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Senhora da Rosa Tradition & Nature Hotel – Avis

4 out of 5
Senhora da Rosa Tradition & Nature Hotel
R. da Sra. da Rosa 3, Ponta Delgada, Açores

Avis

9,6

Exceptionnel

Note de 10 – Excellent, d’après 69 avis sur 87." "
Note de 8 – Bien, d’après 15 avis sur 87." "
Note de 6 – Acceptable, d’après 3 avis sur 87." "
Note de 4 – Médiocre, d’après 0 avis sur 87." "
Note de 2 – Terrible, d’après 0 avis sur 87." "

9,8/10

Propreté

9,6/10

Service et personnel

9,4/10

Commodités

9,6/10

État et installations de l’hébergement

9,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Annick

Séjour de 5 nuits en juin 2023

10/10 – Excellent

thibaut

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de rêve
Le personnel est souriant et attentionné. L endroit est magnifique et les restaurants sont excellents. Nous reviendrons sans aucun doute.
Séjour de 1 nuit en avril 2023
Joana a répondu le 23 avr. 2023
Muito obrigada pela sua partilha!!

8/10 – Bien

JEAN-BAPTISTE

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Superbe boutique hôtel avec magnifique décoration intérieure et jardin
Séjour de 1 nuit en avril 2023
Joana a répondu le 18 avr. 2023
Thank you!!!

10/10 – Excellent

Emmanuelle

Séjour de 1 nuit en août 2022
Joana a répondu le 4 sept. 2022
Thank you!!

10/10 – Excellent

Alain

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en mai 2022

10/10 – Excellent

DAVID

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Y aller les yeux fermés
Tres bon séjour , agréable confortable et accueil agréable
Séjour de 7 nuits en novembre 2021
Joana a répondu le 12 janv. 2022
Thank you for your feedback!

10/10 – Excellent

Vanessa

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Une halte luxueuse et cosy un peu excentree de Ponta Delgada. Le lieu est sublime, chaque chambre a une terrasse privée. Les produits de bain sont bios et vegan. La deco fait se sentir dans une maison chic mais naturelle. Tout est parfaitement pensé et le personnel est adorable.
Séjour de 2 nuits en octobre 2021
Joana Damião a répondu le 18 oct. 2021
Merci beaucoup!!! Thank you so much for your comments!

10/10 – Excellent

Etienne

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en juillet 2021
Joana Damião Melo a répondu le 4 août 2021
Thank you for staying with us!

6/10 – Acceptable

Silvia

Voyage de couple
Points forts : Propreté
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Quando ho prenotato, pubblicizzavano un checkout a mezzanotte. Pensavo fosse una particolarità per rendere più attraente il soggiorno in una struttura particolare, includere tutta la giornata di checkout nella prenotazione. Non è così, ci hanno chiesti di lasciare la stanza a mezzogiorno dicendo che era un errore, non si sono scusati nè hanno proposto un qualche rimedio. Abbiamo dovuto cambiare i nostri programmi, e sicuramente non avrei prenotato una notte se fossero state chiare da subito le condizioni di prenotazione.
Séjour de 1 nuit en février 2024
Melo a répondu le 12 avr. 2024
We regret to know that there was a problem with the check-out time. We apologize for that

10/10 – Excellent

Lara

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

stacey

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was amazing, always friendly and helpful! Beds were extremely comfortable, loved the little touches like homemade soaps. Also, the breakfast buffet was amazing!!
Séjour de 7 nuits en mars 2024
Melo a répondu le 12 avr. 2024
Thank you so much for your comments!!

10/10 – Excellent

Cynthia

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved our 2-night stay! The rooms and property were beautiful! We felt very spoiled by the home made toiletries, the spa facilities and the kind staff. We had the family room - there was tons of space to spread out and enjoy time together.
Séjour de 2 nuits en mars 2024
Melo a répondu le 11 mars 2024
Thank you so much for sharing your experience with us! We hope to welcome you again in the near future!

