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Sterling Mussoorie – Avis

4 out of 5
Sterling Mussoorie
Radha Bhawan Estate, Circular Road, Mussoorie, Uttarakhand

Avis

6,8
Note de 10 – Excellent, d’après 4 avis sur 35." "
Note de 8 – Bien, d’après 16 avis sur 35." "
Note de 6 – Acceptable, d’après 7 avis sur 35." "
Note de 4 – Médiocre, d’après 4 avis sur 35." "
Note de 2 – Terrible, d’après 4 avis sur 35." "

7,6/10

Propreté

7,6/10

Service et personnel

8,0/10

Commodités

7,0/10

État et installations de l’hébergement

10/10

Écoresponsabilité

Avis

2/10 – Terrible

gaurav

Séjour de 2 nuits en octobre 2023
Sterling Mussoorie a répondu le 29 oct. 2023
Dear GauravWe apologize for falling short of your expectations and for any inconvenience you experienced. Your feedback is essential, and we take it seriously. We would appreciate the opportunity to learn more about your concerns. Please contact our customer support team to discuss your specific issues in detail. We're committed to making improvements based on your valuable input.Warm regards,The Sterling Holidays Team

2/10 – Terrible

Virendra

Séjour de 2 nuits en juin 2022

6/10 – Acceptable

Usha

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juin 2022

8/10 – Bien

Girish

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Overall stay was good, property location is good. However, they do not serve alcohol. Also, at check-in, we were told that for our booked room category (suit with mountain view) we will have to take about 150 stairs, which is almost egual to 9 floors, so we had to compromise on view /location of room, which probably was a lower category room. Further, while using lift I lost my way and they do not have sufficient direction board to help customers find way!
Séjour de 1 nuit en février 2021

8/10 – Bien

Voyageur vérifié

Séjour de 2 nuits en mars 2020

8/10 – Bien

Varun, Mumbai

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en août 2019

6/10 – Acceptable

Voyageur vérifié

Voyage de couple
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
The views are wonderful and the food is good. However, beware that the rooms are quite different than what is shown on Expedia’s website- dingy interiors, marks on the walls, mold in the bathrooms, etc.
Séjour de 2 nuits en mars 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en février 2019

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great views but little far from Mall road. The food is good with a lots of vegetarian options.
Séjour de 4 nuits en décembre 2018

4/10 – Médiocre

Vimal, New delhi

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
It was quite unexpected that the cleanliness was very poor. Dirty fan, bedding,washroom... it all added to my dismay. A very poor experience for a name like Sterling
Séjour de 2 nuits en novembre 2018

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good place to relax
We stayed for 5 days and our intent was to relax and not spend energies in sight-seeing. This place, as are other hotels in Mussoorie, is built on the hills at different gradients. Therefore, one has to walk about 50 to 175 steps depending on location of the room. We stayed in Privilege suite. The one that was allotted to us did not have a clear view of the valley. After we requested a change, we were given a different room. The second one was relatively newly built, but further down (block 19 series). The room had a great view of the valley. The room was well furnished, clean and cozy. The staff are generally courteous and room service was prompt despite the distance from restaurant. The resort had organised evening activities which were good. Resort also has some adventure activities, which one might avail of. All the adventure activities are paid activities. A nice place to wind-down. It's a little away from Mall road, hence if you don't have your own conveyance, you are at the mercy of taxi operators for moving around. Their charges are a bit high. The restaurant food is ok with decent spread of items. lunch and dinner is available in both buffet as well as ala-carte.
Séjour de 5 nuits en mai 2018

10/10 – Excellent

PALLAB, Delhi

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Beautiful Location away from everything....
We went for a family Getaway... The Cottages are nicely made.... Options of Microwave Cooking in every Room... Enjoyed the Stay in the nature's Lap... You must have your own Conveyance to Stay in this Resort... Food and Services were excellent....

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel
Internet doesn't work in rooms, transport not available and water heating doesn't work at all if a person goes for shower right after another person
Crs Manager a répondu le 18 mai 2016
We are regretful to learn that you are disappointed with your stay at Ooty - Elk Hill. We have raised a concern about hot water availability and internet with the Resort Management team at our corporate office to improve the resort experience. We request you to give us another opportunity to serve you better at any of our resorts in India.

8/10 – Bien

Ashish

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Sterling Mussoorie a répondu le 1 mars 2024
DearGuestThank you for your generous 8-star rating! We're delighted to hear that you had a satisfying experience with us. If you have any specific feedback or suggestions to make your next experience even better, please feel free to share. Your satisfaction is our top priority!Warm regards,The Sterling Holidays Team

8/10 – Bien

Ankit, Noida

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Decent view - a really good hotel for the cost
This is a great property with a lot of rooms and space. Overall my experience was better than expected and i would certainly recommend it

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel, confort de la chambre
Mussorie Adventure
Booked two rooms herein Missouri to getaway from city life for couple of days, approach to hotel was little tricky, if you are planning to stay here be prepared climb up/down 150 steps in order to access hotel lobby/resturant/cars from ur hotel rooms. View from the rooms is quite pleasing. Don't miss the morning sunrise. Food and breakfast buffet is really nice.10 mins away from mall road by car. Overall stay was decent and we had fun, but access to room is tough if u cannot climb 100+ stairs. Mind you renovation is going on at this hotel. Room service was fast, can have them deliver the food.

4/10 – Médiocre

shwetabh, Gurgao

Points forts : Propreté, confort de la chambre
Points faibles : Service et personnel
Hotels rooms are good . Only problem is to climb more than 100 steps when you have to go out

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel et confort de la chambre.
Good Hotel, Nice service
The hotel was under renovation, but the staff was really helpful. They offered us newly renovated rooms but we could not take them as there was no lift and we have to go many stairs down. Upon request they gave us the rooms near to reception and they were good rooms with good view. The hotel is a bit far from the mail market, but it's a good point for people who are driving their own car.

