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Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel – Avis

2.5 out of 5
Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel
3401 E University Drive, Phoenix, AZ

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 722 avis sur 1191." "
Note de 8 – Bien, d’après 273 avis sur 1191." "
Note de 6 – Acceptable, d’après 97 avis sur 1191." "
Note de 4 – Médiocre, d’après 62 avis sur 1191." "
Note de 2 – Terrible, d’après 37 avis sur 1191." "

8,8/10

Propreté

9,0/10

Service et personnel

8,4/10

Commodités

8,6/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 – Bien

Cyrille

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hôtel propre, près de l’aéroport. Super petit déjeuner
SPORTER a répondu le 25 août 2023
Thank you for giving us a great rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

10/10 – Excellent

Marc

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Proximité de l’aéroport. Bon service avec le personnel
Séjour de 1 nuit en juillet 2023
Sporter a répondu le 15 juill. 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

10/10 – Excellent

Fanny

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Belle hotêl pour séjourner avant le départ
Séjour de 1 nuit en janvier 2023

10/10 – Excellent

Ronggang, Acadia

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good experience
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Janis

Points forts : Propreté, commodités et état et installations de l’hébergement.
First night of our vacation it was a welcoming experience.
Séjour de 1 nuit en mai 2024
Benito C. a répondu le 27 mai 2024
Good Morning,We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to seeing you again soon.

6/10 – Acceptable

Kimberly, Marengo

Voyage en famille
Basic
Séjour de 6 nuits en mai 2024
Sporter a répondu le 26 mai 2024
Thank you for sharing your experience , it's unfortunate to hear your recent experience didn't fully meet expectations.

10/10 – Excellent

James H Stewart

Séjour de 1 nuit en mai 2024
Sporter a répondu le 27 mai 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

10/10 – Excellent

Kathryn

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean property, inside and out. Checking in was very efficient and friendly.
Séjour de 1 nuit en mai 2024
Sporter a répondu le 25 mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express PHOENIX AIRPORT. We are so happy to hear that you had a pleasant stay over all. We look forward to seeing you again soon!

10/10 – Excellent

Heriberto

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
La propiedad es unica, ls instalaciones de primer nivel el servicio y atencion es excelente. Se que no tiene anda que ver con el hotel pero no hay nada cerc para comer.
Séjour de 1 nuit en mai 2024
Sporter a répondu le 25 mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express PHOENIX AIRPORT. We are so happy to hear that you had a pleasant stay over all. We look forward to seeing you again soon!

4/10 – Médiocre

Richard

Voyage d’affaires
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Not great
Séjour de 1 nuit en mai 2024
Sporter a répondu le 25 mai 2024
It's unfortunate to hear your recent experience didn't fully meet expectations. Thank you for staying with us.

10/10 – Excellent

Patricia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
.
Séjour de 1 nuit en mai 2024
Sporter a répondu le 25 mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express PHOENIX AIRPORT. We are so happy to hear that you had a pleasant stay over all. We look forward to seeing you again soon!

10/10 – Excellent

Pamela

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I like the cleanliness and the warm breakfast that is included.
Séjour de 1 nuit en mai 2024
Sporter a répondu le 22 mai 2024
Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 – Excellent

Julian, La Quinta

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Sporter a répondu le 22 mai 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

10/10 – Excellent

MARIA DE LOS ANGELES, CIUDAD DE MEXICO

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Vert good
Séjour de 1 nuit en mai 2024
Sporter a répondu le 21 mai 2024
Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay overall, we look forward to seeing you again soon!

8/10 – Bien

matthew

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
good place
Séjour de 1 nuit en mai 2024
Benny C. a répondu le 20 mai 2024
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 – Excellent

Mandar, Shoreview

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Sporter a répondu le 21 mai 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

10/10 – Excellent

Brandon

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The shuttle to the airport and the super helpful late night staff member, David.
Séjour de 1 nuit en mai 2024
Benito C. a répondu le 20 mai 2024
Hello,Thank you for sharing your delightful experience at Holiday Inn Express PHOENIX AIRPORT. Your lovely feedback reinforces our commitment to providing exceptional guest experiences. It's pleasing to hear that our Shuttle services to our team members met your expectations. We would love to see you again soon.

8/10 – Bien

Curtis W

Voyage de couple
Clean and sufficient for a quick stay. I would stay there again
Séjour de 1 nuit en mai 2024
Benito C. a répondu le 16 mai 2024
Hello,We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to seeing you again soon.

