I stayed 2 nights. There was no room service after first night. Sheets towels, pillows were used beyond believe.
Shower had very little water coming out and ice machine across the door from room was loud all night long.
Finally, a rude knock on the door 5 minutes plus 11:00 AM for check out. I travel a lot but 11:00 Am check out is rude for their pricing.
Will definitely go back across the bridge for my next stay in NY in October where you can better deals in Manhattan that have friendly staff and clean rooms.
Altogether disappointing experience.