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Springhill Suites by Marriott Richmond Northwest – Avis

2.5 out of 5
Springhill Suites by Marriott Richmond Northwest
9960 Independence Park Drive, Richmond, VA

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 580 avis sur 1003." "
Note de 8 – Bien, d’après 234 avis sur 1003." "
Note de 6 – Acceptable, d’après 93 avis sur 1003." "
Note de 4 – Médiocre, d’après 49 avis sur 1003." "
Note de 2 – Terrible, d’après 47 avis sur 1003." "

8,8/10

Propreté

9,0/10

Service et personnel

8,2/10

Commodités

8,6/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Katia

Séjour de 1 nuit en septembre 2023
Springhill Suites Richmond NW a répondu le 23 sept. 2023
Thanks for staying with us Katia! We're glad that we were able to satisfy your needs during your stay. We hope to welcome you again soon.

6/10 – Acceptable

Genevieve-Amelie

Séjour de 1 nuit en août 2023
Springhill Suites Richmond NW a répondu le 7 août 2023
We appreciate you taking the time to submit your honest feedback Genevieve, as we use this information for ongoing training and performance improvement! We are disappointed to hear we failed to meet all of your expectations during your stay. We hope to welcome you again soon so we can deliver the guest service you deserve!

8/10 – Bien

Sylvain

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bien
Séjour de 1 nuit en août 2023
Springhill Suites Richmond NW a répondu le 7 août 2023
We appreciate you taking the time to provide feedback from your recent stay with us Sylvain! We hope to see you again soon so we can WOW you!

10/10 – Excellent

Benoit

Séjour de 1 nuit en février 2023
Springhill Suites Richmond NW a répondu le 12 févr. 2023
Benoit,Thank you for your feedback! We are delighted to hear you enjoyed your stay and hope to see you again soon.

10/10 – Excellent

Benoit

Séjour de 1 nuit en janvier 2023
Springhill Suites Richmond NW a répondu le 12 févr. 2023
Thank you for your review Benoit! We appreciate you taking the time and hope to see you again!

8/10 – Bien

Voyageur vérifié

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
On était de passage, on a donc pas pu profiter beaucoup. On aurait aimer prendre le petit déjeuner mais il y avait un groupe alors l’attente était trop longue, on a du quitter. On a pu utiliser la piscine a notre arrivée, elle est chauffée, merveilleux 😊
Séjour de 1 nuit en mars 2020

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en juillet 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
L'hôtel était bien situé, la chambre assez grande pour 2 adultes et 4 enfants. Le déjeuner offrait une belle variété. Bref, un excellent rapport qualité/prix. J'y retournerais sans hésiter !
Séjour de 1 nuit en août 2018

10/10 – Excellent

ashlie

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very friendly staff. Clean and spacious room. The beds were comfortable. Great experience here!
Séjour de 1 nuit en mai 2024
Springhill Suites Richmond NW a répondu le 21 mai 2024
Ashlie, we appreciate you taking the time to submit your review! On behalf of the entire team here at Springhill Suites Richmond NW, we thank you for choosing us as your home away from home for your travels. We look forward to seeing you again!

8/10 – Bien

Cheryl

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Easy access to xpressway
Séjour de 2 nuits en mai 2024
Springhill Suites Richmond NW a répondu le 21 mai 2024
We are delighted to hear you enjoyed your stay with us Cheryl! We hope to welcome you back the next time you are in the Richmond area!

10/10 – Excellent

Dana, Spring

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This property was very nice and clean. The front desk agent was super nice and knowledgeable. I would stay here again.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Maria

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was great, rooms were large and clean, and had a pool to enjoy! Perfect for our night in the area.
Séjour de 1 nuit en mai 2024
Springhill Suites Richmond NW a répondu le 14 mai 2024
We are delighted to hear you enjoyed your stay with us Maria! We hope to welcome you back the next time you are in the Richmond area!

