Façade de l’hébergement
Vérifier la disponibilité

GreenTree Hotel Phoenix West – Avis

3 out of 5
GreenTree Hotel Phoenix West
1500 N 51st Ave, Phoenix, AZ

Avis

7,4

Bien

Note de 10 – Excellent, d’après 370 avis sur 1010." "
Note de 8 – Bien, d’après 270 avis sur 1010." "
Note de 6 – Acceptable, d’après 160 avis sur 1010." "
Note de 4 – Médiocre, d’après 92 avis sur 1010." "
Note de 2 – Terrible, d’après 118 avis sur 1010." "

7,6/10

Propreté

8,0/10

Service et personnel

6,8/10

Commodités

7,2/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 – Bien

Emanuela

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en avril 2023
lilian a répondu le 17 avr. 2023
Dear Emanuela Thank you for taking the time to share your experience and rating your overall stay! We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 – Bien

Summer

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

RODOLFO

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
lilian a répondu le 9 mai 2024
Dear Rodolph Thank you for taking the time to share your experience and rating your overall stay a 10! We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Dan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great
Séjour de 1 nuit en mai 2024
LILIAN a répondu le 8 mai 2024
DEAR DAN Thank you for taking the time to share your experience and rating your overall stay. we thank you again for your feedback and hope you try us again in the near future

6/10 – Acceptable

Erick

Séjour de 2 nuits en mai 2024
lilian a répondu le 9 mai 2024
Dear Erick Thank you for taking the time to share your experience and rating your overall stay We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 – Acceptable

francisco

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
LILIAN a répondu le 8 mai 2024
DEAR FRANCISCO Thank you for taking the time to share your experience and rating your overall stay. we thank you again for your feedback and hope you try us again in the near future

2/10 – Terrible

Brenda

Séjour de 1 nuit en mai 2024
LILIAN a répondu le 8 mai 2024
DEAR BRENDA we appreciate your feedback. I would appreciate for more details of your experience during your stay referencing your rating. We look forward to you staying with us in the near future.

8/10 – Bien

Martin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to fast food restaurants and the freeway
Séjour de 1 nuit en avril 2024
lilian a répondu le 5 mai 2024
Dear Martin Thank you for taking your time and share your experience. We hope next time your travels brings you to Arizona you consider staying with us again

2/10 – Terrible

Jane

Voyage de couple, Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The carpet has stains. The sheets had hair. It was obvious that it was not replaced. Everything is old. The shower was clogged. I will never stay in this hotel again.
Séjour de 1 nuit en mai 2024
Lilian a répondu le 4 mai 2024
Dear Jane Thank you for your review. Please accept my apologies for your experience. This does not sound like the type of experience our guests normally have here. . I am working with our housekeeping and maintenance staff to prevent this from happening in the future. We will take your comments under consideration as we continually work to improve our guest experience

8/10 – Bien

Stephen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
lilian a répondu le 4 mai 2024
Dear StephenThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 – Bien

Luis Alfonso

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
lilian a répondu le 4 mai 2024
Dear Luis Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Collen

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
service delivery was excellent, and employees had awesome reception
Séjour de 2 nuits en mai 2024
lilian a répondu le 9 mai 2024
Dear Collen Thank you for taking the time to share your experience and rating your overall stay a 10! We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Sebastian

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All good
Séjour de 1 nuit en mai 2024
lilian a répondu le 3 mai 2024
Dear Sebastian Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 – Acceptable

Jane

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Lilian a répondu le 3 mai 2024
Dear Jane Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 – Acceptable

Shamarra

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 6 nuits en avril 2024
lilian a répondu le 1 mai 2024
Dear Shamara Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Jose, Moreno Valley

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rooms was comfortable good breakfast big parking lot
Séjour de 2 nuits en avril 2024
Lilian a répondu le 3 mai 2024
Dear Jose Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 – Acceptable

Chad

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
It was "ok". Place just needs a little TLC and updating for the price of the rooms.
Séjour de 1 nuit en avril 2024
lilian a répondu le 1 mai 2024
Dear Chad Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future

2/10 – Terrible

Armoni

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
staff was terrible and places wasnt to clean
Séjour de 2 nuits en avril 2024
lilian a répondu le 1 mai 2024
Dear Armoni •Thank you for your review. Please accept my apologies for your experience. This does not sound like the type of experience our guests normally have here. Please reach out to me at the contact info so I can hear more about it and attempt to make it right.

8/10 – Bien

Cesar

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
lilian a répondu le 1 mai 2024
Dear Cesar Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Gina

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a good stay. It has everything you need and I would stay there again.
Séjour de 2 nuits en avril 2024
lilian a répondu le 1 mai 2024
Dear Gina Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Deedra

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel was nice and beautiful when me and my family entered. Easy and fast check in. Staff was nice. Our rooms were comfortable and clean. Breakfast was good and had a nice dining area. Me and my family would definitely stay again.
Séjour de 2 nuits en avril 2024
lilian a répondu le 1 mai 2024
Dear Deedra Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 – Bien

Sam

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
Considering price , it was ok, room was clean but old, no hot water to shower, breakfast was ok, no restaurant no bar, surprisingly they shut lock the entrance at 9 pm, kind of feel bad
Séjour de 2 nuits en avril 2024
lilian a répondu le 1 mai 2024
Dear Sam Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 – Excellent

Blanca E

Points forts : Propreté, service et personnel
Séjour de 1 nuit en avril 2024
lilian a répondu le 1 mai 2024
Dear Blanca Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Stephanie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Easy check-in very accommodating. Booked room for the wrong day and they worked woth me to get things straightened out.
Séjour de 1 nuit en avril 2024
lilian a répondu le 1 mai 2024
Dear Stephanie Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 – Bien

Dahlia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The hotel was ok. I did not like that there were a lot of homeless in the area.
Séjour de 2 nuits en avril 2024
lilian a répondu le 24 avr. 2024
Dear Dahila Thank you for your review. Please accept my apologies for your experience.We appreciate your feedback and the time to share your experience. We are working diligently with the city and neighbor businesses on the homeless issues located in areas off our property. We pride ourselves in making sure the safety and security is our top priority. We thank you again for your feedback and hope you try us again in the near future.. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 – Excellent

Juan

This place is very nice, the staff specifically the housekeepers they are so kind and helpful . Good breakfast It’s my second time here and I definitely ill be back soon
Séjour de 2 nuits en avril 2024
lilian a répondu le 24 avr. 2024
Dear Juan Thank you for taking the time to share your experience and rating your overall stay ! We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

John

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent!
Séjour de 1 nuit en avril 2024
lilian a répondu le 24 avr. 2024
Dear JohnThank you for taking the time to share your experience and rating your overall stay! We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 – Acceptable

Haydee

Muchos indigentes afuera del Hostel y se siente muy inseguro los desayunos son muy escasos no estan ricos no tienen sazón ☹️
Séjour de 1 nuit en avril 2024
lilian a répondu le 24 avr. 2024
Dear Hayden Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

8/10 – Bien

Mamo

Points forts : Propreté, état et installations de l’hébergement
There are many homeless people around the hotel, and I didn't feel safe to go out particularly during the evening.
Séjour de 2 nuits en avril 2024
lilian a répondu le 21 avr. 2024
Dear Mamo Thank you for your review. Please accept my apologies for your experience.We appreciate your feedback and the time to share your experience. We are working diligently with the city and neighbor businesses on the homeless issues located in areas off our property. We pride ourselves in making sure the safety and security is our top priority. We thank you again for your feedback and hope you try us again in the near future.. We will take your comments under consideration as we continually work to improve our guest experience.

8/10 – Bien

Fabian

Points forts : Service et personnel
Lotta night life around
Séjour de 1 nuit en avril 2024
lilian a répondu le 19 avr. 2024
Dear Fabian We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

2/10 – Terrible

Frank

Voyage en famille, Voyage d’affaires
Points faibles : Commodités, état et installations de l’hébergement
The swimming pool was not heated. As a matter of fact, if you through in a bag of ice cubes, they wouldn't melt. The spa was not working because they were waiting for parts. When you don't want to fix something, your waiting for parts. P.S. The bed is great if your greatest desire is to wake up with severs back pain.
Séjour de 1 nuit en avril 2024
lilian a répondu le 19 avr. 2024
Dear Frank •Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 – Acceptable

Luis

Voyage de couple
Points faibles : Commodités
Lots of homeless camps
Séjour de 1 nuit en avril 2024
lilian a répondu le 19 avr. 2024
Dear LuisThank you for your review. Please accept my apologies for your experience.We appreciate your feedback and the time to share your experience. We are working diligently with the city and neighbor businesses on the homeless issues located in areas off our property. We pride ourselves in making sure the safety and security is our top priority. We thank you again for your feedback and hope you try us again in the near future.. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 – Excellent

Jorge

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Lilian a répondu le 19 avr. 2024
Dear JorgeThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Ashley

Séjour de 1 nuit en avril 2024
LILIAN a répondu le 8 mai 2024
DEAR ASHLEY Thank you for taking the time to share your experience and rating your overall stay. we thank you again for your feedback and hope you try us again in the near future

6/10 – Acceptable

Karl

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024
lilian a répondu le 17 avr. 2024
Dear KarlThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Mayra

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Will visit again
Séjour de 3 nuits en avril 2024
lilian a répondu le 17 avr. 2024
Dear Mayra Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Alwin

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Thank you for the reasonable price and great amenities.
Séjour de 2 nuits en avril 2024
lilian a répondu le 17 avr. 2024
Dear Alwin Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Jacob

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Honestly, pretty good place for the price. Free Breakfast, lobby was clean, some trash debris out front but might have came in from the wind. The area isn’t the best but the hotel was good. Homeless people in the area but didn’t feel unsafe or bothersome. For that part of phoenix that’s what you’re paying for so overall expected the experience I had.
Séjour de 2 nuits en avril 2024
lilian a répondu le 17 avr. 2024
Dear Jacob Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

2/10 – Terrible

Chantal

Séjour de 1 nuit en avril 2024
lilian a répondu le 3 mai 2024
Dear Chantel we appreciate your feedback. I would appreciate for more details of your experience during your stay referencing your rating. We look forward to you staying with us in the near future.

4/10 – Médiocre

James P.

Points faibles : Propreté, service et personnel
Séjour de 3 nuits en avril 2024
lilian a répondu le 17 avr. 2024
Dear James we appreciate your feedback. I would appreciate for more details of your experience during your stay referencing your rating. We look forward to you staying with us in the near future.

4/10 – Médiocre

Benjamin

Points faibles : Service et personnel
Staff at front desk was not friendly. I did not feel well received.
Séjour de 1 nuit en avril 2024
Lilian a répondu le 17 avr. 2024
Dear Benjamin Thank you for taking the time to share your experience of your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. I am working with our front desk staff to prevent this from happening in the future. We will take your comments into consideration as we continually work to improve our guest experience.

8/10 – Bien

Edward

Points forts : Propreté, service et personnel
Staff was great room was nice clean ,free breakfast was ok not bad not great just ok parking was good. Easy freeway access fast food restaurants all around the area all new and clean
Séjour de 3 nuits en avril 2024
lilian a répondu le 11 avr. 2024
Dear Edward Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 – Bien

Kelly

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice hotel with friendly staff. Comfortable beds. Fairly quiet. Convenient location. I would stay there again
Séjour de 3 nuits en avril 2024
lilian a répondu le 11 avr. 2024
Dear Kelly Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 – Bien

Cruz

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
All good
Séjour de 1 nuit en avril 2024
lilian a répondu le 11 avr. 2024
Dear CruzThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 – Acceptable

Kei

Points forts : Service et personnel
Séjour de 2 nuits en avril 2024
lilian a répondu le 11 avr. 2024
Dear Kei Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 – Acceptable

Christina

Voyage de couple, Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Bathroom was really run down and grubby. Grout was filthy, sink drained slowly, and there were stains on the carpet. Neighborhood felt sketchy.
Séjour de 1 nuit en avril 2024
Lilian a répondu le 17 avr. 2024
Dear Christina •Thank you for taking the time to share your experience of your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. I am working with our housekeeping staff to prevent this from happening in the future. We will take your comments under consideration as we continually work to improve our guest experience

10/10 – Excellent

Daniel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We had a good stay! Staff is welcoming and informative!
Séjour de 1 nuit en avril 2024
lilian a répondu le 10 avr. 2024
Dear Daniel Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Al

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Overall the service was really good.
Séjour de 4 nuits en avril 2024
lilian a répondu le 10 avr. 2024
Dear AlThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona. We hope that you stay with us in the near future while in Phoenix, Arizona.

6/10 – Acceptable

Karina

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Points faibles : Propreté
Although it said no smoking our floor and room smelled like cigarette smoke.
Séjour de 2 nuits en avril 2024
Lilian a répondu le 8 avr. 2024
Dear KarinaThank you for your review. Please accept my apologies for your experience.We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 – Acceptable

Steven

Séjour de 2 nuits en avril 2024
lilian a répondu le 1 mai 2024
Dear Steven Thank you for your review. Please accept my apologies for your experience. This does not sound like the type of experience our guests normally have here. Please reach out to me at the contact info so I can hear more about it and attempt to make it right