Sur la plage

Carousel Resort Hotel & Condominiums – Avis

3 out of 5
Carousel Resort Hotel & Condominiums
11700 Coastal Hwy, Ocean City, MD

Avis

7,8

Bien

Note de 10 – Excellent, d’après 578 avis sur 1508." "
Note de 8 – Bien, d’après 427 avis sur 1508." "
Note de 6 – Acceptable, d’après 260 avis sur 1508." "
Note de 4 – Médiocre, d’après 140 avis sur 1508." "
Note de 2 – Terrible, d’après 103 avis sur 1508." "

7,6/10

Propreté

8,0/10

Service et personnel

7,8/10

Commodités

7,2/10

État et installations de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 – Bien

Marie-Noelle

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room smelled weird
Séjour de 5 nuits en août 2023
Hotel Management a répondu le 21 août 2023
Hello Marie-Noelle, thank you for sharing your feedback with us regarding your recent stay. We're sorry to learn that you experienced an unpleasant odor in your room. Our team is committed to maintaining a clean and pleasant environment for our guests, and we take concerns like this seriously. We will make sure to address this issue promptly to ensure that future guests do not encounter the same problem. We appreciate your feedback, as it helps us improve our services and facilities. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

8/10 – Bien

Ariane

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel
L'emplacement est parfait! Nous avions pris une chambre vue sur la plage et ne l'avons pas regretté on était dans le coeur de l'action. La piscine exterieure est pratique avec les enfants car les vagues sont très forte à la plage et ne peuvent pas se baigner sécuritairement. Il y a plein d'activité à faire directement à l'hotel! Par contre, il manque de resto bon marché proche. La salle de bain de la chambre était pas top non plus, plafond bas c'était étouffant et il n'y avait pas de bouchon pour le bain... Dans la chambre il y avait l'air climatisé qui fesait un bruit de tracteur qui partait en plein milieu de la nuit... Et une lumière verte qui flash à chaque 2 sec sur le détecteur de fumé direct devant le lit, difficile de dormir la lremière nuit...
Séjour de 3 nuits en juillet 2023
Hotel Management a répondu le 24 juill. 2023
Thank you for sharing your feedback about your recent stay at our hotel. We're glad that there were plenty of activities to keep you and your family entertained directly at the hotel. Our goal is to provide a variety of options to enhance our guests' stay and create a memorable experience. We apologize for the bathroom conditions in the bedroom. We take the comfort and satisfaction of our guests seriously, and we regret any inconvenience caused by the low ceiling and lack of a bath plug. Your feedback will be shared with our team, and we will explore ways to address these issues and enhance the bathroom experience for our guests. We apologize for the noise and disturbance caused by the air conditioning unit in the bedroom. Your comfort is important to us, and we regret any inconvenience caused. We will review the condition of our air conditioning units to ensure that they are operating properly and not causing unnecessary disturbances for our guests. We appreciate your patronage and hope to have the opportunity to welcome you back for a significantly improved stay in the future.

4/10 – Médiocre

Marlene

Séjour de 1 nuit en juillet 2022
Aladin Glaoui, General Manager a répondu le 1 août 2022
Marlene, thank you for leaving a review of your stay at the Carousel Hotel. Please accept our apologies for the issues you faced during your stay. We strive to give all of our guests the best experience and it is clear we lapsed in this effort. We hope that you reported these issues to the front desk so that they could have been addressed during your stay. We hope that you enjoyed the rest of your time in Ocean City.

10/10 – Excellent

Pamela

Points forts : Propreté
Nice and close to the beach
Séjour de 1 nuit en mai 2024

8/10 – Bien

Daniel

Location was great we had a great time Everything was fine no complaints.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

angela

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I said it
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Debbie

Voyage en famille
Points forts : Service et personnel, commodités
The bathroom needed updating but other than that it was a good experience
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Brett

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Josh

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a nice place to stay, rather for family or couple it was a nice place. The rooms werr nice, surroundings and ammenities were good. The restaurants, game rooms, ice skating rink and the area in general inside and out was nice. Its a good recommendation
Séjour de 1 nuit en mai 2024
Hotel Management a répondu le 20 mai 2024
Hello Josh, thank you for taking the time to leave a review of your recent stay with us. We're thrilled to hear that you enjoyed your stay with us and found our amenities and surroundings to your liking. It's great to know that you appreciated our restaurants, game room, and ice skating rink. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay.

