Sehr geehrter Herr ThurreVielen Dank für Ihre Rückmeldung. Wir hoffen, dass Sie Ihren Aufenthalt genossen haben Freundliche Grüße

Dear Eric,Thank you for your feedback! Warm regards,

Dear Mr Kwak, We thank you for your feedback and are pleased you enjoyed your stay with us. We hope to see you again soon. Kind regards

Dear Ms Paradis, We thank you for your feedback and are very glad you enjoyed your stay with us. Kind regards

Dear Mr. Alder, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and understand your concerns about the hotel's current offerings.We'd like to clarify a few points:Our current services: We understand that you may not have been aware of certain aspects of our services. We'd like to emphasize that all the details about our hotel, including the closed restaurant and reception hours until 5 pm, are provided in our descriptions. We encourage our guests to review this information prior to booking to ensure it aligns with their expectations. We believe that our current pricing reflects a competitive value for the region, considering the services we provide.Future improvements: We are indeed in the process of making updates and improvements to the hotel. As we continue to develop and expand our services, we are ensuring that our descriptions accurately reflect what our guests can expect when booking with us.We truly value your feedback and hope that you may consider staying with us again in the future as we work towards enhancing our offerings. Your input helps us make the necessary changes to create a more enjoyable experience for our guests.Thank you for your understanding and for choosing our hotel for your stay.Best regards,

Dear Ms Whelan, Thank you for the kind feedback. We are very glad that you have enjoyed your stay with us and hope to see you again soon. Kind regards

Dear Mr Tsampouridis,Thank you for your feedback. We are delighted that you enjoyed your stay with us!Warm regards

Dear Ms Hines, We appreciate the feedback and thank you for your input. We are certainly working towards adjusting our f&b. The payment of the City Tax is done at the Hotel and is separate of the individual booking on Expedia. We hoped you enjoyed your stay at the Hotel Royal Luzern!

Dear Ms. Howell, Thank you for your recent stay with us and taking the time to share your feedback. We are delighted to hear that you found our hotel to be nice and enjoyed the convenient location near the lake. However, we apologize for any inconvenience you experienced during your stay. We understand that our current reception hours may not have been the most accommodating for your needs. We're actively looking into extending our hours to better serve our guests, especially those who may arrive later in the day. We continuously strive to create a warm and welcoming atmosphere for all our guests and we apologise for the disappointment you experienced with our breakfast , which we currently do not offer as service. The croissants, coffee and tea-section is complimentary to our house guests, because of that reason. Your feedback is invaluable to us, and we take it seriously as we strive to continuously improve our services. Thank you for choosing Hotel Royal Lucerne for your stay, and we hope to have the opportunity to welcome you back soon. Warm regards,

Sehr geehrter Herr SchmidWir entschuldigen uns aufrichtig für das Missverständnis und die Unannehmlichkeiten, die während Ihres Aufenthalts aufgetreten sind. Ihr Feedback ist uns sehr wichtig, und wir nehmen Ihre Kritik ernst.Wir verstehen, dass Missverständnisse und Fehler passieren können, und wir bedauern die Art und Weise, wie die Situation gehandhabt wurde.Ihre Zufriedenheit liegt uns am Herzen, und wir hoffen, dass Sie uns eine weitere Chance geben, um Ihnen den Service zu bieten, den Sie von uns erwarten.Bitte zögern Sie nicht, uns direkt zu kontaktieren, wenn Sie weitere Fragen oder Anliegen haben.

Guten Tag Herr NutzenbergerHerzlichen dank für Ihr Feedback. Wir hoffen, Sie haben Ihren Aufenthalt bei uns genossen!

Dear Paolo,We hope this message finds you well. We would like to express our gratitude for choosing to stay at The Royal Hotel Luzern and for taking the time to share your feedback with us. Your opinions matter greatly, and we appreciate the opportunity to address your concerns.First and foremost, we regret any inconvenience you experienced due to the limited reception hours. Our reception operates from 8:00 AM to 5:00 PM, but please note that we are always available via phone 24/7 to assist you with any inquiries or requests. Additionally, this information is conveyed both during the check-in process and in our property description to ensure our guests are always well-informed.Regarding the absence of air conditioning, we understand your expectations may have varied. ACs arent common in Switzerland. In our commitment to sustainability, we have opted to provide ventilators upon request instead of air conditioning, which aligns with our efforts to minimize our environmental impact. We apologize if this inconvenienced you in any way.It's important to note that The Royal Hotel Luzern is a historic establishment with a unique charm. As such, certain modern amenities such as Minibar, flat TV and contemporary furnishings are not be available. We appreciate your understanding and are grateful for your feedback, which allows us to continually improve our offerings.Parking can indeed be challenging in the city of Lucerne, and we regret any inconvenience this caused you. We have made it clear in our property description that we do not offer parking facilities. However, to ease transportation concerns, we provide our guests with public transportation cards, allowing you to explore the city conveniently without extensive walks.We're delighted to hear that you enjoyed the spectacular lake view and our complimentary morning snack. These positive aspects of your stay are very important to us, and we're pleased that they left a positive impression.Once again, we apologize for any discrepancies between your expectations and your experience at The Royal Hotel Luzern. For future bookings, we recommend thoroughly researching the property to ensure it aligns with your preferences and needs. We genuinely value your feedback and the opportunity to enhance our guests' experiences.Warm regards,

Dear Thomas,We are truly honored by your thoughtful feedback regarding your recent stay at our establishment. Thank you for taking the time to share your experiences with us.We're delighted to know that you found our hotel to be a beautiful and charming place that evoked a sense of nostalgia. It's our pleasure to provide an ambiance that harks back to a time when hotels were more than just places to rest.Meeting you was a pleasure, and we're glad you had the opportunity to connect with our manager. Knowing that you enjoyed the room, morning coffee and croissants is heartwarming – your satisfaction is our ultimate goal.We believe that charm and character are integral to a memorable stay, and we're grateful that you recognize and value those qualities in our hotel.Thank you once again for choosing to stay with us and for your glowing review. We look forward to welcoming you back to our hotel in the future and providing you with another delightful experience.Warmest regards,

Dear Lizz, Thank you for your kind review. We hope you enjoyed your stay with us.

