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WoodSpring Suites Davenport FL – Avis

2.5 out of 5
WoodSpring Suites Davenport FL
702 Champions Drive, Davenport, FL

Avis

6,6
Note de 10 – Excellent, d’après 164 avis sur 516." "
Note de 8 – Bien, d’après 95 avis sur 516." "
Note de 6 – Acceptable, d’après 84 avis sur 516." "
Note de 4 – Médiocre, d’après 68 avis sur 516." "
Note de 2 – Terrible, d’après 105 avis sur 516." "

7,6/10

Propreté

7,2/10

Service et personnel

6,2/10

Commodités

7,6/10

État et installations de l’hébergement

7,0/10

Écoresponsabilité

Avis

4/10 – Médiocre

Luc

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
La présence de coquerelles. Les planchers sales. Les draps qui sentent l’odeur de chiens. Les murs sales.
Séjour de 4 nuits en février 2024
Carlos Rodriguez GM a répondu le 17 févr. 2024
Thank you for your feedback regarding your stay. Our guest expectations are very important to us and when we fall short, we take it very seriously and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Sincerely, Carlos Rodriguez- General Manager

4/10 – Médiocre

Céline

Voyage en famille
Points forts : Confort de la chambre
Points faibles : Propreté, service et personnel
À éviter !!
Je vous conseille d'éviter !! La chambre n'était pas très propre, et on y a trouvé des cafards à plusieurs reprises :( on a donc dû acheter des pièges. les murs fins comme du papier donc on entend tout à l'intérieur comme à l'extérieur. Le ménage est fait tous les 15j seulement ?! Sinon il faut payer un supplément... Du coup on a demandé quand même un ménage supplémentaire. La dame de l'accueil nous dit qu'elle va se renseigner pour le tarif et nous laisser un message en retour. À ce jour je n'ai tjs pas l'info et pourtant je suis rentrée chez moi !! Lol Dans l'ascenseur une odeur horrible. La chasse d'eau des toilettes qui se recharge toute les 10 secondes... La nuit c'est juste insupportable :( La clim... Comment dire, on la laissait tte la journée pour rafraîchir la pièce, et en revenant le soir on avait l'impression d'être dans un hammam tellement c'était humide. Je pense sincèrement que c'est le pire hôtel où j'ai séjourné. La literie cependant était confortable, et il y a un supermarché à 2 mn à pied, ce sont les seuls avantages.
Séjour de 22 nuits en mai 2023
Carlos GM a répondu le 8 juin 2023
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manager

2/10 – Terrible

Mary Ellen, Brooklyn

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Upon arrival to my room, immediately saw ROACHES everywhere. General Manager was notified, and he saw no problem. I WILL NEVER STAY HERE! Or any Woodspring Suites after this!
Séjour de 2 nuits en mai 2024
Carlos Rodriguez GM a répondu le 24 mai 2024
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manager

10/10 – Excellent

Maria

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en mai 2024
Carlos Rodriguez GM a répondu le 20 mai 2024
Thank You!

10/10 – Excellent

Mario

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Thanks
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Laureen

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is our go to place! Love Love Love!!!
Séjour de 1 nuit en mai 2024
Carlos Rodriguez GM a répondu le 10 mai 2024
Thank you!

2/10 – Terrible

Marian

Séjour de 1 nuit en mai 2024

8/10 – Bien

Robert

Séjour de 2 nuits en avril 2024
Carlos Rodriguez GM a répondu le 30 avr. 2024
Thank You!!

10/10 – Excellent

Leonardo, Doral

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good
Séjour de 1 nuit en avril 2024
Carlos Rodriguez GM a répondu le 29 avr. 2024
Thank You!!

2/10 – Terrible

Ann

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Carlos Rodriguez GM a répondu le 22 avr. 2024
Thank you for your feedback regarding your stay. Our guest expectations are very important to us and when we fall short we take it very serious and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity.Sincerely, Carlos Rodriguez- General Manager

10/10 – Excellent

Laureen

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great Customer Service!!!
Séjour de 1 nuit en avril 2024
Carlos Rodriguez GM a répondu le 15 avr. 2024
Thank You!!

10/10 – Excellent

Raymond

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The fault of your own with them dogs and those hotel rooms bark all night. Plus, it’ll be nice if you have iron in the room other than that, everything else was perfect staff very professional very clean
Séjour de 7 nuits en avril 2024
Carlos Rodriguez GM a répondu le 29 avr. 2024
We will try to do better.

2/10 – Terrible

Carol

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This probably has German roaches in our room. People was arguing in parking lot outside. Moving trucks in parking lot. Not a safe spot for family. Roaches crawling on bed too. Don’t do it.
Carlos Rodriguez GM a répondu le 22 avr. 2024
Thank you for your feedback regarding your stay. Our guest expectations are very important to us and when we fall short we take it very serious and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Sincerely, Carlos Rodriguez- General Manager

10/10 – Excellent

Ben

Séjour de 1 nuit en avril 2024
Carlos Rodriguez GM a répondu le 29 avr. 2024
Thank You!!

2/10 – Terrible

Douglas

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff the rudest I’ve ever met
Carlos Rodriguez GM a répondu le 24 mai 2024
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manager

6/10 – Acceptable

monica, Washington

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel
Convenient location Staff rushing customers to leave No perks Not flexible when asked for 1 hour check out experience
Séjour de 3 nuits en mars 2024
Carlos Rodriguez GM a répondu le 29 mars 2024
"Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team, so that we can continue to improve. CRodriguez@sandpiper.us.com. Sincerely, Carlos Rodriguez- General Manager"

10/10 – Excellent

Karen

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I stayed at this property for a business trip and it met my needs based on location and proximity to major roadways, walkability to various food options nearby, ease of check-in, utility of the room, and safety of the property. I would stay there again if the need arose.
Séjour de 3 nuits en mars 2024
Carlos Rodriguez GM a répondu le 27 mars 2024
Thank you.

4/10 – Médiocre

raymond

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The restroom in the lobby was not allowed to be used, the coffee pot in lobby was not working, the room has a kitchen with no utensils. The hotel was being used by homeless. I don't recommend this hotel too anyone.
Séjour de 2 nuits en mars 2024
Carlos Rodriguez GM a répondu le 26 mars 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 – Excellent

Eva

Séjour de 2 nuits en mars 2024
Carlos Rodriguez GM a répondu le 15 avr. 2024
Thank you!!

6/10 – Acceptable

Kenneth

Séjour de 5 nuits en mars 2024

8/10 – Bien

Kenneth

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to Food store, good.
Séjour de 1 nuit en mars 2024
Carlos Rodriguez GM a répondu le 20 mars 2024
Thank You.

10/10 – Excellent

Marikin

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The cleanliness of the property. Front desk was friendly very professional getting me checked in fast and easy! Great customer service
Séjour de 1 nuit en mars 2024
Carlos Rodriguez GM a répondu le 19 mars 2024
Thank You!!

8/10 – Bien

Christina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I like the business model of keeping things simple to keep costs lower. Staff was great, very accommodating early check in was simple room was very spacious has a whole kitchen
Séjour de 1 nuit en mars 2024
Carlos Rodriguez GM a répondu le 19 mars 2024
Thank You.

2/10 – Terrible

Katti

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had to call to be buzzed in activity of people all through the night
Séjour de 1 nuit en mars 2024
Carlos Rodriguez GM a répondu le 19 mars 2024
My most sincere apologies about your stay. We will do better next time.

4/10 – Médiocre

Dennis

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The staff was incredibly friendly and helpful. The room however had excessive hair on the floor in the bathroom. There was animal hair on beds, pillows and floor.
Séjour de 9 nuits en mars 2024
Carlos Rodriguez GM a répondu le 19 mars 2024
My apologies concerning your stay. We will do better.Thank You.

8/10 – Bien

Bobby D

Séjour de 2 nuits en mars 2024

8/10 – Bien

Rosemary

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very basic but great for the price. Disappointed that no shampoo but large store was close. Convenient to Hwy27 to get to where we wanted to go. Could use an oven instead of a dishwasher
Séjour de 10 nuits en février 2024

4/10 – Médiocre

Derek

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
check in does not open till 3 pm - inconvenient for me as we were visiting friends in the area.
Séjour de 1 nuit en mars 2024
Carlos Rodriguez GM a répondu le 12 mars 2024
Our most sincere apologies about your check-in experience.

6/10 – Acceptable

Francisco

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
I find the property well located and the staff is nice and prompt to help. This is what I loved about being there, BUT and there is a big one here, I will not return. For some reason some of us staying there chatted about the connectivity issue with wireless signal no matter the provider. Also the big turn off is the internet. They only provide service for one device, on top of that, the signal was not strong enough and we had issues switching from device. I would have prefer to have a room with no TV and wi-fi coverage for us. Had the price been a bit lower I would have understood. It really made the experience uncomfortable for doing work or connecting with family. There are plenty of hotels in the area with similar price and 'unlimited' Wi-Fi coverage. NOT GOING BACK!,
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Laureen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very Clean and Comfortable. Also GREAT Customer Service!!!
Séjour de 1 nuit en février 2024
Carlos Rodriguez GM a répondu le 4 mars 2024
Thank you. Please come back and see us!

6/10 – Acceptable

Nora

Séjour de 1 nuit en février 2024
Carlos Rodriguez GM a répondu le 26 mars 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 – Excellent

Derrick

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en février 2024
Carlos Rodriguez GM a répondu le 4 mars 2024
Thank you.

4/10 – Médiocre

Alan

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
Very, very low budget. Bare minimum.
Séjour de 1 nuit en février 2024
Carlos Rodriguez GM a répondu le 28 févr. 2024
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. Sincerely, Carlos Rodriguez- General Manager

2/10 – Terrible

Sherry

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
One of our rooms was crawling with bugs.
Séjour de 3 nuits en février 2024
Carlos Rodriguez GM a répondu le 24 févr. 2024
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manager

6/10 – Acceptable

nestor

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Confort de la chambre
Séjour de 2 nuits en février 2024
Carlos Rodriguez GM a répondu le 24 févr. 2024
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manager

8/10 – Bien

Becky

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en février 2024
Carlos Rodriguez GM a répondu le 24 févr. 2024
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manager

4/10 – Médiocre

Candice

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
The staff was nice. The key card machine was down so I never received a key to the room. I had to be escorted to my room by the staff. The furniture in the room had scratches all over it. Not sure why but looked like a cat had a really bad stay there.
Séjour de 1 nuit en février 2024
Carlos Rodriguez GM a répondu le 17 févr. 2024
Thank you for your feedback regarding your stay. Our guest expectations are very important to us and when we fall short we take it very serious and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Sincerely, Carlos Rodriguez- General Manager

6/10 – Acceptable

Nooruddin

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Carlos Rodriguez GM a répondu le 4 mars 2024
My apologies on our inconsistencies.

10/10 – Excellent

Alyiah

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Felt Safe
Amazing Stay me and my boyfriend slept comfortably and felt safe and was very quiet. Amazing hotel we’ve been so far!
Séjour de 3 nuits en février 2024
Carlos Rodriguez GM a répondu le 17 févr. 2024
Thank you!!

8/10 – Bien

jean

Voyage en groupe
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 10 nuits en février 2024
Carlos Rodriguez GM a répondu le 17 févr. 2024
Thank you for your feedback regarding your stay. Our guest expectations are very important to us and when we fall short we take it very serious and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Sincerely, Carlos Rodriguez- General Manager

10/10 – Excellent

Laureen

Voyage d’affaires
Points forts : Commodités, état et installations de l’hébergement
Great Customer Service. Our room was So clean . Nice and Quiet surroundings!!!💕
Séjour de 1 nuit en février 2024
Carlos Rodriguez GM a répondu le 15 févr. 2024
Thank You!

10/10 – Excellent

Adrian

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 1 nuit en février 2024
Carlos Rodriguez GM a répondu le 15 févr. 2024
Thank You!

10/10 – Excellent

Claudia

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel is in a good area
Séjour de 1 nuit en février 2024
Carlos Rodriguez GM a répondu le 12 févr. 2024
Thank You!

10/10 – Excellent

Laureen

Voyage de couple, Voyage d’affaires
Points forts : Commodités, état et installations de l’hébergement
So clean! Great Customer Service on all shifts!!!
Séjour de 1 nuit en janvier 2024
Carlos Rodriguez GM a répondu le 8 févr. 2024
Thank You!!!

10/10 – Excellent

Patricia

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Ótimo custo/ beneficio
Atendimento simpático dos colaboradores.Todos muito atenciosos. Maquina de café na recepção e paozinho nas quintas e sexta feiras, foi muito gentil. Quarto grande, confortável condizente com as fotos. Gostei muito, me hospedaria novamente com certeza.
Séjour de 10 nuits en janvier 2024
Carlos Rodriguez GM a répondu le 8 févr. 2024
Thank you!!!

10/10 – Excellent

Janet

Séjour de 1 nuit en février 2024

10/10 – Excellent

Mie vierge

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en janvier 2024
Carlos Rodriguez GM a répondu le 12 févr. 2024
Thank You!

10/10 – Excellent

Chanel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Front desk was awesome
Séjour de 1 nuit en février 2024
Carlos Rodriguez GM a répondu le 6 févr. 2024
Thank You!!!

8/10 – Bien

Morgan

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was nice to have laundry in the building, wash my own clothes. The grocery store next door was great because I forgot my toothbrush. When I was hungry I could grab a good meal and some snacks.
Séjour de 13 nuits en janvier 2024
Carlos Rodriguez GM a répondu le 6 févr. 2024
Thank You!

10/10 – Excellent

Paula

Voyage avec des animaux de compagnie
Points forts : Commodités
Nice clean rooms
Séjour de 3 nuits en janvier 2024
Carlos Rodriguez GM a répondu le 6 févr. 2024
Thank You!!