10/10 – Excellent

Margaret, Salisbury

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
A lot to do on the property!
Séjour de 2 nuits en mai 2024
Hotel Management a répondu le 20 mai 2024
Hello Margaret, thank you for taking the time to leave a review of your recent stay with us. We're delighted to hear that you enjoyed the variety of activities available on our property. Providing a wide range of amenities and entertainment options for our guests is a priority for us, and it's wonderful to know that you had a great time. We hope to welcome you back soon for another enjoyable stay.

10/10 – Excellent

Spring, Exmore

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
Séjour de 1 nuit en mai 2024
Hotel Management a répondu le 20 mai 2024
Hello Spring, thank you for your review. We are so glad you enjoyed your stay and that we exceeded your expectations. Your feedback is appreciated and we look forward to having you again in the near future. Safe travels!

6/10 – Acceptable

Lea

Voyage en famille avec de jeunes enfants
Bathroom needs to be updated
Séjour de 4 nuits en mai 2024
Hotel Management a répondu le 20 mai 2024
Hello Lea, thank you for your review of your recent stay with us. We appreciate your suggestion regarding the bathroom updates. We continuously strive to improve our facilities and will certainly take your comments into consideration for future renovations. We hope to have the opportunity to welcome you back and provide an even better experience.

2/10 – Terrible

Bonnie

No ac
Séjour de 2 nuits en mai 2024
Hotel Management a répondu le 22 mai 2024
Hello Bonnie, thank you for your review of your recent stay with us. We are sorry that we fell below your expectations and for the problems you experienced with the A/C during your stay. We will look into your concerns as we pride ourselves in providing our guests with a comfortable and enjoyable experience. Your feedback is appreciated and we hope to have you again in the near future for a much-improved stay.

10/10 – Excellent

Erika

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Our favorite hotel to stay at in OC!
Séjour de 4 nuits en mai 2024
Hotel Management a répondu le 14 mai 2024
Hello Erika, thank you for your feedback on your recent stay with us. We're thrilled to hear that our hotel is your favorite place to stay in Ocean City. Your continued support means a lot to us, and we're delighted that we've been able to provide you with enjoyable experiences during your visits. We're committed to maintaining the high standards that have made us your top choice, and we look forward to welcoming you back for many more memorable stays in the future.

10/10 – Excellent

Hu

Voyage en famille avec de jeunes enfants
Points forts : Commodités
My kids have good time
Séjour de 2 nuits en mai 2024
Hotel Management a répondu le 14 mai 2024
Hello Hu, thank you for taking the time to leave a review of your recent stay with us. We're delighted to hear that your kids had a great time during their stay with us! Creating enjoyable experiences for families is one of our top priorities, and we're thrilled that we could contribute to their enjoyment. Thank you for choosing to stay with us, and we look forward to welcoming your family back for more fun and excitement in the future!

6/10 – Acceptable

Ann

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 2 nuits en mai 2024
Hotel Management a répondu le 8 mai 2024
Hello Ann, thank you for your review of your recent stay with us. We are sorry to see that we fell short in providing a five out of five experience during your stay. We hope to have you again in the near future for a much-improved experience

8/10 – Bien

Kenneth

It would have been nice to be able to have some air conditioning as it was unseasonably warm. That said the hotel has central air and it was set to winter, not summer.
Séjour de 2 nuits en avril 2024
Hotel Management a répondu le 6 mai 2024
Hello Kenneth, thank you for taking the time to leave a review of your recent stay with us. While we are glad you had an overall positive experience, we apologize for any inconvenience regarding the air conditioning unit during your stay. Our aim is to ensure that all our guests are comfortable during their stay, and we regret that we fell short of this goal during your visit. Your feedback is important to us, and we will review our HVAC settings to ensure they are adjusted appropriately for seasonal changes in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.

