Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Mohammed,Thank you for sharing your feedback with us. We truly appreciate your kind words about our hotel's location. It is indeed one of our key strengths. We understand your frustration regarding the security deposit refund, and we apologize for any inconvenience caused. Please note that security deposits are a common practice in the industry for incidentals, and they are typically refunded right away. However, depending on the bank, it may take 7-10 days for the refund to reflect back on the statement. We apologize for any confusion or delay in this process.Once again, we apologize for the inconvenience and appreciate your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with a renewed and exceptional stay.Burnell GoldmanGeneral ManagerThe Windsor Suites

Thank you for the feedback!

Hello Dev,Thank you for taking the time to leave your review. We appreciate your feedback.

Hello Johanna,I apologize we did not deliver a 10 out of 10 experience. I do hope you give another opportunity to provide a much better experience.

Dear Helene,Thank you for the 5 out of 5 review. I hope you stay with us again soon.

Thank you for your feedback. We hope to have you stay with us again.

Thank you for your feedback

Thank you for your feedback

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Thank you for your feedback

Yvette, thank you for your kind words about the suite layout! We're thrilled to hear that you enjoyed your stay with us. Your comfort and satisfaction are our top priorities, and we're delighted that you appreciated the design of our suites. We hope to welcome you back for another fantastic stay soon! Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Terri,Thank you for taking the time to share your experience at The Windsor Suites. We are deeply sorry to hear that your recent stay fell so short of your expectations, particularly given the impression you received upon booking. A luxury experience should encompass every aspect of your visit, and we clearly failed to meet that standard.We sincerely apologize for the uncleanliness and disrepair you encountered in your room. This is completely unacceptable, and we are taking your feedback very seriously. We are committed to providing a comfortable and well-maintained environment for all our guests.Regarding the lounge access and parking limitations, we understand your frustration. We strive to offer a variety of amenities to enhance our guests' stays, but it's clear that the current restrictions were an inconvenience. We appreciate your bringing this to our attention, and we will certainly review our policies to ensure a more equitable experience for all guests.The kindness and helpfulness of our staff is a bright spot in your review, and we're grateful for your acknowledgement. We are disappointed to learn that the offer of lounge access wasn't a suitable solution. A clean and comfortable room should always be the foundation of a positive stay.We are truly sorry that the refund for the parking fee was not reflected on your invoice as promised. If there is anything you need, please know that we are here to help. Your feedback is invaluable to us, and we will use it to improve our guest experience in all aspects. We hope you'll give The Windsor Suites another chance in the future, so we can demonstrate our commitment to providing a truly luxurious stay.Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Michael,We're thrilled to hear about your fantastic stay at The Windsor Suites! Your kind words brightened our morning. Please know that you're always welcome here, and we can't wait to make your next visit even more memorable. Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Desirae,Thank you for taking the time to share your experience at The Windsor Suites. We are truly grateful for your kind words about our exceptional customer service. At The Windsor Suites, we strive to create a welcoming and comfortable environment for all our guests, and knowing we achieved that for you brings us immense joy.We appreciate you choosing The Windsor Suites, and we look forward to welcoming you back again soon.Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear guest,Thank you for taking the time to share your experience at The Windsor Suites. We are truly sorry to hear that your stay fell short of your expectations.We understand how frustrating it must have been to deal with a broken shower, and we sincerely apologize for the inconvenience this caused. We strive to provide a comfortable and relaxing environment for all our guests, and this falls short of that standard.We deeply regret any confusion regarding the room type you received. We will investigate this matter thoroughly to ensure such a misunderstanding doesn't happen again.The privacy and comfort of our guests are paramount. We will take steps to address concerns about noise levels and ensure a more peaceful experience for future stays.We hope you'll give The Windsor Suites another chance in the future, so we can demonstrate the exceptional hospitality we are known for.Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Lisa,Thank you for your honest feedback about your recent stay at The Windsor Suites. We're disappointed to hear that your experience wasn't ideal, particularly with the unfriendly encounters at the front desk and the inconvenience with Con Murphy's restaurant. We sincerely apologize for the rudeness of some staff members. Their behavior doesn't reflect the welcoming and helpful environment we strive to provide. We'll be sure to address this with the team and ensure everyone delivers the friendly service you deserve. We understand your frustration with the lack of communication regarding Con Murphy's limited breakfast hours. We'll definitely improve our communication methods to inform guests about restaurant schedules. The wait time you experienced is unacceptable, and we apologize for the inattentiveness of the wait staff. We're glad you found the room itself comfortable, but the lack of temperature control is certainly a concern. We'll investigate this issue to ensure guests can adjust the temperature to their liking in the future.We appreciate you bringing these points to our attention. It helps us identify areas where we can improve and provide a consistently positive experience for all our guests. We sincerely hope you'll give The Windsor Suites another chance. We'd love to show you the hospitality we're known for.Burnell GoldmanGeneral ManagerThe Windsor Suites

Hello!Thank you so much for sharing your positive experience at The Windsor Suites! We're so pleased to hear that you enjoyed your stay with us. Our team takes great pride in providing top-notch service and creating memorable experiences for our guests. We look forward to welcoming you back for another fantastic stay in the future.Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Nicole,Thank you for reaching out and sharing your experience at The Windsor Suites. We are terribly sorry to hear that your stay fell short of your expectations, particularly regarding the cleanliness of the room and the demeanor of a staff member.We sincerely apologize for any discomfort this caused you. This is unlike us, and we are always disappointed when guests leave with less than a first-rate experience. We take pride in providing our guests with a clean, comfortable, and welcoming environment, and your feedback lets us know we fell short of our own high standards.At The Windsor Suites, we strive to provide our guests with a clean, comfortable, and welcoming environment. Your feedback highlights areas where we have fallen short, and we take your concerns very seriously. We will be thoroughly investigating this matter with our housekeeping staff and ensuring they uphold our rigorous cleaning standards. We understand that the overall quality of your stay did not reflect the value you deserve. We truly value your feedback and hope that you will give us another chance to showcase the hospitality we pride ourselves on. Burnell GoldmanGeneral ManagerThe Windsor Suites

Hello Courtenay, thank you for taking the time to share your experience at The Windsor Suites. We're delighted to hear you found our location convenient and enjoyed easy access from 30th Street Station. We strive to create a comfortable and clean environment for our guests, so we're happy to know we met your expectations in that regard. Thank you again for choosing The Windsor Suites. We hope to welcome you back soon for a truly exceptional 5-star experience.Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Marie,Thank you for taking the time to share your thoughts about your recent stay at The Windsor Suites. We are thrilled you enjoyed so many aspects of your time with us!We sincerely apologize for the discomfort caused by the lack of temperature control in your room. We understand the importance of feeling comfortable during your stay, and not having control over the room temperature certainly falls short of the relaxing experience we strive to provide for all our guests.We appreciate you bringing this to our attention. It allows us to investigate the issue in your room and ensure it's functioning properly for future guests. We are committed to providing a warm and welcoming environment, and your feedback helps us achieve that goal.Please know that our staff is always available to assist with any guest needs, and controlling the room temperature is certainly something we can help with. In the future, if you experience any discomfort or require assistance, please don't hesitate to reach out to our friendly front desk staff. They are happy to ensure your comfort and answer any questions you may have.Thank you again for your feedback, Marie. We look forward to welcoming you back to The Windsor Suites for a truly comfortable and enjoyable stay.Burnell GoldmanGeneral ManagerThe Windsor Suites

Hello,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Susan,Thank you for bringing your recent experience at The Windsor Suites to our attention. We are deeply sorry to learn that your stay fell short of the comfortable and enjoyable environment we strive to provide for all our guests.An establishment with as much history as The Windsor Suites does hold a certain charm, but we understand that it may not always offer the most modern amenities. We are constantly exploring ways to improve the guest experience while preserving the character of our building.We sincerely apologize for the inconvenience caused by the lack of temperature control and malfunctioning toilet. This falls far below our standards, and we assure you that we are taking immediate steps to address these issues.We appreciate your feedback on cleanliness, staff service, and property conditions. We take all guest concerns seriously and will use your comments to implement improvements.We hope you'll consider giving The Windsor Suites another chance in the future. We are confident that we can provide you with a more positive experience that reflects the warm hospitality we are known for.Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Thomas,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your stay at The Windsor Suites. We strive to create a comfortable and convenient experience for all our guests, and we're delighted that Benjamin's exceptional service exceeded your expectations. We will be sure to share your kind words with him. We appreciate your feedback about room placement, and we'll take it into consideration to further enhance future stays for our guests.We are truly grateful for your kind words and perfect rating. We look forward to welcoming you back to The Windsor Suites again soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Lynn,Thank you for your fantastic review of The Windsor Suites! We are thrilled you enjoyed your stay with us. It's wonderful to hear that you found our staff to be very friendly and helpful! We take pride in providing exceptional service to all our guests, and your kind words acknowledge our team's efforts. We're also delighted to hear that your room was very clean. We strive to provide a comfortable and spotless environment for all our guests. Thank you again for taking the time to share your experience. We hope to welcome you back again soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Lauren,Thank you for your fantastic review of The Windsor Suites! We are thrilled you enjoyed your stay with us and gave us a perfect 5-star rating!It's wonderful to hear that you found our location walkable, parking easy, and the staff friendly and helpful. We strive to provide a convenient and comfortable experience for all our guests, and your feedback lets us know we're on the right track.We're also delighted you enjoyed your room, including the mini-kitchen area and the peaceful atmosphere on your floor. Thank you again for choosing The Windsor Suites! We look forward to welcoming you back for another enjoyable stay in the future.Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Lilly, Thank you so much for taking the time to share your positive experience with us! We are pleased to hear that you loved your visit to The Windsor Suites. It was our pleasure to ensure you had a great stay. We appreciate your kind words and look forward to welcoming you back for another wonderful stay in the near future.Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear John,Thank you for taking the time to share your recent experience at The Windsor Suites. We are truly sorry to learn that your stay fell short of expectations, particularly regarding the cleanliness of your room, the elevator malfunctions, and the discomfort with the bed. These issues are certainly not up to our standards, and we sincerely apologize for the inconvenience they caused you.We take guest feedback very seriously, and your comments are valuable in helping us improve. We are currently investigating the reported issues with the cleanliness of your room and the elevators. Additionally, we will be sure to have the maintenance team inspect the bed you mentioned to ensure it is repaired or replaced if necessary.We strive to provide all our guests with a comfortable and enjoyable stay, and we clearly missed the mark in your case. Thank you again for your feedback, John. We hope to have the opportunity to serve you better in the future.Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Carl,Thank you for making The Windsor Suites your go-to hotel in Philly! We are thrilled to hear you consistently enjoy your stays with us.We appreciate you sharing your loyalty to The Windsor Suites as your preferred hotel in Philadelphia. Thank you again for your kind words and continued patronage. We look forward to welcoming you back for another great stay soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Howard,Thank you for your review of The Windsor Suites. We appreciate your feedback on the roof deck. We apologize that the roof deck wasn't open until 9 pm during your stay. We understand the desire to enjoy the rooftop views in the evening, and we're always looking for ways to improve the guest experience.In the meantime, we hope you were able to enjoy the other amenities at The Windsor Suites. Thank you again for your feedback. We hope to see you again soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

Marco, thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a wonderful experience at The Windsor Suites in Philadelphia. We strive to provide exceptional service to all of our guests, and it's great to know that we achieved that with you. We hope to welcome you back in the near future for another fantastic stay. Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Charles,Thanks for the fantastic review! We're thrilled you had a great experience at The Windsor Suites. We hope to welcome you back again soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Thank you for sharing your positive feedback about your recent stay at The Windsor Suites, Fadi! We're delighted to hear that you enjoyed our prime location in Philadelphia! Your satisfaction is our top priority, and we're thrilled to know that you had a fantastic experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon! Burnell GoldmanGeneral ManagerThe Windsor Suites

David, We're absolutely delighted to hear about your excellent stay at The Windsor Suites! It's fantastic to know that our staff's helpful and friendly service contributed to making your time with us enjoyable. Your satisfaction means the world to us, and we look forward to providing you with another wonderful experience in the future. Should you need anything at all, please feel free to reach out.Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Burnell GoldmanGeneral ManagerThe Windsor Suites

Dana, we're really happy to hear you loved our location and found our staff helpful! Our team strives to provide exceptional service to ensure every guest has a memorable stay. If there's anything else we can assist you with during your next visit, please don't hesitate to let us know. Looking forward to welcoming you back soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Michael, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. Burnell GoldmanGeneral ManagerThe Windsor Suites