Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.Plus de renseignementsS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 38 avis sur 70." "
10 – Excellent
38
Note de 8 – Bien, d’après 19 avis sur 70." "
8 – Bien
19
Note de 6 – Acceptable, d’après 5 avis sur 70." "
6 – Acceptable
5
Note de 4 – Médiocre, d’après 4 avis sur 70." "
4 – Médiocre
4
Note de 2 – Terrible, d’après 4 avis sur 70." "
2 – Terrible
4
8,8/10
Propreté
8,6/10
Service et personnel
8,6/10
Commodités
8,4/10
État et installations de l’hébergement
8,4/10
Écoresponsabilité
Avis
10/10 – Excellent
mahmoud
Voyage d’affaires
12 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Best hotel
mahmoud
Séjour de 1 nuit en mars 2024
10/10 – Excellent
YungNien, San Jose
30 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
YungNien
Séjour de 1 nuit en avril 2024
Tony Geerts a répondu le 2 mai 2024
Dear YungNien,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Excellent
Kai Keung
Voyage en famille, Voyage de couple
27 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
全部都好,空調溫度稍高,未能調較
Kai Keung
Séjour de 2 nuits en avril 2024
Tony Geerts a répondu le 28 avr. 2024
Dear Kai Keung, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. We were delighted to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. Your candid feedback has been shared with the relevant team, it is extremely important to us, as it helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards,Tony GeertsGeneral Manager
8/10 – Bien
KYO
22 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
KYO
Séjour de 3 nuits en avril 2024
Tony Geerts a répondu le 25 avr. 2024
Dear KYO,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Excellent
Nancy
15 avr. 2024
Nancy
Séjour de 4 nuits en mars 2024
Tony Geerts a répondu le 7 mai 2024
Dear Nancy,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Excellent
KUBO
27 mars 2024
Points forts : État et installations de l’hébergement
KUBO
Séjour de 1 nuit en mars 2024
Tony Geerts a répondu le 29 mars 2024
Dear KUBO,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Excellent
Teck Voon
21 mars 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Teck Voon
Séjour de 4 nuits en mars 2024
Tony Geerts a répondu le 24 mars 2024
Dear Teck Voon,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
8/10 – Bien
Lur Eng
8 mars 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Location is very good.
Lur Eng
Séjour de 6 nuits en mars 2024
Tony Geerts a répondu le 11 mars 2024
Dear Lur Eng,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
2/10 – Terrible
Chi yuen
Voyage d’affaires
12 janv. 2024
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Dear Chi yuen,Greetings from Crowne Plaza Shanghai Nanjing Road!Please accept our most sincere apologies for the unhappy experiences that happened.First of all, thank you for your review of your past stay with us, your comments regarding areas for improvement will help us to continually better the guest experience. I have shared all your detailed reviews with our management team and please be assured that we are working hard in our effort to continually improve our service and your feedback is valuable for our further improvement.We look forward to welcoming you back in the near future!Thanks again & best regards,Tony GeertsGeneral Manager
10/10 – Excellent
Ben
Voyage en famille
3 janv. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Ben
Séjour de 12 nuits en décembre 2023
Tony Geerts a répondu le 9 janv. 2024
Dear Ben, Thank you for choosing Crowne Plaza Shanghai Nanjing Road! We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel. Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again. Best regards, Tony Geerts, General Manager
6/10 – Acceptable
Michael
3 janv. 2024
Points forts : Propreté
Points faibles : Service et personnel, confort de la chambre
Very average and will not recommend
Great location it that’s about it. From waiting
30 mins to check in ….. I have no idea why it took at least 10 mins per person to check in it was ridiculous.
This together with no attempt to get others to help even after we asked we Just had to wait. It was a poor start. Also they don’t allow individual air con control “all centralised in winter” so bad luck if you don’t like a sauna at night. Front desk Staff need to smile more but cleaners did a great job. Overall I will not stay here again.