8/10 – Bien

Grover

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I really like how everything was close by and in walking distance. I was able to park and forget about ride
Séjour de 2 nuits en avril 2024
Hotel Management a répondu le 30 avr. 2024
Hello Grover, thank you for your review of your recent stay with us. We are so glad you enjoyed your stay and our prime location. Your feedback is appreciated and we look forward to having you again in the near future. Safe travels!

8/10 – Bien

Tifney

Everything was nice other than the inside pool not having heat…That was our only complaint…
Séjour de 2 nuits en avril 2024
Hotel Management a répondu le 29 avr. 2024
Hello Tifney, thank you for your review. We are so glad you enjoyed your stay and that you had an overall positive experience with us. Your concerns regarding the indoor pool will be passed along to our maintenance team so they can look into the issue at hand. Once again, thank you for your feedback and we hope to have you again in the near future for another memorable experience.

10/10 – Excellent

Tiffany

Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 29 avr. 2024
Hello Tiffany, thank you for your review. We are so glad that we provided a five out of five experience for you during your stay. Your feedback is appreciated and we look forward to having you again soon!

8/10 – Bien

Cheryl, New Windsor

Séjour de 2 nuits en avril 2024
Hotel Management a répondu le 8 mai 2024
Hello Cheryl, thank you for your review of your recent stay with us. We are happy to see that you had an overall positive experience and hope all of your needs were met by our staff. Your feedback is helpful and appreciated. We hope to have you again in the near future.

10/10 – Excellent

Aaron

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 16 avr. 2024
Hello Aaron, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an excellent experience with us and that all of your needs were met. Your feedback is appreciated and we look forward to having you again soon. Safe travels!

8/10 – Bien

Shay

Voyage en famille, Voyage de couple
Points forts : Service et personnel, commodités
Good stay
Séjour de 3 nuits en mars 2024
Hotel Management a répondu le 10 avr. 2024
Hello Shay, thank you for taking the time to leave a review on your recent stay with us. We are very glad to hear you had an overall positive experience with us during your time here at the Carousel. We pride ourselves in providing our guests with a comfortable and memorable experience. Once again, thank you for your feedback and we hope to have you again soon!

2/10 – Terrible

Mary

Points faibles : Service et personnel, état et installations de l’hébergement
We went for ice skating, it was closed for a conference all weekend. The indoor pool was cold and my 14 year old granddaughter was asked to leave by security because she wasn't 15. Despite me letting the girls at the door I was going put on my suit and be back in 5 minutes. The thermostat in the room was stuck on 84 degrees and despite calling twice for someone to come fix it...I have been staying here for 40 years and will not go back...So sad that hospitality is not a value with them anylonger.
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 12 avr. 2024
Hello Mary, thank you for taking the time to leave a review on your recent stay with us. We are very disappointed to hear that we fell below your expectations during your stay and that you were unable to enjoy all of our amenities throughout the duration of your stay. Please know that ice-skating and pool hours are subject to change and our front desk staff does their best to relay this information to our guests. In addition, we update the hours of our amenities on our website whenever there is a change. We also apologize for any inconvenience regarding the temperature in your room. Our maintenance team will look into this concern to ensure our guests have a comfortable stay. Once again, we apologize that your most recent stay with us was less than satisfactory. We value your business and we hope to have you again in the near future for a more well-rounded experience.

2/10 – Terrible

Angela

Voyage en famille avec de jeunes enfants
Points faibles : Commodités, état et installations de l’hébergement
Séjour de 2 nuits en avril 2024
Hotel Management a répondu le 8 avr. 2024
Hello Angela, thank you for taking the time to leave a review on your recent stay with us. We are sorry to see that we fell below your expectations during your stay at the Carousel. We strive to provide our guests with a memorable experience and we hope to have you again in the near future to provide just that. Safe travels!

8/10 – Bien

Thomas

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 8 avr. 2024
Hello Thomas, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an overall positive experience with us. Your feedback is appreciated and we look forward to having you again soon. Safe travels!

10/10 – Excellent

Scott

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
Hotel Management a répondu le 8 avr. 2024
Hello Scott, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an excellent experience with us and that all of your needs were met. Your feedback is appreciated and we look forward to having you again soon. Safe travels!

10/10 – Excellent

Catherine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
Hotel Management a répondu le 8 avr. 2024
Hello Catherine, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an excellent experience with us and that all of your needs were met. Your feedback is appreciated and we look forward to having you again soon. Safe travels!

2/10 – Terrible

Jason

Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
I believe it’s a form of false advertising. I came all the way from Connecticut to enjoy the festivities of the hotel just to get here and find out that nothing that they offer is open but the pool. The manager was very rude and one side had weeks the location I had to pay an additional $20 for I don’t know what terrible terrible terrible.
Séjour de 2 nuits en avril 2024
Hotel Management a répondu le 5 avr. 2024
Hello Jason, thank you for taking the time to leave a review on your recent stay with us. We are sorry to hear that you had a poor experience and that our staff did not meet your expectations regarding the concerns you raised. Please know that our staff works diligently to provide our guests with a positive experience and will do everything they can to rectify any issues that may arise. We sincerely hope to have you again in the near future when all of our amenities are back open.

6/10 – Acceptable

amy

Séjour de 3 nuits en mars 2024
Hotel Management a répondu le 23 avr. 2024
Hello Amy, thank you for taking the time to leave a review on your recent stay with us. It appears we did not meet your full expectations during your time here. We apologize for that and we hope to have you again in the near future for a much-improved experience. Safe travels!

8/10 – Bien

Mary

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
It's a fairly decent place to stay in the off-season. It's definitely showing it's age, but is clean, well-run, and not exorbitantly expensive. Love the view from the oceanfront rooms, but if you're in the center of the building, with an entrance over the Atrium, it is really loud until 11pm.
Séjour de 2 nuits en mars 2024
Hotel Management a répondu le 2 avr. 2024
Hello Mary, thank you for taking the time to leave a review on your recent stay with us. We are very glad you enjoyed your stay and that you found our establishment decent. Your feedback regarding updates and renovations is appreciated as always look to find ways to enhance our guest experience on a daily basis. Once again, thank you for your feedback and we hope to have you again in the near future for an even better experience.

2/10 – Terrible

Libee

Points faibles : État et installations de l’hébergement
Um they put me in a room that was already occupied and the rooms were just dirty
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 1 avr. 2024
Hello Libee, thank you for taking the time to leave a review on your recent stay with us. We are very sorry for any confusion and inconvenience regarding the room you were originally placed in. Please know that the room you were checked into initially was not occupied. Our front desk staff worked quickly to address your concerns regarding this matter. Once again, we apologize for any confusion or inconvenience during your stay and we wish to have you again in the future for a more well-rounded stay.

10/10 – Excellent

Mildred

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Hotel Management a répondu le 1 avr. 2024
Hello Mildred, thank you for taking the time to leave a review on your recent stay with us. We are very glad to see that you enjoyed your time here and that all of your needs were met. Your feedback is appreciated and we look forward to having you again in the near future. Safe travels!

4/10 – Médiocre

Ronnie

Voyage en famille
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Couldnt use pool, too much chlorine. Arcade games, most were out of order. Breakfast bar was just mediocre and outrageous price. People next door were smoking weed.
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 1 avr. 2024
Hello Ronnie, thank you for taking the time to leave a review on your recent stay with us. We are sorry for not meeting your full expectations during your stay. Please know that our maintenance team is working on your concerns regarding the pool. In addition, your feedback regarding the breakfast bar will be addressed with our management team as we strive to enhance our guest experience. Lastly, we enforce our non-smoking policy very seriously as guests are subject to fines and eviction. We will look into this concern immediately. Once again, we apologize for not meeting your full expectations and we hope to have you again in the near future for a much-improved experience.

4/10 – Médiocre

Theresa

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
There were ants in my room. The shower or tub floor had huge rust spots. The charge a resort fee after I paid for the room through expedia. The pool and sauna were closed.
Séjour de 2 nuits en mars 2024
Hotel Management a répondu le 27 mars 2024
Hello Theresa, thank you for taking the time to leave a review on your recent stay with us. We are sorry that we fell below your expectations during your stay. Please know that we take your concern regarding pests very seriously. We have a routine pest control and housekeeping schedule to prevent these type of events of occurring. In addition, we apologize for any inconvenience in regard to the pool being shut down during your stay. Please know that pool hours are subject to change for regular maintenance and cleaning. Once again, we thank you for your feedback and hope to have you again in the future for a much-improved experience.

2/10 – Terrible

Joanna

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I want someone to call me asap at 202-579-2411. My daughter and I both got bed bug bites from this place per my doctor.
Séjour de 2 nuits en mars 2024
Hotel Management a répondu le 26 mars 2024
Hello Joanna, thank you for taking the time to leave a review on your recent stay with us. For your privacy and security purposes, it's not recommended to share personal contact information publicly. However, you can reach out directly to the hotel's front desk to address your concerns.

6/10 – Acceptable

Dan

Voyage d’affaires
This is an average stay hotel. The check in process was very slow, possible due to the computer system being slow but it seemed to take quite a bit of time. The staff were fairly quiet, not outwardly welcoming or friendly, just processed information as you requested it. The room was fairly clean, however it was obvious no one had gone thru and removed dirt and fingerprints from door frames. door edges, and light switches etc, which were caked with dust. The HVAC was terrible, it was 80 degrees in the room and you could not adjust the temperature at all. Had to sleep with the sliding door to the balcony overlooking the ice rink in the Atrium in order to get cool air in to be able to sleep. There were also young kids, 6-10 yr olds running around the halls and stairs yelling, no parents anywhere to be seen, until 10:30pm when the occupants of an adjoining room had enough and called the desk/security.
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 26 mars 2024
Hello Dan, thank you for taking the time to leave a review on your recent stay with us. We're sorry to hear that the check-in process was slow and that our staff didn't meet your expectations in terms of friendliness and attentiveness. Your comments have been shared with our team, and we will address these areas for improvement. Regarding the cleanliness of the room, we apologize for any oversights in our housekeeping process. Our team works diligently to ensure all areas of the room are thoroughly cleaned. We will review our cleaning procedures to prevent similar occurrences in the future. Your feedback is appreciated as we strive to provide memorable experiences for all our guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

4/10 – Médiocre

Trevor

Séjour de 2 nuits en mars 2024
Hotel Management a répondu le 15 avr. 2024
Hello Trevor, thank you for taking the time to leave a review on your recent stay with us. It appears we did not meet your full expectations during your stay. We apologize for that as we strive to provide our guests with a comfortable and memorable experience. We hope to have you again in the near future for a more well-rounded experience.

8/10 – Bien

Pasquale

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
U
Séjour de 2 nuits en mars 2024
Hotel Management a répondu le 26 mars 2024
Hello Pasquale, thank you for taking the time to leave a review on your recent stay with us. We are glad to see you had an overall positive experience with us. Your feedback is appreciated and we hope to have you again soon!

6/10 – Acceptable

angela

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
It was definitely not quiet kids were running the halls 3:00 o'clock in the morning it took three hours for the staff to stop the noise
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 22 mars 2024
Hello Angela, thank you for taking the time to leave a review on your recent stay with us. We sincerely apologize for the inconvenience you experienced due to the noise from other guests during your stay. Our team strives to address noise disturbances promptly to ensure a comfortable environment for all guests. We apologize for any delays in resolving the issue during your stay and appreciate your patience. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience.

10/10 – Excellent

Harry

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 22 mars 2024
Hello Harry, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all of your needs were met. We hope to have you again in the near future. Safe travels!

8/10 – Bien

Estelle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Always have enjoyed our stay at the Carousel. It has been clean with great ocean views from the balcony. It is convenient for our activities
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 20 mars 2024
Hello Estelle, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time with us and that are always able to provide memorable experiences. Your feedback is appreciated and we hope to have you again soon!

10/10 – Excellent

Anetra

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We had a wonderful time and the room was clean and the ocean view was amazing
Séjour de 2 nuits en mars 2024
Hotel Management a répondu le 18 mars 2024
Hello Anetra, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that our rooms provided a great level of comfort. Your feedback is appreciated and we hope to have you again soon!

10/10 – Excellent

Jessica

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Needed a moment at the beach and this was perfect
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 18 mars 2024
Hello Jessica, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all of your needs were met. Your feedback is appreciated and we hope to have you again soon!

8/10 – Bien

Glennis

Séjour de 2 nuits en mars 2024
Hotel Management a répondu le 8 avr. 2024
Hello Glennis, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an excellent experience with us and that all of your needs were met. Your feedback is appreciated and we look forward to having you again soon. Safe travels!

10/10 – Excellent

mariska

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 12 mars 2024
Hello Mariska, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that we were able to meet all of your needs. Your feedback is appreciated and we hope to have you again soon!

6/10 – Acceptable

Brandon

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 2 nuits en février 2024
Hotel Management a répondu le 28 févr. 2024
Hello Brandon, thank you for taking the time to leave a review on your recent stay with us. We are sorry that we did not meet your full expectations during your time here. Your feedback is crucial as we strive to enhance our guest experience. We hope to have you again in the near future for a much more pleasant stay.

6/10 – Acceptable

Larissa

Points forts : Propreté, service et personnel
The best amenity is the Ocean Front view. The property is great, but is run down. It needs an update.
Séjour de 2 nuits en février 2024
Hotel Management a répondu le 26 févr. 2024
Hello Larissa, thank you for taking the time to leave a review on your recent stay with us. We are glad to hear you enjoyed certain aspects of your stay such as the oceanfront view and the hotel itself. Your feedback regarding updates is duly noted as we appreciate all forms of feedback to enhance our guest experience. Once again, thank you for your review of your recent stay with us and we hope to have you again soon. Safe travels!

8/10 – Bien

MARICHAL

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Bar and restaurant was only open on Friday and Saturday. Disappointed that was mention about the restaurant and bar considering our stay was during the week. Housekeeping was done one time during our three day stay.
Séjour de 3 nuits en février 2024
Hotel Management a répondu le 26 févr. 2024
Hello Marcichal, thank you for taking the time to leave a review on your recent stay with us. While we are glad you enjoyed your stay, we apologize for any inconvenience and/or confusion regarding the restaurant hours. In addition, we apologize that our housekeeping services did not meet your standards. This is not indicative of our usual standards and we will use this feedback to enhance our guest experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

4/10 – Médiocre

amy

Voyage en famille
Points faibles : Service et personnel, confort de la chambre
This was the first time staying at the hotel. Our room was clean but many things were broken. When we arrived the heater made a loud banging noise as soon as we turned it on and while it ran. Called maintenance was told would be 20 minutes waited over sn hour, he was able to fix it somewhat as at least you could hear the tv when it ran. Than our key cards to the room had to be replaced 8 times during our two night stay. Our second day a few minutes after arriving back in our room security came and accused us of smoking in one of rooms. Said he received a call an hour before of the complaint. Explained no one was smoking and we were not even on the property when the complaint was in as we had been out for the last 3 hours. Offered to show him receipts with times on them he just said he knew it was us. Also the water would not turn off all the way in the shower told the front desk however no one came to look at that. Our second night after quiet hours a group of people was outside our room in sitting area being loud and gambling. This went on till after 1am called front desk no answer.
Séjour de 2 nuits en février 2024
Hotel Management a répondu le 22 févr. 2024
Hello Amy, thank you for taking the time to leave a review on your recent stay with us. We are very sorry to hear that we fell short of your expectations during your time here. Your experience with the heater and key cards are concerning and we will look into these concerns to prevent similar issues in the future. Additionally, we apologize for the water issue in the shower, and we regret that it wasn't promptly addressed. We will be working with our maintenance team to ensure a more proactive approach in the future. We will also coordinate with our security staff as well regarding the smoking complaint. Thank you for choosing to stay with us, and we hope to have the opportunity to regain your trust with an improved experience in the future.