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Courtyard by Marriott Louisville Downtown – Avis

3 out of 5
Courtyard by Marriott Louisville Downtown
100 South Second Street, Louisville, KY

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 467 avis sur 874." "
Note de 8 – Bien, d’après 254 avis sur 874." "
Note de 6 – Acceptable, d’après 90 avis sur 874." "
Note de 4 – Médiocre, d’après 38 avis sur 874." "
Note de 2 – Terrible, d’après 25 avis sur 874." "

9,0/10

Propreté

9,0/10

Service et personnel

8,2/10

Commodités

8,8/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
All good.
Everything went well. No extra charges, room was exactly what I ordered online. Would recommend to everyone.

10/10 – Excellent

Tim

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very clean. Also, friendly customer service.
Séjour de 2 nuits en mai 2024

6/10 – Acceptable

Bradford

Voyage en famille
I was overbooked at this property and transferred to another Marriott property. Although that worked out fine, the process of using a 3rd party to book a reservation and then not actually getting a room at the booked property is frustrating and needs to be resolved. The manager was excellent by the way in notifying me in advance and things worked out fine.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Ashley

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice clean room, awesome shower, comfortable furniture and friendly staff, overall great stay
Séjour de 1 nuit en mai 2024
Anthony Westmoreland- Assistant General Manager a répondu le 23 mai 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Courtyard Marriott Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Bien

Jordyn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Anthony Westmoreland- Assistant General Manager a répondu le 18 mai 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Courtyard Marriott Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Bien

Erin, Grand Bay

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful rooms. The gentleman that helped us get checked in was fantastic. Only downfall was they didn’t have a towels in the pool area. Yes we stayed on a very busy weekend. But should have anticipated for the busy weekend.
Séjour de 1 nuit en mai 2024
Anthony Westmoreland-Assistant General Manager a répondu le 18 mai 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Courtyard Marriott Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Gerri

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Love it
Séjour de 2 nuits en avril 2024
Anthony Westmoreland-Assistant General Manager a répondu le 18 mai 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Courtyard Marriott Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Susan

Voyage d’affaires
It is close to all the places I needed to go while I was there.
Séjour de 8 nuits en mars 2024
Anthony Westmoreland-Assistant General Manager a répondu le 18 mai 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Courtyard Marriott Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Lisa

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent stay, loved the balcony views!
Séjour de 3 nuits en mars 2024
Anthony Westmoreland- Assistant General Manager a répondu le 26 mars 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 – Médiocre

Melissa

Séjour de 1 nuit en février 2024
Anthony Westmoreland- Assistant General Manager a répondu le 27 févr. 2024
We apologize that your stay with the Courtyard Louisville Downtown was less than exceptional.Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may strive to deliver exceptional service in the future.

10/10 – Excellent

Cami

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Anthony Westmoreland-Assistant General Manager a répondu le 20 févr. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Bien

Sarah

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Just Fine
Our stay was fine. Pretty much your average hotel. Rooms were clean and comfortable, the staff was friendly, etc.
Séjour de 1 nuit en février 2024
Anthony Westmoreland-Assistant General Manager a répondu le 20 févr. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

John

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Anthony Westmoreland-Assistant General Manager a répondu le 20 févr. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Ricky

Voyage d’affaires
The staff was Great at this location!!!
Séjour de 2 nuits en février 2024
Anthony Westmoreland-Assistant General Manager a répondu le 15 févr. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Holly

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Anthony Westmoreland- Assistant General Manager a répondu le 15 févr. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 – Acceptable

Sarah

Voyage d’affaires
Points forts : Service et personnel, commodités
Points faibles : Propreté
The room was dirty with food left in the open fridge to spoil so the room smelled horrible.
Séjour de 5 nuits en janvier 2024
Anthony Westmoreland-Assistant General Manager a répondu le 15 févr. 2024
We apologize that your stay with the Courtyard Louisville Downtown was less than exceptional.Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may strive to deliver exceptional service in the future.

