Dear Sylvain,Thank you for taking the time to rate us.We are disappointed to know you didnt have the best vacation. Typically we are known to provide our guests with an unmatched level of service however we are very sorry if that was not your experience. We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned.

Dear Caroline,Thank you for your review and for sharing your experiences.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

Dear Sophie,Thank you for allowing us to host you during your recent visit and for taking the time to share your honest review.We are thrilled to know you had a nice stay at Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Fins up!

Dear Patrick, Thank you for your review and for sharing your 5 stars experience. We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico. Fins up!

Thank you Xavier for your rating!

Dear Lien,We apologize for not meeting your expectations. We take feedback seriously and will address the issues raised regarding food quality and amenities. While we focus on providing a relaxing atmosphere, we strive for excellence in all aspects. Your comments will help us improve. We hope you'll give us another chance to exceed your expectations in the future.

Estimado Julio :Gracias por su grandiosa calificación de 4 estrellas y su obervación referente a la filtración de nuestras piscinas, le daremos seguimiento.Esperamos que Margaritaville Island Reserve Riviera Cancun sea su resort preferido para su próxima visita a la Riviera Maya y México.Fins up!

Dear Georgina,Thank you for your kind review! We're delighted you enjoyed our friendly staff, delicious food, and entertaining shows. We're thrilled you had a great time with live music and the market. Your satisfaction is our priority, and we hope to welcome you back soon for an even better experience!Fisn up!

Dear LeighAnna,Thank you for your amazing 5-star rating.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

Dear Haley,We're disheartened to hear about your experience. We apologize for the inconvenience regarding limited food and beverage access. Your feedback regarding Rita's and bar service is noted, and we'll address it internally. Rest assured, we're committed to improving and ensuring a more enjoyable stay for all guests. Thank you for sharing your concerns, and we hope to have another chance to exceed your expectations.

Dear Hannah,We appreciate your detailed feedback. While we're glad you enjoyed the property's beauty and amenities, we apologize for the shortcomings you experienced. We're actively working to improve our bar hours, food availability, and staff consistency. Your comments will be addressed internally to enhance future guest experiences. Thank you for bringing these issues to our attention, and we hope to have another chance to exceed your expectations.

Dear Chris,We appreciate your feedback. Our team strives to provide exceptional service. We continuously work on enhancing our property and dining options to better meet our guests' expectations. Thank you for choosing us, and we hope to welcome you back to experience our improvements firsthand. If you have any further suggestions, please feel free to reach out to us.Fins up!

Dear Jacob,Thank you for your amazing 5-star rating.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

Dear James,Thank you for your amazing 5-star rating.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

Dear Judy,We apologize for any inconvenience during your stay. While we prioritize tranquility, we understand everyone's preferences differ. We offer various entertainment options, and our culinary team strives to provide diverse dining experiences. Your feedback helps us improve. We hope you reconsider and give us another chance to exceed your expectations. Fins up!

Dear Jacobo,Thank you for your great 4-star rating.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

Dear Katelyn,Thank you for your amazing 5-star rating.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

Dear Nicholas,Thank you for your amazing 5-star rating.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

Dear Carlos,We're thrilled to hear about your fantastic experience! Delighted you enjoyed our tropical oasis, culinary delights, and ocean views. Your satisfaction is our priority, and we look forward to welcoming you and your friends back for another unforgettable stay!Fins up!

Querida Paola,¡Nos encanta escuchar que tu experiencia fue excelente! Estamos encantados de proporcionar un ambiente tranquilo y relajado, junto con una deliciosa comida y un servicio amable. ¡Esperamos darte la bienvenida nuevamente para que continues disfrutando de nuestras instalaciones y hospitalidad de cinco estrellas!Fins up!

Dear Erin,We're sorry to hear that your experience fell short of expectations. Our culinary offerings aim to satisfy diverse tastes, and we regret if this wasn't your experience. We'll take your feedback seriously to improve our dining options and ensure a more fulfilling stay for our guests in the future.Fins up!

