Dear Mr. Andre,Thank you so much for your perfect 5-star rating! We are thrilled to hear that you had an exceptional experience during your stay with us. Your feedback is incredibly valuable and serves as a great motivation for our team to continue providing outstanding service.We are delighted that you enjoyed all aspects of your visit. Our team is dedicated to ensuring that every guest has a memorable and comfortable stay, and it’s wonderful to know that we succeeded in making your time with us special.Once again, thank you for your fantastic review. We look forward to welcoming you back soon and making your next stay just as perfect!Best regards,Leo CastilloDuty Manager

Dear Mr. Raphael,Thank you for your wonderful review! We are delighted to hear that you enjoyed our rooms, convenient location, and the breathtaking view from our Firefly roof deck bar & restaurant on the 32nd floor.Your positive feedback is much appreciated and motivates our team to continue providing exceptional experiences for our guests. We look forward to welcoming you back to our hotel soon.At your Service, Alex BognotDuty Manager

Dear Mr. Nabil,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Benjamin,Thank you for taking the time to leave us a great score review. We're delighted to know that you had a positive experience during your recent stay with us. Your feedback is important to us, and we're constantly striving to enhance our guests' experiences. We're looking forward to welcoming you back in the future and providing you with an even more exceptional stay.Sincerely, Alex BognotDuty Manager

Dear Mr. Christian,Thank you for choosing City Garden Grand Hotel! Thank you for your excellent rating. We are glad to know that you enjoyed your stay with us. Hence, we shall be looking forward to your next visit to our hotel. Thank you for staying with us.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Raphael,Thank you for giving us 8 out of 10 ratings. We are delighted to know that you were satisfied with the overall service of our hotel. It’s great to see the positive rating on your review. We hope to be able to be of service to you once again in the near future.Until then, Stay Safe!Clement SalantesDuty Manager

Dear Dear Sir/Ma'am,Thank you for taking the time to share your experience. Our team truly appreciates it. We are all so glad to know that overall you enjoyed your stay as well. Looking forward to welcoming you back here in City Garden Grand Hotel. Best Regards,John PagtabunanDuty Manager

Dear Mr. Patrick,Thank you for taking the time to share your experience during your recent stay with us. Our team truly appreciates it. We are all so glad to know that you enjoyed your stay as well. Looking forward to welcoming you again.Until then, Stay Safe!John PagtabunanDuty Manager

Dear Mr. Julien,We appreciate this awesome review as we work hard to meet expectations like yours, and we are happy to hear that we hit the mark for you. We hope to be able to be of service to you once again in the near future.Always at your service,Christian TadeoHotel Duty Manager

Dear Mr. Stephan,Thank you for taking time and sharing a perfect score rating! Hope your time in City Garden Grand Hotel was enjoyable and we were able to surpass your expectations. We look forward to welcoming you back in the future.Always at your service,Christian TadeoHotel Duty Manager

Dear Mr. Pierre,We, at City Garden Grand Hotel, are extremely grateful to receive your top-rated score review. We are happy to hear that we hit the mark for you. We hope to be able to be of service to you once again in the near future.Always at your service,Mr. Richard ReazonGeneral Manager

Dear Ms. Jacques,I would like to express my appreciation for your top rated review. We strive for excellence and your praise lets us know we are succeeding. Thank you for the confidence that you have placed in us.Always at your service,Mr. Richard ReazonGeneral Manager

Dear Mr. Sallahdine,I would like to express my appreciation for your top rated review. Meanwhile, I have taken note of your feedback during your recent stay about the WIFI connectivity and stability needing improvement. Although most our guests have time and again commended our reliable and fast WIFI, I assure you that issue will addressed and that management team will conduct periodic preventive measures of our internet facilities to ensure seamless WIFI experience for most valued guests like yourself. Looking forward to welcoming you back soon!Always at your service,Mr. Richard Reazon

