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Firefly Beach Cottages and Suites – Avis

3 out of 5
Firefly Beach Cottages and Suites
Norman Manley Boulevard, Negril, Westmoreland

Avis

7,6

Bien

Note de 10 – Excellent, d’après 38 avis sur 108." "
Note de 8 – Bien, d’après 34 avis sur 108." "
Note de 6 – Acceptable, d’après 17 avis sur 108." "
Note de 4 – Médiocre, d’après 9 avis sur 108." "
Note de 2 – Terrible, d’après 10 avis sur 108." "

8,4/10

Propreté

8,6/10

Service et personnel

7,0/10

Commodités

7,4/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

2/10 – Terrible

Voyageur vérifié

Séjour de 10 nuits en février 2019

4/10 – Médiocre

Voyageur vérifié

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Bel endroit mais infesté d insectes ds les matelas ...
Séjour de 2 nuits en juillet 2017

10/10 – Excellent

Tamar, St. Albans

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Management addressed every concern promptly and was very pleasant. Great location! On the beach. Nice and quaint. Food was great.
Séjour de 3 nuits en mars 2024

8/10 – Bien

Allie

Very friendly and accommodating, yet extremely rustic in some of the settings. We are happy for the upgrade.
Séjour de 4 nuits en février 2024

8/10 – Bien

Earl

Points forts : Propreté, service et personnel
Sad To See It Go
This was our first time at FireFly, and we had high hopes of making it our ongoing spot, but we understand it has been sold. No one knows what the future holds. It is a sad situation for employees at the hotel, and even the restaurant. The pros are definitely the employees! They could not have been nicer, in spite of the uncertainty of future employment. Andrea, in the office, was very helpful in assisting with changes we had to make due to an emergency. Jarvis, in the office, is amazing. Thoughtful, helpful, with a great personality!!!!! He would do well anywhere, and be a real asset. Addy, in housekeeping, was a delight. She wasn’t our housekeeper, but would brighten up your day anytime you came in contact with her. And, Miss Darby was excellent (our housekeeper). Very pleasant, and helped us with some laundry. My husband’s socks have never been whiter! Gary, in security, was so nice to talk with, and went out of his was to make us feel comfortable. Cons. The property could use some updating, both inside, and out. Water pressure was sometimes an issue. We went 2 days without TV, and wifi was iffy at best. We never saw anyone at the security entrance. Gary can’t be at the beach, and entrance, at the same time. We would have considered going back, but because of the total uncertainty of the property we have already made arrangements elsewhere. You have to book early for these small, local, affordable, places.
Séjour de 10 nuits en février 2024

10/10 – Excellent

Anthony

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very safe and quiet
Séjour de 4 nuits en février 2024

6/10 – Acceptable

Andrew

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 11 nuits en janvier 2024

6/10 – Acceptable

Dorolyn

Points forts : Propreté, service et personnel
Points faibles : Commodités
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

Constance

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 17 nuits en novembre 2023

8/10 – Bien

rebecca

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
everyone who works at firefly is super nice- andrea is so sweet and very helpful if you have any issues. the guests can be a bit much, but that's just how negril beach is. pelican suite is great if you want to have a beach view but be separate from the rest of the guests, plus it has a great kitchen. the folks working next door at sun beach can get kind of loud when they're hanging out in the staff area, though. room 11 is great if you want privacy and are fine with road noise and crowing roosters- i happen to really like both, so it was all good for me.
Séjour de 10 nuits en novembre 2023

8/10 – Bien

Monique Avia, Southfield

I was here 11/3-11/10/2023. The price rt air (DTW) & stay was $500. Can’t beat it. When we arrived, I was shown the room the package included-shared bathroom-and was offered an upgrade for $100 more pp. No problem. $600 for a one week. All good. Desk employee who arranged accommodations-Travis- very very nice and pleasant. Housekeeping staff very friendly. My only complaint is the food at the Firefly. Terrible and overpriced. We ate there a couple times and quickly began eating 2 doors down at the Sandy Haven. EVERY DAY. Excellent drinks, food and prices. Full breakfast with French toast, eggs, bacon & potatoes $8! The wonderful think about being along this Negril beach strip is that you can walk along the beach and visit neighboring properties’ bars and restaurants; all beaches are public. You don’t have to stay there to eat there and thank goodness for that- you won’t be stuck/limited to where you lay your head! I would return to Firefly. Rooms 14 & 19 are GREAT & highly recommended. AC works GREAT. Wifi is OK.
Séjour de 7 nuits en novembre 2023