Michael
Séjour de 3 nuits en décembre 2023
Tony Geerts a répondu le 9 janv. 2024
Dear Michael, Thank you for your review and for staying with us. While we are glad to hear you liked our location and services, I am sorry some room facilities and services caused the stay experience to fall below your expectations. We always challenge ourselves to be better and feedback like yours will serve as a constant reminder to enhance our Service Hospitality. I have taken note of your valuable comments and our team has been alerted about how this has affected your impression and stay. Again, thanks for choosing to stay with us. Despite the setbacks mentioned in your review, we look forward to having the opportunity to restore your confidence in our hotel in the near future. Sincerely, Tony Geerts, General Manager
2/10 – Terrible
yew chye
3 janv. 2024
yew chye
Séjour de 1 nuit en janvier 2024
Tony Geerts a répondu le 9 janv. 2024
Dear yew chye, Greetings from Crowne Plaza Shanghai Nanjing Road. We truly appreciate the time you have taken to review your stay with us. Please allow me to apologize for any inconvenience and discomfort that you have experienced. I would like to assure you that this is not our usual standard, and your feedback will be conveyed to our management for their attention.Please rest assured that your feedback has been shared with our relevant team and they will look into these matters. Guest satisfaction is of paramount importance to us and we value your feedback. We sincerely hope that you would consider staying with us again and let us make your next stay a far more enjoyable one. Thank you so much for sharing your thoughts. We look forward to welcoming you back. Warm regards, Tony Geerts, General Manager
10/10 – Excellent
Jose
Voyage d’affaires
1 janv. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Jose
Séjour de 2 nuits en novembre 2023
Tony Geerts a répondu le 5 janv. 2024
Dear Jose,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
8/10 – Bien
Edward G
1 janv. 2024
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great location
Great location on Nanjing Rd, room was excellent with great shower! Internet was not up to standards but overall we were happy with our stay!
Edward G
Séjour de 4 nuits en décembre 2023
Tony Geerts a répondu le 5 janv. 2024
Dear Edward G,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Excellent
Voyageur vérifié
1 janv. 2024
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
蠻好的
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Tony Geerts a répondu le 5 janv. 2024
Dear Valued Guest,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Excellent
CHANG
Voyage d’affaires
22 déc. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
CHANG
Séjour de 1 nuit en décembre 2023
Tony Geerts a répondu le 25 déc. 2023
Dear CHANG,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
8/10 – Bien
Ka Hung
Voyage d’affaires
21 déc. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The Toilet odor smell too strong
The Toilet odor smell too strong, and the air conditioner in December only warm air can't adjust cooler air.
Ka Hung
Séjour de 4 nuits en décembre 2023
Tony Geerts a répondu le 22 déc. 2023
Dear Ka Hung, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. We were delighted to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. Your candid feedback has been shared with the relevant team, it is extremely important to us, as it helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards,Tony GeertsGeneral Manager
10/10 – Excellent
Tina
Voyage en famille
19 déc. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Tina
Séjour de 2 nuits en décembre 2023
Tony Geerts a répondu le 22 déc. 2023
Dear Tina,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
8/10 – Bien
Voyageur vérifié
Voyage d’affaires
15 déc. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
convinient location
very convinient location, good hotel
Voyageur vérifié
Séjour de 2 nuits en novembre 2023
Tony Geerts a répondu le 19 déc. 2023
Dear Valued Guest,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
8/10 – Bien
Rosane
7 déc. 2023
Localizaçao excelente, quarto e lumpeza otimos. Somente devem melhorar no menu do serviço de quarto.Deixa a desejar
Rosane
Séjour de 5 nuits en novembre 2023
Tony Geerts a répondu le 11 déc. 2023
Dear Rosane, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. We were delighted to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. Your candid feedback has been shared with the relevant team, it is extremely important to us, as it helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards,Tony GeertsGeneral Manager
10/10 – Excellent
CHI KI
Voyage en famille
7 déc. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Dear CHI KI, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. We were delighted to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. Your candid feedback has been shared with the relevant team, it is extremely important to us, as it helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards,Tony GeertsGeneral Manager
10/10 – Excellent
Bowen
4 déc. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Subway station is only mins away, so many restaurants, street food, and shopping places right nest and/or nearby the hotel. Great location, great stay!!
Bowen
Séjour de 2 nuits en décembre 2023
Tony Geerts a répondu le 5 déc. 2023
Dear Bowen,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Excellent
Carlos
Voyage d’affaires
3 déc. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Carlos
Séjour de 1 nuit en décembre 2023
Tony Geerts a répondu le 5 déc. 2023
Dear Carlos, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories we impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager
8/10 – Bien
BYUNGSUN
Voyage d’affaires
29 nov. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It’s good to walk through waitan. Good infra near hotel.
BYUNGSUN
Séjour de 2 nuits en novembre 2023
Tony Geerts a répondu le 4 déc. 2023
Dear BYUNGSUN ,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
8/10 – Bien
Christopher
26 nov. 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Christopher
Séjour de 4 nuits en novembre 2023
Tony Geerts a répondu le 4 déc. 2023
Dear Christopher,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
2/10 – Terrible
Joao
Voyage d’affaires
24 nov. 2023
Points faibles : Propreté
Alt, dreckig, nicht zu empfehlen
Joao
Séjour de 1 nuit en novembre 2023
Tony Geerts a répondu le 24 nov. 2023
Dear Joao,Greetings from Crowne Plaza Shanghai Nanjing Road.Please accept our most sincere apologies for the unhappy experience during your stay.First of all, thank you for your review of your past stay with us, and your comments regarding areas for improvement will help us to continually better the guest experience. We’ve shared all your detailed reviews with our management team and please be assured that we are working hard in our effort to continually improve our service and your feedback is valuable for our further improvement.We look forward to welcoming you back in the near future!Sincerely,Tony GeertsGeneral Manager
10/10 – Excellent
MARGARETH
Voyage d’affaires
17 nov. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Um otimo Hotel
Foi excelente em todos os aspectos. limpeza, localizacao e atendimento
MARGARETH
Séjour de 10 nuits en octobre 2023
Tony Geerts a répondu le 20 nov. 2023
Dear MARGARETH, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories that our staff impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager
4/10 – Médiocre
Michael
14 nov. 2023
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Try to search for a better one
Needs to be refurbished urgently. Location OK. Toilet at Lobby seems a public toilet used by pedestrians from Nanjing Road. Hotel offers Not the best service. Mould in the bathroom. Toilet flush problems. Not really recommended.
Michael
Séjour de 1 nuit en novembre 2023
Tony Geerts a répondu le 15 nov. 2023
Dear Michael, Greetings from Crowne Plaza Shanghai Nanjing Road!First of all, thank you for your review of your past stay with us, your comments regarding areas for improvement will help us to continually better the guest experience. As part of our renovation, may you be interested in our brand-new Premium WorkLife Rooms next time which provide the comfort and flexibility necessary for you to be fully productive. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and ensure our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager
8/10 – Bien
Han-Peng
14 nov. 2023
Han-Peng
Séjour de 6 nuits en novembre 2023
Tony Geerts a répondu le 16 nov. 2023
Dear Han-Peng,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Excellent
Keet Yee
3 nov. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Commendable service
It was excellent. Other than providing the expected 5 star amenities and facilities, the service providedby the team exceeds our expectation. 3 staff we would like to commend for best service are sony 桑from the front desk who has made our 5 day stay perfect, lily xie who is a service staff at the breakfast room but she recognised our IHG previleges and remembered our preferences everyday during breakfast time and finally sending us off is ronaldo qi at the concierge.
Keet Yee
Séjour de 1 nuit en octobre 2023
Tony Geerts a répondu le 3 nov. 2023
Dear Keet Yee, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories that our staff impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager
6/10 – Acceptable
Jean
Voyage en groupe
2 nov. 2023
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The property seems to be stuck in the 1960's, with old carpet and worn out wood paneling. Need serious upgrading to be called 4 stars, especially the bathroom.
