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Hotel Indigo Los Angeles Downtown, an IHG Hotel – Avis

4.5 out of 5
Hotel Indigo Los Angeles Downtown, an IHG Hotel
899 Francisco Street, Los Angeles, CA

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 580 avis sur 1000." "
Note de 8 – Bien, d’après 201 avis sur 1000." "
Note de 6 – Acceptable, d’après 110 avis sur 1000." "
Note de 4 – Médiocre, d’après 45 avis sur 1000." "
Note de 2 – Terrible, d’après 64 avis sur 1000." "

8,8/10

Propreté

8,6/10

Service et personnel

8,4/10

Commodités

8,8/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

4/10 – Médiocre

Lise

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en juillet 2023

10/10 – Excellent

Pascale

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en mars 2023
Viviana- Assistant Front Office Manager. a répondu le 15 avr. 2023
Thank you for your feedback!

10/10 – Excellent

Réal

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en août 2022

8/10 – Bien

Laurent

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Très bonne emplacement
Séjour de 3 nuits en février 2022
ac a répondu le 21 févr. 2022
Thank you for staying with us! We are glad to know that you enjoyed your stay!

6/10 – Acceptable

Alysia

Voyage en groupe
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
I liked the uniqueness of this property. I did not like that the hotel rooms were so outdated, furniture peeling, and furniture stained. The bed linen also had a large dirt stain. This made for a very uncomfortable stay
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Thais

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Christiana

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Front desk staff was great shout out to Andy!!!!! Hotel was beautiful, room clean. They were shooting a movie while I was there and even with all the traffic from that valet was great very organized car was up asap!!! This hotel will be my go to spot when visiting LA!
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 26 mai 2024
Christiana, Hotel Indigo Los Angeles Downtown, an IHG Hotel is thrilled that you had such a wonderful experience! Andy and the team appreciate the kind words. We're delighted to hear that everything from the cleanliness of your room to the efficiency of the valet met your expectations. We're excited to be your go-to spot in LA and look forward to welcoming you back soon!

10/10 – Excellent

Nuria

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was super friendly! The hotel was beautiful. Will book here again.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 25 mai 2024
Nuria, thank you for the kind words! Hotel Indigo Los Angeles Downtown is thrilled to hear you enjoyed your stay and appreciated the team's friendliness. We're looking forward to welcoming you back!

8/10 – Bien

Jamal

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
This is a very secure property. The hotel is clean with great views. Very modern and up-to-date. There is no self parking at this hotel. You have to pay the $50 valet service.
Séjour de 2 nuits en mai 2024
Customer Service a répondu le 21 mai 2024
Jamal, thank you for sharing your experience at Hotel Indigo Los Angeles Downtown! It is wonderful to hear that you appreciated the secure environment, cleanliness, and stunning views. Your feedback on parking options is noted, and we hope this will not deter you from returning. We're looking forward to welcoming you back soon!

10/10 – Excellent

Jesus

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff is always amazing and the bar area is always great,
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 20 mai 2024
Jesus, the team at Hotel Indigo Los Angeles Downtown, an IHG Hotel, is thrilled to hear you enjoyed your stay once again. It's wonderful to know that our colleagues and bar area continue to impress you. We're looking forward to welcoming you back soon!

10/10 – Excellent

Patricia, Edgewater

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Customer Service a répondu le 9 mai 2024
Thank you for the 5 out of 5 rating, Patricia!We're thrilled to see how much you enjoyed staying at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We look forward to hosting you again in the near future! Thank you again for sharing.

6/10 – Acceptable

Brian

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I did NOT like the $30/night non-negotiable "facilities fees". If I can't decline the services to avoid the fees, then the fees should be added to the list price of a night's stay.
Séjour de 3 nuits en mai 2024
Customer Service a répondu le 6 mai 2024
Brian, we understand your concern regarding the additional fees. Please know that these charges are for various on-site amenities to enhance guest experiences. In future, we will strive to be clearer about these costs upfront so you can make a more informed decision. We do appreciate your feedback and hope to serve you better in your next visit.

