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Hilton Garden Inn Pittsburgh Downtown – Avis

3 out of 5
Hilton Garden Inn Pittsburgh Downtown
250 Forbes Avenue, Pittsburgh, PA

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 646 avis sur 1007." "
Note de 8 – Bien, d’après 234 avis sur 1007." "
Note de 6 – Acceptable, d’après 76 avis sur 1007." "
Note de 4 – Médiocre, d’après 24 avis sur 1007." "
Note de 2 – Terrible, d’après 27 avis sur 1007." "

9,4/10

Propreté

9,0/10

Service et personnel

8,6/10

Commodités

9,2/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Alexandre

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Kim a répondu le 10 avr. 2024
We're happy you enjoyed your stay with us and we hope to have you stay with us again soon.

10/10 – Excellent

ghislain

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
…
Séjour de 1 nuit en février 2024
Jason - General Manager a répondu le 26 févr. 2024
Thank you for staying with us.

10/10 – Excellent

Nathalie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
great location to visit all venues in Pittsburgh. right next to market square, within walking distance of all sports activities . big rooms with very confortable beds, and very clean bathroom.
Séjour de 3 nuits en mai 2022
Piatt Hotel Group a répondu le 13 juin 2022
Thank you so much for your review and your kind words, Nathalie. It is so great to hear that you enjoyed everything about your stay with us and we certainly hope to see you the next time you are staying in Pittsburgh!

10/10 – Excellent

ERIC

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The place to be in Pittsburg.
Arrivée un jour ou il y a un concert devant l'hôtel avec la rue fermée pour l'occasion ! Après avoir garer la voiture dans un parking public à 200 mètres (parking peu onéreux), nous finissons par trouver l'hôtel et en même temps on accède gratuitement au concert: très sympa ! L'hôtel est au centre du centre, la chambre est assez spacieuse avec une decoration moderne et propre. Bref, dans cette categorie, il ne doit pas y avoir mieux à Pittsburg ! Le petit-déjeuner est forcément a la carte: nous nous préférons les buffets.
Séjour de 1 nuit en août 2019

10/10 – Excellent

Julie, Montréal

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
L'hotel est idéalement situé. C'est tres propre et assez recent.
Séjour de 1 nuit en juillet 2019

8/10 – Bien

Elesia

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was close to where I needed to go is safe because no one can come up to the elevator unless they have a key however, you can hear people in the corridor and when they open and close the door it’s also clean and comfortable
Séjour de 2 nuits en mai 2024
Jason - General Manager a répondu le 26 mai 2024
Thank you for staying with us recently and thank you for the review. We hope to see you again soon.

10/10 – Excellent

Jeffrey

Points forts : Propreté
Séjour de 1 nuit en mai 2024
Jason - General Manager a répondu le 26 mai 2024
Thank you for staying with us recently and thank you for the review. We hope to see you again soon.

10/10 – Excellent

Jeffrey

Points forts : Commodités
Clean place, easy parking
Séjour de 1 nuit en mai 2024
Jason - General Manager a répondu le 25 mai 2024
Thank you for staying with us and thank you for your review. We hope to see you again soon.

10/10 – Excellent

Ellen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
2nd stay in 4 months. Both stays were excellent. We will be back.
Séjour de 1 nuit en mai 2024
Kim a répondu le 23 mai 2024
Thank you for your feedback. We're happy that you enjoyed your stay. We look forward to having you stay with us again soon.

8/10 – Bien

Michael

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel was secure and is in a great location to be able to walk to all main attractions of downtown.
Séjour de 1 nuit en mai 2024
Jason - General Manager a répondu le 20 mai 2024
Thank you for staying with us recently and thank you for taking the time to fill out a review. We hope to see you again soon.

10/10 – Excellent

Jessica

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice
Séjour de 1 nuit en mai 2024
Jason - General Manager a répondu le 20 mai 2024
Thank you for staying with us recently and thank you for your review. We hope to see you again soon.

10/10 – Excellent

William

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Jason - General Manager a répondu le 19 mai 2024
Thank you for staying with us and thank you for your review. We appreciate your business and hope to see you again.

10/10 – Excellent

James

Séjour de 1 nuit en mars 2024
Jason - General Manager a répondu le 14 mai 2024
Thank you for staying with us recently and thank you for your review. We hope to see you again soon.

10/10 – Excellent

Lindsay

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Hilton Garden Inn PGH/Downtown Team a répondu le 13 mai 2024
Hi Lindsay! Thank you for taking the time to share your positive experience. We look forward to hosting you again.

6/10 – Acceptable

Carol

Points forts : Propreté, service et personnel
I didn’t like the fact that room service dinner was delivered in styrofoam containers with plastic utensils. I came to a hotel to get dinner on real plates with real utensils. The main course was cold. I asked for ice and the staff brought a glass of water in a paper cup. Once reheated the food was good eating from takeout container with plastic utensils changes the taste and experience. Also the rooms are too plain. And no hard copy ensue. Not everyone wants to look at things on a phone.
Séjour de 1 nuit en mai 2024
Kim a répondu le 12 mai 2024
Thank you for your feedback.

10/10 – Excellent

Alex

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Jason - General Manager a répondu le 13 mai 2024
Thank you for staying with us recently and thank you for the review. We hope to see you again soon.

10/10 – Excellent

Haiqi

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Kim a répondu le 12 mai 2024
Thank you for your feedback. We hope to see you again soon.

10/10 – Excellent

Jaclyn

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice hotel
Séjour de 1 nuit en mars 2024
Kim a répondu le 8 mai 2024
Thank you for your feedback and we are happy you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 – Excellent

Loyd

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Jason - General Manager a répondu le 9 mai 2024
Thank you for staying with us recently and thank you for taking the time to leave us a review. We hope to see you again soon.

10/10 – Excellent

Lea Joan

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Will be booking there again for sure
Séjour de 1 nuit en mai 2024
Hilton Garden Inn PGH/Downtown Team a répondu le 6 mai 2024
Hey Lea Joan!Your feedback made our day! We're happy to have exceeded your expectations. Looking forward to welcoming you back.

10/10 – Excellent

Michael

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good clean
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Matthew

Séjour de 1 nuit en mai 2024
Kim a répondu le 6 mai 2024
Thank you for your feedback. We hope to see you again soon.

10/10 – Excellent

Shawna

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great customer service. Wonderful clean rooms
Séjour de 3 nuits en avril 2024
Jason - General Manager a répondu le 30 avr. 2024
Thank you for staying with us recently. And thank you for your review. We hope to see you again soon.

8/10 – Bien

Marc, pelham

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff was very nice. My only complaint is the complimentary coffee service in the lobby left tea drinkers like myself with no option.
Séjour de 1 nuit en avril 2024
Hilton Garden Inn PGH/Downtown Team a répondu le 29 avr. 2024
Hey Marc! We appreciate your kind words about our staff! Thank you for bringing the coffee service oversight to our attention. We'll certainly take it into consideration and work on providing more options, including tea, for our valued guests in the future. We hope to have the pleasure of welcoming you back for an even better experience.

6/10 – Acceptable

Deb

Points forts : Propreté
Points faibles : Service et personnel
Staff on the front desk were surly, unhelpful and answered the most ordinary questions with disdain. There was not even an EFFORT to be cordial. I asked for help getting an Uber. They didn't know, which is FINE, but never offered to get me someone for assistance. I was in a strange city where I knew NO ONE ...a little sensitivity would have gone a long way. I suggest that the staff on duty from April 24-26 get some training. Facility was fine. Really liked that the parking garage was literally attached to the hotel. Also, I was told, on the phone 2 weeks prior to my stay, that I would be safe to walk home at midnight after the show at the Benedum Center.That is MOST CERTAINLY not the case. Please tell your desk people not to say that.
Séjour de 2 nuits en avril 2024
Kim a répondu le 27 avr. 2024
Thank you for your feedback. We will certainly address your concerns.

10/10 – Excellent

Yasuyuki

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Hilton Garden Inn PGH/Downtown Team a répondu le 29 avr. 2024
Thank you! Looking forward to welcoming you back soon.

2/10 – Terrible

Alan

I was charged an extra $170 to my account without notice.
Séjour de 1 nuit en avril 2024
Jason - General Manager a répondu le 27 avr. 2024
Thank you for staying with us. We apologize for the inconvenience.

2/10 – Terrible

World of the Wacky

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, service et personnel et commodités.
No room service. Room was not cleaned during my stay. Called for towels and did not receive until the next day. Housekeeping banged on the door at 11am for checkout meanwhile they did not clean the room the day before
Séjour de 2 nuits en avril 2024
Kim a répondu le 27 avr. 2024
Thank you for your feedback and we will look into your concerns.

10/10 – Excellent

David

Séjour de 2 nuits en avril 2024
Jim a répondu le 15 mai 2024
Thank you for your review and patronage. We hope to see you again soon.

10/10 – Excellent

Robert, PERKASIE

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Easy Parking
Séjour de 2 nuits en avril 2024
Jason - General Manager a répondu le 23 avr. 2024
Thank you for staying with us and thank you for your review. We hope to see you again soon.

6/10 – Acceptable

Todd

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The property was in a great location and was clean. I went there with my son for his 16th birthday to watch some baseball. Everything was great untill about 1230 am there was a huge fight going on somewhere and it lasted about a hour. Tried calling the front desk but not sure if my room phone was working. Woke us both up and just heard swearing and yelling. Kinda ruined everything that was good about the hotel because nobody did anything about it.
Kim a répondu le 23 avr. 2024
Thank you for your feedback. We will certainly address this with the team and hope you will stay with us again.