Jean
Séjour de 3 nuits en octobre 2023
Tony Geerts a répondu le 3 nov. 2023
Dear Jean, Thank you very much for taking the time in completing the guest survey, your candid feedback about room facilities has been recorded, may you be interested in our brand-new Premium WorkLife Rooms which provide the comfort and flexibility necessary for you to be fully productive. I have shared your comments with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony Geerts, General Manager
8/10 – Bien
Lap Oi
29 oct. 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Dear Lap Oi, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories that our staff impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager
10/10 – Excellent
Colin
Voyage d’affaires
23 oct. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A Great Two Night Stay!
I stayed for two nights. I was on a business trip but my two nights were actually vacation in between business. The hotel was in the perfect location to access everything Shanghai has to offer. It's easy to access the Line 2 subway and you are right on Nanjing Road with all the shopping you could want.
I was surprised to find out that I was given a family type of room with kids themed comforters, as I didn't recall booking such a room. But the room was still comfortable and I didn't mind the kids theme. The candy/treat plate was also a nice touch and even as an adult I enjoyed the candy.
Like many business style hotels in China, the breakfast was absolutely amazing with lots of options for western and eastern tastes. The only small downside I experienced had nothing to do with the hotel. Just be aware that if you are white, you will get a lot of attention on Nanjing road from peddlers. I was probably approached 6 or 7 times within two days about buying things. They usually mention watches or bags. They don't actually have the items with them, but expect you to go with them to some other location (I have no idea where). It became a nuisance and it's best to just say 'no' very firmly and keep walking.
I will definitely consider staying here again if I'm in the city.
Colin
Séjour de 2 nuits en octobre 2023
Tony Geerts a répondu le 25 oct. 2023
Dear Colin, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories that our services impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager
8/10 – Bien
Bing Yee
17 oct. 2023
Points forts : Service et personnel, confort de la chambre
Bing Yee
Séjour de 2 nuits en octobre 2023
Tony Geerts a répondu le 18 oct. 2023
Dear Bing Yee,Thank you for writing a review of Crowne Plaza Shanghai Nanjing Road.We are glad to read that you were overall satisfied with us. We strive to deliver true hospitality and to ensure that our guests feel at home! Your kind words have been shared with the team, who join me in thanking you for your comments and recommendation.We hope we will have the honor to welcome you back soon.Warm Regards,Tony GeertsGeneral Manager
10/10 – Excellent
Yuan, Tempe
16 oct. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
One of the best hotels in Shanghai in terms of location and short walk to everything. Very safe (safety is not an issue in China in general) and vey clean. So many great restaurants nearby.
Yuan
Séjour de 3 nuits en octobre 2023
Tony Geerts a répondu le 17 oct. 2023
Dear Yuan,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Excellent
Heinrich
13 oct. 2023
Heinrich
Séjour de 1 nuit en octobre 2023
Tony Geerts a répondu le 3 nov. 2023
Dear Heinrich,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Excellent
jairo
Voyage d’affaires
9 oct. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice staff walkable location
jairo
Tony Geerts a répondu le 10 oct. 2023
Dear Jairo, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories that our staff impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony Geerts, General Manager
10/10 – Excellent
hussien
Voyage d’affaires
1 oct. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
hussien
Séjour de 5 nuits en septembre 2023
Tony Geerts a répondu le 2 oct. 2023
Dear Hussien,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Excellent
Walid, sterling hts
Voyage d’affaires
7 sept. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I stayed for two nights .. they had all i needed for a two day business trip .. location is a plus .. the hotel is the old majestic hotel but they renovated it .. luckily i had one of the new renovated rooms worklife style .. not bug but good size for shanghai hotels and very new and clean
Walid
Séjour de 3 nuits en août 2023
Tony Geerts a répondu le 8 sept. 2023
Dear Walid, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you gave feedback to us about your stay experiences, I have shared these with our team which helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony Geerts, General Manager
10/10 – Excellent
Paul
6 sept. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location, reasonably priced and clean.
Paul
Séjour de 2 nuits en septembre 2023
Tony Geerts a répondu le 7 sept. 2023
Dear Paul, Thank you for choosing Crowne Plaza Shanghai Nanjing Road! We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel. Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again. Best regards, Tony Geerts, General Manager
8/10 – Bien
Clive
20 juill. 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The booked high floor was not available on my arrival.
Clive
Séjour de 4 nuits en juin 2023
Tony Geerts a répondu le 21 juill. 2023
Dear Clive,Greetings from Crowne Plaza Shanghai Nanjing Road.Thank you very much for taking the time in completing the guest survey on Expedia and appreciate your trust in choosing our hotel. Your candid feedback has been shared with the relevant team, it is extremely important to us, as it helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards,Tony GeertsGeneral Manager
6/10 – Acceptable
SUN HEE
Voyage en famille
11 juill. 2023
Points faibles : Propreté, service et personnel
기대한 것보다는 좋지않았슴
호텔 방 내부에서 퀴퀴한 냄새가 났고 청소 상태가 깨끗하지 못함. 호텔 직원이 친절하지 않고 룸 서비스 직원들 또한 제대로 교육을 받지못하여 어수선 했슴.
딱 한가지 좋았던 것은 호텔 조식임.
SUN HEE
Séjour de 2 nuits en juillet 2023
Tony Geerts a répondu le 14 juill. 2023
Dear SUN HEE,Greetings from Crowne Plaza Shanghai Nanjing Road.Please accept our most sincere apologies for the unhappy experience during your stay.First of all, thank you for your review of your past stay with us, and your comments regarding areas for improvement will help us to continually better the guest experience. We’ve shared all your detailed reviews with our management team and please be assured that we are working hard in our effort to continually improve our service and your feedback is valuable for our further improvement.We look forward to welcoming you back in the near future!Thanks again & best regards,Tony GeertsGeneral Manager
10/10 – Excellent
Voyageur vérifié
4 juill. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Voyageur vérifié
Séjour de 2 nuits en juin 2023
Tony Geerts a répondu le 5 juill. 2023
Dear Valued Guest, Thank you for writing a review of Crowne Plaza Shanghai Nanjing Road. We are glad to read that you have delighted memories and that we impressed you. We strive to deliver true hospitality and to ensure that our guests feel at home! Your kind words have been shared with the team, who join me in thanking you for your comments and recommendation. We hope we will have the honor to welcome you back soon. Warm Regards, Tony Geerts, General Manager
8/10 – Bien
Voyageur vérifié
3 juill. 2023
Points forts : Propreté, confort de la chambre
Everything is good if I am not losing my phone in the room. At the beginning, the hotel crew said they found the phone and would return it to me. Unless I wait for a week and they are not replying to my email and keep saying, "We're busy, and the Guest Service Manager is on leave, can't help, "
no one can help.
Voyageur vérifié
Séjour de 3 nuits en juin 2023
Tony Geerts a répondu le 5 juill. 2023
Dear Valued Guest, I appreciate your review of your recent stay with us. At Crowne Plaza Shanghai Nanjing Road we are all about giving exceptional service to our guests and are committed to comfort in every way. I am sorry our Guest Service Manager lets you wait a long time and I understand how urgent you want to get your phone back soon. Rest assured; the issue is resolved. We hope we will have the honor to welcome you back soon. Warm Regards, Tony Geerts, General Manager
4/10 – Médiocre
Man Yuk
Voyage d’affaires
18 mars 2023
Points forts : Propreté, service et personnel et commodités.
Points faibles : État et installations de l’hébergement
I do not know that some hotels in China will not provide air conditioning when the temperature is not hot enough, and Crowne Plaza is one of them. But they do not really know how hot the room is, very heavy sheet that I even couldn’t use it. If they do not allow to turn on air conditioning, they should provide thin sheet. I will never choose this hotel again.
Man Yuk
Tony Geerts a répondu le 19 mars 2023
Dear Man, Thank you for staying at Crowne Plaza Shanghai Nanjing Road. We are all about giving exceptional service to our guests and are committed to comfort in every way. I was concerned to read about the issues you encountered that spoiled your stay. I know how unconfortable you must have felt towards the temperature in the room. Hearing we have fallen below that measure is something we like to address immediately. I shared this with our hotel management for review. We look forward to having the opportunity to restore your confidence in our hotel in the near future. Sincerely, Tony GeertsGeneral Manager