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Fairmont Pittsburgh – Avis

4.5 out of 5
Fairmont Pittsburgh
510 Market Street, Pittsburgh, PA

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 636 avis sur 1001." "
Note de 8 – Bien, d’après 174 avis sur 1001." "
Note de 6 – Acceptable, d’après 105 avis sur 1001." "
Note de 4 – Médiocre, d’après 57 avis sur 1001." "
Note de 2 – Terrible, d’après 29 avis sur 1001." "

9,0/10

Propreté

9,0/10

Service et personnel

8,2/10

Commodités

9,0/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

6/10 – Acceptable

Luke

Points forts : Service et personnel, commodités
L'hebergement a besoin un peu d'amour
Séjour de 2 nuits en avril 2023
Public Relations Manager a répondu le 24 avr. 2023
Thank you for your feedback. It has been passed along to management! We hope to welcome you again soon.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Belle expérience
Bel hôtel moderne avec superbe vue, lit tres confortable très bon restaurant sur place et il y aussi un starbuck dans l'hôtel.
Séjour de 2 nuits en février 2023
Public Relations Manager a répondu le 2 mars 2023
Thank you for your feedback! We hope to welcome you again soon!

4/10 – Médiocre

Robin

Voyage de couple
Points forts : Propreté
Points faibles : Commodités
Decevant en dessous des attentes pour un fairmount
Séjour de 2 nuits en août 2022
Public Relations Manager a répondu le 23 août 2022
Thank you for your feedback, we apologize for your experience. Please reach out to our Director of Operations, Leslie Silva, at leslie.silva@fairmont.com to discuss your stay in further detail.

10/10 – Excellent

Sharon

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very walkable.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Cynthia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
First Class
Séjour de 1 nuit en mai 2024
Fairmont Pittsburgh a répondu le 7 mai 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 – Excellent

Rodney

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location, staff, and dining options
Séjour de 1 nuit en avril 2024
Fairmont Pittsburgh a répondu le 29 avr. 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 – Excellent

Artur

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Park in front of hotell was filled with teenagers screaming
Séjour de 2 nuits en avril 2024
Fairmont Pittsburgh a répondu le 29 avr. 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 – Excellent

Jennifer

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Fairmont Pittsburgh a répondu le 23 avr. 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay. Best wishes.

10/10 – Excellent

Christine

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was a lovely hotel! Very clean and in a great location in the city to walk to the Warhol Museum and many shops and restaurants! The staff was very friendly and recommended a great restaurant to get dinner.
Séjour de 1 nuit en avril 2024
Fairmont Pittsburgh a répondu le 22 avr. 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 – Excellent

Bobby

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
They didn't have a fridge in a 5-star hotel nor could find me one.
Séjour de 1 nuit en avril 2024
Fairmont Pittsburgh a répondu le 17 avr. 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 – Excellent

Jonathan

Séjour de 1 nuit en mars 2024
Fairmont Pittsburgh a répondu le 7 mai 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 – Excellent

Margaret

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Exceeded expectations. Five star experience. Floor to ceiling windows in room, comfortable bed, excellent staff service, beautiful gym, spacious room and bath, robes, full length closet and drawers. Blissfully quiet.
Séjour de 1 nuit en avril 2024
Fairmont Pittsburgh a répondu le 15 avr. 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

6/10 – Acceptable

Sonia

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : Commodités
No refrigerator, no microwave, Keurig machine was broken, and they charge for using internet
Séjour de 1 nuit en avril 2024
Jackie Potoczek a répondu le 6 avr. 2024
Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Pittsburgh.At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies.Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues.Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Pittsburgh in the near future.

10/10 – Excellent

Cheryl

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff was so helpful and kind! Lovely stay!
Séjour de 1 nuit en avril 2024
Fairmont Pittsburgh a répondu le 4 avr. 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 – Excellent

Jennifer

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Fairmont Pittsburgh a répondu le 4 avr. 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

8/10 – Bien

Matthew

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Sauna was great. Very nice, clean hotel. Only downside… it’s already expensive and it seems like they nickel and dime you on other stuff. Parking in their garage is expensive, no validation. We paid for internet and the water bottles were expensive. Seriously, who doesn’t have free work these days?
Séjour de 1 nuit en mars 2024
Fairmont Pittsburgh a répondu le 4 avr. 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 – Excellent

Julie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful staff. Quiet and relaxing. Great bar and restaurant. Very convenient for seeing a show.
Séjour de 1 nuit en mars 2024
Fairmont Pittsburgh a répondu le 4 avr. 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

