Suite Deluxe | Vue du balcon

Barceló Puerto Vallarta - All Inclusive – Avis

4 out of 5
Barceló Puerto Vallarta - All Inclusive
Km 11.5 Zona Hotelera Sur, Puerto Vallarta

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 954 avis sur 2175." "
Note de 8 – Bien, d’après 601 avis sur 2175." "
Note de 6 – Acceptable, d’après 309 avis sur 2175." "
Note de 4 – Médiocre, d’après 152 avis sur 2175." "
Note de 2 – Terrible, d’après 159 avis sur 2175." "

8,6/10

Propreté

8,6/10

Service et personnel

8,0/10

Commodités

8,2/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Mélanie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lo que realmente nos gustó fue la amabilidad de todo el personal y de su equipo de cocina, incluidos los chefs, los ayudantes de cocina y los miembros del servicio de mesa. Fue un placer conocer a toda esta gente maravillosa. Muchas gracias de nuevo por vuestra bienvenida. Denis Martel y Mélanie Canuel viajan del 14 al 28 de abril de 2024
Séjour de 14 nuits en avril 2024
Servicio al Cliente. a répondu le 2 mai 2024
Estimada Mélanie, nos gustaría agradecerle que eligiera nuestro hotel Barceló para sus vacaciones en Puerto Vallarta y por la opinión que compartió con nosotros. Estamos encantados de que haya disfrutado de su estancia y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedesLe agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro. Saludos

10/10 – Excellent

Réjean, Granby

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Tout est parfait. La seule chose déplaisante est le rideau de douche en tissu absorbe trop d'eau et garde un niveau élevé d'humilité dans la chambre
Séjour de 1 nuit en février 2024
Guest Service a répondu le 23 févr. 2024
Cher Réjean,Merci beaucoup pour le temps que vous avez consacré à partager vos impressions personnelles sur votre séjour au sein de notre hotel Barceló Puerto Vallarta. Nous accueillons toujours de bon gré les commentaires de nos clients car ceux-ci nous permettent d'améliorer constamment les expériences que nous delivrons.Merci encore une fois pour avoir choisi notre hotel et pour vos critiques constructives dont nous tiendrons compte. Cordialement

10/10 – Excellent

Isabelle

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Très belle localisation! Superbe décor naturel. Tout le personnel est d’une grande gentillesse 💖
Séjour de 1 nuit en mars 2023
Guest service. a répondu le 14 mars 2023
Dear Isabelle, We appreciate you took some of your time to share this review about your experience in your recent visit to Barceló Puerto Vallarta. It is a pleasure for us to know you enjoyed your stay, as the entire team works very hard to ensure that we provide a high quality service and the best vacation experience in every aspect. Once again we thank you for these comments, it has been a pleasure for us to read and we look forward to serving you again soon.Cordially,

8/10 – Bien

Helene

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
El hotel está muy bonito, solo cuidar el servicio de los restaurantes, falta de personal en fines de semana para no acumular gente en el buffet o para servir en los restaurantes tiempo de espera muy largo en algunos en las noches … y cuidar la limpieza y presentación del buffet
Séjour de 5 nuits en mai 2022
Guest service. a répondu le 11 juin 2022
Estimada Helene, En nombre de Barceló Puerto Vallarta agradecemos su visita y su generosidad por responder a nuestra encuesta de calidad y satisfacción de servicio. Asimismo, le damos las gracias por señalar los aspectos de su estancia que fueron de su agrado como nuestras cómodas instalaciones, por otro lado, le aseguramos que tomaremos muy en cuenta sus comentarios y sugerencias acerca del servicio en restaurantes y buffet, con el fin de lograr la satisfacción total de nuestros huéspedes, pues entendemos la importancia de estos aspectos en la experiencia vacacional de nuestros clientes. Esperamos verlos pronto de regreso en esta su casa Barceló Puerto Vallarta. Cordialmente,

