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SENZA Hotel – Avis

4 out of 5
SENZA Hotel
4066 Howard Ln, Napa, CA

Avis

9,4

Exceptionnel

Note de 10 – Excellent, d’après 769 avis sur 1004." "
Note de 8 – Bien, d’après 156 avis sur 1004." "
Note de 6 – Acceptable, d’après 54 avis sur 1004." "
Note de 4 – Médiocre, d’après 14 avis sur 1004." "
Note de 2 – Terrible, d’après 11 avis sur 1004." "

9,6/10

Propreté

9,4/10

Service et personnel

9,0/10

Commodités

9,4/10

État et installations de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 – Bien

jean

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juin 2023
Reservation & Revenue Manager a répondu le 3 juill. 2023
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 – Excellent

sebastien

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en décembre 2019
Kimberly Lund, Reservation & Revenue Mgr a répondu le 8 déc. 2019
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley.

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Absolument fantastique, en plein cœur des vignobles, parfait comme paradis Napa
Séjour de 2 nuits en août 2019
Kimberly Lund, Reservation & Revenue Mgr a répondu le 18 août 2019
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley.

10/10 – Excellent

Louise, Montréal

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Tout était parfait ! Souper bon buffet à déjeuner on adore ça un buffet pour déjeuner !
Séjour de 2 nuits en septembre 2018
Kimberly Lund, Reservation & Revenue Mgr a répondu le 25 sept. 2018
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay. We hope to see you again for any future visits to Napa Valley.

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, confort de la chambre
Points faibles : État et installations de l’hébergement
Entre autoroute et vignobles
Chambre charmante, très propre. Contrairement à ce que suggèrent les photos l’hotel n’est pas situé au milieu de vignes mais est adossé à une highway hyper fréquentée. Dommage pour la tranquillité :-(
Séjour de 1 nuit en juillet 2018
Kimberly Lund, Reservation & Revenue Mgr a répondu le 5 août 2018
Thank you for taking the time to rate SENZA Hotel. We are next to a lovely vineyard and have grapevines on the property to enhance the Wine Country experience. I hope you will give us another try next time you are in Napa Valley.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2017
Kimberly Lund, Reservations & Revenue Mgr a répondu le 8 mars 2018
Thank your for your feedback. We are delighted you enjoyed your stay at SENZA Hotel. We hope to see you again for any future visits in Wine Country.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2017

10/10 – Excellent

Melanie, Montreal, Quebec

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Beautiful Hotel-Bel Hotel
La chambre est très belle, lit très confortable, petite chambre, et avions vu sur le stationnement. Le déjeuner, fut dans les plus réussi de notre voyage, simplement wow! Le 5 à 7 aussi! Lorsque nous demandions au personnel, ils étaient très à l'affut des demandes. Rapport qualité-prix: parfait! Localisation de l'hôtel: parfaite! Suggestion resto: parfaite! Nous avions sélectionné cet hôtel pour célébrer notre premier anniversaire de mariage. Nous n'avons pas eu d'attention particulière comme notre commentaire Expédia le précisait sur notre réservation et ces demandes sur expédia ne se rendent pas à l'hôtel. Nous sommes arrivés tôt, et avons précisé le tout pour avoir au moins un bel emplacement, ce que nous n'avons pas eu. Ceci est notre seul commentaire à améliorer, pour le reste, nous retournerions demain! :)

8/10 – Bien

Rachit

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel, the room and the staff were great! The 90$ extra charge for facilities was uncalled for.
Séjour de 2 nuits en mai 2024

6/10 – Acceptable

Jane-Paige

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Sadly, I was greatly disappointed by my experience at Senza. The property was under construction, which was not advertised. The included breakfast was advertised as being from Bouchon, whereas what was put out looked like items you would purchase from Safeway. Access to electric chargers for vehicles were also problematic. There was no easy access to ice, due to the construction, and there were cobwebs in the corners of our room. Paying a resort fee in these conditions is somewhat laughable. The staff were very kind and as accommodating as they could be.
Séjour de 3 nuits en mai 2024
Karen Hatten, Front Office Manager Senza Hotel a répondu le 26 mai 2024
I want to first thank you for taking the time to do the survey and give you feedback. I am sorry to hear that your stay was so dissatisfying. Our goal is to provide exceptional service and a relaxing getaway. We are baking our own pastries now instead of using a bakery and we have not had Bouchon in a few years, if there is a pastry that you would prefer next time please let me know, I can have the kitchen bake something up. As far as the construction, I apologize that you were not notified.As we fell short during this visit, I have refunded 25% of you stay back, which will be refunded with in 10-15 business days. And all three of your destination fees have been refunded to your Amex in the amount of 135.I do hope you give our beautiful, updated property another chance in the future, it really has just turned out perfect. Please let me know next time you are in the area. Thank you

10/10 – Excellent

Alejandra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Karen Hatten, Front Office Manager Senza Hotel a répondu le 26 mai 2024
Our SENZA team appreciates you taking the time to do the survey. We hope to see you again during your next Napa Valley trip.