6/10 – Acceptable

Sartaj

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
the hotel room as not as clean as it should be. Very dusty.
Séjour de 2 nuits en mars 2024
Fairmont Pittsburgh a répondu le 1 avr. 2024
Thank you for selecting Fairmont Pittsburgh. To enhance your experience, we'd love to stay connected. Please share your contact details with us. Your understanding amidst any inconveniences is genuinely valued. We eagerly anticipate your response and hope to host you again for another exceptional stay in the times ahead.Best regards,

10/10 – Excellent

Jackson

Séjour de 1 nuit en mars 2024
Fairmont Pittsburgh a répondu le 22 avr. 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 – Excellent

Micheal

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good experience.
Séjour de 2 nuits en mars 2024
Fairmont Pittsburgh a répondu le 28 mars 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 – Excellent

Felicia

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful hotel. Spa is amazing. Staff is first-class. We will stay here again.
Séjour de 2 nuits en mars 2024
Fairmont Pittsburgh a répondu le 28 mars 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 – Excellent

Daisy

Séjour de 3 nuits en décembre 2023
Fairmont Pittsburgh a répondu le 20 mars 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 – Excellent

Richard, Pittsburgh

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Fairmont Pittsburgh a répondu le 12 mars 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

6/10 – Acceptable

Jason, Mars

Voyage de couple
Points forts : Service et personnel, commodités
Points faibles : Propreté
Great location for theatre district and downtown Pittsburg in general. We stayed on the 23 floor which was quite musty smelling. Room was some what worn, but not overly. General room cleanliness could have been much better, the base of the desk, artwork and room mirror where very unclean. Hardest pillows know to mankind! To end on a positive note, great cocktails in the bar.
Séjour de 1 nuit en mars 2024
Fairmont Pittsburgh a répondu le 4 mars 2024
Thank you for choosing Fairmont Pittsburgh. We kindly request your contact information. Once again, we deeply apologize for any inconvenience you experienced and sincerely appreciate your understanding. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.Warm regards,

10/10 – Excellent

Kenneth

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful hotel in a great city
Séjour de 1 nuit en février 2024
Fairmont Pittsburgh a répondu le 4 mars 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

6/10 – Acceptable

Earl

Séjour de 1 nuit en février 2024
Fairmont Pittsburgh a répondu le 20 mars 2024
Thank you for selecting Fairmont Pittsburgh. To enhance your experience, we'd love to stay connected. Please share your contact details with us. Your understanding amidst any inconveniences is genuinely valued. We eagerly anticipate your response and hope to host you again for another exceptional stay in the times ahead.Best regards,

10/10 – Excellent

Clifford

Séjour de 2 nuits en février 2024
Fairmont Pittsburgh a répondu le 28 mars 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 – Excellent

Spiro

Points forts : Propreté
Séjour de 1 nuit en février 2024
Fairmont Pittsburgh a répondu le 4 mars 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 – Excellent

Eliza

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Fairmont Pittsburgh a répondu le 26 févr. 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 – Excellent

Amy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved our stay! Clean and quiet! We loved the sauna and workout room! Chris is so friendly!
Fairmont Pittsburgh a répondu le 21 févr. 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 – Excellent

Michael, kettering

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nothing
Séjour de 1 nuit en décembre 2023
Fairmont Pittsburgh a répondu le 21 févr. 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 – Excellent

Anthony

Voyage de couple
Points forts : Commodités
awesome
Séjour de 1 nuit en février 2024
Fairmont Pittsburgh a répondu le 21 févr. 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

8/10 – Bien

Tateanna

Points forts : Propreté, service et personnel
Séjour de 1 nuit en février 2024
Fairmont Pittsburgh a répondu le 21 févr. 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

8/10 – Bien

Ray

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Fairmont Pittsburgh a répondu le 14 févr. 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 – Excellent

Julie, Morgantown

Séjour de 1 nuit en février 2024
Fairmont Pittsburgh a répondu le 28 mars 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 – Excellent

Vasiliki

Séjour de 1 nuit en février 2024
Fairmont Pittsburgh a répondu le 14 févr. 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 – Excellent

Jedadiah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en février 2024
Fairmont Pittsburgh a répondu le 4 avr. 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 – Excellent

chris

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was spacious and exceptionally clean. The views of PNC were amazing and the hotel was within walking distance to many shops and restaurants. The hotel staff were very helpful in giving directions and making suggestions for dining and entertainment. By far this is the best hotel we have stayed at in Pittsburgh!.
Séjour de 1 nuit en février 2024
Fairmont Pittsburgh a répondu le 8 févr. 2024
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.Warm regards,

