Intérieur de l’entrée

Clayton Hotel, Manchester Airport – Avis

4 out of 5
Clayton Hotel, Manchester Airport
Outwood Lane, Manchester Airport, Manchester, England

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 1216 avis sur 2288." "
Note de 8 – Bien, d’après 630 avis sur 2288." "
Note de 6 – Acceptable, d’après 250 avis sur 2288." "
Note de 4 – Médiocre, d’après 124 avis sur 2288." "
Note de 2 – Terrible, d’après 68 avis sur 2288." "

8,8/10

Propreté

8,8/10

Service et personnel

8,2/10

Commodités

8,4/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Audrey

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
très bon rapport qualité prix, séjour court mais agréable. Bravo pour le service de navettes.
Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

Jacques-Olivi

Voyage d’affaires
Points forts : Propreté, service et personnel
Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

ISABELLE

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté
Hôtel proche aéroport, chambre à rénover
Hotel à proximité de l'aéroport de Manchester. Chambres qui auraient besoin d'être rénovées. Pour le prix je m'attendais à un peu plus de confort et équipement surtout dans la salle de bain
Séjour de 1 nuit en octobre 2023
Kat a répondu le 19 oct. 2023
Dear Isabelle,Thank you for your review. I am pleased you found our hotel in close proximity to the airport, however I am sorry to read that you were disappointed with some aspects of your stay. Nonetheless, thank you very much for your feedback as we are always trying to improve our guest experience. Whilst I wish you had a better stay with us, I do hope that we can welcome you back to our hotel in the near future.Kindest regards,Kat HerringGuest Relations Manager

8/10 – Bien

Eric

Séjour de 2 nuits en octobre 2023
Kat a répondu le 6 oct. 2023
Dear Eric,Thank you for your great review of our hotel. I am so pleased to see that you enjoyed your stay with us and we are looking forward to welcoming you back to our hotel very soon - please let us know how we can make your next stay with us even better.Kindest regards,Kat HerringGuest Relations Manager

10/10 – Excellent

douglas

Séjour de 1 nuit en juillet 2023
Kat a répondu le 26 juill. 2023
Dear Douglas,Thank you for taking the time to leave us a review. I am so pleased that you enjoyed your stay with us! I do hope that we can welcome you back to our hotel very soon!Kindest regards,Kat HerringGuest Relations Executive

10/10 – Excellent

marie christine

Séjour de 1 nuit en juillet 2023
Kat a répondu le 18 juill. 2023
Dear Marie Christine,Thank you for taking the time to leave us a review. I am delighted to see that you enjoyed your stay with us and that we met your desired expectations. I do hope that we can welcome you back to our hotel in the future.Kindest regards,Kat HerringGuest Relations Executive

10/10 – Excellent

Juliet

Séjour de 1 nuit en mars 2023
Kat a répondu le 4 avr. 2023
Dear Juliet,Thank you for taking the time to share your review with us. I am so pleased that you enjoyed your stay with us and I hope we can welcome you back to our hotel in the future.Kindest regards,Kat HerringGuest Relations Executive

10/10 – Excellent

Juliet

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2023
Kat a répondu le 20 févr. 2023
Dear Juliet,Thank you for taking the time to leave us a review. I am so pleased to see that you have enjoyed your stay with us and we hope we will get the opportunity to welcome you back soon!Kindest regards,Kat HerringGuest Relations Executive

10/10 – Excellent

SYLVAIN

Séjour de 1 nuit en décembre 2022
Kat a répondu le 11 déc. 2022
Dear Sylvain,Thank you for taking the time to leave us a perfect review. We hope to welcome you back as a guest in our hotel again.Kindest regards,Kat HerringGuest Relations Executive

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2022

10/10 – Excellent

David

Séjour de 1 nuit en août 2022

10/10 – Excellent

Christophe

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2022
Harry a répondu le 18 juill. 2022
Hi Christophe, We are pleased to see that you enjoyed your stay with us and hope to welcome you back soon.

10/10 – Excellent

Catia

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2022

4/10 – Médiocre

Kevin

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Commodités
L’hôtel est très vieux. Les chambres nécessitent un vrai rajeunissement. Pour un hôtel proche de l’aéroport, aucune prise de courant européenne. Aucun adaptateur à l’hôtel et impossible d’en acheter un. N’oubliez d’éteindre toutes les lumières en sortant ces dernières ne sont pas commandées par la carte d’entrée.
Séjour de 1 nuit en novembre 2021

8/10 – Bien

Agnès

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2021

2/10 – Terrible

Salah

Points faibles : Confort de la chambre
Une nuit épouvantable
La chambre qu’on m’a attribué était à côté de la piste j’avais tous les réacteurs des avions tout la nuit impossible de dormir mon épouse était malade i
Séjour de 1 nuit en octobre 2021

10/10 – Excellent

Jean

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Efficient shuttle.
Séjour de 1 nuit en mai 2024
Guest Relations a répondu le 15 mai 2024
Thank you for your 5/5 review,We look forward to welcoming you again,Best regardsGuest Relations

6/10 – Acceptable

Ron

Voyage de couple
Points forts : Propreté, service et personnel
Lack of small touches like biscuits with rhe coffee and minimum amount of milk. Otherwise clean tidy and comfortable.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Victoria

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice room that was clean and comfortable, infact the bed was really comfortable. The room was warm and it had the coffee/tea making facilities that we find for us are a must have. Room was great for the price and their shuttle bus to the airport was great .
Séjour de 1 nuit en mars 2024
Guest Relations a répondu le 15 mai 2024
Thank you for taking the time to post a positive review - we are happy to know you enjoyed your stay and the in-room amenities.We look forward to welcoming you again in the near future,Best regardsGuest Relations

10/10 – Excellent

Carol

As usual, lovely room and friendly and efficient staff. All you need in an airport hotel.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Dean

Good
Séjour de 1 nuit en mai 2024
Guest Relations a répondu le 9 mai 2024
Thank you for taking the time to give a positive review,We hope to see you again soon!Best regardsGuest Relations

10/10 – Excellent

Elizabeth

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Dennis

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great staff
Séjour de 1 nuit en mai 2024
Guest Relations a répondu le 9 mai 2024
Thank you for your 5/5 review - we are delighted to read your comments.We look forward to welcoming you to the Clayton Hotel Manchester Airport again,Best regardsGuest Relations

10/10 – Excellent

Kenneth

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Check in staff very helpful and all staff friendly and professional
Séjour de 1 nuit en mai 2024
Guest Relations a répondu le 7 mai 2024
Dear GuestThank you for your 5/5 positive review, in particular mentioning the Hotel staff - we are pleased to hear you enjoyed your stay and look forward to welcoming you again,Best regardsGuest Relations

10/10 – Excellent

Ann Marie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Stephen

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very convenient place to stay and easy to walk to from the train station
Séjour de 1 nuit en avril 2024
GR Mgr a répondu le 6 mai 2024
Thank you for taking the time to post a positive review and highlight the Hotel's convenient location being on the Airport grounds.We look forward to welcoming you again,Kindest regardsGuest Relations Manager

4/10 – Médiocre

Alastair

Voyage de couple
Points faibles : Propreté, service et personnel
The dining room manager and the drivers were fantastic and the reception was decent but our room was not cleaned. Even after requesting the room be made up at the reception and given assurances that it would happen. It did not.
Séjour de 2 nuits en avril 2024
GR team a répondu le 6 mai 2024
Dear Guest,Thank you for taking the time to leave us a review. I am pleased to read that you found our restaurant manager and our shuttle bus drivers fantastic, however I am very disappointed to learn about the shortcomings you encountered during your stay. Please accept my most sincere apologies, as this is by no means the standard of service we aim to provide and I am very disappointed that this was in fact the case. You can be assured that all items identified will be addressed accordingly to the relevant departments and I would like to welcome you back to our hotel in the future, where I can assure you that we will do our best to give you the great hotel experience that so many of our guests are fond of.Kindest regards,Guest Relations Manager

