Dear Frédérique,We are thrilled to read your succinct yet powerful comment, "impeccable." It delights us to know that we were able to provide an experience that met your expectations. We pride ourselves on our dedication to customer satisfaction, and your feedback affirms that we are accomplishing our goal.We understand that our guests have many options when choosing their accommodations, and we are honoured that you chose Radisson Blu Heathrow Hotel & Conference Centre. We will continue to strive to provide the highest level of service to all of our guests.Once again, thank you for your feedback. We can't wait to welcome you back for another impeccable experience in the future.Best regards,Lydia LeeAssistant Front of House Manager

Dear Marie,Thank you for choosing us to celebrate your special occasion! We're delighted to hear you enjoyed your stay and that we could provide you with a complimentary upgrade. We apologize for any inconvenience caused by the bathroom condition and will address this immediately to ensure a better experience for our guests. We hope to welcome you back for another memorable stay in the future!Kind Regards,Reception Team

Dear Jun,I hope my email finds you well. We really appreciate you taking the time out to share your experience with us, thank you for giving us a 10/10. Our hotel prides itself with the great service our team delivers, and to hear you have received this service is excellent. Great feedback like yours inspires our team to continue to deliver their great service. If there is anything we can help with regarding any future reservations with us, please do not hesitate to get in touch.We truly hope we will have a chance of welcoming you again soon.Kind regards,Romeo MadrinanReception Team Leader

Dear Phillipe, Thank you for your detailed review and for taking the time to share your feedback. We are delighted to hear you enjoyed your recent visit to the Radisson Blu Edwardian Heathrow HotelThank you again for sharing your experience with us - we really appreciate it!Hope to welcome you soon in the near future.Regards,Reception Team

Dear Raal,Thank you for your detailed review and for taking the time to share your feedback. We are delighted to hear you enjoyed your recent visit to the Radisson Blu Edwardian Heathrow HotelThank you again for sharing your experience with us - we really appreciate it!Hope to welcome you soon in the near future.Regards,Reception Team

Dear Nathalie,Thank you for your feedback in regards to your recent stay. Please accept our sincere apologies for any inconveniences caused, we have passed your feed back to our team to improve on our services.Regards,Reception Team

Dear Alian,Thank you for your feedback in regards to your recent stay. We are really glad that you have enjoyed you recent visit to us and hope to welcome you in the future.Regards,Reception Team

Dear Stephane,Thank you for your feedback in regards to the recent stay at the Radisson Blu Edwardian.Please accept our sincere apologies for any inconveniences caused during your recent stay.We wish to welcome you in the future.Regards,Reception Team

Dear Colette, Thank you for your feedback. We are looking forward to welcoming you back in the nearest future. Warm regards, The Reception Team

Dear Yassin, Thank you for your feedback and for taking the time to rate us about your experience whilst staying with us at the Radisson Blu Edwardian Heathrow Hotel And Conference Centre. We are delighted to read that you enjoyed Your stay with us. We do hope to have the pleasure of welcoming you back to the hotel once again in the near future. Warm Regards Jamie Lea Walker Lobby Manager

Dear Muhammad,Thank you for taking the time to share your feedback with us. We understand the importance of convenient transportation during long layovers and we apologize if our services did not meet your expectations. While we offer a paid shuttle service, we appreciate your suggestion for a complimentary option. Your input helps us understand our guests' needs better and allows us to continuously improve our services.We hope to have the opportunity to welcome you back in the future, and if there's anything else we can assist you with for your next stay, please don't hesitate to let us know.Best regards,Lydia LeeAssistant Front of House Manager

Dear Tracy, Thank you for choosing the Radisson Blu Heathrow Hotel & Conference Centre and for sharing your feedback. We are pleased to hear that you found our lobby aesthetically pleasing and our staff courteous and welcoming. However, we deeply regret to learn about your discomfort due to the scent in our lobby and rooms, as well as the condition of our carpets. Your feedback is crucial to us and we greatly appreciate you bringing this to our attention. We understand the importance of maintaining a comfortable and welcoming environment for all our guests, and we will certainly discuss your feedback with our team as part of our ongoing efforts to enhance the overall guest experience. We value your suggestions about replacing the carpets and considering other types of flooring. Your input will be a helpful guide as we consider future upgrades and improvements. Once again, thank you for your feedback and we hope to have the opportunity to welcome you back to an improved experience in the future. Best regards,Lydia LeeAssistant Front of House Manager

Dear Mike,We are truly sorry to hear about your recent experience at our hotel. At Radisson Blu Heathrow Hotel & Conference Centre, we are committed to providing our guests with a comfortable and pleasant stay, and we regret to hear that we were unable to meet this expectation for you.We understand that each guest has unique needs and expectations and we're sorry we fell short during your visit. Your feedback is very important to us, and we would welcome the opportunity to understand more about your experience.Please feel free to reach out to us directly if you would be willing to share more details about your stay. We value your input and would like to use it as an opportunity to improve.We hope you will give us another chance to serve you better in the future.Best regards,Lydia LeeAssistant Front of House Manager

Dear Anthony,Thank you for taking the time to share your feedback. We're delighted to hear that you had a great stay at our Radisson Blu Heathrow Hotel & Conference Centre. Your satisfaction is our highest reward and it's always a pleasure to hear from our valued guests.We pride ourselves on our commitment to providing exceptional service and memorable experiences, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back in the near future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Best regards,Lydia LeeAssistant Front of House Manager

Dear Anthony,Thank you for taking the time to share your feedback with us. We are very pleased to see your excellent rating and are really pleased to know that you had a pleasant experience at the Radisson Blu Heathrow Hotel & Conference Center.We pride ourselves on providing the best possible service to our guests and would love to see what you found in your review. Your words are testament to our continued dedication to excellence.We look forward to welcoming you to another excellent stay. If there is anything else we can add to your next visit, please don't hesitate to let us know.Best regards,Lydia LeeAssistant Front of House Manager

Dear Bonnie,Thank you for taking the time to share your feedback. We deeply regret to hear about the issues you experienced during your stay with us.We understand the importance of safety and security for our guests and apologize for any inconvenience caused. Your feedback is valuable and will be shared with our team to prevent such occurrences in the future.We also apologise if our room service did not meet your expectations. We strive to provide a wide array of services for all our guests and are always open to suggestions for improvement. We hope you will consider giving us another opportunity to serve you better in the future. We assure you that we will do our best to provide you with a much more enjoyable experience on your next visit.Best regards,Lydia LeeAssistant Front of House Manager

Dear Peter,Thank you for choosing to stay at the Radisson Blu Heathrow Hotel & Conference Centre and for taking the time to share your positive experience. We're delighted to hear that you appreciated our strategic location close to Heathrow and found our surroundings peaceful despite the bustling activities of the nearby airport.It's wonderful to know that you enjoyed dining at our Steak and Lobster restaurant. We are indeed proud of our culinary offerings and it gives us immense satisfaction to know that it added to your positive stay experience.We strive to provide our guests with memorable experiences and your feedback encourages us to continue to maintain our high standards. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Best regards,Lydia LeeAssistant Front of House Manager

Dear Monica,Thank you for taking the time to share your experience at the Radisson Blu Heathrow Hotel & Conference Centre. We're delighted to read that you had a wonderful stay with us. Your kind words are greatly appreciated and serve as a wonderful encouragement to our team. We always strive to provide our guests with exceptional experiences and it's heartening to hear that we were successful in our efforts. We look forward to having the opportunity to welcome you back for another wonderful stay in the near future. If there's anything more we can do to make your next stay even better, please don't hesitate to reach out to us directly. Best regards, Lydia Lee Assistant Front of House Manager

Dear Rashaun,We are glad to know that you had a solid experience at Radisson Blu Heathrow Hotel & Conference Centre. We always strive to offer our guests a comfortable and enjoyable stay, and it seems we were able to meet your expectations. We appreciate your feedback and it serves as a great motivator for us to continue delivering high-quality services to our valued guests. We hope to have the pleasure of welcoming you back in the near future for an even more memorable experience.Best regards,Lydia LeeAssistant Front of House Manager

Dear Gary,Thank you very much for your positive review. We are delighted to hear that our team left such a lasting impression on you with their friendly and helpful service. At Radisson Blu Heathrow Hotel & Conference Centre, we pride ourselves on delivering exceptional customer service, and it brings us immense joy to hear that we succeeded on this occasion.Once again, we appreciate your kind words and look forward to the opportunity of welcoming you back in the future.Best regards,Lydia LeeAssistant Front of House Manager

Dear Bennice,Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply regret to hear about the misunderstanding of the room charges. I am delighted to confirm that the second reservation has cancelled and no payment has been taken. Your feedback is crucial in helping us rectify such issues and improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. If you have any further comments or need assistance with anything else, please feel free to reach out. Best Regards,Lydia LeeAssistant Front of House Manager

Dear Keith,Thank you for taking the time to share your review following your recent stay at Radisson Blu Heathrow Hotel & Conference Centre. We're delighted to hear that you appreciated our hotel's convenient location near the airport, yet distant enough for a peaceful stay. It is our aim to provide a convenient and comfortable experience for all our guests, so we're glad we could meet your expectations.We would like to express our gratitude for considering a return stay. It would be an absolute pleasure to welcome you back and continue to make your experiences memorable.Best regards,Lydia LeeAssistant Front of House Manager

Dear Jana,Thank you for taking the time to share your positive feedback about your recent stay with us. We're delighted to hear that you found our hotel to be good value for money, clean, and our staff professional. Our team is committed to providing high-quality customer service, and we're thrilled to receive such compliments. We strive to provide our guests with an excellent experience, and your comments are a testament to our team's dedication.We appreciate your patronage and look forward to welcoming you back to our hotel in the future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Best regards,Lydia LeeAssistant Front of House Manager

Dear Stephanie,We are truly grateful for your generous feedback. Your kind words have indeed brightened our day! It is heartening to learn that your experience with us at the Radisson Blu Heathrow Hotel & Conference Centre was the best you've had so far. Your satisfaction stands testament to our team's continuous efforts in providing unrivalled hospitality. It is always our goal to ensure that our guests have an exceptional stay and we're delighted to know we met that goal during your visit. We hope to serve you again in the near future and continue to exceed your expectations. Best regards,Lydia LeeAssistant Front of House Manager

Dear Holly,We thank you for taking the time to share your feedback about your recent visit. It's truly delightful to know that you appreciated the architecture of our hotel. Design and aesthetics are some of the many aspects we focus on to enhance the overall experience of our guests.Your kind words motivate us to strive harder in offering a unique and memorable experience. We hope to welcome you back soon and provide you with another exceptional stay.Best regards,Lydia LeeAssistant Front of House Manager

Dear Tracy,Thank you for taking the time to share your experience with us. We deeply regret to hear about the issues you encountered during your stay. It is our usual practice to ensure that our guests' room preferences are met as per their bookings, and we are sorry that this was not the case during your visit. However, I am happy to see that you were moved and upgraded to a Premium King room on the next day. Your feedback regarding the room conditions and carpet smell is concerning to us as we always strive to provide a clean and comfortable environment for our guests.Please accept our sincere apologies for any inconvenience caused. We understand the discomfort that these situations may have caused, especially for individuals with allergies. We wish that you can let us know your allergies in advance so we can clean and refresh your room without any scent. Despite these issues, we hope you will give us another opportunity to welcome you back and provide a more pleasant experience. If there is anything more we can do to assist you or any other concerns you may have, please feel free to reach out to us directly.Best regards,Lydia LeeAssistant Front of House Manager

Dear Sui Fun,Thank you for taking the time to share your feedback regarding your recent stay at the Radisson Blu Heathrow Hotel & Conference Centre. We appreciate your kind words regarding our staff and amenities, and we're glad to hear that you enjoyed the refreshments at reception and your visit to the Bijou bar. We apologize for the inconvenience you experienced with the drainage issue in the bathtub and the shower in the ladies changing room. Your comments have been noted and we will ensure that this issue is addressed. We're committed to providing our guests with the best possible experience and your feedback is invaluable in this regard. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Best regards,Lydia LeeAssistant Front of House Manager

Dear Noelle,We appreciate you taking the time to share your experience at Radisson Blu Heathrow Hotel & Conference Centre. It brings us a lot of joy to hear that you found our hotel beautiful, clean, and comfortable. We take pride in maintaining our high standards of cleanliness and comfort, so your feedback is particularly rewarding.Moreover, we're glad that you were pleased with the dining options available and that our staff was able to assist you in a friendly and helpful manner. Our team always strives to provide excellent service to our guests, and we're delighted that they contributed positively to your stay.We hope to have the pleasure of welcoming you back very soon, and we assure you that we will continue to do our best to make your future stays as enjoyable as this one.Best regards,Lydia LeeAssistant Front of House Manager

Dear Enedelia,Thank you for choosing to stay at Radisson Blu Heathrow Hotel & Conference Centre. We're glad to hear that you had a good stay with us.Your feedback is greatly appreciated as it helps us to maintain the high standard of quality and service we strive to provide to all our guests. We always aim to create a comfortable and memorable experience for our guests and we're delighted to know we achieved that during your stay.Once again, thank you for your positive feedback. We look forward to welcoming you back for another enjoyable stay in the near future. If there's anything more we can do to enhance your next stay, please don't hesitate to reach out to us directly.Best regards,Lydia LeeAssistant Front of House Manager

Dear Michael,Thank you for taking the time to share your feedback regarding your recent stay at the Radisson Blu Heathrow Hotel & Conference Centre. We are delighted to hear that you enjoyed the overall ambiance of our hotel and had a positive dining experience. It is particularly heartening to know that our staff's politeness left a good impression on you. We believe that a warm welcome and friendly service are key to a memorable stay and we're thrilled we were able to meet your expectations.We are continuously striving to improve our services and your feedback helps us in this endeavor. We truly appreciate your kind words and look forward to the opportunity to welcome you back for another enjoyable stay in the future.Best regards,Lydia LeeAssistant Front of House Manager

Dear Anil,Thank you for choosing the Radisson Blu Heathrow Hotel & Conference Centre for your recent stay and for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay overall.That said, we deeply regret to hear about the inconvenience you faced with regards to the room key cards. We understand how frustrating it must have been to have your cards reset multiple times during your stay, and for that, we sincerely apologize.Please be assured that we take your feedback seriously and are working towards rectifying the issue to improve our guests' experience. Your comfort and satisfaction are of utmost importance to us, and we strive to ensure our guests have a seamless and enjoyable stay.We hope that despite this issue, we will have the opportunity to welcome you back in the future for a more seamless experience. If there's anything more we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly.Best regards,Lydia LeeAssistant Front of House Manager

Dear Martin,It is heartening to hear such positive feedback and we sincerely thank you for your kind words. We're delighted that your stay at the Radisson Blu Heathrow Hotel & Conference Centre was a 5-star experience. We appreciate you taking the time to share your experience and for choosing to stay with us. We strive to maintain our high standards of service and your feedback is crucial in this regard. It is always our goal to provide an exceptional experience for our guests and it's feedback like yours that motivates us to do our best each day. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.Best regards,Lydia LeeAssistant Front of House Manager

Dear Kirill,Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your candid observations as they help us identify areas where we may improve.We regret to hear that the size of our rooms and bathrooms did not meet your expectations. We do offer a number of Premium rooms which are much more generous in space allowing you to spread out a little more. Our hotel is designed to provide a comfortable stay within a compact space, and we understand that this might not cater to everyone's preferences. We would like to assure you that the ratings we receive reflect the experiences and opinions of our guests, and we constantly strive to maintain and indeed improve upon the standards that have earned us those ratings. We hope to have the opportunity to welcome you back in the future, and we will do our utmost to ensure that your next stay with us exceeds your expectations.Best regards,Lydia LeeAssistant Front of House Manager

Dear Philip,Thank you for your kind words! We're delighted to hear that you found our staff welcoming and helpful, and that you enjoyed your stay at our hotel. We appreciate your feedback and hope to welcome you back for another lovely stay in the future!Kind Regards,Reception Team

Dear Ruth,Thank you for your feedback! We're glad to hear that you found your stay comfortable and clean. We appreciate your suggestion regarding a coffee shop in the reception area and will certainly consider it for future improvements. We hope to welcome you back for another pleasant stay soon!Kind Regards,Reception Team

Dear Gurmeet,Thank you for your feedback. We're sorry to see your rating and would appreciate any additional comments you might have about your stay. Your input helps us to improve, and we hope to have the opportunity to make your next stay even better.Kind Regards,Reception Team

Dear Julia,We're truly sorry to hear about the issues you encountered during your stay. Your feedback is valuable, and we apologize for falling short of your expectations. We'll investigate the water pressure and temperature concerns immediately to ensure they're addressed. We appreciate your patience and hope to have the opportunity to provide you with a more comfortable experience in the future.Kind Regards,Reception Team

Dear Blessing,Thank you for your wonderful feedback! We're delighted to hear that you found our staff helpful and friendly, and that you enjoyed our well-maintained facilities and clean rooms. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!Kind Regards,Reception Team

Dear Miriam,We're delighted to hear that you had a wonderful stay at our hotel. Your positive feedback is truly appreciated. It's our pleasure to provide our guests with the best possible experience during their visit. We hope to welcome you back soon for another delightful stay.Best regards,Lydia LeeAssistant Front of House Manager

Dear Joan,Thank you for sharing your feedback regarding your recent stay at the Radisson Blu Heathrow Hotel & Conference Centre. We're delighted to hear that you had a good experience with us.Our team works tirelessly to ensure that our guests have a comfortable and enjoyable stay, and your positive words are a great affirmation of our efforts. We appreciate your feedback and are always looking for ways to enhance our guest experience. We hope to have the opportunity to welcome you back in the near future and aim to make your next stay even more enjoyable.Best regards,Lydia LeeAssistant Front of House Manager

Dear Shannon,We are delighted to hear that you enjoyed your stay at our hotel. It is our main objective to create a comfortable and enjoyable experience for our guests, and we are glad that we were able to meet your expectations. Your positive feedback is a great affirmation of the effort we put into ensuring our guests have a wonderful stay with us. We look forward to welcoming you back for an even more enjoyable stay in the future.Best regards,Lydia LeeAssistant Front of House Manager

Dear Gerald,Thank you for your feedback! We're pleased to hear that our hotel's proximity to the airport was convenient for you. We appreciate your comments and hope to welcome you back for another comfortable stay in the future.Kind Regards,Reception Team

Dear Greg,Thank you for your glowing review! We're delighted to hear that you had a wonderful experience at our hotel. Providing excellent service and facilities is our top priority, and we're thrilled that we met your expectations. Your satisfaction is very important to us, and we're grateful for your positive feedback. We look forward to welcoming you back for another fantastic stay in the future!Warm RegardsThe Reception Team

Dear Simarjit,Thank you for your feedback. We're glad to hear that you found our staff friendly and efficient. We apologize for any inconvenience caused by the limited menu options and the dated rooms. Your comments are valuable, and we'll use them to improve our services and facilities. We hope to have the opportunity to welcome you back for an even better experience in the future.Kind Regards,Reception Team