10/10 – Excellent

Kara

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Fairmont Pittsburgh a répondu le 5 févr. 2024
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.Warm regards,

10/10 – Excellent

Mike

Séjour de 1 nuit en janvier 2024
Fairmont Pittsburgh a répondu le 20 mars 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 – Excellent

Jennifer

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Fairmont Pittsburgh a répondu le 29 janv. 2024
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future. Warm regards,

10/10 – Excellent

Mary

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Everything was very good, I keen the attention of the restaurant, how they didn't attend us we asked for the menu and the waiter got upset and it was rude
Séjour de 1 nuit en janvier 2024
Fairmont Pittsburgh a répondu le 29 janv. 2024
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future. Warm regards,

10/10 – Excellent

John

Séjour de 1 nuit en janvier 2024
Fairmont Pittsburgh a répondu le 4 févr. 2024
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.Warm regards,

6/10 – Acceptable

Barbara

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
The valet did not treat my husband that well. We plan a last minute trip and we just put on some sweat pants and jackets after playing tennis and drove his truck and we were going to valet but he was just like the parking is there. And I was checking in and it was weird none offered the valet option. I love the gym is great that was definitely something that made my stay special also the stuff there with the spa it is definitely the best part of the hotel. The restaurant experience was insane we ordered room service the burger can only be well done. Then we decided to have breakfast and we got there is empty and the host says can you guys eat in 30min because we have a lot of reservations. So it was very weird but the spa and gym area and workers made our stay better. The hotel is nice the room is nice stay in the last floor and loved the view. The city is very nice too!
Séjour de 3 nuits en décembre 2023
Jackie Potoczek a répondu le 14 janv. 2024
Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Pittsburgh. At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Pittsburgh in the near future. Yours sincerely,

10/10 – Excellent

James T

Séjour de 1 nuit en janvier 2024
Fairmont Pittsburgh a répondu le 4 févr. 2024
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.Warm regards,

8/10 – Bien

Nick

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : Commodités
Séjour de 2 nuits en décembre 2023
Jackie Potoczek a répondu le 12 janv. 2024
Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Pittsburgh. At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service and we are delighted to know you had a wonderful stay with us. We look forward to welcoming you back.

10/10 – Excellent

Nathan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Fairmont Pittsburgh a répondu le 8 janv. 2024
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.Warm regards,

6/10 – Acceptable

Sayuri

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Disappointed at how the front desk handled the issues.
Séjour de 4 nuits en décembre 2023
Jackie Potoczek a répondu le 31 déc. 2023
Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Pittsburgh.At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies.Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues.Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Pittsburgh in the near future. Yours sincerely,

8/10 – Bien

Takeshi

Séjour de 3 nuits en décembre 2023
Jackie Potoczek a répondu le 31 déc. 2023
Thank you for taking the time to complete a survey following your recent stay at The Fairmont Pittsburgh. At the Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service and we are delighted to know you had a wonderful stay with us. We look forward to welcoming you back.

6/10 – Acceptable

Gregory

Voyage en famille
Points forts : État et installations de l’hébergement, confort de la chambre
Points faibles : Propreté
Subpar service, why?!
We received horrible and subpar service in a few areas: 1 We arrived to the valet area and were addressed with a door opening, but no one took our bags from the trunk or offered a luggage cart. 2 We arrived to a clean room BUT had no ice bucket or refrigerator. We asked the front desk and they confirmed arrival of both, but one never arrived, even after a few hours. 3 On christmas eve, we requested room service, but returned to find a made up bed, neatly arranged our personal toiletries BUT they didnt replace clean glasses, bottled water at all, dirty bathroom floor, and no coffee kcups either. We received excellent areas in the following areas: 1 Front desk service on Steelers Saturday morning (young lady providing business office help was a Godsend 2. Valet service on leaving christmas day. I liked the location for seeing family in Pgh and especially the Steelers game, but I may consider another hotel if this email is not addressed seriously or not at all. I think this hotel has potential: beauty, location, name amd prestige, gym, spa, and bar HOWEVER there are other options. I would love to return if this feedback can somehow be used to improve the hotel service SO others do not have to experience this subpar quality.
Séjour de 3 nuits en décembre 2023
Jackie Potoczek a répondu le 31 déc. 2023
Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Pittsburgh.At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies.Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Pittsburgh in the near future. Yours sincerely,