10/10 – Excellent

Angela

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
ITS amazing the view they have. Very nice service we had a good time
Séjour de 2 nuits en mai 2024
Karen H. a répondu le 24 mai 2024
Thank you for taking the time for the survey, we are so glad to hear you enjoyed your stay. We hope to see you again during your next Napa Valley trip.

10/10 – Excellent

Kelly

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location
Séjour de 1 nuit en mai 2024
Karen H. a répondu le 24 mai 2024
Thank you for taking the time for the survey, we are so glad to hear you enjoyed your stay. We hope to see you again during your next Napa Valley trip.

10/10 – Excellent

Brandon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Na
Séjour de 1 nuit en mars 2024
Karen H. a répondu le 24 mai 2024
Thank you for taking the time for the survey, we are so glad to hear you enjoyed your stay. We hope to see you again during your next Napa Valley trip.

10/10 – Excellent

Boris, San Francisco

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Karen H. a répondu le 24 mai 2024
Thank you for taking the time for the survey, we are so glad to hear you enjoyed your stay. We hope to see you again during your next Napa Valley trip.

8/10 – Bien

Rosa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Karen Hatten a répondu le 15 mai 2024
Thank you for taking the time to take the review. We are creating a better experience for our customers and hope to see you again during your next Napa Valley trip.

10/10 – Excellent

kai

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and modern. Breakfast was great. We enjoyed everything in the room and the view.
Séjour de 1 nuit en janvier 2024
Karen Hatten a répondu le 9 mai 2024
Wonderful, we appreciate the feedback. We hope you stay with us again in the future to enjoy our restaurant and updated property.

6/10 – Acceptable

Cristiano, Novo Hamburgo

Voyage de couple
Points forts : Propreté
Me decepcionei com o hotel. O quarto foi muito bom, mas fora isto o hote não vale o preconceito que se paga. Está em reformas e o café-da-manhã é servido na rua.
Séjour de 3 nuits en avril 2024
Karen Hatten a répondu le 9 mai 2024
Thank you for you feed back, we are glad you enjoyed your room. As for the breakfast it is a continental style, but we are moving into a restaurant to order style. Please le us know next time you visit Napa Valley so we can ensure you enjoy a better experience with breakfast.

6/10 – Acceptable

Allison, WALNUT CREEK

Voyage en groupe
Points faibles : Commodités, état et installations de l’hébergement
Upon arrival - you are steered toward a tiny room and checked in at a folding table. Rooms are fine, but there is considerable LOUD construction going on at the property which goes from 8a-4p 7 days a week. The pool is miniscule and was dirty two of the days we were there. While the staff tried to accomodate us and offered some compensation - it was extremely disappointing to have our vacation marred by the above - especially when no notice was given regarding the impact the construction would have on visitors.
Séjour de 4 nuits en avril 2024
Reservation & Revenue Manager a répondu le 30 avr. 2024
Thank you for taking the time to review SENZA Hotel. Our apologies your visit did not meet our standards. We hope you will give us another try for any return visits to Napa Valley. The new lobby and breakfast format will be amazing.

6/10 – Acceptable

Gautam, Issaquah

Voyage en famille avec de jeunes enfants
Points forts : Commodités
Points faibles : État et installations de l’hébergement
The overall property is pretty small and not really great location
Séjour de 2 nuits en avril 2024
Reservation & Revenue Manager a répondu le 26 avr. 2024
Thank you for taking the time to review SENZA Hotel. We are located on the North of end Napa with a serene setting.

8/10 – Bien

maria, Miami

Points forts : Propreté, service et personnel
I wish we would have been told with more anticipation that the obey was under construction. We were told the day before. Otherwise the facilities and room are amazing. Will definitely be back.
Séjour de 2 nuits en avril 2024
Reservation & Revenue Manager a répondu le 19 avr. 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay. You will have to visit us again when the new lobby and breakfast format is complete. It will be amazing!