10/10 – Excellent

Valerie

Points forts : Service et personnel
This was a great stay and comfortable stay.
Séjour de 1 nuit en mai 2024
Springhill Suites Richmond NW a répondu le 14 mai 2024
We appreciate you taking the time to submit your review! On behalf of the entire team here at Springhill Suites Richmond NW, thanks for your stay Valerie. We look forward to seeing you again!

10/10 – Excellent

Kathryn, Hillsborough

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Fantastic staff, spacious room, good breakfast choices. The lady in the breakfast room was exceptional - friendly, efficient and eager to help. She even provided a delicious gluten free muffin when asked if there were any gluten free choices!
Séjour de 1 nuit en mai 2024
Springhill Suites Richmond NW a répondu le 14 mai 2024
We appreciate you taking the time to submit your review! On behalf of the entire team here at Springhill Suites Richmond NW, thanks for your stay Kathryn. We look forward to seeing you again!

10/10 – Excellent

Keshia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Springhill Suites Richmond NW a répondu le 14 mai 2024
We are delighted to hear you enjoyed your stay with us Keshia! We hope to welcome you back the next time you are in the Richmond area!

10/10 – Excellent

Jared

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Springhill Suites Richmond NW a répondu le 14 mai 2024
Thank you for staying with us Jared! We're glad that we were able to satisfy your needs during your stay

10/10 – Excellent

Hillary

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
When we checked in, there was a mistake with our reservation but the person at the front desk solved it immediately. She was helpful and nice and the hotel was very clean and convenient.
Séjour de 1 nuit en mai 2024
Springhill Suites Richmond NW a répondu le 6 mai 2024
We are delighted to hear you enjoyed your stay with us Hillary! We hope to welcome you back the next time you are in the Richmond area!

8/10 – Bien

Bun

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was a pleasant experience and the staff was exceptionally friendly
Séjour de 4 nuits en avril 2024
Springhill Suites Richmond NW a répondu le 6 mai 2024
Thank you for staying with us Bun! We're glad that we were able to satisfy your needs during your stay

10/10 – Excellent

Aija

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Springhill Suites Richmond NW a répondu le 4 mai 2024
Thank you for staying with us Aija! We're glad that we were able to satisfy your needs during your stay.

2/10 – Terrible

Vanessa

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The room was dirty, they never sent a cleaning crew through, there was left over trash, mold on the tub, blue tape holding broken trim, elevators were out of order,
Springhill Suites Richmond NW a répondu le 2 mai 2024
We appreciate you taking the time to submit your honest feedback Vanessa. We are disappointed to hear we failed to meet all of your expectations during your stay. We hope to welcome you again soon so we can deliver the guest service you deserve!

10/10 – Excellent

sonia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice stay! Comfortable bed! Yummy breakfast!
Séjour de 2 nuits en avril 2024
Springhill Suites Richmond NW a répondu le 2 mai 2024
We are delighted to hear you enjoyed your stay with us Sonia! We hope to welcome you back the next time you are in the Richmond area!

10/10 – Excellent

pj

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Not unique but clean, quiet, and spacious.
Séjour de 1 nuit en avril 2024
Springhill Suites Richmond NW a répondu le 27 avr. 2024
Thank you for staying with us PJ! We're glad that we were able to satisfy your needs during your stay.

10/10 – Excellent

Bruce

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The front desk staff was excellent. Well done!
Séjour de 1 nuit en avril 2024
Springhill Suites Richmond NW a répondu le 27 avr. 2024
We are so happy to hear you enjoyed your stay with us Bruce! We hope to welcome you back the next time you are in the Richmond area!

10/10 – Excellent

Marie

Séjour de 2 nuits en avril 2024
Springhill Suites Richmond NW a répondu le 14 mai 2024
Thank you for staying with us Marie! We're glad that we were able to satisfy your needs during your stay

10/10 – Excellent

Dre

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Springhill Suites Richmond NW a répondu le 27 avr. 2024
We appreciate you taking the time to submit your review! On behalf of the entire team here at Springhill Suites Richmond NW, thanks for your stay Dre. We look forward to seeing you again!

