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Serenity Island Resort – Avis

3.5 out of 5
Serenity Island Resort
Serenity, Kadavulailai Island, Western Division

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 122 avis sur 195." "
Note de 8 – Bien, d’après 42 avis sur 195." "
Note de 6 – Acceptable, d’après 20 avis sur 195." "
Note de 4 – Médiocre, d’après 8 avis sur 195." "
Note de 2 – Terrible, d’après 3 avis sur 195." "

9,2/10

Propreté

9,2/10

Service et personnel

8,2/10

Commodités

8,6/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Paradisiaque mais des détails sont importants
Lune de miel sur une île paradisiaque. Les petites maisons sont tout le long de la plage avec un hamac chacun sous un cocotier. Piscine agréable, parfait endroit pour faire du snorkelling. Engagement auprès de la sauvegarde des tortues. Malheureusement quelques défauts : - restauration chère au vue des plats proposés - eau de mer pour la douche et robinet. Pas d’eau pure offerte par l’hotel. (7$ la bouteille !) et rupture de stock d’eau un soir !! - pas d’animation - petit déjeuner peu copieux et quelconque. L’hôtel est parfait pour 2-3 jours. Plus vous tournerez en rond
Séjour de 4 nuits en août 2019
Vilimaina a répondu le 26 août 2019
Dear Guest, We thank you for taking the time to review your stay and experience at Serenity Island Resort. And we are glad that you enjoyed of your stay at the Resort. We do appreciate your feedback as it gives us an opportunity to improve our service. Thanking you again for your contributions. Sincerely, Serenity Management

6/10 – Acceptable

Bernard

Les plus: Belle plage, beau snorkeling ,nourrisage et nettoyage des tortues avec John, beach fishing avec Berry, bure bien agencée sur la plage... Le moins: hôtel en construction avec tous les inconvénients
Séjour de 1 nuit en août 2018

6/10 – Acceptable

Bernard

Bure confortable belle île belle plage , tortues, mais ile en construction...
Séjour de 9 nuits en août 2018

10/10 – Excellent

olivier

hotel lune demiel
hotel calme , sur un superbe ilot . personnel trés atentionné , chambre trés belle donnant ur la plage . Parfait pour un couple
Séjour de 3 nuits en août 2018
Vilimaina a répondu le 29 août 2018
Thanks for staying with us. We appreciate your feedback!

10/10 – Excellent

Jane

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Staff were very friendly and helpful. The Island is surrounded by crystal clear waters made for excellent snorkelling. Many activities were organised throughout the day should you wish to join.
Séjour de 4 nuits en avril 2024

10/10 – Excellent

Richard

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
This is the best low key resort. It was a 2 star but made you feel like a royalty.
Séjour de 5 nuits en mars 2024

8/10 – Bien

WILLIAM, TOMBALL

Points forts : Propreté, commodités et état et installations de l’hébergement.
So so for staying front desk was hard to find or to get help
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Nicole

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
For anyone looking for a very quiet holiday, Serenity definitely ticks that box. There were three members of staff at the resort that were absolutely wonderful: Sammy, Oula, and Sereana. They really made sure to try and take care of us during our stay. Unfortunately, other than the beautiful surroundings and the three staff mentioned - I would not recommend Serenity to anyone. The food was absolutely terrible, the bartenders couldn’t make a drink to save their lives. I would not drink anything there that didn’t come out of a bottle…just because you simply did not know what you were going to get, but you knew it wouldn’t be good. We were thoroughly disappointed with our stay, enough so that we left early just so we could get a proper shower and experience some decent air conditioning. We had a 10 day stay on Serenity, and trust me - one night was enough.
Séjour de 12 nuits en mars 2024

6/10 – Acceptable

Jayne, Sydney

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Serenity Island Resort is on a gorgeous little island. It is peaceful, and the staff are very lovely and welcoming. The bed is sooo comfortable. Fell asleep listening to the waves on the shore. The only thing that prevents this being a perfect place is the food and service in dining room. The food is barely edible and takes ages to arrive. Example a BLT took 1.5 hours to arrive and then the fries were cold. Would benefit from having a much smaller menu and doing the options well. Avoid serving leftovers from dinner for breakfast.
Séjour de 9 nuits en février 2024