6/10 – Acceptable

Milena

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 4 nuits en avril 2024
Reservation & Revenue Manager a répondu le 19 avr. 2024
Thank you for taking the time to review SENZA Hotel. We would love for you to contact the hotel and share where your experience did not meet your expectation. We hope you will give us another chance for any return visits to Napa Valley

10/10 – Excellent

Romina

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Thank you Karen for your warm welcome! This property is beautiful. Even though some rooms are being renovated. I will definitely stay here again.
Séjour de 1 nuit en avril 2024
Reservation & Revenue Manager a répondu le 15 avr. 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and you will have to come back for another visit when the renovation is complete. The new Lobby and breakfast options will be amazing.

10/10 – Excellent

Benchamard, Chicago

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful place and best service
Séjour de 1 nuit en avril 2024
Reservation & Revenue Manager a répondu le 15 avr. 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 – Excellent

Hasmik

Voyage en groupe
Points forts : Propreté, commodités
Room was spacious, clean and with a beautiful view. Breakfast was not good though. Although they had renovations that caused changes in breakfast service.
Séjour de 2 nuits en avril 2024
Reservation & Revenue Manager a répondu le 8 avr. 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your room. You will have to come back for any return visits to Napa Valley and check out our new and improved lobby and breakfast options.

8/10 – Bien

Richelle

Voyage en famille
Points forts : Service et personnel, commodités
The patio was dusty and had cobwebs on the furniture. The room was hot when we came in. I booked a garden view but there is no view. However, the staff were nice and friendly.
Séjour de 1 nuit en avril 2024
Reservation & Revenue Manager a répondu le 3 avr. 2024
Thank you for taking the time to review SENZA Hotel. Our apologies the patio did not meet up to our usual standards. We will address Housekeeping directly on this issue. And also the temperature of the room when you arrived. We hope you will give us another try on any returning visits to Napa Valley

10/10 – Excellent

Joenard

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Reservation & Revenue Manager a répondu le 1 avr. 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any return visits to Napa Valley

8/10 – Bien

Quyen, Sunnyvale

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was advertised the room was supposed to be a suite but it was not a suite. It was a nice big room.
Séjour de 1 nuit en mars 2024
Reservation & Revenue Manager a répondu le 1 avr. 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay. We hope to see you again for any future visits to Napa Valley

8/10 – Bien

Paige

Points forts : Propreté
Séjour de 1 nuit en février 2024
Reservation & Revenue Manager a répondu le 18 mars 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any return visits to Napa Valley

10/10 – Excellent

Ana

Séjour de 2 nuits en mars 2024
Reservation & Revenue Manager a répondu le 3 avr. 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any return visits to Napa Valley

6/10 – Acceptable

stephanie, Tampa

Voyage de couple
Points faibles : Service et personnel, état et installations de l’hébergement
Walls paper thin. Breakfast was ok.
Séjour de 3 nuits en mars 2024
Reservation & Revenue Manager a répondu le 13 mars 2024
Thank you for taking the time to review SENZA Hotel. We are in the process of revamping our breakfast and hope you will give us another try for any return visits to Napa Valley

10/10 – Excellent

Kirsten

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great stay
Séjour de 3 nuits en mars 2024
Reservation & Revenue Manager a répondu le 12 mars 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 – Excellent

Rbk

Séjour de 1 nuit en mars 2024
Reservation & Revenue Manager a répondu le 1 avr. 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and all that SENZA has to offer. We hope to see you again for any return visits to Napa Valley

2/10 – Terrible

Vivian

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Séjour de 6 nuits en mars 2024
Reservation & Revenue Manager a répondu le 11 mars 2024
Thank you for taking the time to review SENZA Hotel. We are disappointed you stay did not meet expectations. I encourage you to please contact the hotel for further discussion.

