Extérieur

Sheraton Orlando North Hotel – Avis

3.5 out of 5
Sheraton Orlando North Hotel
600 N Lake Destiny Dr, Maitland, FL

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 470 avis sur 1001." "
Note de 8 – Bien, d’après 226 avis sur 1001." "
Note de 6 – Acceptable, d’après 147 avis sur 1001." "
Note de 4 – Médiocre, d’après 78 avis sur 1001." "
Note de 2 – Terrible, d’après 80 avis sur 1001." "

8,2/10

Propreté

8,4/10

Service et personnel

7,8/10

Commodités

8,0/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 – Bien

Edward

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I didnt know it was going to be $17.00 a day for parking.
Séjour de 4 nuits en mai 2024
Customer Service a répondu le 20 mai 2024
Edward, thank you for sharing your feedback. It's important to us that our guests are well-informed about all charges. We're glad you chose Sheraton Orlando North Hotel and hope you had a pleasant stay. We're looking forward to welcoming you back in the future.

10/10 – Excellent

Elizabeth

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 14 mai 2024
Elizabeth, it's great to hear that your stay at Sheraton Orlando North Hotel was excellent. We're thrilled you had a top-notch experience and we hope to extend our warm welcome to you on your next trip to Orlando. We are grateful for your high rating and for choosing us as your accommodation. Safe travels until then!

10/10 – Excellent

Kimberly

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 13 mai 2024
Kimberly, it's delightful to receive your review! We're thrilled you had a positive experience at Sheraton Orlando North Hotel. Your feedback goes a long way in encouraging our team members. We eagerly anticipate welcoming you back in the future.

10/10 – Excellent

Kimberly

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very clean and quiet area. Good location!
Séjour de 2 nuits en mai 2024
Customer Service a répondu le 14 mai 2024
Kimberly, thank you for your terrific feedback. We're joyous that the cleanliness of Sheraton Orlando North Hotel met your expectations. Moreover, we're glad that its quiet surroundings and prime location contributed to a memorable experience. We hope to be your top choice for future visits in Orlando!

10/10 – Excellent

Rachel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice people work here :)
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 13 mai 2024
Rachel, thank you for sharing your experience at Sheraton Orlando North Hotel. It's delightful to know that our team members made your stay enjoyable. Your kind remarks will be shared with the entire team. We look forward to welcoming you again during your next visit.

8/10 – Bien

Natasha K

Voyage de couple
Points forts : Service et personnel
The front desk service was wonderful!
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 6 mai 2024
Natasha K, we're thrilled that you had such a positive experience with our front desk team members at Sheraton Orlando North Hotel. Your kind words mean a lot to us. We look forward to the opportunity to welcome you back in the future.

8/10 – Bien

Aaron

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Customer Service a répondu le 6 mai 2024
Aaron, it's splendid to see your favorable rating for Sheraton Orlando North Hotel. We're here to create memorable experiences for our patrons and are enthused by your feedback. We look forward to being your lodging of choice whenever you find yourself back in Orlando.

10/10 – Excellent

linda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great stay!
Séjour de 2 nuits en avril 2024
Customer Service a répondu le 3 mai 2024
Linda, we are absolutely thrilled to hear about your delightful experience at Sheraton Orlando North Hotel. Do come back soon, we'd love to serve you again.

8/10 – Bien

Chris

Nice stay
Séjour de 2 nuits en avril 2024
Customer Service a répondu le 2 mai 2024
Chris, it's wonderful to hear you had a pleasant stay at the Sheraton Orlando North Hotel. We truly appreciate your feedback and are delighted to have met your expectations. We're looking forward to welcoming you back in the near future for another enjoyable experience.

10/10 – Excellent

Ryan

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel and I will stay again!
Séjour de 2 nuits en avril 2024
Customer Service a répondu le 1 mai 2024
Ryan, it's fantastic to read that you enjoyed your stay at Sheraton Orlando North Hotel! We can't wait to welcome you back for another excellent experience.

10/10 – Excellent

Megan

Voyage en famille, Voyage d’affaires
Love this so beautiful and perfect
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 1 mai 2024
Megan, we're thrilled to hear your positive feedback about Sheraton Orlando North Hotel. Thanks for appreciating our beautiful property - it's always our aim to create a perfect experience for our guests. We look forward to welcoming you back on your next trip.

6/10 – Acceptable

Rachel

Séjour de 2 nuits en avril 2024
Customer Service a répondu le 19 mai 2024
Thank you for sharing your feedback, Rachel!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

8/10 – Bien

Jaime Jose

Séjour de 1 nuit en avril 2024
Customer Service a répondu le 13 mai 2024
Jaime Jose, thank you for choosing the Sheraton Orlando North Hotel and for the positive rating on Expedia. We're grateful for your support and look forward to welcoming you back soon.

8/10 – Bien

daisy, Jonestown

Séjour de 1 nuit en avril 2024
Customer Service a répondu le 12 mai 2024
Daisy, thank you for taking the time to rate your stay at Sheraton Orlando North Hotel. We're pleased to see you had a good experience overall and hope that you will choose us again in the future. We strive to offer an even better experience next time. Safe travels!

6/10 – Acceptable

Anel

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
The bathroom was not very clean. The carpet felt dirty. It’s next to a busy road, so there was some noise I was not expecting. You have to pay for WiFi after 24 hours. There is a parking fee of $17 for one night. No complimentary breakfast. When I asked for a room change due to the bathroom condition and stain on the toilet seat they were “unable to accommodate”.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 22 avr. 2024
Anel, we understand your stay did not meet expectations and appreciate your specific feedback. Cleanliness is a top priority for us, hence we regret any discomfort you felt. Our location close to major traffic does come with occasional noise and we apologize if this was a concern. While extra charges for certain amenities are standard practice, we understand your note about them. Our team usually works hard to accommodate guest requests, and it's unfortunate we couldn't fulfill your request this time. We're hopeful of turning around your experience during future stays.

8/10 – Bien

Richard

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was overall nice. I’d stay there again.
Séjour de 3 nuits en avril 2024
Customer Service a répondu le 22 avr. 2024
Richard, we're thrilled to hear your stay at Sheraton Orlando North Hotel was enjoyable and that you're considering us for your future travels. We eagerly look forward to welcoming you back and continuing to meet your expectations.

2/10 – Terrible

Karla

Voyage en groupe, Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Such a disappointment, as soon as I walk in into the room there was a dead cockroach in the carpet , there were also multiple dots stains in the carpet , the windows and bathroom door were dirty , the fridge was leaking , the shower head was covered in mold , foul smelling water was coming out of the faucet , very bad experience.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 22 avr. 2024
Karla, we regret to hear about the issues you encountered during your stay. Cleanliness and comfort are our top priorities, and it is clear that we failed to meet those standards in your case. We understand how unpleasant it must have been to deal with the situation regarding the hygiene and operational issues in your room. Please know that your feedback is being taken seriously and we are taking effective measures to rectify these matters. We hope to have the opportunity to earn back your trust in the future.

10/10 – Excellent

Melissa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 21 avr. 2024
Thanks for the outstanding rating, Melissa!We're delighted your time at Sheraton Orlando North Hotel was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 – Excellent

Venante

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was very accommodating. The property was walking distance to where my son was competing. Very convenient. I would stay there again.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 16 avr. 2024
Venante, it's wonderful to hear that our team members at Sheraton Orlando North Hotel were accommodating and that our location worked out perfectly for your son's events. We're thrilled that you consider staying with us again. We can't wait to welcome you back!

10/10 – Excellent

Juan

Séjour de 2 nuits en avril 2024

6/10 – Acceptable

Hirangel

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
La habitación tenía olor a cigarrillo. No hablan español.
Séjour de 2 nuits en avril 2024
Customer Service a répondu le 11 avr. 2024
Hirangel, gracias por compartir tus observaciones. Lamentamos el olor desagradable en su habitación y la barrera del idioma. Se tomarán medidas para garantizar que brindemos un ambiente más acogedor para todos los huéspedes en el futuro. Esperamos que nos brinde la oportunidad de brindarle un mejor servicio en el futuro.

10/10 – Excellent

Miguel

Séjour de 3 nuits en avril 2024
Customer Service a répondu le 29 avr. 2024
Miguel, thank you for choosing Sheraton Orlando North Hotel. We're thrilled to see your 5-star rating and can only hope your overall experience with us was a fantastic one. We look forward to the pleasure of serving you again in the future. Safe travels until then!

10/10 – Excellent

Chris

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent all around!
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 7 avr. 2024
Chris, we appreciate your high opinion of Sheraton Orlando North Hotel. It is delightful to know you had an all-around excellent experience. We look forward to welcoming you back for another unforgettable stay in the future.

10/10 – Excellent

Nestor

Points forts : Propreté
Séjour de 2 nuits en mars 2024
Customer Service a répondu le 2 avr. 2024
Nestor, the entire Sheraton Orlando North Hotel team thanks you for your high rating on Expedia. We're thrilled that we exceeded your expectations, and we look forward to providing the same wonderful experience on your next visit. Safe travels until then.

4/10 – Médiocre

Garrett

Voyage en famille
Points faibles : État et installations de l’hébergement
Lobby and public areas are lovely. Third floor carpeting in halls and room were disgusting with stains and dirty. Room was run down..
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 31 mars 2024
Garrett, we thank you for your feedback and it's good to know you found our public areas appealing. However, it's clear there were areas of your stay that didn't meet your expectations. We acknowledge your concern regarding the cleanliness of certain areas and room conditions. Rest assured, these are carefully looked into by our dedicated teams to improve our services wherever possible. Thank you for choosing us and for sharing your perspectives.

8/10 – Bien

Deja

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
Customer Service a répondu le 27 mars 2024
Thank you for taking the time to share your review with us, Deja!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Sheraton Orlando North Hotel.

4/10 – Médiocre

James, LAKE WALES

Séjour de 1 nuit en mars 2024
Customer Service a répondu le 26 mars 2024
James, we take note of your rating and regret to hear that your recent stay didn't meet your expectations. We'd value the opportunity to learn more about your experience. Please consider sharing your feedback with us directly. We hope to have the chance to welcome you back and better cater to your needs.

10/10 – Excellent

shatavia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice and clean hotel.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 25 mars 2024
Shatavia, thank you for sharing your kind words. We're delighted that the Sheraton Orlando North Hotel met your standards for cleanliness and overall quality. We aim to provide a superior experience for every guest. We look forward to welcoming you back during your next visit to Orlando.

8/10 – Bien

Jennifer

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was quiet and nice and had EV charging
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 25 mars 2024
Jennifer, it's wonderful to hear you appreciated the tranquillity and amenities at Sheraton Orlando North Hotel, including our EV charging facilities. We thank you for choosing our hotel and leaving such a positive review. We hope to welcome you back soon.

10/10 – Excellent

Al Alim, West Palm Beach

Points forts : Propreté, service et personnel
Overall was a good stay only comment I have is the room had a slight wet smell at first
Séjour de 2 nuits en mars 2024
Customer Service a répondu le 23 mars 2024
Thank you for staying at the Sheraton Orlando North Hotel and sharing your experience. We are pleased to read that you enjoyed your stay with us. We took note of your comment regarding the initial mild damp aroma in the room. Rest assured, we have shared your feedback with our housekeeping team for review. We appreciate the constructive feedback and look forward to hosting you again in the future.

10/10 – Excellent

Diego

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I had a ward event so it was helpful to be at the same hotel as the event . I was in all a great stay for my event . But the breakfast buffet was charge , it’s not really an inconvenience. But I believe the Expedia page said it was included. Maybe something to clarify in the future .
Séjour de 2 nuits en mars 2024
Customer Service a répondu le 18 mars 2024
Diego, it's wonderful to hear that your event at Sheraton Orlando North Hotel was successful. We love providing comfort and convenience to our guests. We appreciate the feedback on the breakfast buffet. We checked our Expedia page and it does list breakfast available for a fee, which is typical of full service hotels. We do hope you enjoyed your breakfast with us! We look forward to welcoming you back for future events.

8/10 – Bien

Ramon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 19 mars 2024
Ramon, thank you for choosing to stay at Sheraton Orlando North Hotel. Your rating does speak volumes and we are pleased that your experience was satisfactory. We look forward to your next visit and promise to strive to make your experience even more enjoyable.

2/10 – Terrible

Achieng

Séjour de 1 nuit en mars 2024
Customer Service a répondu le 18 mars 2024
Achieng, it's disheartening to realize you didn't have the experience you anticipated. Without specific comments, it's difficult to address issues. If you find the time, please consider providing us more information so we can properly respond to your concerns and strive to improve future stays.

10/10 – Excellent

Melissa, Fishers

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good and great service and restaurant!
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 14 mars 2024
Melissa, it's wonderful to read you valued the excellent service and dining experience at Sheraton Orlando North Hotel. We strive to make our guests' stays as enjoyable as possible. Thank you for sharing your feedback and we hope to see you again soon.

8/10 – Bien

Barbara

Points forts : État et installations de l’hébergement
The pool
Séjour de 10 nuits en mars 2024
Customer Service a répondu le 13 mars 2024
Barbara, thanks for your feedback. We're glad you enjoyed your stay with us at the Sheraton Orlando North Hotel. We're especially happy that you had the opportunity to enjoy our pool. We look forward to welcoming you back next time.

6/10 – Acceptable

jacquese

Points forts : Propreté, service et personnel
I believe for a Sheraton the floors could have been a little cleaner the elevators were somewhat dirty the floors in general could have been cleaner too many stains and dirt not to be picky but the staff never told me there was a $17-18 fee to park they just said if I have a car my key would give me access to the parking and I found out when I checked out also the guy at the counter never told me I needed to keep the key to get out the parking lot just small things but I don’t like hidden costs and I understand if it was a mistake but they should have told me when I checked in.. just my input hopefully this helps with your review process
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 11 mars 2024
Jacquese, we appreciate your feedback and thank you for bringing these conditions to our attention. We strive to provide a clean environment for all, and we're sorry to hear about your concerns regarding cleanliness and communication. It’s important to us that all our guests are informed of any additional charge at check-in, and we apologize if you found this was not the case. We hope to improve upon these aspects for your future visits.

10/10 – Excellent

amanda

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was amazing we will be back
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 11 mars 2024
Amanda, your review made our day! We're thrilled to know that you found your stay at Sheraton Orlando North Hotel amazing. We eagerly await your return for another memorable experience.

4/10 – Médiocre

David

Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Propreté
The room was disgusting. The first room had gad stuff all over the bed sheet. They told me the room was just renovated. I felt i was being punked. This is the sheridan. So then they put me in a different room bed sheet with holes al over. The rest of the hotel look nice.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 9 mars 2024
David, it's disappointing to hear that your stay did not meet expectations. We are truly sorry about the discomfort you experienced with the cleanliness of your room. We're usually known for our top-notch rooms, and we regret that this was not reflected during your stay. Things like this should certainly not happen in a recently refurbished room. Your comments regarding the linen condition are also concerning and taken seriously. Please know we understand the importance of providing a comfortable and inviting atmosphere to all our guests and will investigate to ensure similar instances do not occur. It's a relief, though, that you found other parts of our premises appealing. Thank you for your feedback. We sincerely hope for an opportunity to provide you with an improved experience in the future.

2/10 – Terrible

Tiffany

Points faibles : Propreté, état et installations de l’hébergement
Customer Service a répondu le 11 mars 2024
We appreciate you taking the time to share your feedback, Tiffany.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

6/10 – Acceptable

Dana

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
the parking entrance blocked the exit. upon arriving, the entrance is backwards too; everything was dirty
Séjour de 2 nuits en février 2024
Customer Service a répondu le 27 févr. 2024
Dana, we appreciate your feedback about your recent stay. It seems from your comments that you ran into several challenges with the layout of our facility, particularly concerning the entryway and cleanliness. We are dedicated to offering an effortless experience for our guests, so we regret to hear of these concerns. Rest assured, we'll review your feedback with our team members for future improvements. Thank you for bringing these issues to our attention.

10/10 – Excellent

China

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Front desk staff was very nice
Séjour de 1 nuit en février 2024
Customer Service a répondu le 27 févr. 2024
China, we're happy to hear that you had a pleasant experience during your visit at Sheraton Orlando North Hotel. We're thrilled that our front desk team members made a great impression on you. Thank you for taking the time to share. We're looking forward to welcoming you back soon.

10/10 – Excellent

Victor

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great hotel for a great price
Customer Service a répondu le 27 févr. 2024
Victor, thank you for sharing your kind words about Sheraton Orlando North Hotel. We're thrilled you found our offerings to be great value. Looking forward to welcoming you back on your next visit.

6/10 – Acceptable

Jacqueline, Cottage Grove

Séjour de 4 nuits en février 2024
Customer Service a répondu le 20 mars 2024
Jacqueline, thank you for taking the time to rate your stay at Sheraton Orlando North Hotel. It appears your experience did not meet all your expectations. We continually strive to improve our guest experiences and would love to hear any suggestions you may have. We hope to have the opportunity of welcoming you back on future visits.

6/10 – Acceptable

amy

Voyage en famille
You have to pay for parking on their own lot there is no where elese to park and no busiinesses nearby that would use their parking I felt like i was nickel and dimed alot wont stay there again
Séjour de 1 nuit en février 2024
Customer Service a répondu le 22 févr. 2024
Amy, we appreciate your feedback. We understand your concerns about the parking fees and can see how this had an impact on your stay. Our location and various amenities often require certain measures, such as a parking charge. However, we're striving to make our services clearer to all our guests. We regret to hear that you felt anything less than satisfactory during your stay. It's our hope you might consider giving us another opportunity to offer a more positive experience in the future.

8/10 – Bien

Curtis

Points forts : Service et personnel
Séjour de 2 nuits en février 2024
Customer Service a répondu le 22 févr. 2024
Curtis, we're thrilled to see your positive rating for Sheraton Orlando North Hotel. It would mean the world to us if you could share your experience in more detail. We're looking forward to welcoming you back in the future to provide the same level of erudite service.

10/10 – Excellent

John

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It was great stay what are hotel was clean
Séjour de 1 nuit en février 2024
Customer Service a répondu le 12 févr. 2024
John, we're thrilled to read your positive feedback about your stay at Sheraton Orlando North Hotel. Our team members are dedicated to maintaining clean, comforting environments so our guests can truly enjoy their stay. We're already looking forward to your next visit.

8/10 – Bien

Annkatrin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Customer Service a répondu le 13 févr. 2024
Annkatrin, thank you for choosing Sheraton Orlando North Hotel and for taking the time to rate us. We hope that your stay was a pleasant one and we look forward to serving you again on your next visit. Safe travels!

10/10 – Excellent

Daniel W., Palm Harbor

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great property layout. Only suggestions is to have more luggage carts available
Séjour de 2 nuits en février 2024
Customer Service a répondu le 11 févr. 2024
Daniel W., thank you for choosing Sheraton Orlando North Hotel and for sharing your experience. We're delighted to hear you enjoyed the property layout. Your suggestion regarding the availability of luggage carts has been duly noted. We are always striving to improve our guest experience, and feedback like yours aids in that mission. We hope to welcome you back soon.

6/10 – Acceptable

Shabreeka

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : Commodités
When come in or out the key wouldn’t work to let us out the gate. We had to pay to be let out. In advance we already had paid from the entire time we were staying.
Séjour de 2 nuits en février 2024
Customer Service a répondu le 9 févr. 2024
Shabreeka, we understand there have been some difficulties regarding the gate operation during your stay. It's not our intent to create inconvenience for our guests. We thank you for bringing this matter to our attention. We hope this isolated incident won't discourage you from considering us for future visits.

2/10 – Terrible

Michael

Séjour de 3 nuits en janvier 2024
Customer Service a répondu le 8 févr. 2024
Michael, it seems your experience did not meet your expectations. We strive to provide a high standard of service and regret to hear you may have encountered some issues. We value your feedback and take it seriously. We hope you'll give us another chance to make a positive impression in the future.