Dear Mr. Raphael,We appreciate this awesome review as we work hard to meet expectations like yours, and we are happy to hear that we hit the mark for you. We hope to be able to be of service to you once again in the near future.Always at your service,Mr. Richard ReazonGeneral Manager

Dear Mr. Sebastian, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Always at your service, Angel Niebres

Dear Mr. Pierre, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Always at your service, Angel Niebres Duty Manager

Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Richard Reazon OIC-General Manager

Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

Dear Mr. Ursanne, Many thanks for your review! Regret the inconvenience caused by the elevator and for the second-rate service from our staff. Our hotel had been running full and had been hosting multiple events almost on a daily basis, which explains the elevator traffic in the hotel. Likewise, we have already assigned an elevator operator to manage the foot traffic and to make the elevator more efficient. Regarding our staff, while our teams are undergoing regular training for customer service and product knowledge, please allow me to raise your concern with our Housekeeping and Firefly Dining Teams. Nevertheless, my apologies for any inconvenience and I look forward to your return. Thank you! Regards, Mirro Reperuga General Manager

Dear Mr. Emmanuel, Thank you for taking the time to review! Regret the inconvenience caused by the pool size and linen concerns. Our swimming pool, which highlights the breathtaking view of the city, has a dimension of 6.3 x 14 meters which can accommodate both adults and children. Nevertheless, thank you for your overall positive comments about our hotel. Thank you and I look forward to your return! Regards, Mirro Reperuga General Manager

Dear Mr. Steven,Thank you for your wonderful feedback! We're delighted to hear that you found our staff kind and helpful, and enjoyed the cleanliness and good food. Your kind words are greatly appreciated, and we look forward to welcoming you back for another great stay.At your Service, Alex BognotDuty Manager

Dear Ms. Carmen,Thank you for your feedback! We’re thrilled to hear that you found everything excellent during your stay. We apologize for the inconvenience caused by the air conditioning in your room. Please rest assured that we investigate this matter to enhance the overall guest experience. Your comfort is our priority, and we appreciate your understanding. We look forward to welcoming you back for an even better stay.Sincerely, Alex BognotDuty Manager

Dear Mr. YusukeThank you very much for your generous score review! We are absolutely delighted to know that you had a perfect experience during your recent stay with us. It is our utmost goal to provide exceptional service and satisfaction to all our guests, and your feedback reaffirms that we are on the right track.Once again, thank you for choosing City Garden Grand Hotel and we look forward to the pleasure of serving you again in the future.Best regards,Leo CastilloDuty Manager

Dear Mr. Tomoaki,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our rooms, restaurant, and bar to be well-cleaned and up to your standards. Your kind words about the quality and value of our rooms are much appreciated, especially coming from a seasoned traveler like yourself.We understand your concern about the pool facility. Your comfort and privacy are important to us, and we will take your feedback into consideration as we strive to improve our guests' experience. Thank you again for your valuable feedback. We value your patronage and would be honored to have the opportunity to welcome you back.Sincerely, Alex BognotDuty Manager

Dear Mr. Yoshiya,Greetings from City Garden Grand Hotel! Thank you for taking time to post a review of our property. We are so happy to hear that you enjoyed your time at City Garden Grand Hotel. Our goal is always to exceed your expectations. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Julian,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Ms. Maricel,Thank you for taking the time to provide us with your valuable feedback. We are delighted to hear that you enjoyed our 360 rooftop view with its swimming pool, restaurant, and bar.We apologize for the issues you encountered with the room amenities. Please be assured that we have addressed your concerns with our housekeeping and maintenance team. Regarding the spa, we are sorry that you were unable to book an appointment due to the absence of staff (due to fully booked schedule on the list). We are currently reviewing our staffing schedules to ensure that our spa services are readily available to our guests at all times.Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.