6/10 – Acceptable

Rick

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Food was terruble
Séjour de 1 nuit en avril 2024
Guest Relations Manager a répondu le 3 mai 2024
Dear Guest,Thank you for taking the time to leave us a review. I am very sorry to see that you were disappointed with your recent stay at our hotel. Please accept my most sincere apologies for the shortcomings you encountered and we are grateful for your feedback, as we are always trying to improve our guest experience. If you would like to discuss this further, please contact our hotel directly and we will be happy to help. Whilst I wish you had a better stay with us, I would like to welcome you back to our hotel in the future so we turn your experience into a positive one. Kindest regards,Guest Relations Manager

6/10 – Acceptable

Robert

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Could not get a shuttle to the airport terminal for the time we required, so had to walk with all our luggage
Séjour de 1 nuit en avril 2024
Guest Relations Manager a répondu le 3 mai 2024
Thank you for taking the time to post a review. The Hotel does run a complimentary shuttle bus service to all residents and at busy times they do run approximately every 15 minutes. We are sorry to hear your requested time was not available and hope that you did consider alternative times available.Should you wish to discuss your comments any further, please contact me.Best regardsGuest Relations Manager

10/10 – Excellent

Richard, Farwell

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great room, very clean. All staff were friendly, helpful and polite. Mossy, our shuttle driver went above and beyond, he was amazing and very thoughtful. The restsurant staff were very helpful and courteous. The menu had lots of different options and the food we ordered was delicious. Will definitely stay at this location again.
Séjour de 1 nuit en avril 2024
Guest Relations a répondu le 1 mai 2024
Thank you for taking the time to review your recent stay at the Clayton Hotel Manchester Airport. We are pleased to hear you had an enjoyable stay and you dined from our new seasonal menus.We look forward to welcoming you again in the future,Best regardsGuest Relations

10/10 – Excellent

Jonathan

Points forts : Propreté, service et personnel
Proximity to the airport great, staff super friendly, cleanliness excellent. Shame they charge 30 pounds for overnight parking and menu is extremely limited if you have a gluten/wheat alergy.
Séjour de 1 nuit en avril 2024
Guest Relations a répondu le 30 avr. 2024
Thank you for taking the time to post a positive review.Please be assured your comments will be passed to the Hotel Manager. Our Restaurant and Bar teams can always ask the Chef for any specific requests to cater for allergies.We hope to welcome you again soon,Guest Relations

8/10 – Bien

Robert

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
good safe accommodation
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

M

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel
Shuttle to airport and distance to car rental. Disappointed at reception as registered for a dinner table and for shuttle in the morning and this was not processed. Luckily the shuttle drivers assisted as the van I needed to take was full so the other shuttle took me and made an extra stop. They saved the day since the reception did not do as we had requested. Food was good
Séjour de 1 nuit en avril 2024
Guest Relations a répondu le 30 avr. 2024
Thank you for taking the time to post a review.We will certainly ensure your comments are passed to the relevant team to understand what happened with your requests at check-in.We are very pleased to hear how accommodating our bus drivers were for you.We hope to have the opportunity to welcome you again in the near future to ensure you have a fully enjoyable stay. Please contact our Guest Relations team ahead of your arrival.Thank youGuest Relations

4/10 – Médiocre

Kane

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
Longest check I process I’ve had. Asked to use the express checkout - wouldn’t work with two rooms under the same name. We were there stood with a member of staff trying over and over, in the end, she took over and checked us in on her last top in under 30 seconds. Why not do that in the first place? Paid for both rooms in full, now we’ve had 10 attempts to take a £120 from our card with no explanation. No one calls back. Staff overall were fairly friendly, wouldn’t stay again sorry.
Séjour de 1 nuit en avril 2024
Guest Relations Manager a répondu le 3 mai 2024
Dear Guest,Thank you for taking the time to leave us a review. I am very sorry to see that you were disappointed with the check-in process you experienced at the self-check in pods, however our team were on hand to help and have you checked-in as quick as possible.Please be advised we will contact you to understand further your comments. Kindest regards,Guest Relations Manager