10/10 – Excellent

Alyson

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice place for us to stay for tournament
Séjour de 2 nuits en avril 2024
Jason - General Manager a répondu le 22 avr. 2024
Thank you for staying with us and thank you for your review. We hope to see you again soon.

10/10 – Excellent

Sherri

Séjour de 1 nuit en avril 2024
Kim a répondu le 12 mai 2024
Thank you for your feedback.. We hope to see you again soon.

8/10 – Bien

Jennifer

Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
Food and room were great. Drinks were good. Front desk staff IS NOT KNOWLEDGEABLE about the area at all - or, they are lazy.
Séjour de 2 nuits en avril 2024
Jason - General Manager a répondu le 22 avr. 2024
Thank you for staying with us and thank you for your review. I apologize about the front desk staff. Many of them are very new to the area and are still learning.

8/10 – Bien

Christine

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024
Jason - General Manager a répondu le 22 avr. 2024
Thank you for staying with us and thank you for your review. We hope to see you again soon.

10/10 – Excellent

Donte

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close location to everything.
Séjour de 1 nuit en avril 2024
Kim a répondu le 21 avr. 2024
Thank you for your feedback. We are happy that you enjoyed your stay with us and we hope to see you again soon.

10/10 – Excellent

Andre

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
All was very good
Séjour de 2 nuits en avril 2024
Kim a répondu le 15 avr. 2024
We are glad you enjoyed your stay and hope to see you again soon.

8/10 – Bien

Lara

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
Nice and quiet for being fully occupied.
Séjour de 2 nuits en avril 2024
Jason - General Manager a répondu le 14 avr. 2024
Thank you for staying with us and thank you for the review. We hope to see you again soon.

10/10 – Excellent

Jennifer

Séjour de 2 nuits en avril 2024
Kim a répondu le 6 mai 2024
Thank you for your feedback. We hope to see you again soon.

8/10 – Bien

Ireti

Hotel was neat and have a pleasant atmosphere.
Séjour de 1 nuit en avril 2024
Jason - General Manager a répondu le 12 avr. 2024
Thank you for staying with us and thank you for taking the time to fill out a review. We hope to see you again soon.

8/10 – Bien

Mariana

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The only issue we had was the lady who checked us in wasn’t very friendly! She was cold and stern with one word answers. Not what someone in a hospitality position should be. Other than that the hotel was great!
Séjour de 1 nuit en avril 2024
Kim a répondu le 8 avr. 2024
Thank you for your feedback. We're very happy you liked our hotel and we will definitely use your feedback as a training opportunity. We hope to have you stay with us again soon.

6/10 – Acceptable

Annie

Voyage en famille
Points forts : Commodités
Points faibles : Service et personnel, état et installations de l’hébergement
The representative spoke to quickly when checking in, didn’t offer complimentary water, asked another representative later she gave it but was aggressive saying where to stand to ask for it and hand it to us.There’s no business center as all computers are not working. When asked was there an alternative, was told they have been not working in a long time and to use our own laptop, which we didn’t have. Not an inviting presence at the counter at all 3 different times interacting with Hilton staff at various times during the stay.
Séjour de 2 nuits en avril 2024
Kim a répondu le 8 avr. 2024
Thank you for your feedback. We will certainly look into your concerns. We hope to have you stay with us again.

10/10 – Excellent

Basil

Séjour de 1 nuit en avril 2024
Jason - General Manager a répondu le 27 avr. 2024
Thank you for staying with us and thank you for taking the time to leave a review.

8/10 – Bien

Doug

Séjour de 1 nuit en avril 2024
Jason - General Manager a répondu le 27 avr. 2024
Thank you for staying with us and thank you for taking time to review the hotel.

10/10 – Excellent

Mary Beth

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent hotel in downtown.
Séjour de 1 nuit en avril 2024
Jim - Director of Operations a répondu le 6 avr. 2024
Thank you for your patronage, we hope to see you again soon!

6/10 – Acceptable

Joseph

Voyage d’affaires
Long line to check in room sub par
Séjour de 1 nuit en avril 2024
Kim a répondu le 3 avr. 2024
Thank you for your feedback. We hope you will stay with us again soon.

10/10 – Excellent

Jodi

Séjour de 1 nuit en mars 2024
Kim a répondu le 23 avr. 2024
Thank you for your feedback. We are happy you enjoyed your stay with us and hope to see you again soon.

10/10 – Excellent

Christina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Kim a répondu le 3 avr. 2024
We're happy you enjoyed your stay with us and we hope to have you back again soon.

10/10 – Excellent

Lisa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was perfect!
Séjour de 1 nuit en mars 2024
Kim a répondu le 31 mars 2024
Thank you for your feedback. We hope to see you again soon.

8/10 – Bien

Eric

Séjour de 1 nuit en mars 2024
Kim a répondu le 19 avr. 2024
Thank you for your feedback. We look forward to seeing you again soon.