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Candlewood Suites Norfolk Airport, an IHG Hotel – Avis

2.5 out of 5
Candlewood Suites Norfolk Airport, an IHG Hotel
5600 Lowery Rd, Norfolk, VA

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 277 avis sur 656." "
Note de 8 – Bien, d’après 190 avis sur 656." "
Note de 6 – Acceptable, d’après 91 avis sur 656." "
Note de 4 – Médiocre, d’après 44 avis sur 656." "
Note de 2 – Terrible, d’après 54 avis sur 656." "

8,2/10

Propreté

8,2/10

Service et personnel

7,0/10

Commodités

8,0/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

10/10 – Excellent

stef

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

10/10 – Excellent

sylvain, blainville,qc

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
bien centraliser a 20 minutes de la plage.
employer tres gentil et disponible le type de l acceuil jessie et une autre dame que je ne me souviens plus du non j ai bien hates de les revoirs d ici 2 ans je vais y retourner et au meme hotel.un soir il nous ont payer la pizza ont a apprecier merci beaucoup.la famille du quebec. il ce souviendront de nous.xx

8/10 – Bien

Ronald

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was great.
Séjour de 1 nuit en mai 2024
Hotel Management a répondu le 25 mai 2024
Good morning, Thank you for taking the time to share feedback on your stay. We really appreciate the feedback that you, the guest provides. We will be sharing your feedback with our team and let them know about all the positive things in your review. I hope that we will see you again. Until the, safe travels!

2/10 – Terrible

Vaughan

Voyage en famille
Points faibles : Propreté
They told me that the room I reserved was not available do to overbooking, but there was no car in the parking lot all weekend. They gave me a smaller room, it smelled and the batteries were dead in the remote control. Not what I signed up for
Séjour de 2 nuits en mai 2024
Hotel Management a répondu le 8 mai 2024
Dear Valued guest,Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.If we could be of further assistance, please do not hesitate to reach out to us.

2/10 – Terrible

Sevada

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
They didn’t have a room for me
Séjour de 1 nuit en mai 2024
Hotel Management a répondu le 2 mai 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.

2/10 – Terrible

Jim

Voyage en famille
Points faibles : Service et personnel
Online showed one room availabile. Reserved the room. Got to the property and they were full. Said the app does that a lot. No room at the inn.
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 24 avr. 2024
Thank you for providing us with such valuable feedback on your experience with us. I'm sorry there was an issue with your reservation due to our systems being updated. Rest assured we take matters such as these seriously and will be looking into this matter immediately.

10/10 – Excellent

Kenneth, Union

Voyage en groupe
Property at first sight I thought it was not good but I was surprised my room was very nice
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Tom

Voyage d’affaires
Points faibles : État et installations de l’hébergement
This is definitely a disappointment. Sure isn’t worth the price. Trash piled up in hall all day and night. Cans over flowing outside main entrance. Enough trash lining the front of the building to fill a truck bed. Go to walk up the stairs inside and I look down and see aluminum foil with some sort of substance that you could tell was cooked in the foil. Total disappointment.
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Michael

Séjour de 1 nuit en mars 2024

2/10 – Terrible

Monique

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nothing
Séjour de 4 nuits en mars 2024

2/10 – Terrible

sherrod

Voyage en famille
Points faibles : Propreté, service et personnel et commodités.
nothing
Séjour de 3 nuits en mars 2024

8/10 – Bien

BIANCA

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Simple and clean enough for a two night stay. I would stay again.
Séjour de 2 nuits en mars 2024

2/10 – Terrible

Mike

6/10 – Acceptable

Michael

Séjour de 1 nuit en mars 2024

6/10 – Acceptable

Chloe

Points forts : Service et personnel, état et installations de l’hébergement
The property is around a few longer term stay suites, lots of stores and shopping areas nearby that are walkable. The hotel is exactly average and what I was looking for. The room was clean enough and the amenities were great, it’s pet friendly too which is a bonus. Absolutely screams Virgina.
Séjour de 2 nuits en mars 2024

2/10 – Terrible

Dionne Anita

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
It was a horrible service from check-in to Check-out. Me and my family arrived Friday evening to check-in well none of the reservations paper work was printed out so we had to wait okay no big deal. We get to the room well key card did not work so we had to go back down the to service desk to get that situated. At that point we were tired and hungry so the front desk attendant express they will have it fix when we get back. We get back around 10pm and our key card still was not operational, we had to go back down at this point we were really tired and sleepy so the front desk attendant had to use his master card to let us in for tonight. Get up the next morning (Saturday) still no key card operational, we endure this the whole stay. Property manger had to hook up a computer just to open the door for each time we need to leave the property. Didn’t get ask to move to another room til Saturday night which we were to exhaust to move anll our belongings and we had an 5am flight Sunday morning. This was a very inconvenience for me and my family. Room 302 needs a major upgrade to that room. I pray they take that room off line until they are able to fix the door. I will never recommend this property to anyone.
Séjour de 2 nuits en mars 2024

2/10 – Terrible

Eric

Points faibles : Propreté, état et installations de l’hébergement
There were bugs and hair in the beds and the beds were dirty
Séjour de 1 nuit en février 2024

4/10 – Médiocre

Andualem

Points faibles : Propreté
Séjour de 1 nuit en février 2024

10/10 – Excellent

darryl

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had a great stay.
Séjour de 4 nuits en janvier 2024

6/10 – Acceptable

Jessica

Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

Brevet

Points forts : Propreté, service et personnel
Couldn't get their internet to work, Other then that it was fine.
Séjour de 4 nuits en décembre 2023