10/10 – Excellent

Kersha

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was excellent. I’ll stay here again.
Séjour de 3 nuits en avril 2024
Customer Service a répondu le 6 mai 2024
Kersha, we're thrilled to hear about your excellent experience with us at Hotel Indigo Los Angeles Downtown, an IHG Hotel. Your interest in visiting us again is truly appreciated. Until then, safe travels!

10/10 – Excellent

Gina

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I've stayed at this property three times now over a 4 year period and love it each and every time. The rooms are beautiful and clean, friendly staff, great food and bar, beautiful pool and gym area. Walkable to shops/food.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 4 mai 2024
Gina, we're thrilled to hear you've enjoyed recurrent visits to Hotel Indigo Los Angeles Downtown, an IHG Hotel. It's pleasing to know our eye-catching rooms, accommodating team members, and well-maintained amenities have consistently met your expectations. Additionally, our proximity to diverse shopping and dining options certainly adds to the overall experience. We appreciate your loyalty and look forward to welcoming you back for yet another memorable stay.

8/10 – Bien

Brian

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Customer Service a répondu le 4 mai 2024
Brian, thank you for taking the time to leave a rating for Hotel Indigo Los Angeles Downtown, an IHG Hotel. We are delighted to learn that your stay met your expectations. We look forward to having the opportunity to welcome you back in the future.

10/10 – Excellent

Shea

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was great. Two blocks from Otis College. Easy to stay at. Rooms should have black out shades and sound machines if you are staying next to the road.
Séjour de 1 nuit en avril 2024
Viviana, Assistant Front Office Manager a répondu le 3 mai 2024
Thank you for your feedback!

6/10 – Acceptable

JoAnna

Points forts : État et installations de l’hébergement
Points faibles : Propreté, service et personnel
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 1 mai 2024
JoAnna, it seems like your experience at our hotel did not meet your expectations. We sincerely appreciate the rating and would welcome any additional feedback you might have so that we can further improve our services at Hotel Indigo Los Angeles Downtown.

10/10 – Excellent

Sherlyn

Séjour de 1 nuit en avril 2024
Customer Service a répondu le 19 mai 2024
Sherlyn, thank you for your wonderful rating! The team at Hotel Indigo Los Angeles Downtown, an IHG Hotel, is thrilled to see that you had a positive experience. We hope to have the pleasure of welcoming you back soon!

10/10 – Excellent

Keanna

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
My new go to hotel when visiting downtown La. Everything was great. I even got upgraded to a suite. We had a blast. It was so nice and clean. The staff was amazing everyone was so professional. Walking distance to so much. We went to Lakers game and it was only a 5 min walk. I will be back soon
Séjour de 2 nuits en avril 2024
Customer Service a répondu le 28 avr. 2024
Keanna, we're thrilled to hear that Hotel Indigo Los Angeles Downtown has become your top choice when visiting downtown LA! It's always a pleasure to provide a memorable experience to our guests, particularly with an upgrade to a suite. The professionalism of our team members and cleanliness of our hotel are areas we're proud of. We're also glad you enjoyed the close proximity to local attractions, including the Lakers games. We look forward to welcoming you back soon.

10/10 – Excellent

Mhin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
Customer Service a répondu le 27 avr. 2024
Thank you for sharing, Mhin!At Hotel Indigo Los Angeles Downtown, an IHG Hotel, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 – Excellent

Lisbeth

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The stay here was incredible, they have everything you need to provide. They are very friendly and help you all the time, even with your luggage. I would always come back!
Séjour de 5 nuits en avril 2024
Viviana, Assistant Front Office Manager a répondu le 26 avr. 2024
Thank you for your kind feedback! We look forward to welcoming you back soon

8/10 – Bien

Sabrina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff was provided great service
Séjour de 2 nuits en mars 2024
Customer Service a répondu le 25 avr. 2024
Sabrina, your compliments on our team members delivering excellent service are greatly appreciated. At Hotel Indigo Los Angeles Downtown, we aim to provide an exceptional experience for our guests. We're glad to know we succeeded with you. Looking forward to welcoming you back soon!