Sehr geehrter Herr FritzHerzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Es freut uns ausserordentlich, dass Sie die schöne Seesicht, unser aufmerksames Personal und die Sauberkeit unseres Hotels genossen haben.Wir verstehen Ihre Anmerkungen bezüglich des fehlenden Getränkeautomaten und des als zu teuer empfundenen Parkplatzes. Ihre Anmerkung zur Raucherregelung auf den Zimmerbalkonen nehmen wir zur Kenntnis.Wir danken Ihnen nochmals für Ihre offenen Rückmeldungen und hoffen, dass Sie uns in der Zukunft erneut besuchen. Wir arbeiten ständig daran, unseren Service zu verbessern und unseren Gästen ein noch angenehmeres Erlebnis zu bieten.Freundliche Grüsse

Dear Mr. Vladimir,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're thrilled to hear that you enjoyed the nice location, excellent service, and the stunning view of the lake from your room.We are grateful for your kind words and for choosing the Royal Hotel Lucerne for your stay. If your future travels bring you back to this area, we would be absolutely delighted to welcome you again and provide you with another memorable experience.Warm regards,

Dear Noraly,We sincerely thank you for your recent stay at The Royal Hotel Luzern and for sharing your feedback, which is crucial for our improvement.Your 3/5 star rating motivates us to enhance your experience. Please know that we're always available to hear more about your stay, so don't hesitate to contact us anytime.We'd be thrilled to welcome you back and ensure an experience that exceeds your expectations.Warm regards,

Dear Benjamin, We truly appreciate your feedback and look forward to welcoming you back to Lucerne soon again!Warm regards,

Dear Josefina,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the insects in your room. Our hotel's unique location near a lake and surrounded by mountains does make encounters with insects unavoidable at times. We do make a point to inform all our guests during check-in about the importance of keeping windows closed throughout the day to minimize such occurrences. Additionally, this information is also outlined in the welcome letter that was provided to you upon your arrival.We do acknowledge your concern about our reception hours, which are operational until 17:00. This policy is clearly communicated during the check-in process and is also detailed in the welcome letter. To ensure that our guests are well-assisted, we have an emergency phone number available that can be used to reach us after hours. If you had reached out to us through this number, we might have been able to promptly address and resolve the issue.Despite the challenges you faced, we truly hope that you were able to enjoy your overall stay in Lucerne. We value your honesty and would be delighted to have the opportunity to welcome you back to our establishment in the future. Your comfort and satisfaction are of utmost importance to us.Warm regards,

Dear Monika,We appreciate your visit and hope you had a pleasant stay. We look forward to welcoming you back in the future.Best regards,

Sehr geehrte Gäste,herzlichen Dank für Ihre Bewertung.Wir freuen uns, dass es Ihnen im Hotel Royal gefallen hat und wünschen Ihnen alles Gute.Ihr Hotel Royal Team

Dear Guest,thank you very much for your great review.We are pleased that you enjoyed it and wish you all the best.We hope to welcome you back to the Hotel Royal soon.Best Regards

Dear Matt It was a pleasure having you as our guest and chatting with you the other day on our lake view terrace. I was clearly under the impression that you enjoyed your stay until that moment. Therefore I am highly suprised by your rating for us. After your check out, we found a few clothing items in your room and called you to find out, if you would like us to ship your left overs. Unfortunaltley those seamed to have been dispposed by you in your lake view room. We wish we would have heard about your concerns during your stay, so we can keep improving our services and skills and react and make your stay a wonderful one. Since I didnt have the chance on the phone to wish you a plesant journey back home, we wish you well and send kind regards from sunny Lucerne. the Royal team

Dear Sha, We appreciate your feedback very much and look forward to welcoming you back to Lucerne soon!Warm regards,

Dear Karen,Thank you for your feedback! We are delighted to hear that you had a great experience at our hotel, enjoyed the excellent location, and found our staff to be helpful. While we do not have air conditioning as a standard feature, we do have ventilators available upon request. In the future, please do not hesitate to let us know your preferences, and we will promptly arrange for one to be placed in your room.Secondly, we understand that there was some confusion regarding the breakfast offering. We would like to highlight that the booking details on Expedia clearly state any inclusions. The price you paid covers the room and tax only, and it gets explicitly mentioned when breakfast is included. We apologize if the complimentary all you can eat croissants, spreads, chocolates, coffee and tea provided fell short of your expectations for a substantial breakfast. We would like to clarify that those items were intended as a gesture of goodwill for our guests. As we are currently in a soft-opening phase, our breakfast options are being finalized, and breakfast rates will be made available soon. Our team would have been more than happy to provide you with extra information about nearby breakfast venues and assist in making a reservation for you.If there is anything specific you would like us to address or if you have any further suggestions, please do not hesitate to reach out to us.Thank you again for your feedback, and we hope to have the opportunity to welcome you back to our hotel in Lucerne soon!Warm regards,

Dear Mr. Gopal Thank you for your feedback! We hope you had a pleasant experience in our hotel, and we look forward to welcoming you back in the future.