2/10 – Terrible

Charles

Voyage d’affaires
Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en octobre 2023

4/10 – Médiocre

Aisha

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
I would not stay again
Trying to get in contact directly was awful. It didnt happen. You all had to email them after trying to make phone contact. Our room smelled like mildew. We opened the window to help. Paint was peeling in the bathroom. There was no toilet paper initially. It needs a refresh. Pull up the carpet and start over. I would not stay again. The staff was professional and attentive in person. No complaints about them.
Séjour de 2 nuits en octobre 2023

2/10 – Terrible

Kelly

Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
There were roaches, my Tv in my room and no hot water
Séjour de 1 nuit en octobre 2023

6/10 – Acceptable

TAMEKA

Voyage de couple
Points forts : Service et personnel
Points faibles : Commodités
The location was great, its near restaurants, and shopping. There wasn't a store within the hotel as advertised or vending maxhine. There were dirty towels from the previous guest left on the bathroom floor and strands of red hair on the kitchen coubter.
Séjour de 2 nuits en octobre 2023

6/10 – Acceptable

Jeffrey

Points forts : Propreté, service et personnel et commodités.
Points faibles : État et installations de l’hébergement
One strangely unique thing about this property is that there is NO ICE MACHINE! What in the world were they thinking? The hotel was nice but I just can't stay at a hotel without an ice machine
Séjour de 1 nuit en octobre 2023

6/10 – Acceptable

Fariha

Séjour de 2 nuits en octobre 2023

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Carrie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Quick and easy check in. Very nice staff!
Séjour de 1 nuit en septembre 2023

2/10 – Terrible

Carlos

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Worst place in the planet
Séjour de 1 nuit en septembre 2023

2/10 – Terrible

Kelly

Voyage en famille
Points forts : Propreté, confort de la chambre
Points faibles : Service et personnel
Check In was supposed to be 3 pm but our room wasn’t clean until almost 9. Evening staff were not good. The lady working the desk told me to go out and find a manger who was smoking on his break and ask him about the room taking so long instead of her checking with house keeping. Rooms were suitable and comfortable but after a 10 Hour drive we didn’t want to Wait 6 hours in a lobby for a clean room that I booked and paid for 8 months earlier
Séjour de 1 nuit en août 2023
Freddie a répondu le 28 août 2023
Thank you for your response! We appreciate your business and I am sorry for the inconvenience!

4/10 – Médiocre

Keenan

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Way. way , way over priced
This place is convenient to downtown Norfolk.....but I could and should have paid the same price and stayed downtown. The place is old, decorated old, feels old......tv's from the 90's, alarm clocks with no ports for plugging in phone....it's 2023 and felt like 2003 in that place. You can tell that ownership invests NOTHING in that property
Séjour de 1 nuit en août 2023

6/10 – Acceptable

Yashica

Voyage en famille
Points forts : Propreté, confort de la chambre
Séjour de 3 nuits en août 2023

2/10 – Terrible

Roger

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
There is absolutely no way to get help with your room booked through Expedia. We were delayed due to weather which I don't control. The folks at the hotel told me my room would cancel since I couldn't be there so it was my problem to find another place to stay.
Séjour de 3 nuits en juillet 2023

8/10 – Bien

Sky

Voyage de couple
Points forts : Propreté
Right across from Walmart.
Séjour de 2 nuits en juin 2023

10/10 – Excellent

sonya

Séjour de 1 nuit en juillet 2023

2/10 – Terrible

ayne

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en juin 2023

4/10 – Médiocre

Jon

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Had issues with room provided, requested another. 2nd room found 4 cockroahes in 5 minutes. Canceled reservation and left.
Séjour de 4 nuits en juin 2023

6/10 – Acceptable

Jimmy

Voyage de couple
Points faibles : Propreté
I wish that I would have read the negative reviews before I booked. The first issue was the phone. I called before we checked in and no answer. When I arrived the front desk attendant said that when it rained that week it knocked the phones out and they were waiting on the repairman. (We stayed two days and we still had to go downstairs for trash bags and toilet tissue) When we got off the elevator to go to our room, it was extremely humid in the hallway with a mildew smell. Our room had a lot of patchwork done. There were missing tiles in the bathroom and the sink water ran real slow. The bathroom door looked as if it had been punched and they just painted over it. The good points were the bed was comfortable and the shower water was hot.
Séjour de 2 nuits en juin 2023

2/10 – Terrible

ELIAS, SPRINGFIELD

Points faibles : Propreté, service et personnel
Séjour de 1 nuit en juin 2023

4/10 – Médiocre

Frances

Voyage en famille
Séjour de 2 nuits en juin 2023

10/10 – Excellent

Jane C

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Especially liked the kitchenette. That was great
Séjour de 14 nuits en mai 2023

10/10 – Excellent

Sudhir

Voyage d’affaires
Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 10 nuits en juin 2023

8/10 – Bien

Bernard

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juin 2023

10/10 – Excellent

william

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Coffee please
Great room for the price but no coffee in the lobby! There was coffee in the Candlewood Shop off the lobby but no creamer avaialble. My wife, who is a bear without her coffee, was not pleased.
Séjour de 1 nuit en juin 2023

10/10 – Excellent

Leo

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mai 2023

10/10 – Excellent

Adina

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mai 2023

6/10 – Acceptable

jorden

Voyage en famille
Points forts : Service et personnel
Very nice staff. The furniture and carpet are old. Needs renovating
Séjour de 1 nuit en mai 2023

8/10 – Bien

Krista

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice to be able to have a kitchette. In this area other events are procey noce to be able to save money and prepare your own food.
Séjour de 3 nuits en avril 2023