8/10 – Bien

Dustin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Reservation & Revenue Manager a répondu le 7 mars 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and we hope to see you again for any return visits to Napa Valley

10/10 – Excellent

Zuzana, Rocklin

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
My husband and I chose this hotel for our weekend getaway as the place we typically stat at was fully booked and we couldn’t be happier. I think we found ourselves new favorite place in the area. Everything went very smooth from the check-in all the way to the check-out, the hotel was very nice, clean, modern and so cozy. We stayed at the room with the vineyard view and it was beautiful. We are definitely stating again in the future.
Séjour de 2 nuits en mars 2024
Reservation & Revenue Manager a répondu le 5 mars 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and all that SENZA has to offer. We hope to see you again for any return visits to Napa Valley

6/10 – Acceptable

Briana

Points forts : Propreté, service et personnel
Not worth the price
Very friendly staff but pics don’t look like hotel. Felt like it was really overpriced. Lobby was sad and small, gym was two machines, pool okay but also small. For the price, I expected a lot more. Breakfast was also super disappointing and there were no towels at the pool. Lastly, there is construction, so bit of an eye sore.
Séjour de 1 nuit en février 2024
Reservation & Revenue Manager a répondu le 26 févr. 2024
Thank you for taking the time to review SENZA Hotel. We would love for you to contact us to discuss more on your stay. You will have to come in the summer when we have our new and improved lobby.

6/10 – Acceptable

Soyoung

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Points faibles : État et installations de l’hébergement
The property smelled unclean and the room was plain with some wear and tear on the walls. The location is on a highway and very busy.
Séjour de 1 nuit en février 2024
Reservation & Revenue Manager a répondu le 26 févr. 2024
Thank you for taking the time to review SENZA Hotel. We take all critiques seriously. If you could please contact the hotel, so we can discuss.

10/10 – Excellent

Michael

Séjour de 4 nuits en février 2024
Reservation & Revenue Manager a répondu le 26 févr. 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed you stay and hope to see you again for any return visits to Napa Valley

8/10 – Bien

Erwin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
.
Séjour de 4 nuits en février 2024
Reservation & Revenue Manager a répondu le 22 févr. 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any return visits to Napa Valley

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A very nice place to stay in Napa.
A very nice place to stay in Napa. The room was very nice. The bed was very comfortable. We appreciated the complimentary upgrade. The staff are friendly. The breakfast was good especially the mimosa but the breakfast area is too small. I know that it’s under construction so I’m sure the place will be different once it’s all done. I recommend this place and will be back!
Séjour de 1 nuit en février 2024
Reservation & Revenue Manager a répondu le 20 févr. 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and all that SENZA has to offer. You will definitely have to come back and stay with us when we are complete with our new and improved breakfast and lobby area.

10/10 – Excellent

Sharon

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The room was amazing with great climate control. The breakfast was a bit underwhelming....
Séjour de 1 nuit en février 2024
Reservation & Revenue Manager a répondu le 19 févr. 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any return visits to Napa Valley

10/10 – Excellent

Lorena

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very Nice
Hotel is nice. Staff was amazing. We will return again
Séjour de 3 nuits en février 2024
Reservation & Revenue Manager a répondu le 19 févr. 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

8/10 – Bien

Marites

Voyage de couple
Points forts : État et installations de l’hébergement
Taylor greeted us as we checked in on the later in. She escorted us to our room, showed us how to work everything, left to make us churros and delivered them to us. Thats what you call service!!!
Séjour de 2 nuits en février 2024
Reservation & Revenue Manager a répondu le 19 févr. 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and all that SENZA has to offer. We hope to see you again for any return visits to Napa Valley

10/10 – Excellent

Conti

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Reservation & Revenue Manager a répondu le 21 févr. 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 – Excellent

Pramit

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The construction did not interfere with the guest experience. It will only be better in time.
Séjour de 4 nuits en janvier 2024
Reservation & Revenue Manager a répondu le 29 janv. 2024
Thank you for taking the time to review SENZA Hotel We are delighted you enjoyed your stay and all that SENZA has to offer. You will definitely have to come back for another visit to check out our new lobby.

10/10 – Excellent

Sergio

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Napa
Hotel bem confortável ótima cama e travesseiro chuveiro muito bom Localicao excelente Café da manhã de boa qualidade
Séjour de 2 nuits en janvier 2024
Reservation & Revenue Manager a répondu le 29 janv. 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay. Please be aware the photo you attached is not our property. We hope to see you again for any future visits to Napa Valley

10/10 – Excellent

Sophia

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice property. A little dated; friendly staff
Séjour de 1 nuit en janvier 2024
Reservation & Revenue Manager a répondu le 31 janv. 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any return visits to Napa Valley

10/10 – Excellent

Jennifer

Séjour de 1 nuit en janvier 2024
Reservation & Revenue Manager a répondu le 23 janv. 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and all that SENZA has to offer. We hope to see you again for any return visits to Napa Valley

10/10 – Excellent

M

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024
Reservation & Revenue Manager a répondu le 22 janv. 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley