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Olive Boutique Hotel, A Small Luxury Hotel of the World – Avis

4 out of 5
Olive Boutique Hotel, A Small Luxury Hotel of the World
Aguadilla St. #55 Condado, San Juan

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 377 avis sur 556." "
Note de 8 – Bien, d’après 99 avis sur 556." "
Note de 6 – Acceptable, d’après 45 avis sur 556." "
Note de 4 – Médiocre, d’après 19 avis sur 556." "
Note de 2 – Terrible, d’après 16 avis sur 556." "

9,4/10

Propreté

9,4/10

Service et personnel

8,6/10

Commodités

9,2/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 – Bien

azdine, paris

Points forts : Propreté, confort de la chambre
sejour porto rico
un sejour avec de l'agreabilité au niveau des gens, beaucoup de convivialité mais par contre trop de gays sur les plage de condado. ville tres propre, service irréprochable. meilleur d'y venir en couple pour profité de se confort.

10/10 – Excellent

Nicole

Voyage de couple
Points forts : Commodités
The property was amazingly beautiful if you love the bohemian, rustic, eclectic mixed with a little traditional feel. The decor was exceptional. The shower and outdoor tub had hot water. And the AC unit did not disappoint! Chile, the hotel provided o:live personalized robes, slippers, shower cap, and bath loofah sponge. And let’s not forget, a personalized welcome letter, sealed and delivered! The staff was amazing… helpful, quick to response and they went above and beyond to make sure the guests were satisfied. The staff welcomed us with shots of coquito… very delicious! We were accommodated with an early check in and they delivered our luggage to our room while we were out eating lunch trying to kill time. The hotel is very close to the best restaurants, bars and retail stores. I recommend this hotel 10 out of 10 and will be returning again!
Séjour de 2 nuits en mai 2024

10/10 – Excellent

wiwa

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was very clean and beautiful.
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Cristiano

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
La scena dell’operai che vengono in camera a sistemarti la doccia appena arrivati con le scarpe sporche e non punire e non proporrei il cambi stanza è stata una cosa terribile
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Cameron

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Emmanuel

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Can’t be able to use the outdoor shower
Séjour de 1 nuit en avril 2024
Maria Corredor Senior Manager a répondu le 26 avr. 2024
Thank you for telling us about your recent stay. Customer satisfaction is our Number one priority, and we'd love another opportunity to wow you. It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 – Excellent

Rob

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Unique hotel well worth the stay!
Séjour de 1 nuit en avril 2024
Maria Corredor Senior Manager a répondu le 18 avr. 2024
There is really nothing better than seeing our guests satisfied. We were so pleased to be able to host you Thank you for your rating & review

10/10 – Excellent

Nora

Points forts : Propreté, service et personnel
Séjour de 2 nuits en avril 2024
Maria Corredor Senior Manager a répondu le 18 avr. 2024
There is really nothing better than seeing our guests satisfied. We were so pleased to be able to host you Thank you for your rating & review

10/10 – Excellent

Jennifer

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Our suite was great. We loved the outdoor shower.
Séjour de 3 nuits en mars 2024
Maria Corredor Senior Manager a répondu le 18 avr. 2024
There is really nothing better than seeing our guests satisfied. We were so pleased to be able to host you Thank you for your rating & review!

10/10 – Excellent

Kevin

Voyage de couple
Joyous welcome at front desk!
Séjour de 1 nuit en avril 2024
Maria Corredor Senior Manager a répondu le 18 avr. 2024
There is really nothing better than seeing our guests satisfied. We were so pleased to be able to host you Thank you for your rating & review

10/10 – Excellent

Cesar, Aguadilla

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lugar muy centrico y acogedor en pleno Condado.
Séjour de 1 nuit en avril 2024
Maria Corredor Senior Manager a répondu le 18 avr. 2024
There is really nothing better than seeing our guests satisfied. We were so pleased to be able to host you Thank you for your rating & review!