6/10 – Acceptable

Rick

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Charged me $25 a night for parking which was not in my agreement. Elevators in the parking garage were not working. Had to go up and down the stairs for everything.
Anthony Westmoreland-Assistant General Manager a répondu le 24 janv. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Bien

Kristi

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very nice people.
Wonderful staff. Elevator to parking garage was out.
Séjour de 3 nuits en janvier 2024
Anthony Westmoreland-Assistant General Manager a répondu le 24 janv. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Rick

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Anthony Westmoreland-Assistant General Manager a répondu le 27 déc. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Bien

Tori

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Room was small compared to other places I’ve stayed.
Anthony Westmoreland-Assistant General Manager a répondu le 15 févr. 2024
We apologize that your stay with the Courtyard Louisville Downtown was less than exceptional.Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may strive to deliver exceptional service in the future.

6/10 – Acceptable

Dung

Voyage en groupe
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
My friend and I picked this hotel for location and the parking garage. The stay was fine but his car got stolen from the parking garage. The general manager and his staff didn’t seem to care as if this happens all the time. And if it does happen a lot then maybe they should update the Parking garage.
Séjour de 2 nuits en décembre 2023
Anthony Westmoreland-Assistant General Manager a répondu le 26 déc. 2023
We apologize that your stay with the Courtyard Louisville Downtown was less than exceptional.Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may strive to deliver exceptional service in the future.

2/10 – Terrible

Voyageur vérifié

Voyage d’affaires
Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
큰 길가에 위치해 너무 시끄러움.
Séjour de 4 nuits en novembre 2023
Anthony Westmoreland-Assistant General Manager a répondu le 12 déc. 2023
We apologize that your stay with the Courtyard Louisville Downtown was less than exceptional.Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may strive to deliver exceptional service in the future.

10/10 – Excellent

Sheila

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Staff very friendly! Comforter had a burn hole that never got changed but we were pleased otherwise!!!
Séjour de 3 nuits en décembre 2023
Anthony Westmoreland-Assistant General Manager a répondu le 12 déc. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Elizabeth

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Anthony Westmoreland-Assistant General Manager a répondu le 12 déc. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

ROBERT

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very convenient to Whiskey Row and many restaurants
Séjour de 1 nuit en décembre 2023
Anthony Westmoreland-Assistant General Manager a répondu le 12 déc. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Sara

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and right across from the KFC Yum center.
Séjour de 1 nuit en décembre 2023
Anthony Westmoreland-Assistant General Manager a répondu le 12 déc. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Jacqueline

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The location is perfect. So many options for dinner and drinks. Beautiful place.
Séjour de 1 nuit en novembre 2023
Anthony Westmoreland-Assistant General Manager a répondu le 12 déc. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Wendy

Séjour de 1 nuit en novembre 2023
Anthony Westmoreland-Assistant General Manager a répondu le 26 déc. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

carol

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en novembre 2023
Anthony Westmoreland-Assistant General Manager a répondu le 29 nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Antonio

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good
Séjour de 1 nuit en novembre 2023
Anthony Westmoreland-Assistant General Manager a répondu le 29 nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 – Acceptable

Samantha

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel
Sleeps 4 meant a king bed and a child size pull out mattress from the couch. Thw pull out was extremely uncomfortable. The staff accommodated our request for another bed to be brought in to allow sleeping space for 4 adults. It was also not comfortable. Parking is not free.
Séjour de 1 nuit en novembre 2023
Anthony Westmoreland-Assistant General Manager a répondu le 15 nov. 2023
We apologize that your stay with the Courtyard Louisville Downtown was less than exceptional.Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may strive to deliver exceptional service in the future.

8/10 – Bien

Rebecca

Séjour de 1 nuit en novembre 2023
Anthony Westmoreland-Assistant General Manager a répondu le 12 déc. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 – Terrible

Joseph

Voyage en groupe
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Bathroom was absolutely disgusting. Filthy shower with hair on the wall. Pubic hair shower gel bottle. Place is in need of a redo. Very run down.
Séjour de 1 nuit en novembre 2023
Anthony Westmoreland-Assistant General Manager a répondu le 15 nov. 2023
We apologize that your stay with the Courtyard Louisville Downtown was less than exceptional.Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may strive to deliver exceptional service in the future.