4/10 – Médiocre

Robert

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Disapointing
We booked this hotel in Negril as an extension to our stay in Montego Bay. It was literally one of the only hotels available. We took our chances and were so disappointed. The property had garbage piled up all over and the smell and bugs from the garbage were so awful, we had to plug our noses each time we walked to our room. There were old appliances like washing machines or dryers laying around on the property. We had a death in the family the day we arrived and had to leave early. The property was very gracious and agreed to refund the remaining part of our stay. They even wrote a letter and signed it agreeing to the refund, however they did not abide by their agreement and once we left, they never refunded the money. They did not return any of our phone calls or emails or requests to speak with the manager. We will certainly NOT return to this hotel or recommend it to anyone else.
Séjour de 3 nuits en février 2023

6/10 – Acceptable

raizi

Voyage en famille
Points forts : Service et personnel
We got a suite for 3 people with a kitchen with stove, refrigerator, microwave. The place is very outdated but clean and spacious. Few feet away from the beach. They do have restaurant options inside the firefly and surrounding hotels as well. My only inconvenience was that it was very noisy and loud at night. We couldn't sleep. During Negril party nights, felt like the music blasting from the speakers were right near our rooms. Rooms didn't have curtains, so party blinking lights were annoying while we were trying to sleep at 2 am .
Howard a répondu le 12 août 2023
Good Day,thank you for your feedback. We apologize for the noise even though nothing could be done about it as you guys stayed during the annual Dream Weekend so there is no escaping the loud music. And also all windows in the pelican suite has block out curtains. However we always seek new ways to improve our services so we will take your feedback into consideration.

10/10 – Excellent

Christopher

Séjour de 7 nuits en mars 2023
Howard a répondu le 14 juin 2023
Thank you for you review, appreciate the feedback

6/10 – Acceptable

Randall

Voyage en famille
Points forts : Propreté, commodités
Points faibles : État et installations de l’hébergement
Great location next to a lot of restaurants, activities and shopping needs. Service at restaurant was just ok. Shower in room was very low pressure and no hot water. Asked for it to be fixed but it never was. Used community shower.
Séjour de 7 nuits en avril 2023
Howard a répondu le 14 juin 2023
Good Day,Thank you for your feedback, Unsure why your issue was not resolved as you say but we apologize nonetheless and hope you will consider another stay as we always aim to improve our services.

10/10 – Excellent

Lorraine

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff very helpful in upgrading from basic cabin to awesome suite/kitchenette upstairs room. Loved everything about the room! Everyone working here is so pleasant and friendly! This was my first stay here but definitely won't be the last! Excellent value for Negril beach!
Séjour de 8 nuits en mars 2023

8/10 – Bien

Crystal Hope

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Affordable spot on the beach. Love seeing bedding hung on lines to dry. Very friendly staff.
Séjour de 6 nuits en mars 2023

10/10 – Excellent

Herbert

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rooms were maintained clean daily by happy, caring staff. The soft white sandy beach with a safe swim in the Caribbean Sea just steps away. There are various tasty restaurant food choices, always timely served by friendly staff. Travel advice available from early morning to late evening from the knowledgeable office staff. Competent security staff around 24/7. We had quite an enjoyable HOLIDAY at Firefly Resort!!
Séjour de 14 nuits en mars 2023

6/10 – Acceptable

Michael

Voyage en groupe
Points forts : Propreté, confort de la chambre
Could have been great, but we were left confused.
While staff (especially the cleaning staff and resturaunt staff) are very friendly, the entire trip was confusion caused by poor communication from the front desk staff. The first day, friends we were travelling with were informed that they had no room and were going to be provided with a room at a different place. It turned out to be basically a shack that smelled poorly. Our room, once we checked in had multiple beds. Our friends ended up staying with us and Firefly chose to not comp the other room. On our last day there, we were told that we needed to move rooms because they overbooked and needed the space. That being said, the resturaunt had excellent service and the food was great. The rooms were kept very clean by the staff and were nice if a bit dated.
Séjour de 6 nuits en mars 2023
Howard a répondu le 15 mars 2023
good day and thank you for your feedback as we are always trying to improve our service. I do agree there were some confusion and misunderstandings due to communication issues and double bookings hence why we had to upgraded you to the two bedroom cottage instead of a studio. We sincerely apologize because that is not the firefly beach cottages way. We hope to see you again in the future with proper booking.