10/10 – Excellent

Sébastien

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Cadre enchanteur
Cadre magnifique : l'hôtel est situé entre une petite baie de sable blanc bien sympathique et une vallée de végétation luxuriante. La température de l'océan est d'environ 30°C! Piscines ok avec bar. Les chambres sont spacieuses, propres et confortables. Le service de l'hôtel est de qualité et convivial. Nourriture variée et bonne dans l'ensemble. Vin d'Espagne acceptable. Séjour plus qu'agréable ! Pour info, l'hôtel a été repeint en rose pour une série : Las colinas de Acapulco, mais on s'y fait à la longue.
Séjour de 4 nuits en août 2021
Laura Ramos | General Manager a répondu le 3 sept. 2021
Dear Sébastien Thank you for sharing this kind review on your recent visit to Barceló Puerto Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon. Best regards,

8/10 – Bien

jose

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
me gusto la propiedad en general la atencion en general exelente el personal sienpre sonriendo y ofreciendo su ayuda . LA COMIDA MUY POBRE TODAS LAS AREAS EL BUFFET DURANTE MAYO 19 A MAYO 26 2024 CERO VARIEDAD RESTAURANT THE MARISCO MALA CALIDAD

10/10 – Excellent

Maribel

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Un hotel para disfrutar en familia tranquilidad y comida deliciosa
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Cesar

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lo que no me gustó esque no puede ir a otro restaurante de reservacion
Séjour de 3 nuits en mai 2024

8/10 – Bien

Kriz

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent
Séjour de 5 nuits en mai 2024
Guest service. a répondu le 28 mai 2024
Dear Kriz, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 – Excellent

Herb

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
nice place
Séjour de 14 nuits en mars 2024
Guest service. a répondu le 28 mai 2024
Dear Herb, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

8/10 – Bien

Timothy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The grounds are absolutely beautiful. The food in the specialty restaurants was very good. The buffet breakfast was great. Lunch and dinner in the buffet was pretty weak. The rooms were clean but had a strong musty smell.
Séjour de 5 nuits en mai 2024
Guest Service a répondu le 28 mai 2024
Dear Timothy, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet some of your expectations for a peaceful stay. We take good note about your comments respect to our rooms. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 – Excellent

Sandy, St. Paul

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We only stayed one night, but it was worth it, we will definitely come back soon!
Séjour de 1 nuit en mai 2024
Guest Service a répondu le 28 mai 2024
Dear Sandy, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 – Excellent

Alejandro

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Guest Service a répondu le 28 mai 2024
Dear Alejandro, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

2/10 – Terrible

Dennis

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
DONT STAY HERE! Soooo many better options! - Stayed at Barceló Puerto Vallarta for dad and husband's birthdays. - Food quality was awful, buffet and a la carte options disappointing. - All staff were unfriendly, often ignoring us, despite us tipping with every request - Italian restaurant forgot parts of orders, despite being reminded twice, enforced a strange pants rule; my brother was forced to change into his ripped sweatpants instead of his nice dress shorts, which were more appropriate. - Service throughout the resort was consistently poor; staff either ignored us or were outright rude, making simple requests feel like an inconvenience. - Cockroaches found in room, unacceptable. - Drinks were heavily watered down, bartenders seemed to hate being there; only Los Arcos restaurant was somewhat decent. - Request for birthday decorations for my husband was completely ignored by unwelcoming front desk staff. (Jocelyn was rude, unfriendly, unhelpful and dismissive) - Left feeling deeply disappointed and sad and wasted our money; only positive was Michael Jackson tribute night. - Wouldn't recommend the resort due to poor food, hygiene, and service. -first time we are returning home relieved the trip is over -don’t let the cheap price trick you. It’s still not worth it. Don’t expect a smile from any of the staff there. Do they hate working there or just hate any guest that isn’t a local??!! Sadly we wouldn’t return even if the trip was free. *Full detailed review on Google*
Séjour de 7 nuits en mai 2024
Guest Service. a répondu le 28 mai 2024
Dear Dennis, thank you for sharing a review of Barceló Puerto Vallarta. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. At Barceló Puerto Vallarta we lay high value on our personnel being guest oriented and welcoming at all times, being fully aware that their interactions with our guests have an enourmous impact on the overall holiday expérience in our hotels, therefore we are sincerely sorry to read your comments on the service your received and commit to adjust any situation that leads us away from our goal being to make sure our guests feel welcome and attended to at all times. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Cordially