10/10 – Excellent

Chris

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Wonderful stay 5star
from arrival to departure was great ....I got the best rest and very secure and quiet....will stay again
Séjour de 1 nuit en novembre 2023
Anthony Westmoreland-Asst. General Manager a répondu le 7 nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Manda

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I felt very safe at the property, locked doors to enter the lobby. Convenient location for visiting KFC Yum! Center.
Séjour de 1 nuit en novembre 2023
Anthony Westmoreland-Asst. General Manager a répondu le 7 nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Bien

Melissa

Séjour de 1 nuit en octobre 2023
Anthony Westmoreland-Asst. General Manager a répondu le 2 nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Teri

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great stay! Clean and friendly!
Séjour de 1 nuit en octobre 2023
Anthony Westmoreland-Asst. General Manager a répondu le 2 nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Bien

McKenzie

Séjour de 3 nuits en octobre 2023
Anthony Westmoreland-Asst. General Manager a répondu le 2 nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Kylie

Séjour de 1 nuit en octobre 2023
Anthony Westmoreland-Assistant General Manager a répondu le 29 nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

frank

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Repeat List!
Amazing hotel!! All the comforts you need and want, extremely clean, super friendly people working there and a great location!
Séjour de 3 nuits en octobre 2023
Anthony Westmoreland-Asst. General Manager a répondu le 2 nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Tracey, baltimore

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Cloase to food and nightlife
Séjour de 2 nuits en octobre 2023
Anthony Westmoreland-Asst. General Manager a répondu le 2 nov. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Katsuya

Séjour de 2 nuits en septembre 2023
Anthony Westmoreland-Assistant General Manager a répondu le 29 sept. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Ernest

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en septembre 2023
Anthony Westmoreland-Assistant General Manager a répondu le 27 sept. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stay!
Great stay!
Séjour de 2 nuits en septembre 2023
Anthony Westmoreland-Assistant General Manager a répondu le 5 sept. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Excellent

David

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en septembre 2023
Anthony Westmoreland-Assistant General Manager a répondu le 5 sept. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 – Médiocre

Kimberly

Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
No continental breakfast available. Rooms cleaned every other day and no microwave available. No business area available with computers and printers. The only good thing about this location is the EXCEPTIONAL CUSTOMER SERVICE from the front desk staff.
Séjour de 3 nuits en août 2023
Anthony Westmoreland-Assistant General Manager a répondu le 22 août 2023
We apologize that your stay with the Courtyard Louisville Downtown was less than exceptional.Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may strive to deliver exceptional service in the future.

10/10 – Excellent

Mia

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Employees were great
Anthony Westmoreland-Assistant General Manager a répondu le 8 août 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Bien

Beth

Voyage en famille
Points forts : Service et personnel
The room could have been cleaner. There were hair clumps and fake nails on the pullout bed. Not a lot of food options inside the hotel. Parking was easy though.
Séjour de 1 nuit en juillet 2023
Anthony Westmoreland-Assistant General Manager a répondu le 26 juill. 2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. What you've experienced has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 – Excellent

James

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Easy walking distance to the museum and the ball field.
Séjour de 1 nuit en juillet 2023
Anthony Westmoreland-Assistant General Manager a répondu le 26 juill. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 – Acceptable

Ashley

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Overnight stay
The stay was great! It was nice and clean, the only issue was someone on our floor has a dog that was barking consistently throughout the night. Did not sleep well at all.
Séjour de 1 nuit en juillet 2023
Anthony Westmoreland-Assistant General Manager a répondu le 25 juill. 2023
We apologize that your stay with the Courtyard Louisville Downtown was less than exceptional.Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may strive to deliver exceptional service in the future.