I'll start by saying the apartment was very nice and spacious, clean and in a great neighborhood. However, I had many concerns. When we arrived, there was nowhere for us to park, the spot designated was taken up by another car. Bryan was helpful when I called and told us we could park on the street. I don't have an intl plan on my cell so the calls were costing me. I turned to email. Literally, not one email was replied to during our entire stay. Had to fend for ourselves in terms of parking, the toilets did not work properly, check-out time and procedure was unclear, and again, I reached out over and over by email and nothing was replied to. After returning home, I sent an email with my concerns, no reply. I had to call them to check my email. I wasn't happy at all with the customer service. I do feel that considering the outrageous amount of money I paid for this stay, they should at least be apologetic and try to make it right. Overall, although the place was nice, I wouldn't stay here again or recommend it.