6/10 – Acceptable

Onofre Baradi

Voyage en famille avec de jeunes enfants
The pool is good. I don’t like the beach
Séjour de 7 nuits en mai 2024
Guest Service a répondu le 27 mai 2024
Dear Onofre Baradi, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

8/10 – Bien

Joaquin

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
every thing is good at barselo exept food variety very poor we spednd 8 days we go eat aoutside the hotel to eat something different
Séjour de 7 nuits en mai 2024

2/10 – Terrible

Sanjay

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
1.5 out of 5 stars Disappointing Experience @Barcelo Puerto Vallarta Our stay @Barcelo Puerto Vallarta was a major letdown. The food selection was dismal, with limited options that left much to be desired. The service was equally poor, with staff often ignoring us and failing to meet basic expectations. One of the most frustrating aspects was the so-called dress code for the specialty restaurants. They insisted on long pants, but this rule seemed completely arbitrary. I was forced to change out of my dress shorts, which matched my entire family's attire, into sweatpants with rips along the back. These were deemed more suitable than my neat shorts – a nonsensical policy that left me baffled and annoyed. The resort had only one bar besides the swim-up bar, which was closed at night. This limited our options severely, and to top it off, the games room charged an outrageous $25 US for 10 tokens. When we misplaced a room key, we were told it would cost $50 US to replace it, though we luckily found it later. Entertainment was lackluster, with shows that failed to engage the audience, except for the Michael Jackson tribute. Service at the buffet was atrocious; one night, our group of eight was completely ignored – no water, no checking in, nothing. Overall, our stay at Barcelo Puerto Vallarta was marked by poor service, arbitrary rules, and disappointing amenities. We won't be returning and cannot recommend this resort to others.
Séjour de 7 nuits en mai 2024
Guest Service a répondu le 27 mai 2024
Dear Sanjay, thank you for sharing a review of Barceló Puerto Vallarta. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We were very saddened to read your disappointment with the dining experiences, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests.Thank you for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Cordially

8/10 – Bien

Juan Pablo

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Muy buen hotel solo necesita ser un poco accesible a que todos sus huéspedes puedan disfrutar de todos los restaurantes a la carta ya que son fascinantes yo prove 2 de 4 y me quedé con ganas de los otros dos pero regresaré pronto
Séjour de 4 nuits en mai 2024
Servicio al Cliente a répondu le 25 mai 2024
Estimado Juan Pablo, apreciamos su amable comentario, estamos felices de saber que tuvo una estancia placentera y que fuimos capaces de cumplir con todas sus expectativas de una estadía tranquila. Es un placer para nosotros haber sido sus anfitriones, esperamos verle pronto de regreso en esta su casa Barceló Puerto Vallarta. Cordialmente

8/10 – Bien

Michael David

Points forts : Propreté, service et personnel
Séjour de 7 nuits en mai 2024
Guest Service a répondu le 25 mai 2024
Dear Michael David, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

6/10 – Acceptable

Bibi Anzaleena

Voyage en famille
Points forts : Propreté, service et personnel
The ocean and surrounding view were amazing
Séjour de 6 nuits en mai 2024
Guest Service a répondu le 24 mai 2024
Dear Bibi, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet some of your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

8/10 – Bien

Stacey Anne, Kamloops

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Second time here. Pros — Staff that made our stay awesome!: Apolonia, Aldo, Jiovanny, Oscar, Edgar, Jesús F.; Oswaldo D (and he is in his first month there!). Loved Alonso’s poolside Spanish lesson. Food is fairly consistent in the buffet. Enjoyed the Italian alacarte most. Cons - Spa treatment was lovely but not pleased it was credit card only for paying. Adult pool was great most of the time… but loud kids ended up in it often. Also no enforcement of smokers outside smoking area and butts left under loungers.
Séjour de 14 nuits en mai 2024
Guest Service. a répondu le 24 mai 2024
Dear Stacey Anne, thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.On the another hand, thank you for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Cordially