8/10 – Bien

Emily

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
This hotel is very lovely. The rooms are spacious, the amenities are gorgeous and the overall property is beautiful. However, we found that the hotel and spa didn't live up to it's potential. The food is okay - but would recommend going elsewhere for your meals. The staff at the bar and restaurants was MIA a lot of the time, and made it hard to actually get food and drink when you wanted it. The spa was beautiful - steam room, sauna, cold shower. However the sauna does not stay on during the day and you have to wait 30 minutes for it to heat up before use. There is a beautiful hot tub in the pineapple greenhouse, but no lights on in the greenhouse so you can't use it after dark.
Melo a répondu le 11 mars 2024
Thank you for staying with us! We regret to hear that you didn't enjoyed our restaurants. Our team is always available to turn on the sauna whenever a guest requests this service, as it is our option not to have it on all day long. We recommend the usage of our hot tub in the pineapple greenhouse from 8am till 8pm as informed during check-in, and for safety reasons. Thank you for sharing your feedback with us!

6/10 – Acceptable

Ekaterina

Voyage en famille avec de jeunes enfants
The hotel was okay, but it’s definitely not a 4 star hotel. I think we had really high expectations as it was part of the Michelin guide and it did not live up to the hype or reviews. Our JR suite had a septic smell and when we asked the front desk about it they said it does this when the wind flows one direction and we can provide candles to mask the smell. Which was definitely not ideal, as it lasted the three days that we were there.
Séjour de 3 nuits en février 2024
Melo a répondu le 2 mars 2024
We regret to hear that you had this incident during your stay and that this information didn't reached the management team so we will make sure we will improve our internal communication and solve this smell issue at our JR suite. We hope that apart from this you enjoyed your stay with us!

8/10 – Bien

Raymond

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
We had a nice stay. Beds were comfortable and the room was relatively clean.
Séjour de 2 nuits en février 2024
Melo a répondu le 28 févr. 2024
We regret to hear that the cleanliness of your room was not perfect.Please feel free to share with us all your feedback. Regards

10/10 – Excellent

Jill

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a wonderful stay and highly recommend .
Séjour de 1 nuit en février 2024

10/10 – Excellent

Ines

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
......bbbb
Séjour de 7 nuits en février 2024
Melo a répondu le 19 févr. 2024
Thank you!!

10/10 – Excellent

Manning

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel, friendly staff
Séjour de 9 nuits en février 2024
Melo a répondu le 19 févr. 2024
Thank you!!

10/10 – Excellent

Jasper

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a wonderful stay at this property. The front desk stafff is very friendly and helpful. The breakfast was very good, we enjoyed that there were many local products for breakfast. The mini bar also included local items, including passion fruit soda which was very good and not expensive. The room was very clean. The best part was most certainly using the hot spring tub in the pineapple greenhouse, which we enjoyed as often as we could especially on the cooler rainy evenings. The hotel is located in a quiet area, it is best to have car if you choose to stay here, though we did walk into downtown one night. It was about a 30 minute walk, and the sidewalks are very narrow in some places, though it didn't feel unsafe once we got used to it, as this is the case for most of Ponta Delgada. No complaints!
Séjour de 4 nuits en janvier 2024
Melo a répondu le 12 févr. 2024
Thank you so much for sharing your experience with us!

10/10 – Excellent

Kiera

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely property with wonderful staff.
Séjour de 3 nuits en février 2024
Melo a répondu le 12 févr. 2024
Thank you!!

10/10 – Excellent

ALEXANDRE, PAGET

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It’s amazing property, t
Séjour de 1 nuit en janvier 2024
Melo a répondu le 12 févr. 2024
Thank you so much!

10/10 – Excellent

Eric Kolawole Ayol

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was our first visit and will definitely come back. The level of service and attention to details was second to none. Welcoming and approachable staff that's willing to go the extra mile to make your stay as enjoyable as it can be.
Séjour de 6 nuits en janvier 2024
Melo a répondu le 9 janv. 2024
Thank you so much for sharing your experience with us!

