Bar (sur place)

Holiday Inn Philadelphia Arpt-Stadium Area – Avis

3 out of 5
Holiday Inn Philadelphia Arpt-Stadium Area
2033 Penrose Avenue, Philadelphia, PA

Avis

7,4

Bien

Note de 10 – Excellent, d’après 417 avis sur 1127." "
Note de 8 – Bien, d’après 272 avis sur 1127." "
Note de 6 – Acceptable, d’après 181 avis sur 1127." "
Note de 4 – Médiocre, d’après 124 avis sur 1127." "
Note de 2 – Terrible, d’après 133 avis sur 1127." "

8,0/10

Propreté

7,6/10

Service et personnel

7,0/10

Commodités

7,6/10

État et installations de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 – Bien

Roxane

Séjour de 1 nuit en février 2024

8/10 – Bien

Melissa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024

8/10 – Bien

Antoine

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Bien mais un peu cher. Très bien situé pour aller voir un équipe de sport professionnel (30 min à pieds)
Séjour de 2 nuits en décembre 2023
Elena R. a répondu le 12 déc. 2023
Merci beaucoup d'avoir pris le temps de partager votre avis. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour et que notre emplacement s'est avéré pratique pour assister à des événements sportifs professionnels.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine

8/10 – Bien

Paulo

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Belle hotel bien rénové
Séjour de 2 nuits en novembre 2023
Elena R. a répondu le 29 nov. 2023
Dear Guest,We are pleased to see that you found our hotel to be well-renovated. Renovations can have a significant impact on the overall experience of a stay by enhancing the comfort and appearance of the facilities.We hope you will choose our property for another great stay in the near future. Thank you for choosing us.

8/10 – Bien

JOHANNE

Séjour de 2 nuits en novembre 2023

10/10 – Excellent

Agnès

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

samuel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Endroit pafait pour aller au Eagles !!
Séjour de 2 nuits en octobre 2023

8/10 – Bien

colin

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en septembre 2023
Elena R. a répondu le 13 sept. 2023
Dear Guest , We appreciate your feedback, and we're pleased to hear that you had a positive experience during your stay.Thank you for choosing Holiday Inn Philadelphia and we hope to have the pleasure of serving you again in the future.

10/10 – Excellent

John

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en août 2023
Elena R. a répondu le 28 août 2023
Dear Guest ,Thank you for sharing your experience at Holiday Inn Philadelphia.We look forward to welcoming you back to provide you with another exceptional stay.

8/10 – Bien

Audrey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Mon no de confirmation n’a pas été retrouvé. Ils ont dû me donner une autre chambre une chance qu’il y avait de la place
Séjour de 1 nuit en août 2023
Elena R. a répondu le 14 août 2023
Dear Guest ,We are happy you had a satisfactory experience at Holiday Inn.Thank you for choosing us for your visit in Philadelphia, and we look forward to many more.

8/10 – Bien

Emeline

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hôtel propre ! Bien situé, en face d’un très bon dîner ! La chambre était superbe.
Séjour de 1 nuit en avril 2023
Victor S a répondu le 4 mai 2023
Emeline,We would like to thank you for choosing our hotel for your accommodation needs while in Philadelphia!We hope to see you return to our hotel soon.Thank you .

10/10 – Excellent

Soufiane

Séjour de 1 nuit en décembre 2022
Victor S a répondu le 6 janv. 2023
Soufiane,Thank you for being our guest and for your review.We hope we will have the opportunity to welcome you again.

10/10 – Excellent

Olivier

Séjour de 1 nuit en novembre 2022

10/10 – Excellent

France

Séjour de 1 nuit en août 2022
Victor S a répondu le 7 août 2022
Thank you France for such great feedback .We hope to have you back soon with us . Victor S

8/10 – Bien

Jenner, Brentwood

Points forts : Propreté, service et personnel et commodités.
Pretty good place
Séjour de 1 nuit en mai 2024

8/10 – Bien

Maryanne

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
The room was more than adequate; however we did have breakfast and dinner in the dining room. The service was below par.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Clara

Voyage en famille, Voyage en groupe
Points forts : Commodités, état et installations de l’hébergement
It was alright with us having to change rooms once because I guess the housekeeps leave after a certain time and we wanted a new mattress zip up cover for it being crusty with something and the front desk lady didn’t really understand what we meant. And that you have to lay 15 a day for valet service when it was optional for us to use it.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Destiney