4/10 – Médiocre

Chris

Be careful which accommodation you agree to — mine was a chicken coop! Not worth more than $20. Up all night with mosquitoes biting me. No fly tape available to prevent this. Staff was nice. No breakfast or cup of coffee offered to offset the inconvenience. Terrible place.
Howard a répondu le 15 mars 2023
Hi chris,thank you for your feedback as we are always seeking new ways to improve our service, we are distraught that you did not have a pleasant stay with us, but as you say you have to choose rooms carefully as the basic cabins are not for everyone but is booked because its very cheap. We hope to have you return but please book a room this time :)

6/10 – Acceptable

Annica Birgitta

Voyage de couple
Points forts : Propreté
Points faibles : Service et personnel
Ett boende som funkar för ett par dagar pga av läget. Seven mile beach precis vid resorten. Magiska solnedgångar på första parkett!!! Svala rum. Personalen i resurangen är inte så vänliga med gör väl sitt jobb. Åt endast frukost en gång och då fanns ingen frukt. Finns massor av andra ställen. Obs!!!... Är du lättväckt är detta inte ett ställe för dig. Tupparna börjar skrika vid ett på natten och fortsätter till ca 7.30 Själv höll jag på bli galen. Vi hade 3 nätter på detta ställe och det räckte. Med pga av läget så blir det ändå 3 ☀️☀️☀️
Séjour de 3 nuits en mars 2023
Howard a répondu le 10 mars 2023
Hi Annica ,Thank you for your review, we have heard you and will do out best to address for a more pleasurable stay.

10/10 – Excellent

Cindy

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect stay in Negril… lovely property with friendly staff. Rustic and laid back, not for the all inclusive mindset… a more earthy real taste of Jamaica. Must love roosters!
Séjour de 7 nuits en février 2023
Howard a répondu le 10 mars 2023
Hi Cindy,Thank you for your review. We appreciate the feedback as we aim to improve

10/10 – Excellent

gloria

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 13 nuits en février 2023
Howard a répondu le 10 mars 2023
Hi GloriaThank you for your feedback

8/10 – Bien

Christine

Points forts : Propreté, service et personnel et commodités.
This property was very quiet and peaceful.
Séjour de 3 nuits en février 2023
Howard a répondu le 10 mars 2023
Hi Christine,Thank you for your feedback, we are always seeking new ways to improve

8/10 – Bien

Yndelle

Séjour de 2 nuits en février 2023
Howard a répondu le 10 mars 2023
Hi Yndelle,Thank your for your feedback

8/10 – Bien

Dawn

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Loved the location. Way too close to the road so very very noisy with traffic starting at 5am! Incredibly horrid loud roosters beside us on both sides starting screaming every night at midnight til 6am ... not the resort fault but hey didnt sleep much lol Food was very good, the $5 lunches were excellent thanks dawn
Séjour de 7 nuits en janvier 2023
Howard a répondu le 10 mars 2023
Hi Dawn,Thank you for your feed back as we are always seeking out new ways to improve.

2/10 – Terrible

sandra

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
The room we booked had a stove micro wave coffee pot toiletries and bottled water on the web site the room we got had none.
Séjour de 4 nuits en janvier 2023
Howard a répondu le 29 janv. 2023
Hello Sandra,I am sorry your stay warranted a 1 of 5 rating even after the amenities were added. We still appreciate your comments and it still was a pleasure having you with us. In the future we suggest you avoid booking through inaccurate third party agencies.

6/10 – Acceptable

sandra

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
the web site is very deceiving we booked two different rooms the first had no stove,micro wave,coffee pot toiletries or bottled water as stated in description.the second was the beach view cottage described as 398 sq ft it was 180 sq ft and the restaurant blocked the sea view. also no toiletries or bottled water
Séjour de 4 nuits en janvier 2023
Howard a répondu le 10 mars 2023
Thank you for your feedback.We are always striving to improve on our service

6/10 – Acceptable

Stephanie

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The place is awesome but we did not get the ocean view suite we reserved. When speaking with other guests the same happened to them. Seems like other guest may have extended their stay and they accommodated them rather than the new guests checking in. I would definitely stay again as long as I am assured of my exact accommodations before arrival.
Séjour de 4 nuits en janvier 2023
Howard a répondu le 29 janv. 2023
Good Day Stephanie.Thank you for you review. Happy that you enjoyed your stay. However as we explained there was a system error hence your room got mixed up. hence y we apologized with free beers and and a free anniversary dinner.We would never extend a guest stay and put a guest out of their original booking. That would be unfair and unethical. Also you have been misinformed regarding the other guest. They did receive their correct booking, the issue is they were missing a few amenities such as a stove and microwave as we had redone that kitchen area due to the limited space it was unsafe for a stove. Thanks again and we apologize again for the ,mishap and hope to see you again.

10/10 – Excellent

Stephen

Séjour de 5 nuits en janvier 2023
Andrea a répondu le 26 janv. 2023
Thank you for making it Firefly Beach Cottages Negril Jamaica.We took your advise and made some necessary changes

2/10 – Terrible

Sabrina

Séjour de 3 nuits en décembre 2022

10/10 – Excellent

Monique, Inglewood

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great cottage
Séjour de 10 nuits en septembre 2022
Arlene a répondu le 23 sept. 2022
Thank you for making it Firefly Beach Cottage we appreciate you, please come again

6/10 – Acceptable

Karla-Gay Daniela Dianne-lee, flushing

Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Staffs are friendly. Property need a lot of work. Nice location, just need some work. Rooms can be cleaned better.
Séjour de 5 nuits en juillet 2022
Howard a répondu le 12 août 2022
Thank you for your review and we appreciate your feedback as we try to improve an accommodate you better.

10/10 – Excellent

Florence

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Staff was very helpful. Enjoyed our stay !
Séjour de 4 nuits en juillet 2022
Howard a répondu le 12 août 2022
Thank you for your review , It is appreciated and we hope to see you again soon.

8/10 – Bien

Christine

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 6 nuits en juillet 2022

10/10 – Excellent

Dion

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
These cottages are a little rustic but clean and extremely well taken care of by staff, just the way I like it. It is a little loud in am but who wants to sleep in when you’re steps from the Sea. Very central beach location.
Séjour de 7 nuits en mai 2022
Howard a répondu le 29 juin 2022
thank you for your kind words and thank you for staying with us . Hope to see you again

10/10 – Excellent

kentrina

Séjour de 4 nuits en mars 2022

10/10 – Excellent

Cynthia

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our room was upgraded as there was an issue with the one we were supposed to have and it was really cool. Not fancy but had everything we needed. Breakfast was delicious. All of the staff were great. Beautiful property with well-tended beach. The restaurant has good food and prices - it fills up in the afternoons due to happy hour specials. We had a great stay here and would return.
Séjour de 4 nuits en février 2022
Howard a répondu le 29 mars 2022
Thank you staying with us and we are happy you had a pleasurable stay with us.

10/10 – Excellent

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Andrea and staff were very accommodating and SO PLEASANT!! Although the property is older without the resort type "glitz & glamor" it is very clean, tidy and the AC is artic! The view from penthouse #17 is nice with the ocean directly in front. Fyi...There are quite a few steps involved that were challenging with my knee issues. Nonetheless, the room was very clean and fresh! The restaurant gives that "porch" vibe and ocean view. The food was good and the staff EXEMPLARY! We bought a bottle and were invited to stay and enjoy the night even after staff had left. It was a nice stay and would glady return!
Séjour de 2 nuits en août 2021

8/10 – Bien

Voyageur vérifié

Points forts : Service et personnel
I definitely have no complaints. Staff are very friendly welcoming like family. Food was good too.Perfect location for a good blend of the local lifestyle and tourist life. Lots of activities especially water sports(parasailing,snorkeling,jet skiing,etc.) My only problem was that the excursions I planned were canceled because firefly wasn’t listed as a pickup location, even tho listed locations were literally footsteps or a palm tree away. Plan ahead for transportation to and from excursions outside of Negril. As in Ocho Rios,Montego Bay,Falmouth
Séjour de 4 nuits en août 2021

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was our second stay at Firefly and we loved it! It’s not a fancy hotel but it made us feel like we were glamping right by the beach which is definitely our style. I love the location because there are usually events nearby that we could walk to. The staff is very friendly and we had a great time getting to know them. Make sure to eat dinner at the restaurant at least once. Jermaine’s cooking is excellent! The only downside to our stay was that there was no longer a security guard on the beach (which there was the last time we were here) so the locals will come right up to your beach chair to sell you items. That aside though, we still plan to stay at Firefly again.
Séjour de 7 nuits en juin 2021
Andrea a répondu le 8 juill. 2021
Thank you for your generous review. We are elated that you had a lovely stay and will address the above mentioned issue so your return visit will be even better.

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff, food, bar, and beach were so sweet. Perfect escape. Hassle-free. It's true things can be tough in this life. The people working on the beach are polite most of the time but a few of them are annoyed and hot and hungry. We can not unfortunately support them all. The frequent approach and response did make us feel a way after a while. But we understand that this is how people survive and remain respectful even after the kiss of their teef and dismiss of our apology. So it goes☮. We will recommend FF and be back to visit when the time is right.💜
Séjour de 2 nuits en juillet 2021
Andrea a répondu le 8 juill. 2021
Hi anonymous, Thank you for your review. We are happy that your stay was a pleasant one. We apologize for the beach workers encounter and we will have the issue resolved so you can have no hiccups on your return visit.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It's right on the beach, with great views. They have great food. And its surrounded by beautiful people and things to do.
Séjour de 7 nuits en décembre 2020

8/10 – Bien

Dr.Thyonne, Los Angeles

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel
Great spot with immediate beach access. Needs some updating in terms of furnishings and room decor but what a lovely time!
Séjour de 9 nuits en octobre 2020
Andrea a répondu le 3 nov. 2020
Thank you for making it firefly Beach Cottages. we really appreciate you we hope to see you again soon

2/10 – Terrible

Lisa, Vegas

Voyage en famille, Voyage de couple, Voyage d’affaires
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
The staff was awesome but there was a foul odor at the restaurant area
Séjour de 2 nuits en juillet 2020

8/10 – Bien

Melissa, Valley Park, MO

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Best beach ever!! We stayed in the Hummingbird Suite, room was comfy and balcony view was awesome!! Bathroom is definitely dated and really my only complaint. We had an amazing week, cannot wait to go back :)
Séjour de 7 nuits en février 2020

4/10 – Médiocre

Jacob

Points faibles : État et installations de l’hébergement, confort de la chambre
Do not stay in a cottage.
Séjour de 2 nuits en janvier 2020

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Budget hotel on Beautiful Beach
Stayed in the Penthouse. Beautiful view but 32 steps to get up there. Not for someone with bad knees. Slept with door open at night. Very pleasant All employees were very nice. Didnt like that they allowed people to hang out and use beach chairs that were not staying at the hotel. These people dis not appear to be buying anything from the bar/restaurant but would hang out for hours Good location on the beach with several nearby restaurant options. All in all a.good stay at a reasonable price. Nothing fancy.
Séjour de 6 nuits en novembre 2019

6/10 – Acceptable

Helen, Toronto

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Most of the rooms are small, dark and dingy. However, when I expressed dissatisfaction with the room I had booked, I was offered a more airy, bright room. The staff were very friendly and helpful but the complex is very run-down. I would not stay there again.
Séjour de 2 nuits en octobre 2019
Opia a répondu le 30 oct. 2019
Hi Marjorie, Thank you for your review. We are aware that upon arrival and viewing the room you booked, you expressed concern that the bedroom in your one bedroom loft apartment was dark. You were immediately given a free upgrade to our honeymoon ocean view suite for your entire stay. It is very unfortunate that after such a gesture that you would not stay here again. We however can assure you that we continue to work very hard to meet the demands of our customers and to make their stay with us as pleasant as possible. Regards, Opia Plummer

10/10 – Excellent

Voyageur vérifié

Séjour de 3 nuits en septembre 2019
Martine/ Operations Supervisor a répondu le 17 sept. 2019
The Management and Staff thank you for your positive score. We look forward to hosting you again at Firefly Beach Cottage. Thanks again for making it firefly.