8/10 – Bien

Werner

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en novembre 2023

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2023
Melo a répondu le 23 nov. 2023
Thank you!

8/10 – Bien

Rolf

Séjour de 6 nuits en octobre 2023

10/10 – Excellent

Alan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff and front desk service were fantastic. The rooms were outstanding. We enjoyed the views and the quiet nature surrounding the hotel.
Séjour de 9 nuits en octobre 2023
Melo a répondu le 2 nov. 2023
Thank you for your feedback!

10/10 – Excellent

Paul

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Helpful staff Proximity to attractions
Séjour de 3 nuits en octobre 2023
Melo a répondu le 23 oct. 2023
Thank you!

10/10 – Excellent

Tanya

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Kudos to all staff members (front desk, restaurant, housekeeping) of the hotel for being warm, welcoming, and helpful and for always having a smile on their faces! My husband and I celebrated our 1st anniversary at this hotel and on our arrival, we were served champagne and some sweet treats for the occasion❤️ The check-in process was detailed and we loved that as it made our stay more fun. If you need help booking adventure tours, taxis, or rental cars, the front desk staff are happy to help. The walk to downtown Ponta Delgada Portas do Mar or Sao Roque Beach is approximately 50 minutes and the taxi ride is about 8-10 euros. The hotel has a spa with massage services (by appointment only), a sauna and a Turkish bath which we loved! The hot tub/plunge pool area in the pineapple plantation was a unique experience. They have no fitness centre but have a treadmill, elliptical cycle, and pilates class by appointment only. The Magma restaurant has great food options - a tip to make reservations for any restaurant in the Azores. Our room was spacious and clean. The wifi was a little dodgy in certain areas of our room, but it helped us stay off our phones 😜 Overall, a very great experience. We are relaxed and rejuvenated! Thank you to the hotel staff for making our stay memorable!
Séjour de 13 nuits en octobre 2023
Melo a répondu le 23 oct. 2023
Thank you so much for sharing your experience with us! I was a pleasure to welcome you and we hope to see you again in the near future!

8/10 – Bien

Yuriy, West Roxbury

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel is very lovely. Nice grounds and garden. Breakfast was nice, simple, but includes most of your needs. Staff is extremely helpful. I will give 5 for our stay, but last night of our stay somebody broke in out room at 7 am, and no one could find who was this person. Room doors don’t have any locking mechanism.
Séjour de 7 nuits en octobre 2023
Melo a répondu le 23 oct. 2023
Thank you for sharing your feedback with us! We are extremely sorry about what happened on your last night and we will investigate because doors are all locked and can be locked from the inside. We apologize for that. Regards

10/10 – Excellent

Sabine

Séjour de 3 nuits en octobre 2023
Melo a répondu le 3 nov. 2023
Obrigada!

8/10 – Bien

Michel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 6 nuits en septembre 2023
Melo a répondu le 27 sept. 2023
Thank you!

10/10 – Excellent

Sophie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en septembre 2023
Melo a répondu le 28 sept. 2023
Thank you!

10/10 – Excellent

Lisa

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2023
Melo a répondu le 25 sept. 2023
Obrigada!

10/10 – Excellent

Simona

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful stay!
Séjour de 3 nuits en septembre 2023
Melo a répondu le 21 sept. 2023
Thank you so much!

10/10 – Excellent

Emily

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Sadly we were only at this hotel for one evening and a morning. Had we known what a wonderful place this was, we would have stayed longer! Wonderful restaurants, gardens, spas…and the service is impeccable.
Séjour de 1 nuit en septembre 2023
Melo a répondu le 14 sept. 2023
Thank you thank you thank you!!

10/10 – Excellent

JONATHAN, LAS VEGAS

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Front Desk staff was amazing. Filipa went above and beyond with everything she assisted us with. She is truely a 5 star employee.
Séjour de 1 nuit en septembre 2023
Melo a répondu le 14 sept. 2023
Thank you so so much!!! We will pass your feedback to our team and especially to Filipa!

10/10 – Excellent

Mary

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Perfect oasis
This was our first hotel on the island, and our favorite! The hotel is just the perfect oasis, a small boutique hotel with infinity pool, hot tub inside a pineapple greenhouse, two restaurants, and a rooftop bar. Very accommodating for children, will definitely stay again when we come back!
Séjour de 1 nuit en août 2023
Melo a répondu le 14 sept. 2023
Thank you for sharing your experience with us! we are extremely happy to know that you enjoyed your stay with us! thank you!

10/10 – Excellent

Mike

Séjour de 2 nuits en août 2023
Melo a répondu le 20 sept. 2023
Obrigada!

10/10 – Excellent

Jasmina

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Sehr schöne Oase mitten im Städtchen. Zimmer sind sehr schön, alle waren sehr freundlich und hilfsbereit. Sehr kinderfreundlich. Das Essen ist hervorragend.
Séjour de 7 nuits en août 2023
Melo a répondu le 28 août 2023
Thank you so much for sharing your experience with us!

10/10 – Excellent

Aapo

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Everything went great! Really nice looking hotel with friendly staff, nice pool area and great restaurants plus bar! Serene atmosphere.
Séjour de 6 nuits en août 2023
Joana Melo a répondu le 22 août 2023
Thank you so much for sharing your experience with us!

6/10 – Acceptable

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel et confort de la chambre.
Nice enough but some disappointments
Looks better than it is. Service very friendly, but not always on the ball. Reasonably comfortable. But it is expensive for what it is, and I ran into multiple snags, not huge ones but made the stay a little stressful. Incomprehensible air conditioning system didn’t work in the room I first got. They suggested I just sleep without air. There’s a door to courtyard but it’s ground floor so I couldn’t keep it open. I had to suggest I switch rooms. The next night I wanted to go to the rooftop bar but couldn’t have a snack there because you need a reservation. Just not very smooth. And while a couple of the lights in the room are nice warm color the rest are cold blueish white which is surprising for a place with this aesthetic. The location is not convenient; far from town on a residential street. Finally, the basic room I got is a lot less nice than the room upstairs I switched to because of the air issue. I wouldn’t book the basic room category if you can avoid it!
Séjour de 2 nuits en août 2023
Melo a répondu le 22 août 2023
We regret to know that you didn't had a wonderful experience with us. Regarding the air conditioning in fact we had a technical problem and fortunately we got a last minute cancellation and were able to offer you to move to another room. The room that you have booked is our Standard single room, we only have one of this category, and due to the AC problems on the first night we upgraded you to a Deluxe room (3 levels higher). Regarding location, all the information is available and published in all sites were we are being promoted. Thank you for sharing your feedback with us. Regards

10/10 – Excellent

ArgeNYC, Ho Ho Kus

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
nice area, view, quiet, friendly
Séjour de 1 nuit en août 2023
Joana Melo a répondu le 17 août 2023
Thank you!

10/10 – Excellent

Andra

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The loft room was amazing, surrounded with jungle overlooked by a large wood deck. The sounds of birdsong were a delight. The room had a simple but elegant decor. The items in the mini-bar was over priced. The Asian Fusion Restaurant was awesome, as was the breakfast buffet each morning. The spa is self serve unless you order services and lacks the feel of a spa. There is a jacuzzi pool in a greenhouse filled with pineapples. That was a first for us!! I would stay there again as a place to stay when arriving or departing from PDL airport.
Séjour de 3 nuits en juillet 2023
Joana Melo a répondu le 16 août 2023
Thank you so much for sharing your experience with us!

10/10 – Excellent

Sara

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I stayed here with my boyfriend for one night and it was our favorite stay in Sao Miguel! The staff were kind and accommodating & even helped us celebrate our 3rd year anniversary. I would highly recommend this place! Extremely clean and the pool and pineapple greenhouse were amazing!
Thank you a répondu le 7 août 2023
Thank you!

10/10 – Excellent

Kerry

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Most personalized service with very friendly staff, great breakfast, and unique amenities. Would recommend to anyone except maybe my worst enemy
Séjour de 3 nuits en juillet 2023
Joana Melo a répondu le 16 août 2023
Thank you thank you!! We are happy to know that you have enjoyed your stay with us!

10/10 – Excellent

Brittany

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
AMAZING!! I fell in love from the photos and the experience only solidified that. The grounds are gorgeous, the staff is incredibly kind and accommodating, and the dinner food was some of the best we had in the Azores. We stayed in the junior suite and it was divine! The spa area is incredibly relaxing and the pool/hot tub are so much fun! There are some growing pains in food and beverage that could be worked on. Things take a long time and there were some issues with quality at lunch. The surrounding area is hectic with dogs barking and fireworks often but the hotel still feels like an oasis within the hectic cityscape. Overall it’s a truly spectacular property. We would absolutely stay again!
Séjour de 3 nuits en juin 2023
Joana Melo a répondu le 17 août 2023
Thank you for sharing your feedback with us!

8/10 – Bien

Yannick

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property. The garden lodge room is gorgeous and design makes it completely immersed in nature. The facilities are lovely. The plunge pool in the pineapple greenhouse is quite special! We appreciated the flexibility with our very late arrival due to delayed flight. Only negative rating is the Expedia VIP amenity. It is described as « €25 resort credit per room, per stay » which in my experience can then be used for anything including food and beverages. In this case, despite the confirmation confirming a general 25EUR credit, the hotel said it can only be used for the spa or the tennis court. I would advise to change the description in Expedia to avoid other customer being mislead.
Séjour de 1 nuit en juin 2023

10/10 – Excellent

Suzanne

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We thoroughly enjoyed our stay. Both Magma and the Asian fusion restaurant were excellent. We really enjoyed the view from the rooftop bar, but the best part for us was the hot tub in the pineapple greenhouse. Just one minor nit. Our bathtub was slippery causing us to be extra careful taking a shower. Also, perhaps an added benefit to consider would be laundry facilities. All-in-all a beautiful and relaxing place to stay.
Séjour de 6 nuits en juin 2023

10/10 – Excellent

Nuno Alexandre De Lemos

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This charming theme hotel impressed me from the moment I stepped foot inside, with its sustainable project, unique decoration, attentive staff, and delightful amenities. One of the standout features of Senhora da Rosa Hotel is its commitment to sustainability. It is always heartening to support establishments that prioritize eco-friendly practices. The hotel's decoration was a true highlight for me. The attention to detail and the theme throughout the property added a distinct charm and character. Every corner seemed to have a story to tell, and I found myself discovering new delightful elements with each passing day. The combination of modern aesthetics with a touch of local culture perfectly reflected the spirit of the Azores. My room at Senhora da Rosa Hotel was spacious and comfortable, providing a relaxing sanctuary after a day of exploring. The thoughtful design elements and tasteful furnishings created a welcoming atmosphere, ensuring a restful night's sleep. I particularly appreciated the attention to detail in maintaining the theme throughout the room, which added an extra layer of charm and authenticity. The staff at the hotel was attentive, friendly, and knowledgeable. From the moment I arrived, they went above and beyond to ensure that my needs were met and that I felt at home. The breakfast at Senhora da Rosa Hotel was a delightful experience in itself. The multiple options and the freshness of the offerings were truly impressive. From local delicacies to in
Séjour de 2 nuits en juin 2023
Joana a répondu le 13 juin 2023
Thank you so much for sharing your experience with us! We hope to welcome you again in the near future! Warm regards

10/10 – Excellent

JOHN

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff very accommodating location quiet and bucolic yet very close to city center and most major attractions included parking and great breakfast were a major benefit. Highly recommend.
Séjour de 6 nuits en mai 2023
Joana a répondu le 6 juin 2023
Thank you so much for sharing your feedback and recommendation!!