6/10 – Acceptable

Praveen, Noida

Points forts : Confort de la chambre
Points faibles : Service et personnel
Customer service is a concern
Rooms - Very nice. I stayed in newly renovated rooms. Location - Awesome Staff - Unprofessional. I asked to change my room key as it did not work once the door is locked. In four days stay, it was not changed. Further, My room had used bed spread, comforter and microwave gloves. I raised this with the hotel and tweeted as well. Then after the hotel took notice and appologiesed. Reception - All reception staffs are non skilled for hospitality business. They work like any government organization. Connectivity to the main town - if you do not have your own vehicle, you are left to chance. Hotel's claim to provide taxi facility is a sheer lie. Sterling properties are known for its location so it is. But customer service is a serious concern. Restaurant - its very average. And do not have much options. Recommendation - go with your own vehicle. Do not have high hope of service. The location is great.

8/10 – Bien

Dr Rajendra, Guwahati , Assam

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
An Excellent Mussoorie Resort
Sterling Holidays is an Excellent Property only 2 km from the library chowk (where Mall Road starts). Pick up and drop from the resort is quickly arranged by the resort staff at a reasonable rate. The view from the room is breath taking. The complimentary breakfast offered in the Expedia hotel booking by the resort is well spread and well attended by the ever courteous staff. One wishes a revisit soon.

8/10 – Bien

Jagat, New Delhi

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Comfortable Stay
Home away from Home
Sterling Mussoorie a répondu le 1 mars 2024
DearJagatThank you for your generous 8-star rating! We're delighted to hear that you had a satisfying experience with us. If you have any specific feedback or suggestions to make your next experience even better, please feel free to share. Your satisfaction is our top priority!Warm regards,The Sterling Holidays Team

8/10 – Bien

Jagat, New Delhi

Points forts : Propreté, service et personnel et confort de la chambre.
Nice location, away from crowded city
Stay was quite comfortable. Staff was very cooperative. However, turnaround time of room service/house keeping can be slightly improved.

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Poor hotel
I have booked this hotel cheked-in to go till my room i have to cross 150 stairs and then i came to know that mobile signals are not there in any room of the hotel

8/10 – Bien

Varun

Points forts : Propreté, service et personnel et confort de la chambre.
Nice hotel with a great view
Hotel is nice with facilities like pool table, other games to keep u or kids occupied . the only drawback which we found is that its very far from mall road , kempty falls and other sightseeing places. They don't have any cab facility for pick and drop , for that they rely on the mussoorie taxi stand service. We always had to pay Rs 200 one side to mall road and that was not included in the package.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
good hotel, but little far from Mall road
wonderful stay at Pine Hill. we had a family get-to-gather (approx 14 members) and reached hotel on 15th Aug morning. Welcome was superb. all the guests were invited for flag hosting for Independence day. Sweets were distributed... Rooms were located at lower level, so some of our old members had difficulty to reach the rooms.. overall experience was excellent..

2/10 – Terrible

Pankaj Mathur, Faridabad

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
incorrect room
I would just end this review by saying that we were not even given the room we booked. We booked a 2 bedroom suite but were given a 1 bed suite on the pretext that this is the only renovated suite. However while passing through Tue other rooms we saw other rooms also which were renovated and were 2 bedroom. Bad !!!

10/10 – Excellent

Rasshme, New delhi

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good View, good rooms
Fantastic location, good view from balcony. good breakfast buffet, good cleanliness. good rooms. since my parents went for a trip, they had a little difficulty taking stairs to reach the hotel (100-150 stairs) but for the stairs part experience of staying there was superb. we will revisit the same hotel.

6/10 – Acceptable

MUKESH MANCHANDA, CHANDIGARH

Points forts : Propreté, service et personnel
Good But Not Setisfied
I was opted for a deluxe room (Features of the room shown on your website = Balcony Room) & i pay for it, but i did not get the same room even than the balcony is not attached with the room n the hotel staff was not good in their behavior especially the manager Mr. Joshi he spoke to me in very bad language, so i was not satisfied with the hotel service.

6/10 – Acceptable

Meenakshi Sundaram, Bangalore

Points forts : Propreté, confort de la chambre
Good location but not so good food
Stay was decent and rooms were clean although the food taste was not upto our satisfaction and the cost was high. We were given a different room than what we booked and similar was the story for other customers. Location is good and a good walk from the library chowk.

4/10 – Médiocre

Vijay, Noida

Points faibles : Service et personnel
Sterling Holidays Mussoorie - Pine Hill
Room service was pathetic. They took 1.5 hrs to provide dinner in the room.

8/10 – Bien

Sunil Meshram, delhi

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Review
Good, only issue is they dont have a lift, so if your room is downstairs, then you may need to climb some stair. Rooms are very good.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Sterling Holidays is really worth it
We really enjoyed our stay at this hotel. The view from the balcony was heavenly as it looked into the doon valley and other nearby areas. The service in the hotel was fast and excellent. Although, its 2.5 Kms from The Mall Road, its really worth it. Highly recommended !

10/10 – Excellent

vivek, delhi

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Best Place to Stay in Mussoorie
Best place to stay nice hotel enjoy every moment with natural beauty

4/10 – Médiocre

AMIT

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Sterling mussorie
the hotel is an a very bad condition. there is no maintenance at all. the coomon areas, rooms are in a pitiable state food taste and quality is good. was a bad idea to stay there