4/10 – Médiocre

Alicia del Carmen Soledad Suarez

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
La playa practicamente no existe pues solo hay espacio pequeño para jugar, el resto, se llena de no huéspedes en tiendas de campaña. El mar frente al hotel LLENO DE LANCHAS conte 50 imposible contemplar entrar. La comida en restaurantes de "especialidad", pésima.
Séjour de 4 nuits en mai 2024
Servicio al Cliente a répondu le 24 mai 2024
Estimada Alicia del Carmen, agradecemos que haya tomado parte de su tiempo en calificar nuestros servicios, sin embargo, lamentamos sinceramente no haber logrado exceder sus expectativas en esta ocasión, le aseguramos que nuestro compromiso es ofrecer siempre experiencias memorables para nuestros huéspedes en cada visita.Esperamos nos vuelva a dar la oportunidad de atenderle y mostrarle el verdadero servicio que ofrecemos en esta su casa Barceló Puerto Vallarta. Cordialmente

10/10 – Excellent

Laura Azucena Silva

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent resort!
Séjour de 4 nuits en mai 2024
Guest Service a répondu le 21 mai 2024
Dear Laura Azucena, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 – Excellent

Javier

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All excellent, very good service.
Séjour de 3 nuits en mai 2024
Guest Service a répondu le 20 mai 2024
Dear Javier, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

6/10 – Acceptable

Richard

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
The food options were limited. I hoped for more options at the buffet. By the end of our stay, the music was like water torture. We could not escape it. As always, the staff and service was wonderful. While aging a bit, the facilities are very clean and well kept. Just not enough to overcome the noise. I blame Expedia more for this. Need to provide the ability to filter out properties for noise.
Séjour de 8 nuits en mai 2024
Guest Service. a répondu le 20 mai 2024
Dear Richard, we sincerely appreciate the time you spent to share your comments following your visit to our Barceló Puerto Vallarta hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay.Thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Cordially

8/10 – Bien

Sean

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The pools and beach is amazing. Room is big but beaten up. A la carte restaurants are small and dated. The main buffet room is dated and a little small for a big place like this. Some food dishes are great and some are weak. Staff amazing
Séjour de 7 nuits en mai 2024
Guest Service. a répondu le 20 mai 2024
Dear Sean, thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process.We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Cordially

10/10 – Excellent

Jennifer

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The resort is beautiful! The premiere lounge could use an update and maybe work on the food options but the pools were very clean and big!
Séjour de 6 nuits en mai 2024
Guest Service a répondu le 20 mai 2024
Dear Jennifer, thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Cordially

10/10 – Excellent

Margarita, West Covina

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The resort was amazing, food was delicious, staff was polite and helpful. Ms Rodriguez, front desk, (red hair) morning staff, was INCREDIBLY HELPFUL & FRIENDLY. Made us feel very comfortable. I called the resort but they would NOT provide her name. When we return, we hope she is still there!
Séjour de 3 nuits en mai 2024
Guest Service a répondu le 20 mai 2024
Dear Margarita, thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards

8/10 – Bien

Monica

Voyage en famille avec de jeunes enfants, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was my 3rd trip to Barcelo, the staff was exceptional! The property offers many events and activities; if you want a quiet vacation; you wont be happy. The maintenance needs improvements/upgrades to the rooms. Overall, a great vacation and we will be back a trip well worth the money.
Séjour de 9 nuits en mai 2024
Guest Service. a répondu le 20 mai 2024
Dear Monica, firstly we would like to thank you for choosing our Barceló Puerto Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Cordially

8/10 – Bien

Ethan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The stay was a part of what was overall the best vacation I've ever had. The staff was amazing, the food was generally very good. The facility was awesome. I would stay there again. I recommend booking premium level.
Séjour de 6 nuits en mai 2024
Guest Service. a répondu le 20 mai 2024
Dear Ethan, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

8/10 – Bien

Brian

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
The staff and the service were the best we've ever received, with the exception of one incident while calling for room service. Otherwise, everyone was extremely welcoming and service oriented. The outdoor and pool areas were fantastic! The beach is beautiful and relaxing. The food is hit and miss. It just depends on what you like.
Séjour de 8 nuits en mai 2024
Guest Service. a répondu le 20 mai 2024
Dear Brian, we always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Puerto Vallarta hotel with us.Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Cordially

6/10 – Acceptable

FARUK

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Food quality definitely can improve and options comparing to other all inclusive hotels!! -over property was pretty clean and safe!! -a better option for after 11pm since it closed food and drink option would be great!!
Séjour de 2 nuits en mai 2024
Guest Service a répondu le 20 mai 2024
Dear guest, thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Puerto Vallarta. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We were very saddened to read your disappointment with the dining experiences, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services.Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Cordially

10/10 – Excellent

Luis

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Muy bonito limpio y buena comida
Séjour de 2 nuits en mai 2024
Servicio al Cliente. a répondu le 20 mai 2024
Estimado Luis, apreciamos su amable comentario, estamos felices de saber que tuvo una estancia placentera y que fuimos capaces de cumplir con todas sus expectativas de una estadía tranquila. Es un placer para nosotros haber sido sus anfitriones, esperamos verle pronto de regreso en esta su casa Barceló Puerto Vallarta. Saludos

6/10 – Acceptable

Barry

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Guest Service. a répondu le 18 mai 2024
Dear Barry, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

8/10 – Bien

Tom

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good services
Séjour de 9 nuits en mai 2024
Guest Service. a répondu le 17 mai 2024
Dear Tom, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

6/10 – Acceptable

Barry

Voyage en famille, Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
The property is fine. Have stayed twice this month on the Premium level, both for overnight visits to catch next day flights. The first stay we were assigned to a room that was occupied when we entered the suite. First time that has ever happened to me while travelling. Facilities are clean. The 24 hour room service is a plus although the menu is extremely limited, especially after 10 pm. Ocean view rooms are great. It is one of few facilities in Conchas Chinas with two bedroom suites. The process for booking a-la-carte restaurants can use significant improvement. There is no option for online check-in and staff will not allow for restaurant bookings until guests are checked in. The concierge closes shortly after check-in. As a result a-la-cartes are usually full and unavailable to people only staying one night. The concierge did manage to squeeze in a reservation at the Capri restaurant during our second stay this month yet we showed up at our scheduled time to find that the restaurant was closed. There is always a large fleet of small fishing boats parked in the ocean a few feet from the beach. They take up the entire swimming area for the Barcelo so you are best to stick with the pools.
Séjour de 1 nuit en mai 2024
Guest Service a répondu le 17 mai 2024
Dear Barry, thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló Puerto Vallarta will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Cordially

8/10 – Bien

Brent

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beach is no good
Séjour de 6 nuits en mai 2024
Guest Service a répondu le 21 mai 2024
Dear Brent, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 – Excellent

Samuel

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Service was amazing
Séjour de 7 nuits en avril 2024
Guest Service a répondu le 16 mai 2024
Dear Samuel, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 – Excellent

Antonio

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great experience for sisters destination wedding. Barcelo had everything you need in a quaint resort.
Séjour de 7 nuits en mai 2024
Guest Service a répondu le 16 mai 2024
Dear Antonio, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

2/10 – Terrible

Miguel Alejandro

Voyage en famille avec de jeunes enfants, Voyage en groupe
Points forts : Propreté
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
The beach was not big/clear. The resort was too small And food trays at the buffet was constantly empty.. Buffet Sucks The reserved restaurants for dinner were good.
Séjour de 6 nuits en mars 2024
Guest Service a répondu le 15 mai 2024
Dear Miguel Alejandro, although we sincerely regret your disappointment with your stay in our Barceló Puerto Vallarta, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We also regret that our buffet couldnt meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests.We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Cordially

10/10 – Excellent

OSCAR

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice place
Séjour de 3 nuits en mai 2024
Guest Service a répondu le 14 mai 2024
Dear Oscar, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

8/10 – Bien

Jordan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en mai 2024
Guest Service. a répondu le 15 mai 2024
Dear Jordan, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

