Thank you for taking the time to give us your feedback. It seems that we didn't quite hit the mark for you on exception of our location. We would be happy to hear from you on how we can improve. Please feel free to contact us if you wish to provide additional feedback.

Thank you Rachel for taking the time to give us your feedback. We are very sorry to hear that you did not have a restful stay, and that other guests were not respectful and caused a lot of noise during the night. Further we do apologize for the placement of your room, and if you should decide to stay again, feel free to contact us and request specific area of the hotel and we are happy to accommodate. We have also forwarded your cleanliness issue to the housekeeping department. Thank you for the nice comments on the staff. We do hope to see you again in the future.

Thank you for taking the time to give us your feedback. We are sorry to see that we did not meet expectations. Please feel free to contact us so we can discuss your stay further.

Thank you for the review. We appreciate the feedback. Sorry to hear of the dirty window sills and the lack of a view. We are happy you had a nice restful sleep.

Thank you for the feed back. Sorry to hear that check in was not friendly, and that your room was smelling like smoke. That is not our standard of course, and we hope it was brought to our attention so we could rectify it for you.

Hello Mia! We are happy to hear you found the location to be convenient for the event you went to. We love how close we are to many areas to visit in Penticton. Thank you for bringing the ceiling/wall issues forward, we have immediately asked our maintenance team to fix those issues. We hope that you will visit us again.

Thank you so much Linda for taking the time to give us your feedback. We are looking forward to renovations in the near future, and we hope to see you again soon!

Thank you, Suzanne, for the 4/5. We are very happy to see you enjoyed your stay overall. We would be happy to hear from you further with any additional feedback you may wish to share to enhance all guest's experience. We hope to see you again soon!

Thank you so much Brandi for the wonderful review and the very nice comments about our staff, and the pool and hot tub. We look forward to your next visit.

Hello Brittany, we are very sorry to hear that you felt staff provided little information to you during check in and check out, and that responses were different. We will be sure to check the online information to make sure it aligns with the hotel. We are very sorry to hear you did not feel safe in the elevator. We do understand it is quite old and we are currently looking into finding a new one. I do hope you stay again and give us the chance to give you a better experience.

Hi Jennifer! Thank you for taking the time to give us your feedback. We would be happy to hear from you further for any additional feedback you may wish to share with us.

Thank you, Mandeep, we are quite aware that our elevator is an older and we certainly are looking into purchasing a new one. We do hope that other than the elevator, you enjoyed your stay and we get to welcome you back in the future.

Hi Ian, Thank you so much for your wonderful review. We are so happy to hear you enjoyed the pool and that the hotel was quiet and clean. We thank you for taking the time and hope to see you again soon.

Hello Wayne, Thank you so much for your continued patronage. We are so happy to hear you enjoy your stay! We certainly appreciate your business and can't wait to welcome you back.

Thank you so much Jason for taking the time to rate us. We are so happy that you enjoyed your stay and found us friendly and that you were able to enjoy our pool side rooms. We look forward to seeing you again!

Hello Michael, thank you so much for the feedback. Our apologies you felt the day-by-day rate was not explained clearly. You do receive confirmation on rates upon booking as well, as it should show rates when you are selecting room types and amount of nights staying. We are happy to look into your stay further, should your total not match your confirmation. Please feel free to reach out.

Hello Heather, we are sorry to see that we didn't quite meet expectations. We are happy to listen to all feedback as it always helps us improve guest experiences. Please feel free to reach out if you wish to discuss your stay further.

Thank you Frank for the feedback. We actually have a "your stay, your way" program where, housekeeping does not enter the room unless you request service. As well, we have placed on all the beds a "service" card you can hang on the door with two options, a replenish (which we would switch out amenities for you) or a Refresh which would be a service with making the bed. I hope this helps! Our apologies it was not clear for you during your stay. We will do better ensuring all guests are well informed.

Thank you or your feedback Fred. We are very sorry to hear that you found the pool fans to be so loud. They do need to be on for circulation as it is an atrium style pool area. We do turn them down at quiet time in the hotel which is 7am to 10pm. We will definitely look into making the quiet time one hour later. We do have banquet spaces you can rent through our banquet manager if you are a large group looking mingle and spend time together after our quiet time hours. Please feel free to reach out if you'd like to discuss your stay further.

Thank you so much Tom for the 4/5. We are happy to hear that you enjoyed your stay overall and we look forward to seeing you again.

Thank you Val, for taking the time to give us your feedback. We do apologize for the inconvenience of our pool and hot tub being closed. We were just waiting on final approval for opening, and we can happily say we are now up and running. We have forwarded your comments regarding the issues you've outline for our maintenance team to investigate. We hope you will visit us again to enjoy the new pool.

Hello Lorne, thank you for taking the time to submit your rating. We would be happy to hear from you further regarding your stay as we always love to listen to enhance guest experience.

Thank you so much Christopher for the feedback. We are happy to hear that you liked how easy it was to park in our very large parking area as well as found the rooms and hotel to be clean. Our housekeeping team works very hard! We hope to welcome you back soon.

Thank you Kelly for you feedback. We are so sorry to hear that the pool fans kept you from getting a restful sleep. We will be sure to inform the teams to lower the fan speed in hope to avoid noise. We do hope you will visit us again soon.

Thank you so much Lee for the review. We are so happy to hear that you enjoyed your stay and find us to be consistent. We love the beds too! We hope to see you again soon!

Hi Fred! Thank you so much for taking the time to rate us. We are happy to hear that you liked our location! It is a great spot close to many activities. We hope to see you again soon, perhaps for the next event in town!

Thank you so much Dawne for the wonderful comments about the clean room and wonderful service. We are elated to hear you had a great stay. We will look forward to seeing you again!

Thank you Gerald, for taking the time to rate us! And for the 4/5. Seems like you enjoyed your stay overall and we would be happy to host you again.

Thank you Gabriel for the review. We are very happy you enjoyed your stay with us. We will take your comments on directional signage to our management team. We hope to welcome you back soon.

Thank you, Linda, for taking the time to rate us. It seems we could have made your stay a little better and would be happy to hear your feedback should you wish to reach out. We hope to hear from you and see you again.

Hi Deanna, Thank you so much for taking the time to give us your feedback. We are happy to hear you found the staff charming. We do apologize sincerely that you found the room not up to your expectations. We always strive to ensure that guests feel comfortable and are happy to take any feedback at the time of stay to ensure we can address issues you may have and make sure you have a wonderful experience. I understand the carpets may look old and worn, but they were just installed in 2023. We will be sure to give this feedback to the design team. We do hope that we can welcome you back and give you a much better experience. Please feel free to reach out for any additional feedback.

Hi Brenda, thank you so much for your feedback. We are very sorry to hear that you felt the staff could care less. We do strive to ensure all guests feel taken care of and helped with any issues. We would be happy to connect on you further for details so we can address this with the team. Please feel free to reach out so we can have a better understanding on what we could do to improve your experience.

Thank you, Roger, for taking the time to give us your feedback. We are very happy to hear that you enjoyed your stay overall and found the staff to be friendly. We hope to welcome you back in the near future.

Thank you so much Baillie for the 5/5. We are so happy to see that you enjoyed your stay and we hope to welcome you back in the near future.

Hello Carmen, we appreciate you taking the time to give us your feedback. We are very sorry to hear that you did not enjoy your time here. We understand that not having a pool and hot tub is disappointing for guests, and we do have it listed on websites. We will work closer with websites to ensure the information is easy to find, as we do understand that it is not front and center but listed at the very end of all the hotel information. We do hope that you will give us another try when our pool/hot tub are open so we can have the opportunity to turn your negative stay into a positive one.

Thank you so much Jessica for taking the time to review us. We are happy to hear you enjoyed your stay overall and found the staff to be super friendly. We hope to welcome you back in the near future.

Thank you so much Gina for the 5/5. We are so glad that you enjoyed your stay, and we hope to see you again soon.

Thank you so much Gary for your kind comments about our property! Our teams work very hard to ensure cleanliness standards are high and the property is well maintained. We hope to welcome you back soon!

Thank you so much Assunta for the kind comments about our staff being very helpful and friendly. It is our mission to ensure all guests feel welcomed and valued. We so appreciate your business and hope to see you again in the near future.

Thank you, Harry, for the feedback. We are sorry to hear that you weren't impressed and would be happy to listen if you wish to provide additional feedback. We are always striving to improve and having the knowledge on to change things would be very helpful.

Hello Laura, Thank you for taking the time to review us. We are happy to see that you enjoyed your stay overall. If you wish to provide any additional feedback, please feel free. We always welcome any suggestions to help us improve guest experience. We hope to see you again in the future!

Hello Shelby, thank you so much for providing your feedback. We understand that our product is dated, and we are looking forward to some updates in the near future. We are happy to hear that you found the bed to be comfortable and the rooms clean, as well as our front-end staff to be friendly! We appreciate your business and hope to welcome you back in the near future!

Dear valued guest,Thank you for taking the time to share your positive feedback regarding your recent stay at Sandman Hotel Penticton.We are thrilled to hear that you found our hotel's location convenient, check-in process quick, and our staff friendly. It's wonderful to know that you enjoyed the comfort of our beds and that you are planning to return in the future.Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay!Best regards,Joshua MGeneral ManagerSandman Hotel Penticton

Dear Erin,Thank you for taking the time to rate your recent stay at Sandman Hotel Penticton.We appreciate your positive rating and hope that you had a comfortable and enjoyable experience during your time with us. If you have any specific feedback or suggestions for improvement, please feel free to share them with us as we continually strive to enhance the experience of our guests.We look forward to welcoming you back to our hotel in the future.Best regards,Joshua MGeneral ManagerSandman Hotel Penticton

Dear Jolene,Thank you for choosing to stay at Sandman Hotel Penticton. We appreciate you taking the time to provide feedback on your recent experience, although we regret to see that it didn't meet your expectations.We strive to ensure that all our guests have a comfortable and enjoyable stay, and we apologize if we fell short of delivering that experience during your visit. Your feedback is valuable to us as we continuously work to improve our services and facilities.If you would like to share more details about your stay or if there is anything specific we can address, please feel free to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Best regards,Joshua MGeneral ManagerSandman Hotel Penticton

Dear Jenna Van de,Thank you for choosing to stay at Sandman Hotel Penticton and for taking the time to leave us a rating. We appreciate your feedback and are glad to see that you had a positive overall experience during your visit.If there are any specific areas where we can further improve to earn that fifth star from you next time, please don't hesitate to let us know. Your input is valuable to us as we strive to provide excellent service to all our guests.We look forward to welcoming you back to Sandman Hotel Penticton in the future.Best regards,Joshua MGeneral ManagerSandman Hotel Penticton

Dear Alison,Thank you very much for your generous rating! We're delighted to hear that you had a wonderful experience during your stay with us at Sandman Hotel Penticton. If there's anything specific that made your stay exceptional, or if there are any areas where we can further improve, please don't hesitate to let us know.We hope to welcome you back again soon for another enjoyable stay!Best regards,

Dear Christy,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the pool and hot tub being out of service. We understand the importance of timely notifications, and we regret if this information was not adequately conveyed prior to your booking. Please note that the status of the pool and hot tub is clearly indicated on our booking website.We appreciate your acknowledgment of the comfortable beds and will address the concerns you raised about the shower promptly. Your feedback helps us improve our services and facilities for all our guests.Warm regards,

Thank you for your feedback, Bernard. We appreciate your perspective and will strive to make improvements to enhance your experience in the future.Best regards,

Thank you for your excellent rating, Christian! We're delighted to hear that you had a wonderful experience during your stay at Sandman Hotel Penticton.Best regards,