6/10 – Acceptable

Ricky

Voyage de couple
Points forts : Service et personnel
Serenity island could be so much more. The staff that work there were fantastic and did the best they could do with the resources available to them. Always friendly and happy!. To bring the island up a notch, a safe in each room, a coffee maker in each room (not instant ) have someone walk around the island and clean garbage that washed ashore every morning. Have a proper waste and recycling program….its there Fiji!! Fine tune the dining experience, try an electronic bug light/zapper to control flies. And lastly this is a big No No , don’t have the gas and diesel storage next to the dining area as you can smell the fumes in the dining area, and don’t unload fuel drums into the water in front of the guest!!! For the price point it was good these are items that I believe should be corrected. My biggest like was the Fijian staff, their friendliness and easy going way and how much they embrace there culture!!
Séjour de 12 nuits en février 2024

10/10 – Excellent

RAJIV

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Serenity Island Resort gave us an unforgettable experience, which we could not have had anywhere, esp. staying away from the mainland. Being our first time in Fiji, we wanted to have an enjoyable Holiday and Serenity Island was perfect -- away from crowds and the daily hustle/bustle. The Booking was perfectly managed and the Trip to the Island was perfect. The Welcome at the Island was amazing and from the time we landed, we were made to feel like we were at home. We opted for the PalmView Bure. Although it was nice, clean and quiet, Beach Bure would have been a better option. There were plenty of activities around the Island and we stayed for 7 Nights and especially enjoyed the Turtle Feeding, Fish Feeding off the Island, Setting up the LOVO, Removing the LOVO, Volleyball with staff and the Coconut Demonstration and Tasting with Daniel. My Wife enjoyed her 5-6 days with an artistically hand-made Coconut Leaf Beach Basket, which sadly we could not carry back. The Food was amazing, and the portions were huge. We had gone for an All Inclusive Package and that was a good pick and it came with an excellent choice of drinks. Both the food and the drinks were presented nicely. There was a wide selection of dishes from the Menu and even after 7 days, we had more options we could have tried. The Beauty of the Island was mesmerizing and the sunset was divine. We thank all the Staff who went out of their way to make sure that our 25th Wedding Anniversary was memorable. "Sota Tale"
Séjour de 7 nuits en février 2024

10/10 – Excellent

Shizuma

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en février 2024

8/10 – Bien

Michael Steven, Stittsville

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Huge potential and they are working on it. Can become second to none if put some work and management on it!
Séjour de 6 nuits en février 2024

8/10 – Bien

Justin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall was a great 3 night stay. Wasn’t bored, as I feared. Staff were very friendly and helpful. Food was generally OK, you wouldn’t go here for the cuisine , equally you wouldn’t not go here because of the food. Definitely recommend.
Séjour de 3 nuits en février 2024

4/10 – Médiocre

Timothy

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.

10/10 – Excellent

Enzo

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We can't wait to come back to Serenity! We came with a plan to relax and rest for 5 days and let me tell you, we managed to achieve that and more. The room (5) was well equipped with a modern AC unit, a good ceiling fan and very close to the main ammenities in the hotel. The bed is excellent and the surrounding areas of the Bure are very quiet. The food was very good and fresh, the herb crusted fish was excellent. The restaurant runs in Fiji time so just relax while you wait for your meals. The best part of the hotel is no doubt the staff, all of them make you feel very welcomed and treat you like family. Special shout to Sami, Tua and the restaurant/ bar staff that always looked after us with a big smile. The whole island is a short 30 mins walk and the best beach is on the other side of it, where you will find yourself alone and relaxed. This place exceeded all expectations we had from it and cannot recommend it enough. Vinaka!

10/10 – Excellent

Emma

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
SUPERB SERVICE by ALL Serenity Team members! Mr. T.; Jamie the captain & Bolo are very helpful & very accommodating & great & understanding of what we need. Great work!& keep it up! :)
Séjour de 3 nuits en janvier 2024

4/10 – Médiocre

Marcus

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

Jonathan Scott

Points forts : Propreté, service et personnel et commodités.
Séjour de 8 nuits en janvier 2024

8/10 – Bien

Allison

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Found peace on Serenity Island
Beautiful little private island resort with a lot of heart. It could use a little TLC but it was a idyllic peaceful tropical beachfront getaway.
Séjour de 3 nuits en janvier 2024

10/10 – Excellent

Alex

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Fully met expectations, perfect location, friendly staff, nice beaches, great daily activities.
Séjour de 2 nuits en décembre 2023

6/10 – Acceptable

Heinrich

Voyage de couple
Points forts : Service et personnel, état et installations de l’hébergement
Everything went really well and we enjoyed our stay... However we got billed twice ... We spelled the bill on the day of checkout and then a few days later we had another few hundred dollars taken off our account with no explanation and property is not responding.... This brough a damper on our experience.