Dear Patrick:Thank you for your 3-star rating.We hope that Margaritaville Island Reserve Riviera Maya - Adults Only, All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

Dear Christelle,Thank you for your amazing 5-star rating.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

Dear John,We're thrilled to hear you had a fantastic experience with us! Providing exceptional service and creating a relaxed atmosphere is what we're all about. Your comfort and safety are our top priorities. Thank you for choosing to celebrate your vacation with us. We hope to welcome you back soon for another unforgettable stay!

Dear Laura,Thank you for your 3-star rating.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

Dear David,We're delighted to have been part of your first trip to Puerto Morelos! Our attentive staff, well-maintained grounds, and variety of amenities aim to provide a memorable experience. We appreciate your feedback on food variety and room location, and we'll strive to enhance these aspects for your next visit. Cheers to more adventures ahead! Fins up!

Estimado Carlos,Gracias por su maravillosa calificación de 5 estrellas.Esperamos que Margaritaville Island Reserve Riviera Cancún sea su resort preferido para su próxima visita a la Riviera Maya y México.Fins up!

Dear Christopher,Thank you for sharing your feedback. We apologize for any inconvenience caused by noise disruptions. We're pleased to hear you enjoyed our dining options. Regarding gym access, we regret any disappointment. Please note that age restrictions align with federal policies. We hope to welcome you back soon.Thank you for your visit.Fins up!

Dear Meaghan,Thank you for the stellar 5-star review! We're delighted you enjoyed Manuel's exceptional service at the Compass Bar. Looking forward to welcoming you back for another amazing stay!Fins up!

Dear Jordan,We're thrilled to receive your glowing 5-star review! From our delectable cuisine to our exceptional staff, we aim to provide a top-notch experience. Thank you for appreciating our laid-back vibe and exotic ambiance. We can't wait to welcome you back for more fun-filled adventures!Fins up!

Dear Melina,We value all feedback to enhance guest experiences. Your 1-star rating prompts us to investigate and address any shortcomings. Next time, please share specific details of your stay with us, so we can improve and ensure future visits meet expectations. Thank you

Dear Jonathan,Thank you for the time taken to provide us your review of your recent stay, It is very disappointing to hear that your experiences did not live up to expectations. We can assure you that your experiences are not reflective of dining experiences and unique Gourmet Inclusive experience we offer to our guests.Your comments and feedback will be used constructively; ensuring we make every stay as close to perfection.Fins up!

Dear Stacie,We value all feedback to enhance guest experiences. Your 1-star rating prompts us to investigate and address any shortcomings. Next time, please share specific details of your stay with us, so we can improve and ensure future visits meet expectations. Thank you

Dear Tony,Thank you for your review. We appreciate your feedback and will work on enhancing our activities to better cater to our guests' interests and preferences. We hope to welcome you back for an improved experience.Fins up!

Dear Kelci,We're sorry to hear about your experience. We'll address the issues regarding food quality, staff behavior, and pool cleanliness immediately. Your feedback helps us improve.Fins up!

Dear Joselito,We apologize for the inconvenience. Pest control measures are always reinforced. We'll review our dining options and ensure staff training for better service. Your feedback is invaluable as we strive for excellence.

Dear William:Thank you for your excellent 5-star rating,We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

Dear Reuben:Thank you for your great 4-star rating,We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

Dear Micah,Thank you for your loyalty and kind words! We're delighted to hear that you've enjoyed your visits with us. Our team works hard to ensure every guest has a memorable experience. We look forward to welcoming you back for your fifth visit soon!Fins up!

Dear Saurabh:Thank you for your excellent 5-star rating,We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

Dear Julie:Thank you for your great 4-star rating,We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

Dear Jose,Thank you for your 5-star rating.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

Dear Emmanuel,Thank you for your 5-star rating.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

Dear Belkys,We're thrilled you loved your stay! Apologies for the inconvenience with the renovation noise. Your feedback is noted. We're delighted everything else was amazing. We can't wait to welcome you back for another fantastic experience!

Dear Jacob,We're delighted to hear that our staff made your stay memorable! Your feedback is valuable, and we'll consider your suggestion for dinner reservations. We're glad you enjoyed the intimate atmosphere, great service, and delicious food.Looking forward to welcoming you back soon for another fantastic experience!