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It’s good
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Asiba

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice
Séjour de 1 nuit en mai 2024

4/10 – Médiocre

Ormala

Voyage en groupe
Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
The room was falling apart. Staff would try to enter the room without announcing themselves (TWICE).
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Tiara

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Timothy

Points faibles : État et installations de l’hébergement
The bed was comfortable and the shower had good flow bút the property was run down. Area around the property sketchy. Close enough to Citizens Park Field to walk easily. Somewhat close to SEPTA stop.
Séjour de 2 nuits en mai 2024
Elena R. a répondu le 23 mai 2024
Dear Timothy,Thank you for sharing your feedback. We’re glad to hear that you found the bed comfortable and the shower satisfactory. We appreciate your positive comments about our proximity to Citizens Bank Park and the SEPTA stop.However, we regret to hear that you found the property run down and the surrounding area sketchy. Providing a safe and well-maintained environment is important to us, and we will consider your comments as we plan for future improvements.Your feedback is invaluable in helping us enhance our guest experience.We hope to have the opportunity to welcome you back and provide a better experience in the future.

10/10 – Excellent

Enmanuel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Kevin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was good
Séjour de 1 nuit en mai 2024

8/10 – Bien

Kevin, Mt. Pleasant Mills

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very easy parking and good shuttle service to the airport
Séjour de 1 nuit en mai 2024
Elena R. a répondu le 15 mai 2024
Dear Kevin, Thank you for your feedback! We're thrilled to hear that you found our parking easy and enjoyed our shuttle service. We strive to make your experience as smooth and convenient as possible. Safe travels, and we hope to see you again soon!

2/10 – Terrible

Sara, Platte City

Points faibles : Propreté
Séjour de 1 nuit en mai 2024

8/10 – Bien

Christine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
There wasn't much in the way of eating
Séjour de 2 nuits en mai 2024
Elena R. a répondu le 10 mai 2024
Dear Christine,Thank you for your feedback, Christine.We appreciate you taking the time to share your experience with us. We're sorry to hear that you found limited options for dining during your stay. We understand the importance of having convenient dining options available for our guests and will certainly consider your comments as we strive to improve our services. If there's anything specific you feel we could do to enhance our dining offerings, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for a more satisfying experience in the future.

8/10 – Bien

Brian

Points forts : Propreté, service et personnel
It was a solid place to stay a night with a good location near the stadium and casino.
Séjour de 1 nuit en mai 2024
Elena R. a répondu le 16 mai 2024
Dear Brian,Thank you for your feedback! We're glad to hear that you found our location convenient for your needs, being close to the stadium and casino.It's great to know that our hotel provided a solid place for you to stay for the night. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.We look forward to welcoming you back in the future!

8/10 – Bien

Piravinth

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mai 2024

2/10 – Terrible

Antonio

Voyage de couple, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very disappointing. The building itself had a strange odor and the room too. The walls were all patched and stained, the rooms are dark, the bathrooms are dark, the beds and pillows are uncomfortable. The valet person I confused for a homeless man who was rude, dress inappropriately and was not professional in any way. My wife and I stayed but if we would have had our children with us I would have left real quick. Won’t be coming here again and if you have children you should think twice.
Séjour de 3 nuits en mai 2024
Elena R. a répondu le 10 mai 2024
Dear Antonio,We're truly sorry to hear about your disappointing experience at our hotel. Your feedback is deeply concerning, and we apologize for the issues you encountered during your stay.The conditions you described regarding the strange odor, stained walls, uncomfortable beds and pillows, and overall lack of cleanliness are not reflective of our standards. We take cleanliness and guest comfort very seriously, and we regret that we fell short in this instance. Rest assured, we will investigate these concerns thoroughly and take immediate action to address them.Additionally, we apologize for the behavior of the valet person you encountered. Providing professional and courteous service is essential to us, and we're sorry to hear that this was not your experience. We'll address this matter with our team to ensure that all staff members uphold our standards of professionalism and hospitality.Your comments are invaluable to us, and we appreciate you bringing these issues to our attention.We hope you'll consider giving us another chance to provide you with the exceptional experience you deserve.

4/10 – Médiocre

Hannah

Séjour de 1 nuit en avril 2024

8/10 – Bien

Troy, Sainte Catherine

Points forts : Propreté, service et personnel
.
Séjour de 3 nuits en avril 2024

8/10 – Bien

Michael

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en avril 2024

4/10 – Médiocre

william

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The parking situation was unclear. I was told to valet the car but then when I called for it, they said they couldn’t find my car. So I showed my stub and they said that it was self-park. They have ample parking. It’s just a way to make more money. Also, I believe they have free breakfast but they don’t tell you that.
Séjour de 3 nuits en avril 2024
Elena R. a répondu le 23 avr. 2024
Dear William,Thank you for sharing your experience with us, and we sincerely apologize for the confusion and inconvenience you faced regarding the parking situation during your stay.We understand that clear communication is essential, and we regret any frustration caused by the misunderstanding between valet and self-parking options. Rest assured, we will review our procedures and ensure that our staff provides accurate information to our guests regarding parking arrangements.Regarding breakfast, we apologize if there was any oversight in communicating the availability of complimentary breakfast during your stay. We strive to provide transparent information about our amenities to all guests, and we regret any confusion in this regard.Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. We will take steps to address the issues you've raised and improve our services for future guests.

8/10 – Bien

Philip E.

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Breakfast that was included left a lot to be desired. The staff brought out white and rye bread, that was ice cold, no rolls or bagels or muffins, no toaster. The breakfast area was being set up at 8:30 AM so when I got there, no milk for coffee,, ice cold bread, had to wait for butter, etc. Not the breakfast I'm used to seeing at other hotels. Other than that, everything else was very good.
Séjour de 1 nuit en avril 2024
Elena R. a répondu le 23 avr. 2024
Dear Philip,Thank you for sharing your feedback with us. We're glad to hear that you found everything else to be very good during your stay, but we're truly sorry that the breakfast experience did not meet your expectations.We apologize for the shortcomings in the breakfast service, including the lack of variety, cold bread, and delays in setting up essentials like milk and butter.Your comments are invaluable to us, and we will address them with our breakfast staff to ensure improvements are made to enhance the quality and efficiency of our breakfast service.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved breakfast experience in the future.

10/10 – Excellent

Asabia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff there were amazing. Always ready to answer my questions. Room was nice and clean. I will be staying here again
Séjour de 3 nuits en avril 2024
Elena R. a répondu le 23 avr. 2024
Dear Asabia,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you found our staff to be amazing and accommodating during your stay. Providing excellent service and assistance to our guests is a top priority for us, and we're delighted that our team exceeded your expectations.We're also glad to hear that you enjoyed the cleanliness and comfort of your room. Maintaining a clean and inviting environment for our guests is essential, and we're pleased that we met your standards.We can't wait to welcome you back for another stay with us!

6/10 – Acceptable

Craig

Points forts : Service et personnel
Great location for Phillies game
Séjour de 2 nuits en avril 2024
Elena R. a répondu le 23 avr. 2024
Dear Craig,We're glad to hear that our hotel's location worked well for your visit to the Phillies game! Being conveniently located near popular attractions like sports stadiums is one of the highlights of staying with us.We'd love to welcome you back for another great stay!

10/10 – Excellent

JEFFERY

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Would stay again!
Séjour de 1 nuit en avril 2024
Elena R. a répondu le 23 avr. 2024
Dear Jeffery,We're thrilled to hear that you enjoyed your stay with us and that you would choose to stay again! Providing a positive experience for our guests is our top priority, and we're delighted that we could meet your expectations.We can't wait to welcome you back for another wonderful stay in the future.

10/10 – Excellent

Cassie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was amzing and helpful. Juan, lee, and chris who helped with the valet parking amswered any questions we had. The entire staff was friendly and helpful
Séjour de 4 nuits en avril 2024
Elena R. a répondu le 23 avr. 2024
Dear Cassie,It's fantastic to hear that Juan, Lee, Chris, and our entire team made such a positive impression on you during your stay! Providing exceptional service and assistance to our guests is a top priority for us, and we're thrilled that our staff went above and beyond to ensure you had a pleasant experience.Your kind words will be shared with Juan, Lee, Chris, and the rest of our team in recognition of their outstanding hospitality. We're grateful for your feedback and for choosing to stay with us.We look forward to welcoming you back for another memorable stay in the future.

10/10 – Excellent

Daniel

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay.
Séjour de 4 nuits en avril 2024
Elena R. a répondu le 12 avr. 2024
Dear Daniel,Thank you for your feedback! We're thrilled to hear that you had a great stay with us. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon

10/10 – Excellent

Robert

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was in Philly for wrestlemania. Hotel made for a short drive to the places we needed to go to
Séjour de 4 nuits en avril 2024
Elena R. a répondu le 10 avr. 2024
Dear Robert,Thank you for your feedback! We're glad to hear that our hotel's location made it convenient for you to get to the places you needed to go during WrestleMania weekend in Philly. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant experience in the future!

8/10 – Bien

Michael

Voyage en groupe
Points forts : Propreté, service et personnel
Staff was good. Check in and checkout was smooth and the hotel was sold out. I was impressed how they handled everything as it was Wrestlemania weekend. Definitely recommend.
Séjour de 4 nuits en avril 2024
Elena R. a répondu le 10 avr. 2024
Dear Michael,Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you had a smooth check-in and checkout process and that our staff impressed you with their handling of the busy WrestleMania weekend.We truly appreciate your recommendation and are grateful for your support.We look forward to welcoming you back in the future!

6/10 – Acceptable

Kyle

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et commodités.
Points faibles : État et installations de l’hébergement
You had to throw your body into the door to just open it and had to slam it to fully shut it. Also threw out the stay you can hear other rooms have the same problem so we kept waking up every time someone open or closed their door. Need more luggage carts and hang more things on walls so it’s less echoing in the rooms.
Elena R. a répondu le 10 avr. 2024
Dear Kyle,Thank you for sharing your experience with us. We apologize for the inconvenience you experienced with the doors in your room.We take your feedback seriously and will address the issues you've raised with our maintenance team to ensure that proper measures are taken to improve the functionality of the doors and reduce noise disturbances in the rooms. Additionally, we appreciate your suggestion regarding the availability of luggage carts and adding more items to the walls to reduce echoing.Your feedback is invaluable to us, and we will use it to make necessary improvements to enhance the overall guest experience.We value your patronage and hope to have the opportunity to better serve you in the future.

2/10 – Terrible

Honghao

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

William

Voyage en famille avec de jeunes enfants, Voyage en famille
Its was ok. The people in the room next to us was veey loud
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Phaite

Voyage en famille
Helpful staff. Very clean
Séjour de 1 nuit en avril 2024
Elena R. a répondu le 5 avr. 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you found our staff helpful and that you appreciated the cleanliness of our property. Providing excellent service and a clean environment for our guests is our top priority.We look forward to welcoming you back for another pleasant experience in the future!

6/10 – Acceptable

Jamie

Voyage en famille
Points forts : Propreté, service et personnel
Parking and area felt unsafe and there was literally only 5 tv stations which not one of them had sports (ncaa tournament to be exact).
Séjour de 1 nuit en mars 2024
Elena R. a répondu le 5 avr. 2024
Dear Guest,We appreciate you taking the time to share your feedback with us. We're sorry to hear about your concerns regarding the parking situation and the area's safety.Your comfort and security are of utmost importance to us, and we apologize if we fell short of providing a sense of safety during your stay.Additionally, we apologize for any inconvenience caused by the limited TV stations available during your stay, especially regarding missing sports events like the NCAA tournament. We understand the importance of providing various entertainment options for our guests, and we will consider your feedback as we strive to improve our services.We value your feedback and hope to have the opportunity to better serve you in the future.

6/10 – Acceptable

April

Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en mars 2024

2/10 – Terrible

Douglas

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This should not be an IHG it’s so dirty only one elevator works then they take you up an service elevator and it has bugs everywhere in there I’m just so disappointed I will never stay there again and to charge you for parking is also ridiculous I’m not sure how long it’s been an IHG but it’s crazy because it’s definitely not worth what you pay it’s basically a Motel 6 don’t waste your time or money book something else
Séjour de 1 nuit en mars 2024
Elena R. a répondu le 5 avr. 2024
Dear Douglas,We're deeply sorry to hear about your disappointing experience during your stay with us. Maintaining a clean and comfortable environment for our guests is a top priority, and it's disheartening to learn that we fell short of your expectations in this regard. Please accept our sincerest apologies for any inconvenience caused by the cleanliness issues and the malfunctioning elevator. Rest assured, we take your feedback seriously, and we will address these concerns with our team to ensure improvements are made.Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to regain your trust in the future and provide you with a more pleasant experience.

10/10 – Excellent

Briana

Séjour de 1 nuit en mars 2024