8/10 – Bien

Philip Alexander

Voyage en famille
Serenity Island is a great place for a relaxing holiday. Typically Fiji, staying at the island you camt help but relax. The resort has gone through some tough times i assume because of Covid however but presents well. We were unlucky to experience a triple generator failure which Ben the new Operations Manager found himself dealing with on the first day ! Despite the lack of power we still enjoyed ourselves and the staff went out of their way to make sure we had everything we needed. We look forward to heading back to Serenity next year to see how Ben’s plans have played out. Shout out to Sammy who supplied plenty of ‘energy’ to the resort !
Séjour de 6 nuits en décembre 2023

8/10 – Bien

sandeep

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Thanks for having us. Had a pleasant time and a great new year celebration. Thansk to the team.
Séjour de 2 nuits en décembre 2023

10/10 – Excellent

Shane

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
The Island Manager Ben made our stay Incredible. The Room with its private beach, step off Balcony onto the sand and a 12 meter walk to the water, absolutely divine. Ben personally took an interest in each aspect of all patrons stay to make everything run smoothly.
Séjour de 3 nuits en décembre 2023

10/10 – Excellent

ELIAS

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Entire island for ourselfs!
Very nice couple stay. We spend 6 days and it was fantastic. Perfect couple getaway. You get an entire island just for yourself. Food amazing , friend staff ( special mentions to Sammy, Ben) they made everything they could to make our stay the best. We spent New Year’s Eve there and it was fantastic. Really good choice !
Séjour de 4 nuits en décembre 2023

10/10 – Excellent

Mary

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Serenity Island Resort is just right if you want a secluded and relaxing hideaway. The staff are genuinely kind and "make the resort" - hospitable, responsive to your needs and really do go out of your way to make the most of your stay. There was one restaurant providing a variety of foods and the view is absolutely stunning and the staff sings, providing insites to the Fiji culture . The salon services are quite good and personalized. Andi provides great massages, and her and Ro are very personable. If you want a rustic island hideaway with nice ammenities--this the place for you.

10/10 – Excellent

Carole

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved this property so much we extended our stay twice. You may notice another review from me regarding this wonderful spot. Food was amazing, loved the natural surroundings...no complaints.
Séjour de 2 nuits en décembre 2023

10/10 – Excellent

Carole

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed at 4 different hotels while in Fiji and this was our favorite. While there was some damage and areas to fix up, this resort had all we needed. The beaches were the best we had during our visit and the food - nothing short of amazing. Each meal was deliciious. We took the all inclusive option which was well worth it. Thank-you Serentiy Island!
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Debra

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
What a beautiful place to stay. Gorgeous coral reefs just steps from the ocean view rooms. Staff is very friendly and make you feel like family. I highly recommend Serenity Island
Séjour de 2 nuits en décembre 2023

8/10 – Bien

Jared

Voyage en famille
Points forts : Service et personnel
This property is a great little island
Séjour de 3 nuits en novembre 2023

10/10 – Excellent

HITOMI

Voyage en groupe
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
スタッフがとてもフレンドリーで尚且つ親切でした。ロケーションも良く選んで正解でした。
Séjour de 2 nuits en novembre 2023

10/10 – Excellent

eric

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The island is incredible. Coral is amazing for snorkeling and the beach is just perfect. The bure I had was a little dated- unit 2 with AC that didn’t really keep up. I think it’s designed to be open air with louvers on the sides of the room since that also let in the smoke from the neighbors. The staff are all very friendly and helpful. It was a short ferry ride with the south Sea cruise. The red speedboat was a good option for going back as well. It would be nice if they could be more eco-friendly with solar power instead of running the generator all day and burning trash. The incredible beach all the way around the island is the star of the show, none of the other stuff matters and I felt lucky just to experience the beauty.
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

shaun

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
An amazing resort where the friendly staff will do anything they can to make your stay the best you've ever had. Cannot find any fault. An unique island with very special people.
Séjour de 14 nuits en novembre 2023