10/10 – Excellent

Helen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice people.
Séjour de 1 nuit en mai 2024
Sporter a répondu le 16 mai 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

8/10 – Bien

Ronald

Points forts : Propreté, service et personnel
Room was clean but very noisy
Séjour de 1 nuit en mai 2024
Benito C. a répondu le 16 mai 2024
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 – Excellent

Mary

Points forts : Propreté, état et installations de l’hébergement
The property was comfortable and clean.
Séjour de 1 nuit en mai 2024
Sporter a répondu le 16 mai 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

10/10 – Excellent

Klaas

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good breakfast! Helpful staff.
Séjour de 1 nuit en mai 2024
Benito C. a répondu le 13 mai 2024
Hello,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We look forward to seeing you again soon!

10/10 – Excellent

Robyn

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Natalie at the Front Desk is wonderful! Shuttle service was great as well. Highly recommend for Airport travel.
Séjour de 1 nuit en mai 2024
Benito C. a répondu le 13 mai 2024
Hello,Thank you so much for taking the time to post a review. Our staff do our best to make you feel welcome, thank you for letting us know natalie is doing just that. And we are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 – Excellent

Tracy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
N/a
Séjour de 1 nuit en mai 2024
Benito C. a répondu le 13 mai 2024
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 – Excellent

Kaitlyn

Séjour de 1 nuit en mai 2024
Benito C. a répondu le 8 mai 2024
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

8/10 – Bien

Mary

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pleasant staff, very clean and adequate buffet breakfast
Séjour de 1 nuit en mai 2024
Benito C. a répondu le 7 mai 2024
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 – Excellent

Renee

Séjour de 1 nuit en mai 2024
Sporter a répondu le 26 mai 2024
Thank you for staying for us!

2/10 – Terrible

susan

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
This morning was horrible I had my elderly mother with me and each employee told a different story. Go up stairs go down stairs we were yelled at by security in the airport and frontier charged us for my small bag nobody was helpful we barely made our flight. Please learn from this people with elderly need assistance. We will never be back with frontier again
Séjour de 1 nuit en mai 2024
Sporter a répondu le 6 mai 2024
As Holiday Inn Express & Suites Phoenix Airport We are sorry to hear you had a terrible experience with Frontier Airlines. You may want to try contacting Frontier Airlines directly to voice your concerns, as we are not allied with Frontier. We strive to provide excellent service at Holiday Inn Express & Suites. We'd appreciate it if you let us know about your experience.

6/10 – Acceptable

Teresa

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
A nice hoel, very quiet. Pool, great airport shuttle arrived very quickly. New, comfortable bed, good breakfast. Cleanliness of bathroom was the only dissapointment.
Séjour de 1 nuit en mai 2024
Benito C. a répondu le 6 mai 2024
Hello, Thank you so much for taking the time to post a review. Im sorry the cleanliness in the bathroom wasn't up to standards, we are looking into this and hope to resolve it accurately. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 – Excellent

Carolina

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like that the staff was very professional. I like the body wash and body lotion by Dove, excellent choice. I did not like that when I walked into my room it did not smell clean, it was giving musty smell. I had to spray my perfume. The shower pressure needs to be fixed, and the bathroom sink needs plumbing as the water was not flowing away fast enough.
Séjour de 2 nuits en mai 2024
Benito C. a répondu le 6 mai 2024
Thank you so much for taking the time to post a review and for letting us know about these issues. Your feedback helps us do better. We are looking into this and hope to resolve it promptly and accurately. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

6/10 – Acceptable

Michael

Voyage d’affaires
Points forts : Propreté, commodités
Needs updated. Five plumbing requests, 2 card replacements, door left open by staff, door wouldn’t close properly. Overall, disappointed. Get what you pay for. Breakfast was good and housekeeping good. Pool could use some TLC.
Séjour de 13 nuits en avril 2024
Benito C. a répondu le 3 mai 2024
Hello,Thank you for taking the time to rate us today. I would like to extend my apologies that your recent stay did not meet your expectations. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 – Excellent

Maria

Séjour de 1 nuit en mai 2024
Sporter a répondu le 25 mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express PHOENIX AIRPORT. We are so happy to hear that you had a pleasant stay over all. We look forward to seeing you again soon!

8/10 – Bien

Ebeth

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Friendly staff, clean rooms
Séjour de 2 nuits en avril 2024
Benito C. a répondu le 3 mai 2024
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 – Excellent

Maria

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Benito C. a répondu le 3 mai 2024
Hello,Thank you for sharing your delightful experience at Holiday Inn Express PHOENIX AIRPORT. Your lovely feedback reinforces our commitment to providing exceptional guest experiences. We hope for the opportunity to serve you again.

10/10 – Excellent

Paula

Séjour de 1 nuit en avril 2024
Sporter a répondu le 21 mai 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

10/10 – Excellent

Monte

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Price was right for the locations within the Airport.
Séjour de 1 nuit en avril 2024
Benito C. a répondu le 30 avr. 2024
Hello Monte,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

6/10 – Acceptable

Lisa

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff was very nice, the room spotless- however, the refrigerator hummed all night and we couldn’t get the temperature to 68, so it was too hot to sleep.
Séjour de 1 nuit en avril 2024
Sporter a répondu le 30 avr. 2024
We are delighted to know that you appreciated the service level of our teams. I am sorry to hear that your accommodation did not meet your expectations. We will do our best to remedy this issue promptly.

10/10 – Excellent

Marnie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Centrally located
Séjour de 1 nuit en avril 2024
Benito C. a répondu le 28 avr. 2024
Hello Marnie,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

10/10 – Excellent

Courtney

Points forts : Commodités
Staff was very accommodating and so nice.
Séjour de 2 nuits en avril 2024
Benito C. a répondu le 28 avr. 2024
Hello Courtney, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to seeing you again soon.

10/10 – Excellent

Marisa, Winchester

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice place
Séjour de 4 nuits en avril 2024
Benito C. a répondu le 26 avr. 2024
Hello,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

8/10 – Bien

Robin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This was the best breakfast included place we have stayed. Great and fast check in service.
Séjour de 2 nuits en avril 2024
Benito C. a répondu le 26 avr. 2024
Hello Robin, Thank you for sharing your delightful experience at Holiday Inn Express PHOENIX AIRPORT. Your lovely feedback reinforces our commitment to providing exceptional guest experiences. It's pleasing to hear that our complimentary breakfast met your expectations. We hope to have you with us again soon!

10/10 – Excellent

Craig

Séjour de 1 nuit en avril 2024
Benny C. a répondu le 13 mai 2024
Hello,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We look forward to seeing you again soon!

10/10 – Excellent

Ellen

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly staff. Fantastic breakfast
Séjour de 1 nuit en avril 2024
Benito C. a répondu le 22 avr. 2024
Hello, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to seeing you again soon.

10/10 – Excellent

Joan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Near enough to airport. Great room set-up etc. Good breakfast. Nice desk people
Séjour de 1 nuit en avril 2024
Benito C. a répondu le 21 avr. 2024
HELLO,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon

10/10 – Excellent

Pablo

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room great the only problem we stay in a room on the first floor the window shades didn't close all the way they were broken my wife was not Comfortable can't lived lights on you can see in the room fro the out side
Séjour de 1 nuit en avril 2024
Benito C. a répondu le 22 avr. 2024
Hello Mr.Osuna,Thank you so much for taking the time to post a review and letting us know about the broken shade. We are so happy to hear that you had a pleasant stay overall and look forward to seeing you again soon!

8/10 – Bien

David, Kitchener

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Proximity to the airport and great breakfast options
Séjour de 1 nuit en avril 2024
Benito C. a répondu le 21 avr. 2024
hello, Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

8/10 – Bien

Joe, Somerton

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
A great place to stay
Séjour de 1 nuit en avril 2024
Benito C. a répondu le 21 avr. 2024
Hello,We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to seeing you again soon.

10/10 – Excellent

Thomas

Séjour de 1 nuit en avril 2024
Benito C. a répondu le 10 mai 2024
Hello,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We look forward to seeing you again soon!

10/10 – Excellent

Jamie David

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My stay here was good. Breakfast was good. No issues with the rooms. Only problem I had is what I was told was “quite time” wasn’t until 10pm. During my stay, there were a lot of people who decided to become rowdy and loud at the pool area around the time normal people go to bed, especially those who were there on business. I asked the front desk if there was anything they could do about it to which they said not really because it wasn’t quiet time. Recommend lowering quite time to 9 PM and have staff keep the guests at a moderate noise level whilst outside. Nothing disrupts your sleep more than being on the second floor and it’s sounding like people are right outside the window, screaming and hollering.
Séjour de 4 nuits en avril 2024
Benito C. a répondu le 18 avr. 2024
Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all. Thank you for letting us know about the loud noise around 9pm. Your feedback helps us do better. We will be looking into this issue. We look forward to seeing you again soon!

8/10 – Bien

Ruthanne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Benito C. a répondu le 19 avr. 2024
Hello Ruthanne,Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!