Dear Mr. Reuben,Thank you for choosing City Garden GRAND Hotel during your recent visit to Makati. We are grateful that you took the time to share your review with us. We appreciate your feedback and are always looking for ways to improve our guests' experience.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Sincerely,Leo CastilloDuty Manager

Dear Mr. Michael,Thank you for your positive feedback! We're delighted to know that you had a great and hospitable accommodation experience with us.We're thrilled to hear that you enjoyed our food, massage services, and found our staff to be excellent. Providing exceptional service and creating memorable stays for our guests is what we strive for, and it's truly rewarding to see our efforts have made a positive impact on your stay.We apologize for any inconvenience caused by the elevator's speed. We understand that slow elevators can detract from the overall experience, and we appreciate your patience.Your feedback is valuable to us, and we will look into this issue. We look forward to welcoming you back soon!Best regards,Leo CastilloDuty Manager

Dear Mr. Edward,Thank you for awarding us a 5-star rating! We're truly honored by your positive feedback and delighted to know that you had a wonderful experience with us. We're committed to maintaining this high standard of service, and we look forward to serving you again in the future.Best regards,Leo CastilloDuty Manager

Dear Mr. Ronald,Thank you for taking the time to share your feedback with us! We're pleased to hear that you enjoyed our hotel's location, helpful staff, and overall atmosphere.Regarding your observations about the elevators. We never want our guests to feel any discomfort and we truly apologize for any inconvenience you experienced. Please rest assured that we will investigate and address this matter promptly to ensure a more pleasant environment for all our guests.We value your patronage and would be honored to have the opportunity to welcome you back.At your Service, Alex BognotDuty Manager

Dear Gene,Thank you so much for giving us a perfect score review! We are absolutely delighted to hear that you had such a fantastic experience with us.Our team works tirelessly to ensure that every guest has a seamless and enjoyable experience, and your feedback validates our efforts.Best regards,Leo CastilloDuty Manager

Dear Mr. Kyuwhan,We extend our sincere gratitude for your wonderful feedback and for choosing City Garden Grand Hotel for your recent visit. We appreciate you taking the time to give us an excellent rating and for highlighting our clean and spacious rooms. We are truly heartened to receive your generous review and evaluation.Best regards,Leo CastilloDuty Manager

Dear Mr. Tatsunori,Thank you for choosing to stay at City Garden GRAND Hotel and for giving us an excellent rating! Our team works hard to ensure our guests have a comfortable and enjoyable stay, and we truly appreciate your positive review.We would be absolutely thrilled to welcome you again for another fantastic stay!Best regards,Leo CastilloDuty Manager

Dear Mr. Joseph,We would like to express our appreciation for taking time to share your delightful review and we are glad to know that you have enjoyed your stay. I understand that traffic can occasionally be inconvenient, especially in bustling areas like ours. Please know that we take all feedback seriously. Although we can't directly control the traffic, we're continuously striving to enhance our guests' experiences. Thank you for sharing your feedback with us. It's invaluable in our efforts to continually improve our guests' experiences.Once again we thank you for the top-notch score and we look forward to welcoming you back again.Best Regards,Leo CastilloDuty Manager

Dear Mr. RussellWe appreciate you taking the time to rate us with a perfect score. It was our pleasure to welcome you to City Garden GRAND Hotel. Thank you for your kind words and for recognizing our convenient location and the stunning views from the Firefly roofdeck. We truly value your feedback.Looking forward to welcoming you again.Best regards,Leo CastilloDuty Manager

Dear Ms. Debbie,Thank you for your kind review! We're delighted to hear that you found our hotel to be a safe and friendly place to stay. It's wonderful to know that you enjoyed the cleanliness of our pool area and appreciated our staff's efforts in keeping everything welcoming. We understand that the airport area can get busy, so your advice about allowing extra time is definitely helpful for future guests.We look forward to welcoming you back on your next visit!At your Service, Alex BognotDuty Manager