6/10 – Acceptable

LAURA

Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Adele

Voyage en famille
Points faibles : Commodités
The room was dusty with hairs and dust on the coffee/tea tray. The meal, i had fish and chips, the fish batter was so hard ot could not be cut through. It tasted like frozen fosh reheated. There was not much choice on thr menu for non meat eaters. Staff were helpful.
Séjour de 1 nuit en avril 2024
Guest Relations a répondu le 26 avr. 2024
Thank you for taking the time to provide feedback. Please be assured your comments have been passed to the relevant departments straight away.We value your feedback and can advise both The Grill and Aviator menus do offer a variety of vegan and vegetarian course options. Our Food & Beverage team are always happy to assist with any dietary requirements and recommendations.We do hope we can welcome you again in the near future to improve your stay experience and please do let our Guest Relations team know in advance,Thank youGuest Relations

8/10 – Bien

Kathryn

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Even though I checked in online my booking wouldn’t come up on the system so had to wait to check in at desk. Lovely hotel, very helpful staff and super comfy bed. Would definitely stay again
Séjour de 1 nuit en avril 2024
Guest Relations team a répondu le 26 avr. 2024
Thank you for taking the time to provide your feedback from your most recent stay. We look forward to welcoming you again in the near future,Guest Relations team

8/10 – Bien

Jose, Jacksonville

Séjour de 1 nuit en avril 2024

10/10 – Excellent

Helen

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Close to airport
Séjour de 3 nuits en avril 2024
Guest Relations team a répondu le 26 avr. 2024
Thank you for taking the time to post a positive review rating.We look forward to welcoming you again in the near future,Best regardsGuest Relations Team

8/10 – Bien

Nicholas, Clitheroe

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Excellent quick stay before a flight in the morning
Séjour de 1 nuit en avril 2024
Guest Relations Team a répondu le 26 avr. 2024
Thank you for taking the time to post a positive review rating.We look forward to welcoming you again in the near future,Best regardsGuest Relations Team

8/10 – Bien

EILIDH, Tadcaster

Points forts : Propreté, service et personnel
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Christopher

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean, convenient, good breakfast
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Cathy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a really enjoyable stay at the Clayton Hotel. Our flight was very delayed, and we were exhausted when we arrived at Manchester. As soon as we arrived at the pick up point, the Clayton courtesy bus was there. I'd spoken several times to reception staff while en route and were assured they'd be there to collect us. They were true to their word. The room was very comfortable and we slept like logs! Breakfast was really good. Fresh and plentiful. The staff, without exception, were lovely. Friendly, efficient, and a special mention to the courtesy bus drivers for their wonderful service.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Alice

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Best hotel at Manchester Airport. 2 minute shuttle terminals. Clean spacious room with a tub in the bathroom for a soak after a long day. Tasty innovative food at the restaurant served by the friendly efficient Yasmine. Capable and welcoming staff at the front desk.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Kathyreen

Séjour de 1 nuit en avril 2024
Guest Relations a répondu le 9 mai 2024
Thank you for taking the time to give a 5/5 review!We look forward to welcoming you to the Clayton Hotel Manchester Airport again,Best regardsGuest Relations

10/10 – Excellent

jacqui

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

sarah

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024

8/10 – Bien

James, santa monica

Points forts : Propreté, service et personnel
Close to terminal and good shuttle service
Séjour de 1 nuit en avril 2024
Guest Relations Team a répondu le 18 avr. 2024
Thank you for taking the time to provide positive feedback from your recent stay.We look forward to welcoming you again soon,Best regardsGuest Relations Team

10/10 – Excellent

Dean

Séjour de 1 nuit en avril 2024

4/10 – Médiocre

noreen

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024