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Town House Motel Inc – Avis

2 out of 5
Town House Motel Inc
744 Washington Way, Longview, WA

Avis

6,0
Note de 10 – Excellent, d’après 20 avis sur 87." "
Note de 8 – Bien, d’après 12 avis sur 87." "
Note de 6 – Acceptable, d’après 21 avis sur 87." "
Note de 4 – Médiocre, d’après 10 avis sur 87." "
Note de 2 – Terrible, d’après 24 avis sur 87." "

6,0/10

Propreté

6,2/10

Service et personnel

6,8/10

Commodités

5,4/10

État et installations de l’hébergement

6,8/10

Écoresponsabilité

Avis

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
chambrecnon disponible a notre arrivee
Redirige vers travelodge 15 eme avenue !!!

2/10 – Terrible

Evvie

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property owners are rude and controlling. I was extremely grossed out by the way they treated the manager in my presence. And the day I checked out I found live bed bugs which I reported to the office who would only refund $40 of the almost $200 I paid to stay 2 nights. To top it off, they accused me of planting the bugs!!! I am outraged.
Séjour de 1 nuit en mars 2024
manager a répondu le 2 avr. 2024
I am the manager working for town house motel.the owner treat me well all the time .they all ways treat the customer nicely . in this case it is all about the different rates that i put on paper. they were just making sure about it. we checked the room after they left we could not find any bedbugs even though we call the pest control company and treated that room.sorry for any inconvenience.

8/10 – Bien

Adrian

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was great
Séjour de 2 nuits en octobre 2023
nayan a répondu le 30 oct. 2023
5 out of 5by William on ExpediaPosted Aug 11, 2023Great place!Comment from Hotel ManagementAug 25, 2023 by nayanwe want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again.

8/10 – Bien

Diane

Séjour de 1 nuit en octobre 2023
Nayan a répondu le 30 oct. 2023
5 out of 5by William on ExpediaPosted Aug 11, 2023Great place!Comment from Hotel ManagementAug 25, 2023 by nayanwe want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again.

10/10 – Excellent

Jessica

Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
Owner/manager very friendly, available, and accommodating. He is working hard on improving the property but the beds were comfortable, the room was clean, and the selection of TV/movie channels was awesome.
Séjour de 2 nuits en août 2023
nayan a répondu le 26 août 2023
we want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again.

8/10 – Bien

Leon

Séjour de 2 nuits en août 2023
NAYAN a répondu le 11 sept. 2023
Ty for your feedback

8/10 – Bien

William

Points forts : Propreté
Points faibles : État et installations de l’hébergement
The motel was clean, although it was very run down. The decor was unappealing. There were people about at all hours in the parking lot and on the walkways, although I had local people informing me that it was still a better option than other locations.
Séjour de 2 nuits en août 2023
nayan a répondu le 26 août 2023
We are truly sorry that you stay wasnt as pleasent as anticipated, and we also want to Thank you for staying with us, we appreciate any feedback or comments and suggestions you may have on how to improve and better manage the hotel to ensure a pleasent more relaxing stay, and we also want to let you know we are making the necessary changes and taking the steps needed to provide a better more comfortable stay in the future!

10/10 – Excellent

William

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place!
Séjour de 1 nuit en août 2023
nayan a répondu le 26 août 2023
we want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again.

6/10 – Acceptable

Carey

Voyage en famille avec de jeunes enfants
Coffee was terrible very old
Séjour de 2 nuits en août 2023
nayan a répondu le 26 août 2023
We are truly sorry that you stay wasnt as pleasent as anticipated, and we also want to Thank you for staying with us, we appreciate any feedback or comments and suggestions you may have on how to improve and better manage the hotel to ensure a pleasent more relaxing stay, and we also want to let you know we are making the necessary changes and taking the steps needed to provide a better more comfortable stay in the future!

2/10 – Terrible

Tomas

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
They don't honor the price from the site Expedia. I don't know why your both collaborating as a business
Séjour de 1 nuit en juin 2023
nayan a répondu le 9 juill. 2023
we charge as per the rates given by expedia reservation rates, however if any would like to know the specific caseplease.

6/10 – Acceptable

Xiuzhen

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en juin 2023
jashu a répondu le 26 juin 2023
We are truly sorry that you stay wasnt as pleasent as anticipated, and we also want to Thank you for staying with us, we appreciate any feedback or comments and suggestions you may have on how to improve and better manage the hotel to ensure a pleasent more relaxing stay, and we also want to let you know we are making the necessary changes and taking the steps needed to provide a better more comfortable stay in the future!

10/10 – Excellent

Lula

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juin 2023
jashu a répondu le 4 juin 2023
we want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again!

10/10 – Excellent

tyler

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I everything
Séjour de 1 nuit en mars 2023
jashu a répondu le 14 juill. 2023
we want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again!

6/10 – Acceptable

Daniel

Séjour de 1 nuit en février 2023
nayan a répondu le 14 juill. 2023
We are truly sorry that you stay wasnt as pleasent as anticipated, and we also want to Thank you for staying with us, we appreciate any feedback or comments and suggestions you may have on how to improve and better manage the hotel to ensure a pleasent more relaxing stay, and we also want to let you know we are making the necessary changes and taking the steps needed to provide a better more comfortable stay in the future!

8/10 – Bien

Philip

Voyage en groupe
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2023
jashu a répondu le 14 juill. 2023
we want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again!

10/10 – Excellent

Sonal

Voyage d’affaires
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
We are enjoying our stay here the staff is very friendly and helpful. Room is clean and specious. The location is very close to where we are working. We will stay here again . Will tell my boss to reserve the room here for all my coworkers.
Séjour de 1 nuit en décembre 2022
nayan a répondu le 6 déc. 2022
thanks for feed back. we really appreciate it.

10/10 – Excellent

Jasmine

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Awsome
Séjour de 3 nuits en octobre 2022
jashu a répondu le 4 déc. 2022
Thanks for staying with .we appreciate your feedback. .hope we will see you again.

10/10 – Excellent

Clark

Séjour de 1 nuit en octobre 2022
jashu a répondu le 14 juill. 2023
we want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again!

10/10 – Excellent

Shawn

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2022
jashu a répondu le 14 juill. 2023
we want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again!

4/10 – Médiocre

Harry

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en juillet 2022
nayan a répondu le 14 juill. 2023
We are truly sorry that you stay wasnt as pleasent as anticipated, and we also want to Thank you for staying with us, we appreciate any feedback or comments and suggestions you may have on how to improve and better manage the hotel to ensure a pleasent more relaxing stay, and we also want to let you know we are making the necessary changes and taking the steps needed to provide a better more comfortable stay in the future!

10/10 – Excellent

Ender

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to major highways for east transportation. Enjoyed my stay!
Séjour de 1 nuit en juillet 2022
jashu a répondu le 14 juill. 2023
we want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again!

10/10 – Excellent

Juan

Séjour de 1 nuit en juin 2022
jashu a répondu le 14 juill. 2023
we want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again!

10/10 – Excellent

Maria

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It was easy too check in and out and it was right next to McDonald’s so I could walk to get food if I wanted
Séjour de 1 nuit en janvier 2022
jashu a répondu le 14 juill. 2023
we want to say Thank you for your positive and encouraging review, our customers satisfaction is a priority and we are very glad to hear you had a enjoyable stay with us, hopefully we will see you again!

6/10 – Acceptable

Melissa, Portland

Voyage en famille
Points forts : Propreté
Points faibles : État et installations de l’hébergement
Owners doing minimum to maintain property. Probably because Property used frequently by transients. On the bright side.. if you like to smoke INSIDE, there are smoking rooms available. It's also next door to a 24 hour drive thru McDonald's
Séjour de 1 nuit en septembre 2021
nayan a répondu le 14 juill. 2023
We are truly sorry that you stay wasnt as pleasent as anticipated, and we also want to Thank you for staying with us, we appreciate any feedback or comments and suggestions you may have on how to improve and better manage the hotel to ensure a pleasent more relaxing stay, and we also want to let you know we are making the necessary changes and taking the steps needed to provide a better more comfortable stay in the future!

2/10 – Terrible

Voyageur vérifié

Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We left
Séjour de 3 nuits en juillet 2021
nayan a répondu le 14 juill. 2023
We are truly sorry that you stay wasnt as pleasent as anticipated, and we also want to Thank you for staying with us, we appreciate any feedback or comments and suggestions you may have on how to improve and better manage the hotel to ensure a pleasent more relaxing stay, and we also want to let you know we are making the necessary changes and taking the steps needed to provide a better more comfortable stay in the future!

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, état et installations de l’hébergement
i had just walked into my room after fighting my way through the drug addicts in the hallway when I opened my bedside drawer and find: burnt foilies from someone smoking meth and heroin. I know that's what they were because I worked with the homeless and drug addicted for a while. I was so disgusted with finding the foils and the torch for smoking that I just grabbed my bags and left. I'm pretty sure the no refund policy at the Town House is because they don't want to give you your money back so you feel trapped into staying. Well not me. Goodbye Town House. I'll never stay there again and if you read this and still book there.........
Séjour de 1 nuit en juillet 2021
patel a répondu le 5 sept. 2021
sorry for the inconvinience. once customer, checked in we have no control over them about their activities in the room, either they smoke marwana or something else. we are sorry that it is a lapse on the part of our house keeper but sometime they hide the stuff in such area that is out of our imgination. sorry Thanks for the feedback. we will take care of this issue next time.

8/10 – Bien

David Le

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en juillet 2021

4/10 – Médiocre

Voyageur vérifié

Voyage de couple
Points faibles : Commodités
Arrived around 10-10:30pm, rang the doorbell at the office to check in. When the person came out, she looked very angry that I rang the bell. 😧 After a few minutes, (and some effort on my part) they were in a better mood. I booked a jacuzzi room. It took a really long time to fill the tub, ( that was smaller then I thought it would be) it finally got full, and I turned on the jets (which took some work to make them function) and a bunch of nasty black stuff came out of all the jets. When I say a bunch, I mean it was so much that I could not believe what I was seeing. Needless to say, the only solution was to drain it, clean out the tub, and try again. The jets would not turn off, so I could not drain it until they would.....fortunately I am a bit crafty, and was able to turn off the jets. I was not going to bother the office again, so I had to figure it out. By the time I finally drained the thing, I was over it. I checked out, after I explained to the office that the jacuzzi needed some serious servicing/cleaning, they offered me a different room. I declined the offer. So they told me that they would refund me for the room. I was glad that they were quick to make it right with me, and I am confident that they will address the issue right away. I’m still waiting for the refund to return on my card, as long as it does, I feel it was handled properly. As far as the rest of the room goes, it’s an older motel, (so we all know not to expect anything amazing) it was adequate.
Séjour de 1 nuit en juin 2021
nayan a répondu le 14 juill. 2023
We are truly sorry that you stay wasnt as pleasent as anticipated, and we also want to Thank you for staying with us, we appreciate any feedback or comments and suggestions you may have on how to improve and better manage the hotel to ensure a pleasent more relaxing stay, and we also want to let you know we are making the necessary changes and taking the steps needed to provide a better more comfortable stay in the future!

10/10 – Excellent

Larissa

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2021
jashu a répondu le 12 juin 2021
Ty Larrissa .thanks for taking timeout and give us a feedback.we try to keep it nice and clean.hope you enjoyed your stay.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2021
Jashu a répondu le 12 juin 2021
Thanks for your positive feedback . hope you have enjoyed your stay .

4/10 – Médiocre

Alenka

Points faibles : État et installations de l’hébergement, confort de la chambre
Séjour de 1 nuit en avril 2021
Nayan a répondu le 12 juin 2021
Thanks for your feedback.

6/10 – Acceptable

Toni

Points forts : Service et personnel
Okay
Typical low rate room. Unfortunately it smelled of pet urine.
Séjour de 1 nuit en décembre 2020
Nayan a répondu le 12 juin 2021
Thanks for your feedback.

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel
Very convenient
Séjour de 3 nuits en décembre 2020
Nayan a répondu le 12 juin 2021
Thanks for your feedback.

8/10 – Bien

Denny

Voyage d’affaires
Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 2 nuits en décembre 2020
Nayan a répondu le 12 juin 2021
Thanks for your feedback.

10/10 – Excellent

Justin

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Wonderful place
Our stay was great the owners were wonderful and we would book again
Séjour de 1 nuit en octobre 2020
nayan a répondu le 12 juin 2021
Thanks for your feedback.

6/10 – Acceptable

Voyageur vérifié

Points faibles : Propreté
Séjour de 1 nuit en septembre 2020
patel a répondu le 16 oct. 2020
thanks for your feedback

10/10 – Excellent

Stephen

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
I'll be back!
Very good overall. Firm clean beds. Super clean. Lovely, sweet owner. Hot water could've been hotter, barely tepid but it's summer so made it work. And housekeeping knocked on door at 10:30 am to remind of 11:00 am checkout. That's a pet peeve not next time I'll inform them not to bother me. Also the key stopped working 15 minutes before checkout, so will discuss that with front desk in my next visit. Perfect location, quiet and felt safe. Recommended.
Séjour de 1 nuit en septembre 2020
patel a répondu le 5 sept. 2020
thank you for your feedback . We will certainly look into your concerns. It is our goal to provide a comfortable and friendly stay for all of our guests. We hope you will give us an opportunity in the future to improve your experience. Thank you.

2/10 – Terrible

Tricia

Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
DIRTY
This place was so dirty, years of grime on the furniture. The remote was sticky, layers of dust, and it smelled horrible. I refuse to stay here. Staff was nice, but the room was big ZERO.
Séjour de 1 nuit en août 2020
patel a répondu le 5 sept. 2020
thank you for your feedback . We will certainly look into your concerns. It is our goal to provide a comfortable and friendly stay for all of our guests. We hope you will give us an opportunity in the future to improve your experience. Thank you.

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place to stay quite cheap would recommend to fellow travlers
Séjour de 1 nuit en janvier 2020
Nayan a répondu le 29 févr. 2020
Thank you reviews. We are trying to improve our property more and more. Look forward for for your next visit. Thanks

4/10 – Médiocre

Kenneth

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Horrible Service
I booked my room & paid for it via you for 4 Adults, when I got there the guy tried to charge me for having 2 extra people. I refused & he was real rude, but gave me the key. I didnt realize it was a smoking room, but that i could have overlooked & didn't want to deal with the clerk again, so tuffed out the smell. Couldn't take a bath cause the drain stop didnt work. The bed itself was alright, but pillows were so worn out they were useless. Only 2 towels & no wash clothes, but again did not want to deal with the rude clerk....On a good note, water pressure was good & hot & that was the main reason I gave any good Mark's. Would never stay again because of the service more than anything.
Séjour de 1 nuit en août 2019
Manager a répondu le 1 sept. 2019
Thank you for your feedback Kenneth. We will certainly look into your concerns. It is our goal to provide a comfortable and friendly stay for all of our guests. We hope you will give us an opportunity in the future to improve your experience. Thank you.

8/10 – Bien

Jayme

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mars 2019
nayan a répondu le 12 juin 2021
Thanks for your feedback.

2/10 – Terrible

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Points faibles : État et installations de l’hébergement
When we got in last night it was so cold in the room we just turned on the heater and crawled in bed the heater never really did it warm up the place woke up the morning happened to look at the bed and the sheets are all stained totally gross towels are stained no coffee pot parts are missing out of the Microwave I had to plug the cable box in to get the TV to work this place is disgusting I signed up for best Western and somehow they put me in this place not a happy camper at all
Séjour de 1 nuit en février 2019
patel a répondu le 26 févr. 2019
sorry and we try to improve it. In fact we change the sheets, it was CLEANED AND WASHED but some guys who use dye to dye their hair. They might put the stain on the sheets.sorry, it was a mistake by our house keeper who use that sheets. sorry.we checked ac,referigerator and microwave, found ,working.sorry !

2/10 – Terrible

Jamie

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Never stay
This hotel is not great smells like mildew service wasn't great either was so happy we only stayed 1 night but to top it all off we filled out hotel.com survey that they apparently send to the hotel and well what started out saying sorry about your say turns into attacking anything you said was wrong. She is not a professional woman about anything I would never recommend staying there just because of her behaviour alone after doing a survey. Photos attached are the bathroom
Séjour de 1 nuit en octobre 2018

10/10 – Excellent

MIKE, Kansas City

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Located in the center of town. Very nice hostess / check in clerk.
Séjour de 1 nuit en octobre 2018
Nayan a répondu le 12 juin 2021
Thanks for your feedback.

4/10 – Médiocre

Jacqueline

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Not that great
Needs updated very badly. Front desk clerk not very friendly.
Séjour de 1 nuit en août 2018
Nayna a répondu le 12 juin 2021
Thanks for your feedback.

6/10 – Acceptable

Voyageur vérifié

Points faibles : État et installations de l’hébergement, confort de la chambre
Upon arriving the clerk is not very friendly. After check in you enter the room and it's very out dated with old beds, blankets. Old television that doesn't work very well. The bathroom was in need of repair. Big hole in ceiling, mold around the tub. The ceiling was badly watermarked. Carpets were old and need replaced, a long with the not so great air conditioner. At 1030 am the office called saying it was time to pay for another night or it's time to check out. Check out is 11am. McDonalds is right next to hotel and there are stores and other restaurants in walking distance.
Séjour de 1 nuit en août 2018
Nayan a répondu le 12 juin 2021
Thanks for your feedback.

6/10 – Acceptable

Charles

Points faibles : Confort de la chambre
No elevators and no ground floor
No elevators and no ground floor room made for an unpleasant stay for disabled family member
Séjour de 1 nuit en juillet 2018
nayan a répondu le 14 août 2018
sorry for in convenience.you should have asked for gf room we could have given it.we apologize for not asking you.

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel
Séjour de 1 nuit en juillet 2018
nayan a répondu le 17 juill. 2018
Thanks for staying with us. We appreciate your feedback!

2/10 – Terrible

angela, washinfton

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Close to tournament
Bathroom Dr - had screw in it to keep it closed, breaker panels weren’t even covered, faucet leaking, minimal towels for two adults, chairs stained, you could see crumbs around bed, didn’t even sleep in the bed, wouldn’t answer question as to military or aaa discount. I have about 7 pictures but this will only let me upload one
Séjour de 1 nuit en avril 2018
nayan a répondu le 11 mai 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.your feed back is important to us.

2/10 – Terrible

Robert

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mars 2018
nayan a répondu le 11 mai 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.