4/10 – Médiocre

Carrin

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Nice boutique hotel and location was good.Checkin was 4, no hot water for shower, safe not operational, and no chairs. Also, power went out around 7 pm and returned sometime after going to bed.
Séjour de 1 nuit en mars 2024
Maria Corredor Senior Manager a répondu le 18 avr. 2024
Thank you for telling us about your recent stay. Customer satisfaction is our Number one priority, and we'd love another opportunity to wow you. It is our hope that you will give us the opportunity to better serve you in the near future

10/10 – Excellent

Carlos

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Maria Corredor Senior Manager a répondu le 18 avr. 2024
There is really nothing better than seeing our guests satisfied. We were so pleased to be able to host you Thank you for your rating & review

10/10 – Excellent

Elizabeth, Aguas Buenas

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Extraordinario
Séjour de 1 nuit en mars 2024
Maria Corredor Senior Manager a répondu le 27 mars 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 – Excellent

NIKOLAI

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Maria Corredor Senior Manager a répondu le 14 mars 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

4/10 – Médiocre

Carlos

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Very few things I liked Nothing special to sat because the many things I didn't obscured any small nice detail The room had no window It had a very desagreable lightning The noise in the bathroom when the light was on was terrible The room door let the light from the corridor coming in and the noise from the corridor and the other rooms Very disagreable It was supposed to be a luxury boutique hotel
Séjour de 1 nuit en février 2024
Maria Corredor Senior Manager a répondu le 15 mars 2024
I'm sorry to hear about your disappointing experience. It's unfortunate that the room didn't meet your expectations. We hope you will give us another oportunity to Wow you in the future.

6/10 – Acceptable

Laconstance

Voyage de couple
Points forts : Propreté, service et personnel
It was an okay stay no complaints
Séjour de 4 nuits en février 2024
Maria Corredor Senior Manager a répondu le 14 mars 2024
Thank you for telling us about your recent stay. Customer satisfaction is our Number one priority, and we'd love another opportunity to wow you. It is our hope that you will give us the opportunity to better serve you in the near future.

8/10 – Bien

Omar

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect staying
Séjour de 1 nuit en janvier 2024
Maria Corredor Senior Manager a répondu le 14 mars 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 – Excellent

Alvin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything great and beautiful. Very nice hotel.
Séjour de 2 nuits en décembre 2023
Maria Corredor Senior Manager a répondu le 14 mars 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 – Excellent

obed

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was one of the most romantic hotels I've ever stayed at. It is plush and beautifully decorated. The food was amazing at the rooftop restaurants! They know how to treat guests to make their experience a dream come true.
Séjour de 1 nuit en février 2024
Maria Corredor a répondu le 23 févr. 2024
Thank you for your wonderful review! We're thrilled you found your stay romantic and enjoyed our plush accommodations and rooftop restaurant. Creating dream-like experiences for our guests is our top priority. We look forward to welcoming you back soon!

10/10 – Excellent

john

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really friendly staff...room and hotel in general are warm, different and comfortable...also the restaurants associated with the hotel were quite good
Séjour de 1 nuit en février 2024
Maria Corredor Senior Manager a répondu le 9 févr. 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and found our staff to be friendly. It's always our goal to provide a warm and comfortable experience for our guests, and we're delighted that you appreciated the unique atmosphere of our hotel. We'll be sure to pass along your compliments to our team, and we hope to welcome you back again soon! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

6/10 – Acceptable

Jimmy, Shediac Cape

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté
The room was not clean , lot of dust everywhere and hot water was not working the first day.
Séjour de 2 nuits en février 2024
Maria Corredor Senior Manager a répondu le 8 févr. 2024
I'm terribly sorry to hear about the issues you encountered during your stay. Please accept my sincere apologies for any inconvenience caused by the cleanliness of your room and the hot water not working on the first day. This is certainly not the experience we aim to provide for our guests.We value your patronage and hope to have the opportunity to restore your faith in our hotel on your next visit.

10/10 – Excellent

Gary

Séjour de 1 nuit en janvier 2024
Maria Corredor Senior Manager a répondu le 27 mars 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 – Excellent

Chris

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Maria Corredor a répondu le 30 janv. 2024
Thank you for awarding us a perfect 5/5 rating! We are thrilled to hear that you had a wonderful experience at our hotel. Your positive feedback means a lot to us, and we look forward to welcoming you back for another exceptional stay in the future.

6/10 – Acceptable

Dean

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Small and oddly laid out and furnished rooms...I guess that's what the word "boutique" excuses. Linens, bath facilities--top notch. The staff so nice and helpful. But...The bar open when you ask for it to be open? The splash pool in the middle of the bar? Again, oddities that perhaps "boutique" excuses.
Séjour de 3 nuits en janvier 2024
Maria Corredor Senior Manager a répondu le 18 janv. 2024
We take great pride in the service our hotel provides, we always looking for ways to improve those services, identify opportunities, and provide an outstanding guest experience. We are currently working on inhancing bar hours.

10/10 – Excellent

Chad

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Maria Corredor a répondu le 30 janv. 2024
Thank you for taking the time to rate us with a perfect score! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional visit.

8/10 – Bien

Liana

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bom conhecer mas não voltarei!
Adoro hotelaria e procurei o hotel por ser boutique e parte do programa A Smal Luxury of the World. Porém, o hotel deixou a desejar. Tirando as áreas comuns que são super charmosas, o quarto era escuro, sem janela, com umidade e mofo na parede. Cama confortável, mas o chuveiro não mantinha a água quente durante todo o banho. Café da manhã não incluso e diária cara pelo o que oferecem! Ponto alto: os cookies e nuts com chocolate na recepção e o welcome drink! Foi bom conhecer mas não voltarei...
Séjour de 3 nuits en décembre 2023
Maria Corredor a répondu le 30 janv. 2024
Dear Guest:Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your candid comments as they offer us valuable insights into areas that may require attention and improvement.We are delighted to hear that you enjoyed the charming atmosphere of our common areas, and we sincerely appreciate your positive remarks about the cookies, nuts with chocolate at the reception, and the welcome drink. It's wonderful to know that these elements left a positive impression on your visit.However, we regret to learn that the room did not meet your expectations. Please rest assured that we take this matter seriously, and our maintenance team will promptly address these issues to ensure a more comfortable and pleasant environment for our guests.Regarding the breakfast options and pricing, we understand your concerns, and we appreciate your honesty. We continually assess our offerings to ensure they meet our guests' expectations, and your feedback will be taken into consideration during our review process.Thank you once again for your review and we hope to have the opportunity to welcome you back in the future, providing you with an improved experience that reflects the high standards associated with our boutique hotel.

10/10 – Excellent

Amy Marie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This place is a unique, adorable hotel. The decor was fun. Between both the boutique and sister hotel next door, there was great places to hang out. The rooftop was beautifu. Overall, the service at the door, the front desk, house kreping, bar and restaurant staff were so attentive. We felt like the only people staying in the hotel. It was a perfect weekend
Séjour de 3 nuits en novembre 2023

10/10 – Excellent

Samuel, YABUCOA

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Espectacular
Séjour de 2 nuits en novembre 2023

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel
Meh
3 main issues with this hotel: 1. They (along with our experience in the past with sister hotel OLV) never seem to have the room ready at checkin time. At Olive, we waited half an hour while at OLV we waited over an hour for the room to be prepped after the advertised checkin time. 2. The room we purposely booked at Olive advertised a large outdoor hot tub attached to the room. Unfortunately the tub doesn’t actually function as a hot tub— filling it would take over 3 hours and the water would be cold by then so it’s a glorified outdoor shower. The hotel is skirting with false advertising here since people are surely paying extra for a hot tub that is unable to be used as such. 3. There were hot water issues with our room where the shower water would be cold to tepid at best. Nothing more unsatisfying than taking a cold shower in a room already frigid from an aggressive AC. In conclusion, not a satisfying stay. Would probably look elsewhere for the price point.
Séjour de 1 nuit en octobre 2023
Maria Corredor Senior Front office Manager a répondu le 24 oct. 2023
Thank you for telling us about your recent stay. Customer satisfaction is our Number one priority, and we'd love another opportunity to wow you. It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 – Excellent

Enissette

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful and romantic … awesome too if you’re alone and need disconnect for the daily routine ❤️
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

ANGELY ORTIZ

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excelente
Séjour de 1 nuit en octobre 2023
Maria Corredor Senior Front office Manager a répondu le 24 oct. 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 – Excellent

Sean, Alexandria

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Can’t say enough nice things about this property. From the very first impression, we were very pleased with every aspect of this stay. The decor and staff were top-notch, and the room and hotel amenities were really great. Would definitely stay here again, and would recommend to all my friends.
Séjour de 4 nuits en octobre 2023

6/10 – Acceptable

MARJANA

Voyage en famille, Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Overall this is an overpriced hotel. I would not recommend this hotel for the price they charge. There was nothing special about the rooms or staff service. Our room didn’t even have a window and we had one of the “upgraded rooms”. When we entered the hotel the staff didn’t really greet us. We had to greet them hello to get their attention. We arrived earlier than check in and the staff really did not accommodate us for that. Their rooftop wasn’t open for food so we basically had to wait till 3:45 PM for the room (check in was 4 pm). Our floor was super noisy it almost felt like we were in a NYC apt building! The walls are paper thin!! I will say the outside area and lobby were very cute with vases and greenery. The rooftop was also cute but it opened at 5 PM for food and beverages.
Séjour de 3 nuits en août 2023
Maria Corredor Senior Front office Manager a répondu le 24 oct. 2023
Thank you for telling us about your recent stay. Customer satisfaction is our Number one priority, and we'd love another opportunity to wow you. It is our hope that you will give us the opportunity to better serve you in the near future.

2/10 – Terrible

Gina

Voyage de couple
Points forts : Propreté, commodités
Points faibles : Service et personnel, état et installations de l’hébergement
We were incredibly disappointed with our stay. We stayed four nights and did not have hot water for the duration of our trip. Each time we tried to shower we'd again find it freezing, call the desk, and be told an engineer was turning the hot water heater back on -- but it never worked for more than a minute. We asked to be moved but were not accommodated. Additionally, the elevator -- located next to our room -- was broken every minute on the minute the door would open and loud voice would announce that passengers could enter -- over and over and over again. This went on all night and it was impossible to sleep. We asked repeatedly to speak to management but they kept not being at the property. When we finally tracked them down on our last day we were told we'd receive a $200 credit at minimum but that the manager would try to get more authorized. We never got anything and they stopped returning our calls and emails.
Séjour de 4 nuits en juillet 2023

10/10 – Excellent

Irving

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en août 2023

10/10 – Excellent

Lizelyn

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were amazing. Great recommendations by Stephanie and Ariana. Will definitely come back for a quick gateway
Séjour de 4 nuits en août 2023

10/10 – Excellent

Cristian

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2023

10/10 – Excellent

Kellie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved that this hotel was small, beautiful and the staff was friendly and helpful. Stephanie D. was fantastic. Would definitely stay there again!
Séjour de 5 nuits en juillet 2023

8/10 – Bien

Nicole

Overall nice boutique property tucked away on a quiet block. Property and rooms could use some upgrades. Had problems with outside shower and tub.
Séjour de 2 nuits en juillet 2023

8/10 – Bien

Domingo

Points forts : Propreté, service et personnel
Although not their fault, the sewer overflows every day and the smell on the walk way is very uncomfortable.
Séjour de 3 nuits en juillet 2023

6/10 – Acceptable

Razen, Miami Beach

Voyage d’affaires
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Séjour de 1 nuit en juillet 2023

2/10 – Terrible

Marcie

Séjour de 1 nuit en juillet 2023

10/10 – Excellent

Joshua

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lovely.
Séjour de 4 nuits en juin 2023

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
it's ok
It's ok, not luxurious. The hotel is loud, you can hear all the doors and noises from other rooms. The pool and roof deck are pretty cool. Although it is clean, our room had cockroaches.
Séjour de 2 nuits en juin 2023

10/10 – Excellent

Hugh

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
o
Séjour de 1 nuit en mai 2023

10/10 – Excellent

Andrew

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This place is a hidden gem. Everyone was so nice too
Séjour de 4 nuits en avril 2023

10/10 – Excellent

Tina

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Would recommend
The hotel was beautiful and cozy. The staff were exceptional. The location was safe and convenient to everything we wanted
Séjour de 4 nuits en mars 2023

8/10 – Bien

Robert

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Sweet little hotel in a great location
Very cute little hotel in a fun location. We were able to walk to a lot of night life, restaurants and Condado Beach for a beach day. The rooftop pool is more like a large or double hot tub with cold water in it but it was refreshing. The rooftop bar was gorgeous but drinks were pricey and took a long time to be made. We had the small room and it was really cute and had nice touches like L'Occitane products in the bathroom and a nice minibar. My only complaints were the frosted glass door to the bathroom lights up the entire bedroom if you turn on the light in the middle of the night. Also, our bed was pretty uncomfortable and small for it being a "luxury" hotel. It was also a pain to have to ask for things like ice or bottled water. I did love the ability to send a text message for service or to get local advice but it only worked about 70% of the time. We didn't eat at any of the restaurants because there weren't any vegetarian options unfortunately. Overall it was a great end to our long trip and I would have loved to have seen some of the larger and nicer rooms. I loved the adults only feature and it was definitely a romantic place.
Séjour de 2 nuits en mars 2023

8/10 – Bien

Jo Ann

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location for pre cruise night.
Séjour de 1 nuit en mars 2023