8/10 – Bien

Elizabeth, Doral

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like the location , the attention it was really good with the benefits of premium level , I recommend the Italian and the seafood restaurants. The Japanese it was not good . The only thing that I didn’t like it was the SPA , the hotel Deserve to have a really good SPA .
Séjour de 4 nuits en mai 2024
Guest Service a répondu le 14 mai 2024
Dear Elizabeth, thank you for reviewing your recent stay in our Barceló Puerto Vallarta. It's wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Puerto Vallarta. We appreciate your kind words regarding the location of the hotel and its proximity to the beach. Truly, our hotel is located in an unbeatable area close to the beach and that allows guests to enjoy the entire coast.We thank you for this very kind review of our hotel and we look forward to serving you again in the future. Cordially

10/10 – Excellent

Georgina G, peoria

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
THE BEST WAS THE STAFF, SUPER FRIENDLY AND HELPFULL
Guest Service a répondu le 14 mai 2024
Dear Georgina G, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Warm regards

10/10 – Excellent

Anastasia

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved absolutely everything!!!
Séjour de 7 nuits en mai 2024
Guest Service a répondu le 14 mai 2024
Dear Anastasia, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 – Excellent

Tangi

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Fantastic property. I have stayed here many times. Juventino the pool bartender is like family!!
Séjour de 1 nuit en mai 2024
Guest Service. a répondu le 13 mai 2024
Dear Tangi, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

6/10 – Acceptable

sylvia

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités
You can smell sweat from the people who used that bed, plus they are too hard to rest your head on and sleep. For the category that this hotel has, they should use anti-allergic pillows. Also I was really disappointed about the beach accommodations and the tiny and old elevator. The kitchen and the door man staff were very helpful, nice and friendly. Some of the ladies on the front desk and concierge have a little bit of attitude when they have to deal with Spanish visitors. They automatically change the way they talk when they have to deal with people from other countries. I give this resort a 3 star.
Séjour de 4 nuits en mai 2024
Guest Service a répondu le 11 mai 2024
Dear Sylvia,In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.Thorough cleaning is an absolute must for Barceló and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our reception in the event of finding any area of uncleanliness, this will give us an opportunity to bring your remarks to the attention of our housekeeping management.Thank you for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Cordially

10/10 – Excellent

Henry

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful resort
Séjour de 4 nuits en mai 2024
Guest Service a répondu le 11 mai 2024
Dear Henry, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

6/10 – Acceptable

Candace Michelle

Voyage en famille avec de jeunes enfants
Points forts : Propreté
Points faibles : Service et personnel
Beautiful all inclusive resort, with stunning greenery. Rooms were well taken care of, A/C worked amazing! Our maids were always ensuring our rooms were kept tidy, mopping every other day - we did notice our bottled water was not consistently stocked. Good nightly shows, decent buffet options, lots of English speaking workers. This resort is located on a small private cove, with not much around you - be prepared to taxi! We wish there were more night life options, potentially in the centre area. The adults only pool does not have a swim up bar, but the regular pool did which was odd. We found several cockroaches at night time around the perimeter of the resort, which gave us the ick - l did not ever see one in a washroom, or restaurant. The bartenders made very strong drinks, and several "see you tomorrow" comments were made - so strong you could not enjoy your beverage. Our friends stayed in tower 2 and noted while their 1.5yr old was napping, someone from service knocked then let themselves in to change a filter. They also commented that when their A/C turned on, they would get a septic smell throughout their room. Several other reviews stating in room theft was med-high - luckily this was not the case for us. Premium rooms have 2 bed (2 twin beds), 2 bath. Regular rooms have sufficient room for a family of 3 (1 king, 2 pull out sofa beds)! Would stay here again if decent pricing, but wouldn't go out of my way to select this resort.
Séjour de 7 nuits en mai 2024
Guest service. a répondu le 13 mai 2024
Dear Candace Michelle, firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Puerto Vallarta hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Thank you for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Cordially

10/10 – Excellent

Ali

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice place to stay for a vacation
Séjour de 3 nuits en mai 2024
Guest Service a répondu le 11 mai 2024
Dear Ali, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially