Dear Raul, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Tim Lewin, GM

Dear Retina, It’s splendid to hear you had a great stay with us. We're delighted our team members elevated your experience with their top-notch hospitality. Your appreciation is greatly valued. Thank you, and we look forward to welcoming you back in the future for another wonderful experience. Best, Tim Lewin, GM

Dear Debora, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Best, Tim Lewin, GM

Dear Douglas, I appreciate you taking the time to write this review. Your feedback on our bar service is helpful and will be shared with our team. I'm sorry we fell short of providing the level of service to which you are accustomed. Your satisfaction is important to us and we hope you'll give us another opportunity soon to make your experience the best it can be. Sincerely, Tim Lewin, GM

Dear Deidre, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon. Best, Tim Lewin, GM

Dear Lisa, I am glad our hotel provided you with a wonderful experience while visiting our area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Tim Lewin, GM

Dear Melissa, Thank you so much for taking the time to share your feedback with us! We are so thrilled to hear that you enjoyed your stay and that you would highly recommend our property. Thank you for acknowledging the level of service provided. We look forward to welcoming you back again for memorable moments. Best, Tim Lewin, GM

Dear Catherine, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Tim Lewin, GM

Dear Courtney, We aim to impress, so I sincerely apologize that we let you down. I am sorry to hear that we were unable to accommodate you upon arrival and for your extended wait time to gain access to your room. Additionally, my heartfelt apologies that your accommodations were not met with our excellence in service and that we did not tend to your concerns in a timely manner. We value your business and appreciate you bringing your concerns to our attention. We hope to welcome you again. Sincerely, Tim Lewin, GM

Thank you for staying with us during your visit in St Charles. I am very sorry about the events that occurred during your stay and how they affected your enjoyment of our property. We appreciate your communication and feedback and have addressed this matter through Expedia. YOurs in hospitality

Dear Jessica, We strive to provide stellar customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Tim Lewin, GM

Dear Benjamin, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Tim Lewin, GM

Thank you for the 5 star review.

Dear Cheryl, Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The details definitely do make a trip and we regret we missed the mark. We appreciate your feedback and do take it into consideration as we continually evaluate our guest offerings. Thank you for staying with us and hope to see you again soon. Sincerely, Tim Lewin, GM

Dear Austin, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Tim Lewin, GM

Dear Mark, It is wonderful to hear that you enjoyed your stay and the level of service we provide. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Tim Lewin, GM

Dear Amanda, I am grateful to you for sharing your review. Our aim is to provide all our guests with a positive experience, and I apologize for falling short of your expectations. Your feedback is valuable to us as we strive to improve our guests' satisfaction. I will share your comments with our team, and we all sincerely hope that you will consider visiting us again in the future. Sincerely, Tim Lewin, GM

Thank you for sharing about your 5 star experience.

Dear Rafael, We sincerely regret your experience. I apologize that we did not have a room ready for your arrival and that you were unable to enjoy the pool. I hope that you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write. Sincerely, Tim Lewin, GM

Dear Suzanne, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our amenities and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again. Best, Tim Lewin, GM

Dear Jazmine, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Tim Lewin, GM

Thank you for staying with us. We appreciate your feedback.

Dear Diondra, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Tim Lewin, GM

Dear Sylvester, It is wonderful to hear that you enjoyed your stay and our happy hour. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Tim Lewin, GM

Dear Rashad, Thank you for your time in sharing your kind review, and please visit us again. Best, Tim Lewin, GM

Dear David, We appreciate your valuable feedback regarding your recent stay. While we acknowledge that there were some areas for improvement, we are delighted to hear that your overall experience was pleasant. Your kind words are greatly appreciated and we look forward to the opportunity of welcoming you back again soon. Best, Tim Lewin, GM

Dear Whitney, Thank you for your time in sharing your kind review and please visit us again. Best, Tim Lewin, GM

Dear Josue, Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us and appreciate your kind compliments. We hope to have the pleasure of welcoming you back soon. Best, Tim Lewin, GM

Dear Sylvester, We appreciate your positive recommendation and would like to extend a warm welcome for you and your family to settle in again anytime. Thank you! Best, Tim Lewin, GM

Dear Karen, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned. We strive to provide every guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Tim Lewin, GM

We truly appreciate your business.

Dear James, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Tim Lewin, GM

Dear Jeanne B., We are thrilled that we provided you with a lovely stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Tim Lewin GM

Dear Robin D, We sincerely appreciate your valuable feedback regarding your stay with us. We are thrilled to hear that you enjoyed all aspects of your visit. Thank you for taking the time to share your thoughts, and we look forward to the pleasure of hosting you again soon. Best, Tim Lewin, GM

We are delighted you had a 5 star experience.

Dear Claudia V, We love it when guests use the words clean, quiet, and amazing to describe their stay at our Embassy Suites by Hilton St. Louis St. Charles; thanks for making our day! It was a pleasure to host you; we hope you will visit again soon. Best, Tim Lewin GM

Thank you for taking the time out of your day to share your experience at our property. The team appreciates the feedback.

Dear Michele, I regret that our Pet Policy was not effectively communicated to you; please forgive us. This pet fee is used for a deep cleaning upon your departure to restore the room to its original condition and accommodate future guests with allergies. We try to be as transparent as possible regarding our fees, so I regret that we fell short in this area. Thank you for your feedback as it allows us to improve communications. We hope to host you and your pet again. Sincerely Tim Lewin GM

Dear cherish, Welcome back and thank you for sharing your review of another wonderful stay at our hotel. I am glad our accommodations continue to exceed your expectations. Thank you for your patronage, and we hope you look forward to your next stay with us as much as we do. Best, Tim Lewin GM

Dear jon, We appreciate your kind review and are glad to know you enjoyed our hotel while you were our valued guest. We hope to see you again should your travels bring you back to our area. Best, Tim Lewin GM

Dear Deana, Thank you for being our guest and for taking the time to share your experience. I’m delighted to hear our friendly service made for a pleasant visit! We appreciate your patronage and hope you will visit us again soon. Best, Tim Lewin GM

Dear Norm, We are happy to hear from you and appreciate your review. We are delighted that you enjoyed your stay overall. I apologize for the condition of your toilet, and I have taken note of it. Your honest feedback is valuable to us as it helps us improve future guest experiences positively. Best, Tim Lewin GM

Thank you for staying with us.

Dear Stephanie, We appreciate your business and the fact you took the time to share a review. While I am glad to hear that you enjoyed our well-kept property and very good breakfast, I'm sorry that noise pollution interrupted the comfort of your stay. We hope to host you again should you return to our great city. Sincerely, Tim Lewin GM

Dear John, We appreciate your choosing us and are glad you enjoyed your visit. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Best, Tim Lewin GM

Dear Alexandra, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Tim Lewin GM

Thank you for staying with us during your visit in St. Charles and for sharing your experience with us and other travelers. I appreciate your feedback about our operation and our staff. We are looking forward to the next opportunity to host your stay. Yours in hospitality

Dear Darryl, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Tim Lewin GM

Our team appreciates your business and thank you for your review. We are pleased to read you had a great experience with us.

Thank you for sharing a review regarding your wonderful experience at our property. We