10/10 – Excellent

Luuh

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 1 nuit en avril 2024
Springhill Suites Richmond NW a répondu le 20 avr. 2024
Thank you for staying with us! We're glad that we were able to satisfy your needs during your stay.

10/10 – Excellent

Theresa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Springhill Suites Richmond NW a répondu le 14 avr. 2024
Thank you for staying with us! We're glad that we were able to satisfy your needs during your stay.

8/10 – Bien

Shyren

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Check in was very quick and easy. The lady was very nice at the front desk. When she saw us getting a coffee, she offered to make a fresh one. It was really nice of her, we really appreciate her thoughtfulness. We had a very long drive and she made us feel at ease and welcome. The property is clean and very convenient to everything. They also have a good variety for breakfast. Will stay again
Séjour de 1 nuit en mars 2024
Springhill Suites Richmond NW a répondu le 29 mars 2024
Thank you for staying with us Shyren! We're glad that we were able to satisfy your needs during your stay.

10/10 – Excellent

Ahlam

Séjour de 1 nuit en février 2024
Springhill Suites Richmond NW a répondu le 11 mars 2024
We are so happy to hear you enjoyed your stay with us Ahlam! We hope to welcome you back the next time you are in the Richmond area!

10/10 – Excellent

Rose

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Fantastic staff ! Check in was a breeze. The room was perfect for our needs .
Séjour de 1 nuit en février 2024
Springhill Suites Richmond NW a répondu le 8 mars 2024
Thanks for staying with us Rose! We're glad that we were able to satisfy your needs during your stay.

10/10 – Excellent

Chaday

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Very sweet and helpful front desk associates! I was very pleased with my stay!
Séjour de 2 nuits en février 2024
Springhill Suites Richmond NW a répondu le 8 mars 2024
Thank you for staying with us Chaday! We're glad that we were able to satisfy your needs during your stay.

10/10 – Excellent

Tracey

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice
Séjour de 2 nuits en février 2024
Springhill Suites Richmond NW a répondu le 8 mars 2024
We are so happy to hear you enjoyed your stay with us Tracey! We hope to welcome you back the next time you are in the Richmond area!

10/10 – Excellent

Kenneth

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great stay. My 4th time here.
Séjour de 2 nuits en février 2024
Springhill Suites Richmond NW a répondu le 8 mars 2024
We are so happy to hear you enjoy staying with us Kenneth! We look forward to welcoming you again soon!

10/10 – Excellent

Sierra

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Perfect distance for where I needed to go.
Séjour de 1 nuit en février 2024
Springhill Suites Richmond NW a répondu le 23 févr. 2024
We are so happy to hear you enjoyed your stay with us Sierra! We hope to welcome you back the next time you are in the Richmond area!

10/10 – Excellent

Melissa, Hollis

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Only problem, there were no extra pillows in the closet and extra towels for five people!
Séjour de 1 nuit en février 2024
Springhill Suites Richmond NW a répondu le 23 févr. 2024
We appreciate you taking the time to provide feedback from your recent stay with us Melissa. We are sorry to hear that we were not able to met all of your expectations during your stay. We hope to see you again so we can WOW you!

10/10 – Excellent

Lauren

Points forts : État et installations de l’hébergement
The front desk attendant was extremely kind and personable.
Séjour de 1 nuit en février 2024
Springhill Suites Richmond NW a répondu le 19 févr. 2024
We are so happy to hear you enjoyed your stay with us Lauren! We hope to welcome you back the next time you are in the Richmond area!

10/10 – Excellent

Dave

Séjour de 1 nuit en février 2024
Springhill Suites Richmond NW a répondu le 18 févr. 2024
Thanks for staying with us Dave! We're glad that we were able to satisfy your needs during your stay.

10/10 – Excellent

Stephon

Séjour de 1 nuit en février 2024
Springhill Suites Richmond NW a répondu le 14 févr. 2024
We are so happy to hear you enjoyed your stay with us Stephon! We hope to welcome you back the next time you are in the Richmond area!