10/10 – Excellent

Donovan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en avril 2024
Customer Service a répondu le 25 avr. 2024
Donovan, it's fantastic to see your positive rating for Hotel Indigo Los Angeles Downtown, an IHG Hotel. Feedback like yours makes us proud of the experience we provide for our guests. We're grateful for your support and hope to welcome you back in the future. Safe travels!

8/10 – Bien

Max

Voyage de couple
Points forts : Propreté
No drinks available at the pool. Limited dining options.
Séjour de 2 nuits en avril 2024
Customer Service a répondu le 23 avr. 2024
Max, we appreciate your feedback on your visit. It seems there were a few hiccups in our poolside service and food selection. Rest assured, our team members are persistently working on diversifying our dining choices and improving available services for a complete and satisfactory guest experience. We hope your next stay at Hotel Indigo Los Angeles Downtown, an IHG Hotel, will bridge the gap. Thank you for sharing your thoughts.

10/10 – Excellent

Hugo

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was helpful and friendly
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 22 avr. 2024
Hugo, we are thrilled to know that our team members at Hotel Indigo Los Angeles Downtown made your stay memorable with their helpful and friendly nature. Thank you for your positive feedback! We look forward to welcoming you back for another brilliant experience in our vibrant city.

10/10 – Excellent

Germaine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
Customer Service a répondu le 20 avr. 2024
Thank you for the excellent rating, Germaine!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hotel Indigo Los Angeles Downtown, an IHG Hotel! We look forward to hosting you again soon.

10/10 – Excellent

Annabelle

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean
Séjour de 1 nuit en février 2024
Customer Service a répondu le 15 avr. 2024
Annabelle, it's fantastic to learn you found Hotel Indigo Los Angeles Downtown, an IHG Hotel well-maintained. We uphold the highest cleanliness standards for our guests' comfort and we're glad this aspect resonated with you. Thank you for choosing us, we hope to see you again in the future for another impeccable stay.

6/10 – Acceptable

Mitchell

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hotel is beautiful, but the only option for parking is Valet and $60/day
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 15 avr. 2024
Mitchell, it's pleasing to read your commendation about Hotel Indigo Los Angeles Downtown's aesthetics. As to your mention of the valet service, it is indeed the parking option available. Our team members aim to offer quick and secure service for guests' peace of mind. We appreciate your feedback and are looking forward to welcoming you back.

10/10 – Excellent

Molly

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Indigo is well-placed in the City. It is a beautiful property and the staff was all so helpful and kind. Nev and Vivianna are just Rockstars! Vivianna addressed an issue I was having as a hotel guest and just "shot it out of the park" with such understanding and great command. It made the world of difference in our stay. Breakfast is easy and good! The hotel is a nice place to come back to after a busy day enjoying the City. Also a must to have breakfast at The Original Pantry Cafe and dinner at El Cholo. Both nearby The Indigo and both institutions in the neighborhood. I would easliy stay here for my next visit to LA. Thanks for making my stay so pleasant.
Séjour de 4 nuits en avril 2024
Customer Service a répondu le 14 avr. 2024
Molly, your kind words about Hotel Indigo Los Angeles Downtown are truly appreciated. It's delightful to know you found our location beneficial and the property to your liking. Our team members, including Nev and Vivianna, will be thrilled to hear your commendation of their service. We're pleased that breakfast was to your satisfaction and that you embraced the opportunity to explore the local dining options. It was a pleasure serving you and we eagerly anticipate your return in the future. Your next visit to LA promises to be just as enjoyable!

10/10 – Excellent

Oi Ling

Séjour de 5 nuits en avril 2024
Customer Service a répondu le 4 mai 2024
Thanks for the fantastic rating, Oi Ling!It's outstanding we could exceed your expectations during your stay at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We're all looking forward to your next stay with us.