8/10 – Bien

Andrea Esperanza

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel et commodités.
I recently had the pleasure of staying at Serenity Island Resort in Fiji and overall, I’d rate my experience a solid 4 out of 5. The standout feature for me was the incredible staff – genuinely friendly and always willing to go the extra mile to ensure a memorable stay. Their warmth and helpfulness truly enhanced the overall atmosphere. Moreover, I was impressed with the resort’s commitment to catering to dietary needs, particularly gluten-free options. As someone with dietary restrictions, I appreciated the effort they put into providing diverse and delicious gluten-free food choices. While the resort’s ambiance and amenities were commendable, a few minor improvements could elevate the experience further. Nonetheless, Serenity Island Resort is a tranquil haven with a staff that leaves a lasting positive impression, making it a great choice for a relaxing getaway in Fiji.

6/10 – Acceptable

Kylie

Voyage de couple
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
The island itself is gorgeous and has so much potential. The reef surrounding the island is stunning and makes for easy safe snorkeling. The resort itself is in poor condition. From badly lit uneven paths, to peeling paint and limitied hot water. Water pressure? Non-existent. Beds? Like a concrete block. The best side of the island with sand and unlimited ocean views hasn't been developed. Most rooms front onto slippery rocky beachfront. The room was clean, stocked, and lovely when we arrived, but went downhill from there. We had a small bottle of milk for coffee when we arrived but though we finished it on the first day, we never got a restock. We had a Nespresso milk frother but no Nespresso machine. Instant coffee. Water is an upcharge. Flies, lots of them. Service is hit and miss. The staff is absolutely lovely but it doesn't seem like anyone really knows whats going on and nobody seems to be in charge. #1 rule of a resort is keep the guests tipsy and they'll forgive almost anything. Bar service is slow, and the drinks are inconsistent. Sometimes there's ice, sometimes not. The recipe changes from drink to drink and they are often out of key ingredients. One night we ordered drinks before dinner. Went the entire dinner service (painfully slow) with no drinks at the table. Ended up picking our drinks up at the bar 2 hours later. Mmmm, warm alcohol. /s One night we were given a menu, then the menu was taken and they forgot about us. There's more but character limit.
Séjour de 6 nuits en novembre 2023

4/10 – Médiocre

Sanjeshni

Voyage en famille
Points forts : Propreté
Property itself is nice staff is nice but bit lost when u ask them something it takes long time for the response and also food is over priced and everything is cold by the time it gets to the guest and also the breakfast was cold too.
Séjour de 2 nuits en novembre 2023

10/10 – Excellent

Oh

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very relaxing environment, nice staffs, decent meals.
Séjour de 3 nuits en novembre 2023

10/10 – Excellent

Amber

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We recently stayed at Serenity for a week and loved it! The island is beautiful and takes about 20 minutes to walk the full loop around. The small resort is relaxed and like one big family. The coral was alive (comparative to most places these days) and they have a lot of fish, snorkeling on the south side of the island was definitely the best. Although we also enjoyed the daily fish feeding boat drop off as well. The snorkelling gear looks fairly new so I think it has been replaced recently after the reviews. The staff were amazing, Sammy is the best front of house and has an infectious positive energy. He is such a fun person and remembers every single guests name - it's impressive! Sereana and the other lovely ladies in the restaurant were great too, always booking us the best table for dinner and ensuring our pre-ordered food arrived fairly quickly. Wathy and Solo kept us stocked up at the bar too! Dinner runs on island time and can take a while especially at busy times, be prepared for some wait times. The food can sometimes be a little inconsistent, we often ordered the same thing and got different variations each time - all nice though and the food was decent! We loved the evening singing every day and also the cultural show was impressive. The buffet dinners aren't quite a nice as the a la carte menu. The pool loungers are all fairly new. Our beach bure was great and looked like it had been recently renovated. A few tweaks needed to make it perfect!
Séjour de 7 nuits en octobre 2023

8/10 – Bien

Warren

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We booked all inclusive but they ran out of vodka on day one of our stay. Management was not able to restock even on third day so I paid for a bottle to be purchased from Nadi and sent to the resort so we can enjoy our favorite cocktails. It is not a up market resort but very simple and enjoyable.
Séjour de 2 nuits en octobre 2023

10/10 – Excellent

Ayesha

Voyage de couple
Points forts : Service et personnel
It was amazing. Thank you to the staff for making our trip to Fiji unforgettable
Séjour de 3 nuits en octobre 2023

8/10 – Bien

JIENI

Points forts : Propreté, service et personnel et commodités.
I chose to stay in this island this time, my second visit to Fiji. Very quiet and peaceful moment on the island, have spent 4 nights here, taking my time to just being relax, reading, dive in the ocean, swim, snorkelling and taking naps. Friendly staff especially the management team. Unfortunately, the food needs some improvement, inappropriate temperature especially dinner time. Otherwise, everything else was great!
Séjour de 4 nuits en octobre 2023

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel
Séjour de 4 nuits en octobre 2023

6/10 – Acceptable

Clifford

Voyage de couple
Points forts : Propreté, service et personnel
Food was hit and miss manly cold and soggy.staff were great singing was awesome.Property was a bit tired. For the price.
Séjour de 7 nuits en octobre 2023

10/10 – Excellent

Robyn

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2023

8/10 – Bien

yasuko

Séjour de 6 nuits en août 2023

10/10 – Excellent

David

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Having just returned from our first visit to Fiji staying at Serenity Island I can only say what a wonderful relaxing time we enjoyed. The location is beautiful, and the beachfront bure that we stayed in and had everything we needed and when you stepped out of the door you were only metres from the water. Good menu selection and lovely Fiji singing welcome every evening. It’s worth noting that all inclusive does include both drinks and meals but only at meal time hours but definitely a worthwhile option. The Island is small but you are able to walk and/or kayak / paddle board around the whole island for free and provides a lovely relaxing pastime. The staff are what make this destination so good, from Captain Nemo, waiters, bar and kitchen staff, cleaners everybody who works there they work as a great team and make every guest feel welcome - nothing is too much trouble! Thank you to the whole Serenity Resort team for looking after us so well.
Séjour de 7 nuits en septembre 2023

8/10 – Bien

Leighton James

Points forts : Propreté
The location is beautiful. The staff are lovely. The ocean is clean, clear and warm. The accomodation is fine - pleasant and clean. However the dining experience needs work - it's an easy fix but almost every guest had the same issue. It's a messy, disorganised, hectic, not that delicious (and quite expensive) palaver - every day. I don't want to moan - as I loved the place and location and my time here - but the dining experience could be fixed easily with some proper management and thent this resort would be first class and perfect. Once I accepted the food (breakfast and dinner) was going to be a daily dilemma, I enjoyed it all and it's worth it purely for the ocean, weather, kind staff and comfy beds.
Séjour de 4 nuits en septembre 2023

8/10 – Bien

David

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Very beautiful island (pacific paradise) and great accommodation huts right on the beach, very peaceful. The people are very friendly. There is only one restaurant for all meals. Breakfast was standard international fair and the buffet was generally good, however many of the menu ordered meals and cocktails were very disappointing and expensive for Sydney prices ($35-$55 main meals Fiji dollars). Meals could take 1 to 1.5hrs to arrive at the table - Fiji time!
Séjour de 8 nuits en septembre 2023

2/10 – Terrible

Leina

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
A major disappointment
I’m stunned at the number of positive reviews on this site about Serenity Island Resort. Based on these extremely misleading claims, I made the terrible mistake of booking there. It was a disaster. While the island itself is gorgeous, the “resort” is a major disappointment. The bures are poorly designed with a weird quarter step leading into the bathroom which is an accident just waiting to happen. We found tick like bugs in our bedding. The wooden walkways are poorly lit which makes night walking treacherous. The only option for food is the one restaurant with a limited menu and extremely questionable cleanliness. I felt so sorry for the employees - they were trying their best, but it felt like they knew they were on a sinking ship. I realize I sound like a lone disgruntled person, but please think long and hard before booking - and then book somewhere else.
Séjour de 4 nuits en septembre 2023