu le 3 févr. 2024
Thank you Lisa for your 10/10 review. We are so pleased you had a fabulous stay with us. We are looking forward to welcoming you back.

8/10 – Bien

Jude

Voyage en famille
Points forts : Commodités
Location . The history of the place .
Séjour de 2 nuits en décembre 2023
Lucy a répondu le 3 févr. 2024
Thank you Jude for your 4/5 rating. We have an amazing location and oodles of history. Perhaps you can return soon and enjoy more of our hospitality,