8/10 – Bien

Marty

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Location
Séjour de 4 nuits en avril 2024
Customer Service a répondu le 11 avr. 2024
Marty, it's wonderful to read that you appreciated Hotel Indigo Los Angeles Downtown's ideal location. Thank you for sharing your feedback, and we hope to welcome you back for another enjoyable stay.

10/10 – Excellent

Christian

Séjour de 1 nuit en avril 2024
Customer Service a répondu le 28 avr. 2024
Christian, thank you for taking the time to rate your stay at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We're delighted to see you had a wonderful experience. We look forward to welcoming you back on your next visit to Los Angeles.

10/10 – Excellent

LaMonica

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was great! Hotel was perfect! :)
Séjour de 4 nuits en avril 2024
Customer Service a répondu le 9 avr. 2024
LaMonica, we're thrilled to hear your positive feedback about Hotel Indigo Los Angeles Downtown, an IHG Hotel. It's wonderful to know that our team members met your expectations and that you found our hotel to be perfect. We hope to welcome you back soon for another fantastic stay.

10/10 – Excellent

Kelsey

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved the vibe here! Great stay
Séjour de 5 nuits en avril 2024
Customer Service a répondu le 9 avr. 2024
Kelsey, thank you for sharing your thoughts. It's fantastic to know you loved the vibe at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We value your feedback and look forward to welcoming you back for another great stay in the future.

4/10 – Médiocre

Robert

Voyage en famille
Points faibles : Propreté, service et personnel
My hotel was dusty and shower was missing a bottle of body wash things could be better for a nice hotel like indigo.
Séjour de 1 nuit en avril 2024
LT a répondu le 5 avr. 2024
Hello Robert,We do sincerely apologize for the experience you had with us. At any moment you do check-in the room, you are more than welcomed to touch base with the front desk regarding a bottle of body wash being refilled & the dust that was brought to our attention. Rest assured in the future, this will not be an issue. Our rooms are throughly inspected before we do check-in any guests. Thank you again and we hope to see you in the near future

8/10 – Bien

Tina

Points forts : Propreté
Séjour de 3 nuits en mars 2024
Customer Service a répondu le 3 avr. 2024
Tina, thank you for choosing to stay at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We're glad to see your positive rating. We're always here for another great stay should you need us. Safe travels!

8/10 – Bien

Alissa

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités
The hairdryer was broken, and some electrical outlets were kinda loose? Other than that it was alright.
Séjour de 2 nuits en mars 2024
Customer Service a répondu le 2 avr. 2024
Alissa, thank you for your feedback. We regret to hear about the challenges you faced with some amenities in your room, including the hairdryer and electrical sockets. It’s important that all our guests feel comfortable and fully accommodated. Your comments have been shared with our team for review and appropriate actions. But it's encouraging to hear that overall, your stay was satisfactory. We’re looking forward to welcoming you back at Hotel Indigo Los Angeles Downtown, an IHG Hotel for an even more enjoyable stay.

8/10 – Bien

John

Voyage en famille
Points forts : Commodités
Newer hotel with nice clean rooms. I like that it is located close to crypto arena.
Séjour de 4 nuits en mars 2024
Customer Service a répondu le 2 avr. 2024
John, we're delighted to hear that you enjoyed the freshness and cleanliness of our rooms at Hotel Indigo Los Angeles Downtown. It's also great to hear you appreciated our convenient location. We look forward to welcoming you back during your next visit to the area.

10/10 – Excellent

Sara

Séjour de 1 nuit en mars 2024
Customer Service a répondu le 19 avr. 2024
Sara, we're thrilled to know you enjoyed your stay at Hotel Indigo Los Angeles Downtown, an IHG Hotel. Your satisfaction is our highest priority. Looking forward to welcoming you back soon!

8/10 – Bien

Christopher

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Handy spot for the Crypto Arena
Séjour de 2 nuits en mars 2024
Customer Service a répondu le 31 mars 2024
Thank you for taking the time to leave us a 4/5 rating, Christopher!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hotel Indigo Los Angeles Downtown, an IHG Hotel.

10/10 – Excellent

Elicia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
polite, professional and attentive staff. room was clean and comfortable.
Séjour de 4 nuits en février 2024
Customer Service a répondu le 25 mars 2024
Elicia, we're elated to hear how much you appreciated Hotel Indigo Los Angeles Downtown. Your kind words about our professional, attentive team members and your pleasantly clean and cozy room are greatly cherished. We hope to welcome you back soon for another remarkable stay.

10/10 – Excellent

Gracie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 24 mars 2024
Thanks for the outstanding rating, Gracie!We're delighted your time at Hotel Indigo Los Angeles Downtown, an IHG Hotel was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 – Excellent

ESTEFANI

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
All the staff we interact with was friendly. It’s our second time staying here and the only hotel we will stay when in town.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 21 mars 2024
Estefani, we're thrilled to know that Hotel Indigo Los Angeles Downtown is your preferred stay destination while in town! It's fantastic to hear about your positive interactions with our friendly team members. We're eagerly anticipating your next visit!

8/10 – Bien

Victor Rowill Antaran

Voyage en famille
Points forts : Service et personnel, commodités
Couch looked dirty… other than that it’s all good
Séjour de 2 nuits en mars 2024
Customer Service a répondu le 16 mars 2024
Victor, thank you for taking the time to share your review. We're happy to hear your overall experience at Hotel Indigo Los Angeles Downtown was positive. We appreciate your observation regarding cleanliness, and rest assured, we always strive to maintain the highest standard of cleanliness to ensure the comfort of our guests. We look forward to inviting you back during your next visit.

10/10 – Excellent

Laura, Upland

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great value, close to free way, very nice staff.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 12 mars 2024
Laura, thank you for taking the time to share your experience at Hotel Indigo Los Angeles Downtown. We're delighted to hear you found value in your stay and appreciated the convenient location. Our dedicated team members are always here to help make your visit enjoyable. We hope to welcome you back soon.

6/10 – Acceptable

Jennifer

Voyage de couple
Points forts : Service et personnel
You walk into the lobby and all you smelled was like your walked into a dispensary. Its not what you want your hotel to smell like.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 12 mars 2024
Jennifer, thank you for sharing your feedback. We understand your concerns about the atypical aroma you encountered during your visit. Our aim is to create a welcoming ambiance for all our guests and we'll definitely take your comments into account in our future operations strategies.

10/10 – Excellent

Michael

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel everything was nearby
Séjour de 3 nuits en mars 2024
Customer Service a répondu le 12 mars 2024
Michael, thank you for your kind words. It's delightful to hear that your stay at Hotel Indigo Los Angeles Downtown was enjoyable and you appreciated the convenience of our location. We're looking forward to welcoming you back for another great experience.

10/10 – Excellent

Carlos

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Going to town for a convention and stay at the indigo. It was a quick check in. They have a nice little barn restaurant downstairs. The room was nice clean I had a decent view.
Séjour de 2 nuits en mars 2024
Customer Service a répondu le 9 mars 2024
Carlos, it's wonderful to hear you enjoyed your stay at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We're pleased you found value in our rapid check-in process and that you were able to relish the offerings at our on-site dining spots. It's also great to hear your room met your expectations and offered a pleasing view. Should your travels bring you back to town, we'd be delighted to serve you again.

10/10 – Excellent

Kevin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 5 mars 2024
Kevin, it's great to hear about your positive experience at Hotel Indigo Los Angeles Downtown, an IHG Hotel. We appreciate your rating and hope to see you again for another excellent stay.

10/10 – Excellent

Tiffany

Séjour de 4 nuits en février 2024
Customer Service a répondu le 5 mars 2024
Tiffany, thank you for taking the time to leave a rating for Hotel Indigo Los Angeles Downtown. We're thrilled you had a satisfying stay with us and we look forward to welcoming you back in the future. Safe travels!