Dear Valued Guest,Thank you for taking the time to share your experience! We're thrilled to hear that you found our staff hospitable and that you felt comfortable during your stay. Being located near Burgos Street, a shopping mall, and numerous restaurants does indeed make our hotel very convenient for our guests. We're glad you enjoyed the area's amenities.We hope to have the pleasure of hosting you again in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Tatsunori,We appreciate your fantastic review! It brings us joy to hear that you had a great experience during your recent visit to City Garden Grand Hotel.Our team would like to take a moment to express our heartfelt gratitude for your continued patronage over the years. Your loyalty means the world to us, and we're honored to have you as our guest.We apologize for any inconvenience you experienced during your recent stay. Rest assured, we will pass on your comments to our Engineering Department as part of our ongoing commitment to improvement.Once again, we thank you for your continued patronage, and we eagerly look forward to serving you in the years to come.Best regards,Leo CastilloDuty Manager

Dear Mr. Aiden,Thank you for your review! We're thrilled to hear that you and your family enjoyed your stay with us, particularly the rooftop pool area and the beautiful view. We appreciate your feedback regarding the restaurant food. We're always looking for ways to improve, so we'd love to hear more about your experience. Could you let us know which dishes you tried and what you think could be improved? We would like to invite you to contact us at dutymanager@ citygardengrandhotel.com to further discuss this matter. Your input will help us make necessary adjustments to enhance our dining experience for future guests. We hope to welcome you back again soon!Sincerely, Alex BognotDuty Manager

Dear Ms. Maria,Thank you for choosing to stay at City Garden Grand Hotel during your recent visit. We're thrilled to learn that our rooms exceeded your expectations. It's also fantastic to hear that you found our staff helpful and friendly. Providing excellent service to all our guests is our priority, and we're pleased to have made your stay enjoyable.Thank you for your kind words, and we hope to welcome you back soon!Best Regards,Leo CastilloDuty Manager

Dear Mr. Kengo,Thank you for taking the time to share your experience during your recent visit with us. We would like to apologize for the disheartening experience you had to give us a 2 star-rated review.We know the significance of addressing service concerns and in order for us to take appropriate actions and to understand the situation accurately, would you mind giving us more information about it? We would appreciate any information you will be given, as this would help us to address the said matter appropriately and create necessary steps to be taken to minimize the impact. We are inviting you to contact us at dutymanager@citygardengrandhotel. com to further discuss this matter.We value your patronage and would be honored to have the opportunity to welcome you back.Sincerely, Alex BognotDuty Manager

Dear Mr. Robert,Thank you for taking the time to leave us a 5-star review! We truly appreciate your positive feedback and are delighted to hear that you had a great experience. It’s always rewarding to know that our efforts in providing excellent service and amenities are appreciated by our guests.Once again, thank you for this excellent score review. Your feedback is incredibly valuable to us, and we look forward to the pleasure of serving you again soon. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Warm regards,Leo CastilloDuty Manager

Dear Mr. Steven,Thank you for your excellent rating and feedback. We are glad to know that you enjoyed your stay with us. Hence, we shall be looking forward to next visit here at out hotel. Thank you for staying with us.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. MichaelThank you for taking a moment to share your amazing experience with us. We are delighted to hear that Ivy, Dannah, and Darius delivered exemplary service to you and we are glad to know that you enjoyed your recent stay with us. We are truly heartened to receive your generous review and evaluation.We are looking forward to your next visit. Until then, Stay Safe!Leo CastilloDuty Manager

Dear Ms. Cynthia,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. GeorgeThank you for sharing your review and for awarding us a 4-star rating. We really appreciate your feedback and are glad to hear you had a positive experience during your stay.We're thrilled that you enjoyed your time at our rooftop bar, which offers a fantastic view of the city.At City Garden Grand Hotel, we're always working to improve our guests' satisfaction, and your feedback is invaluable in helping us achieve that goal.We look forward to welcoming you back in the future, and thank you again for choosing to stay with us.Best Regards,Leo CastilloDuty Manager