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The LaLiT Great Eastern Kolkata – Avis

5 out of 5
The LaLiT Great Eastern Kolkata
1,2, 3, Old Court House Street, Kolkata, west bengal

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 147 avis sur 280." "
Note de 8 – Bien, d’après 75 avis sur 280." "
Note de 6 – Acceptable, d’après 26 avis sur 280." "
Note de 4 – Médiocre, d’après 16 avis sur 280." "
Note de 2 – Terrible, d’après 16 avis sur 280." "

9,0/10

Propreté

8,4/10

Service et personnel

8,0/10

Commodités

8,6/10

État et installations de l’hébergement

7,0/10

Écoresponsabilité

Avis

4/10 – Médiocre

CATHERINE

Points forts : Confort de la chambre
Points faibles : Service et personnel
Très deçus
Ce n’est pas un 5 étoiles, les chambres sont belles et spacieuses, c’est tout Le personnel de l’accueil est désagréable Le spa est cher et nul Nous n’avons pas pu dormir pendant 3 nuits car une fête était organisée dans l’hôtel avec une musique qui faisait trembler l’immeuble jusqu’au 5 ème étage où nous étions jusqu’à la fin de la nuit. Aucun respect pour les résidents
Séjour de 3 nuits en octobre 2022

10/10 – Excellent

Emmanuel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Une très bonne expérience.
Séjour très confortable dans cet hôtel de grand standing, idéalement situé dans la ville puisqu'à proximité des principales attractions touristiques. La chambre est propre, bien agencée et spacieuse, le lit très confortable. Il y a du marbre partout, ce qui donne une certaine froideur au lieu mais aussi une grande élégance. Les employés sont toujours aux petits soins pour les client, j'ai apprécié.
Séjour de 2 nuits en décembre 2019
Rima Sil a répondu le 30 janv. 2020
Thank you for the Feedback . Looking forward to welcome you at The Lalit Great Eastern Kolkata .

8/10 – Bien

regis, lyon

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
En ville
Hôtel agréable et calme Bonne situation géographique
Séjour de 3 nuits en novembre 2017

8/10 – Bien

Nabil

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bon séjour ;-)
Bel hôtel, bien situé et personnel très gentil
Séjour de 1 nuit en septembre 2017

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent rapport qualité/prix
Un havre de paix dans Calcutta. Proche de la gare de Howrah donc parfait si on a un train à prendre. Magnifique rénovation d'hôtel, chambres très confortables, salle de sport très agréable, petit déjeuner fantastique. Personnel efficace et serviable, concierge top. Qualité/Prix très satisfaisant.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très reposant
Wifi seulement 1h par 24h

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent
Bien reposant après le voyage de France

8/10 – Bien

Giacomo, Italian

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel is confortable and nice looking. The coffee shop is well decorated with good assortment of food. Internet is good but on a charge basis.

8/10 – Bien

Selim, France

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great service but Lousy neigborhood.
Make sure to be in the Legacy block. its newly renovated and superb. The old rooms are not to the expectations. Neighborhood is lousy.

8/10 – Bien

Ihsan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

8/10 – Bien

Eric, Marly le roi

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Superbe
Superbe hôtel idéalement situé pour découvrir les principaux sites de la ville. Je noterai simplement les points négatifs suivants : - prix du wifi abusif - pas de proposition de remplacement du petit déjeuner pour un départ avant 7h00.

10/10 – Excellent

George

Voyage en groupe
Points forts : Commodités, état et installations de l’hébergement
This is a very beautiful historical property. The staff are so friendly and welcoming. Housekeeping was on top of making sure the room was clean along with water, tea, and coffee stocked daily. Bicky is amazing at taking care of the room and makes sure everything is perfect when he cleans the room. I highly recommend this hotel and look forward to staying again for future visits to Kolkata.
Séjour de 23 nuits en mars 2024
Kamal Raza a répondu le 27 mars 2024
Dear Mr George,Namaskar,We are thrilled to hear that you enjoyed your visit and found the hotel Luxurious and peaceful. It's our aim to provide a memorable and pleasant experience for our guests.We appreciate your feedback and look forward to the opportunity of welcoming you back in the future.Best Regards,Kamal RazaResident ManagerThe Lalit Great Eastern Kolkata

8/10 – Bien

Rahul

Voyage en famille
Points forts : Propreté, commodités
The front desk staff were terrible. Three to four female staff members at the front checkin desk were either clueless or not willing to help. The restaurant staff were very polite and friendly and the room cleaning lady was excellent. She was very friendly and always had a big smile.
Séjour de 4 nuits en février 2024

10/10 – Excellent

Sanjay, London

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good sized room with a comfortable bed. The gym was well equipped and the steam room was great. Good choices for breakfast, service was a bit slow at certain times.
Séjour de 5 nuits en janvier 2024

10/10 – Excellent

Anamika

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place to stay
Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

Aswathi

Voyage en famille
Rooms were not cleaned on daily basis as per the standards. Had to call many times for toiletaries and water etc. though we had booked and paid for 3 adults
Séjour de 3 nuits en décembre 2023

8/10 – Bien

Ranga Raju

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Patrick

Séjour de 2 nuits en décembre 2023

4/10 – Médiocre

FRANCESCO

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Negative. I asked to stay in new Wings rhry they ask money.
Séjour de 3 nuits en octobre 2023

8/10 – Bien

Martin

Points forts : Commodités, état et installations de l’hébergement
A very stylish, modern hotel in a very good location. Though noisy early evening, it quieted down around 9pm which ensured a good night’s sleep. Friendly helpful staff though was a bit hectic checking in as everyone was looking to check in and out at the same time. As this is a luxury hotel I would have expected a cold drink on arrival whilst waiting (developed world problems I know, but this is down as a luxury hotel). Would definitely recommend this hotel.
Séjour de 2 nuits en novembre 2023

6/10 – Acceptable

Ruth

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
We arrived half an hour after check in time and were told our rooms weren’t ready. We asked to wait somewhere we could get lunch and were taken out onto the street to a cake shop/bar/restaurant. Service there was very slow and my food was cold when it arrived. Not a great start to our stay in LaLit. However we got upgraded rooms to compensate. Rooms were very spacious and beautiful though the safe didn’t work and the bath water was brown. Also I only got one towel. Food in the restaurant was very good.
Séjour de 1 nuit en novembre 2023

6/10 – Acceptable

mukesh

Voyage de couple
Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
Ok
Séjour de 3 nuits en novembre 2023

6/10 – Acceptable

Anshu

Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en novembre 2023

10/10 – Excellent

Vinay

Séjour de 1 nuit en septembre 2023

10/10 – Excellent

Christopher

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en août 2023

10/10 – Excellent

Nilesh

Séjour de 1 nuit en juillet 2023
Rima Biswas a répondu le 1 août 2023
Dear Sir, Namaskar!! Thank you for sharing your feedback with us and we are delighted to learn that you had a wonderful experience. We deeply value your loyalty towards The Lalit Great Eastern Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring seamless experience every time. Looking forward to welcoming you back soon. Warm Regards,

6/10 – Acceptable

risharl

Voyage de couple
Points forts : Service et personnel
Being a heritage hotel I liked the style of the rooms and size. Towels were stained and not white as they should be. Breakfast staff not trained to serve tea etc properly and don’t speak English. Front office staff were good and could communicate with international guests. Food selection good. Hotel overpriced for what they offer.
Séjour de 3 nuits en avril 2023
Rima Biswas. Reservation Manager a répondu le 1 mai 2023
Dear Mr. Bharath,Namaskar! Thank you for taking the time to give us such in-depth feedback. Please accept my heartfelt apologies for the unpleasant stay you recently had. I concur that sending an apology won't erase the inconvenience you endured or take away the memory of it. You may be confident that we are carefully evaluating your comments and will take prompt action to implement any necessary changes. I kindly request that you not allow this occurrence influence your perception of our hotel as a whole. The opportunity to welcome you back and demonstrate the difference excites my team and I.Warm Regards,

2/10 – Terrible

Dilip K

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bug infested place.
Séjour de 3 nuits en avril 2023
Rima Biswas a répondu le 10 avr. 2023
Dear Sir, Namaskar! Thank you for taking the time to give us such in-depth feedback. Please accept my heartfelt apologies for the unpleasant stay you recently had. I concur that sending an apology won't erase the inconvenience you endured or take away the memory of it. You may be confident that we are carefully evaluating your comments and will take prompt action to implement any necessary changes. I kindly request that you not allow this occurrence influence your perception of our hotel as a whole. The opportunity to welcome you back and demonstrate the difference excites my team and I.

4/10 – Médiocre

Sazzad

Voyage en groupe
Points forts : État et installations de l’hébergement
Points faibles : Service et personnel, commodités
Breakfast was not up to the standard for non veg it is star rated hotel should have varieties for non veg guest only veg is not except able at all very disappointing service staff was not cooperating for phone sim procuring
Séjour de 3 nuits en mars 2023

10/10 – Excellent

Priya

Séjour de 3 nuits en février 2023
Rima Biswas. Reservation Manager a répondu le 5 avr. 2023
Dear Ms. Priya, Namaskar! Thank you for sharing your feedback with us and we are delighted to learn that you had a wonderful experience. We deeply value your loyalty towards The Lalit Great Eastern Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring seamless experience every time. Looking forward to welcoming you back soon. Warm Regards,

6/10 – Acceptable

Mahesh

Voyage en famille
Points forts : Service et personnel
Property is a bit dark even though facilities and amenities are new. We had some minor troubles checking in but they compensated it with a late check out. Breakfast was good.
Séjour de 1 nuit en février 2023
Rima Biswas a répondu le 9 mars 2023
Dear Guests, Namaskar! Thank you for sharing your constructive feedback with us. We have noted your review with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused. Your issue has received my personal attention and has been shared with concerned departments. Necessary corrective measures initiated to ensure no repeat. We request you to kindly treat this experience in isolation. Your patronage is deeply valued and we look forward to welcoming you back. Warm Regards,

6/10 – Acceptable

Eman

Voyage de couple
Points forts : Commodités, état et installations de l’hébergement
Points faibles : Service et personnel
Untrained staff in dining and poor room service
Séjour de 3 nuits en février 2023
Rima Biswas a répondu le 16 févr. 2023
Dear Mr. Noor, Namaskar! Thank you for sharing your constructive feedback with us. We have noted your review with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused. Your issue has received my personal attention and has been shared with concerned departments. Necessary corrective measures initiated to ensure no repeat. We request you to kindly treat this experience in isolation. Your patronage is deeply valued and we look forward to welcoming you back. Warm Regards,

4/10 – Médiocre

Omar

Voyage en famille, Voyage en groupe
Points faibles : Propreté, service et personnel et confort de la chambre.
very disappointment!!
I recently stayed at your hotel and I was disappointed with the level of service I received. In particular,the breakfast was awful and also there was no simple teabag in the room and the refrigerator was not working, which impacted my overall experience. I hope you will take my feedback into consideration as you strive to improve your guests' experience in the future.
Séjour de 2 nuits en février 2023
Rima a répondu le 9 févr. 2023
Dear Sir, Namaskar! Thank you for sharing your constructive feedback with us. We have noted your review with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused. Your issue has received my personal attention and has been shared with concerned departments. Necessary corrective measures initiated to ensure no repeat. We request you to kindly treat this experience in isolation. Your patronage is deeply valued and we look forward to welcoming you back. Regards,

2/10 – Terrible

Voyageur vérifié

Voyage d’affaires
Séjour de 3 nuits en janvier 2023
Rima Biswas a répondu le 2 févr. 2023
Dear Sir, Namaskar! Thank you for sharing your constructive feedback with us. We have noted your review with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused. Your issue has received my personal attention and has been shared with concerned departments. Necessary corrective measures initiated to ensure no repeat. We request you to kindly treat this experience in isolation. Your patronage is deeply valued and we look forward to welcoming you back. Regards,

2/10 – Terrible

Shakil

Voyage en famille
Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
Reception was very unhelpful & the waiters in the breakfast room were untrained, lots of improvement required before this hotel can be of the rated class
Séjour de 2 nuits en janvier 2023
Rima Biswas a répondu le 2 févr. 2023
Dear Sir, Namaskar! Thank you for sharing your constructive feedback with us. We have noted your review with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused. Your issue has received my personal attention and has been shared with concerned departments. Necessary corrective measures initiated to ensure no repeat. We request you to kindly treat this experience in isolation. Your patronage is deeply valued and we look forward to welcoming you back. Regards,

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Clean and courteous, convenient hotel.
A quiet hotel which was clean and central. I stayed at the back of the hotel so had no view but had no city noise too. Breakfast was good but not enough vegan food. Staff courteous and they even wore Pride badges in January, which was a wonderful initiative by the hotel. They had a pride flag in the front of the hotel. Thank you.
Séjour de 3 nuits en décembre 2022
Rima Biswas a répondu le 2 févr. 2023
Dear Sir, Namaskar!!Thank you for sharing your feedback with us and we are delighted to learn that you had a wonderful experience. We deeply value your loyalty towards The Lalit Great Eastern Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring seamless experience every time. Looking forward to welcoming you back soon. Warm Regards,

8/10 – Bien

Harmeet

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Fabulous histo
Séjour de 4 nuits en janvier 2023
Rima Biswas a répondu le 2 févr. 2023
Dear Sir,Namaskar! Thank you for sharing your feedback with us and we are delighted to learn that you had a wonderful experience. We deeply value your loyalty towards The Lalit Great Eastern Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring seamless experience every time. Looking forward to welcoming you back soon. Warm Regards,

4/10 – Médiocre

Anand

Séjour de 1 nuit en janvier 2023
Rima Biswas a répondu le 2 févr. 2023
Dear Sir, Namaskar! Thank you for sharing your constructive feedback with us. We have noted your review with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused. Your issue has received my personal attention and has been shared with concerned departments. Necessary corrective measures initiated to ensure no repeat. We request you to kindly treat this experience in isolation. Your patronage is deeply valued and we look forward to welcoming you back. Regards,

4/10 – Médiocre

Charles Anand

Voyage en famille
Points faibles : Service et personnel, commodités
The property is closer to some of the attractions. As there is a renovation going on, its dusty and sometimes noisy. I wouldnt want to visit this property till the reno is completed.
Séjour de 2 nuits en décembre 2022
Rima Biswas a répondu le 2 févr. 2023
Dear Mr. Anand,Namaskar! Thank you for sharing your constructive feedback with us. We have noted your review with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused. Your issue has received my personal attention and has been shared with concerned departments. Necessary corrective measures initiated to ensure no repeat. We request you to kindly treat this experience in isolation. Your patronage is deeply valued and we look forward to welcoming you back. Regards,

4/10 – Médiocre

Anee

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
The check-in experience for someone who is used to excellent customer service in US, was just mediocre. We checked in pretty late around 11 pm. The gentleman who helped us did not put any extra effort to make us feel welcome. No offers of water whatsoever. He insisted on putting a credit card on file, repeatedly, even when I mentioned that it was late and we would like to go to my room after a very long flight. The staff at the restaurants, janitorial staff, porters etc. are very nice. I loved interacting with them. The breakfast and the in room dining were good and we really enjoyed the variety of food. The staff at the reception completely ignored us and any requests we made. Toilet paper arrived in 2 hours, after three calls to the reception. However, the worst part of the stay was that two nights before we are scheduled to check-out, we receive a call at 10 pm from Mr. Faisal at the reception asking for feedback on the stay. That was really in very bad taste. I requested to speak to the manager the following morning but that did not materialize. I am disappointed that such a pricey place could not exhibit basic decency in dealing with their guests. This has most certainly left a bad taste in my mouth. I travel via Kolkata very often due to work, but will not be returning here.
Séjour de 7 nuits en novembre 2022

10/10 – Excellent

Supanan

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2022

4/10 – Médiocre

Neeraj

Voyage d’affaires
Points faibles : État et installations de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2022

10/10 – Excellent

mirza

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Awesome Hotel
Amazing Hotel will always stay here, courteous staff , Ambience is excellent with Art work. Big rooms Nice Breakfast centre of the City.
Séjour de 2 nuits en août 2022

10/10 – Excellent

Anand

Séjour de 2 nuits en mai 2022
Rima Biswas a répondu le 2 juin 2022
Dear Sir, Namaskar!! The entire team joins me in thanking you for staying at The Lalit Great Eastern Kolkata and for making us your preferred choice in the "City Of Joy" . We appreciate you taking out your valuable time to share this wonderful feedback on Expedia.We look forward to your next visit and the joy of serving you .

8/10 – Bien

Dr.Pushpa

Voyage en famille
Points forts : Confort de la chambre
good
It was good stay. Even though our booking was for two. slippers, toothbrush was arranged for only one person. It is quiet old property. Need renovation
Séjour de 1 nuit en décembre 2021

2/10 – Terrible

MS LI T

Voyage d’affaires
Points forts : État et installations de l’hébergement, confort de la chambre
Points faibles : Service et personnel
Séjour de 2 nuits en février 2020

10/10 – Excellent

Martin

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Generally very good indeed
All generally very good. I guess it should be at the price - probably 2x or 3x a mid-range hotel in Kolkata - but still excellent value for this level of comfort and service + Wi-fi, room and bathroom very good, staff accommodating of odd requests - Food a bit over-priced
Séjour de 1 nuit en mars 2020
Rima Biswas a répondu le 14 mars 2020
Thank you for the Feedback . We have taken a note of the positive feedback and we have informed the concerned department they are working on the same . Looking forward to welcome you at The Lalit Great Eastern Kolkata .

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Well located and convenient for meetings in City Centre; Comfortable stay
Séjour de 2 nuits en février 2020
Rima Biswas a répondu le 14 mars 2020
Thank you for the Feedback . Looking forward to welcome you at The Lalit Great Eastern Kolkata .

10/10 – Excellent

Voyageur vérifié

Séjour de 3 nuits en février 2020
Rima Biswas a répondu le 6 mars 2020
Thank you for the Feedback . Looking forward to welcome you at The Lalit Great Eastern Kolkata .

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Fabulous hotel and staff. The breakfast choices and quality were superb. Good location, about 10 minute walk to the nearest metro station ( Kolkata traffic is a nightmare).
Séjour de 2 nuits en mars 2020
Rima Biswas a répondu le 6 mars 2020
Thank you for the Feedback . Looking forward to welcome you at The Lalit Great Eastern Kolkata .