10/10 – Excellent

Javod

Voyage de couple
Points forts : Commodités
It was great
Séjour de 1 nuit en février 2024
Springhill Suites Richmond NW a répondu le 14 févr. 2024
Thanks for staying with us Javod! We're glad that we were able to satisfy your needs during your stay.

10/10 – Excellent

Edward

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
No issue whatever
Séjour de 1 nuit en février 2024
Springhill Suites Richmond NW a répondu le 10 févr. 2024
We are so happy to hear you enjoyed your stay with us Edward! Your feedback is appreciated and has been shared with our entire Team. We hope to welcome you back the next time you are in the Richmond area!

10/10 – Excellent

Shameek

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Springhill Suites Richmond a répondu le 10 févr. 2024
Thanks for staying with us Shameek! We're glad that we were able to satisfy your needs during your stay.

8/10 – Bien

Elizabeth

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
Good stay for the price. Comfy beds! Clean.
Room & beds very comfy, good shower, descent free breakfast. One elevator was broken which was inconvenient. Pool was smaller than appears in pictures, but my daughter still loved it. Staff very friendly & gave pretzels & water. Would return again!
Séjour de 1 nuit en février 2024
Springhill Suites Richmond NW a répondu le 6 févr. 2024
We are so happy to hear you enjoyed your stay with us Elizabeth! Your feedback is appreciated and has been shared with our entire Team. We hope to welcome you back the next time you are in the Richmond area!

10/10 – Excellent

Shanease

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
I would definitely come back.. over all great stay and the breakfast was amazing.
Séjour de 1 nuit en février 2024
Springhill Suites Richmond NW a répondu le 6 févr. 2024
We are so happy to hear you enjoyed your stay with us Shanease! We hope to welcome you back the next time you are in the Richmond area!

10/10 – Excellent

Denise

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I appreciated the staff greeting me with a genuine smile and willingness to help get me checked in! The pool was fun! And the breakfast was delightful. Not to mention the complimentary coffee throughout the day! :-)
Séjour de 1 nuit en février 2024
Springhill Suites Richmond NW a répondu le 6 févr. 2024
We are so happy to hear you enjoyed your stay with us Denise! Your feedback is appreciated and has been shared with our entire Team. We hope to welcome you back the next time you are in the Richmond area!

10/10 – Excellent

Tonya

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Springhill Suites Richmond NW a répondu le 6 févr. 2024
Thanks for staying with us Tonya! We're glad that we were able to satisfy your needs during your stay.

10/10 – Excellent

Maria

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Springhill Suites Richmond NW a répondu le 6 févr. 2024
Thanks for staying with us Maria! We're glad that we were able to satisfy your needs during your stay.

10/10 – Excellent

Kassie

Points forts : Propreté, service et personnel
Séjour de 1 nuit en décembre 2023
Springhill Suites Richmond NW a répondu le 1 févr. 2024
We are delighted to hear you enjoyed your stay with us Kassie! We hope to welcome you back the next time you are in the Richmond area!

10/10 – Excellent

Sharon

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really enjoyed the property
Séjour de 1 nuit en janvier 2024
Springhill Suites Richmond NW a répondu le 29 janv. 2024
We are delighted to hear you enjoyed your stay with us Sharon! We hope to welcome you back the next time you are in the Richmond area!

10/10 – Excellent

Sandra

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Springhill Suites Richmond NW a répondu le 29 janv. 2024
Thanks for staying with us Sandra! We're glad that we were able to satisfy your needs during your stay.

8/10 – Bien

Cherese

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pleasant stay, comfy beds, quiet, friendly staff.
Séjour de 1 nuit en janvier 2024
Springhill Suites Richmond NW a répondu le 26 janv. 2024
We are so happy to hear you enjoyed your stay with us Cherese! Your feedback is appreciated and has been shared with our entire Team. We hope to welcome you back the next time you are in the Richmond area!