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Quality Inn Southside Jacksonville – Avis

2.5 out of 5
Quality Inn Southside Jacksonville
4580 Collins Road, Orange Park, FL

Avis

7,0

Bien

Note de 10 – Excellent, d’après 318 avis sur 1001." "
Note de 8 – Bien, d’après 253 avis sur 1001." "
Note de 6 – Acceptable, d’après 143 avis sur 1001." "
Note de 4 – Médiocre, d’après 139 avis sur 1001." "
Note de 2 – Terrible, d’après 148 avis sur 1001." "

7,2/10

Propreté

8,0/10

Service et personnel

7,0/10

Commodités

6,8/10

État et installations de l’hébergement

6,8/10

Écoresponsabilité

Avis

6/10 – Acceptable

Jean-Marie

Pas trop propre
Séjour de 2 nuits en juin 2023

8/10 – Bien

Patrick

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bon rPport qualité prix
Séjour de 1 nuit en février 2023
Loretta a répondu le 26 févr. 2023
thank you for your stay at Best Western we hope to see you again. we thank you for the review

2/10 – Terrible

Gonzalo

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The manager was nice and helpful
Séjour de 5 nuits en mars 2022
Khia a répondu le 23 mars 2022
Thank you for the feedback regarding your recent stay with us.

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Bien situé pour les voyages d'affaires , tout pres d'une sortie d'autoroute
Séjour de 3 nuits en janvier 2020

8/10 – Bien

Jennette, MEMPHIS

Points forts : Propreté, service et personnel
I can tell renovations was in the process and the name was also being change. It's okay for one night stay.
Séjour de 1 nuit en avril 2024

8/10 – Bien

Luscious

I slept well but it was a little bit noisy in the morning and whoever was in the upper room was stomping around it seemed like the whole 4 days I was there, but it was a comfortable spot and I felt very safe.
Séjour de 2 nuits en mai 2024

2/10 – Terrible

Safwon

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
On the website it says cribs available, but they didn’t have any! The room was disgusting! There was even dog food on the carpet the floor was sticky! The phone was not working! Even the towels were dirty with black spots on it! The breakfast was terrible, one of the workers was literally crabbing the meat with her bare hands and put it on the buffet, pancakes machine was not working and she kept yelling! Overall terrible experience!
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Zana

Points forts : Propreté
Séjour de 2 nuits en avril 2024

8/10 – Bien

Timothy

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Hien

Voyage en famille
Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
Cheap but not good. Every date our room key was reset. No room cleaning. Never come back
Séjour de 2 nuits en mai 2024

8/10 – Bien

Claude

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The Staff was great and very professional!
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Sandrell

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Some of the associates wiring the desk were nice and friendly, but I'm not sure about the disconnect on the deposit that is asked, the deposit should be on hold until it's verified that there is no damages to the room, but the hotel takes your deposit and it takes weeks to return to your account and that was after I emailed choice hotels to see why my deposit's weren't going back at a reasonable time frame.
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Brian

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
The door handle broke off from inside my room and I had to call down to the front desk so someone could come up and let me out.
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Nathalia

Séjour de 2 nuits en mai 2024

8/10 – Bien

Ashaunti

Séjour de 1 nuit en avril 2024

10/10 – Excellent

John

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Sierra and the manager (forgot her name) that works when Sierra is there are amazing!! I needed changes made, NO Problem. I wanted to add a person, NO Problem. Had a problem with my door. Switched out rooms immediately. Great customer service.
Séjour de 1 nuit en avril 2024

4/10 – Médiocre

patty

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Friday night a smoke dector was beeping low battery all night. Next morning asked if they could fix it. Guy at front desk said he would fix it immediately. Came back to the hotel at the end of a long day and first thing we heard in the room was the beeping again. Called front desk at 1 am and said can you pls do something about that. Nothing was done. Room stinks also, black mold on AC unit. AC unit kept stopping and we would have to mess with it to get it back on. Been coming here for 3 yrs No more. Done.
Séjour de 2 nuits en avril 2024

2/10 – Terrible

Eva

Séjour de 1 nuit en avril 2024

4/10 – Médiocre

Marsha

Voyage en famille
No security and there was a fight in the hallway during the night after 11pm. The next night someone claiming to be from the front desk banged on the door after midnight to supposedly bring a message to a man with a name completely different from ours. Then they called our room after we said it was the wrong room. We called back down to see if it was really the front desk but couldn’t be sure. We never opened our door. The next morning someone was smoking pot in the hallway outside our room and the smell was all the way down to the elevator. This property may just be in a bad location. One thing is for sure, I won’t be back.
Séjour de 2 nuits en avril 2024
General Manager a répondu le 22 avr. 2024
Greetings Marsha, I am so disappointed that your stay was interrupted in this manner. I will be looking into what you've described. Thank you for taking the time to provide feedback. We will most certainly use it to enhance our protocols. We hope that despite the experience you have had, you will return and give us the opportunity to leave a better impression.

2/10 – Terrible

Marianne

The property doesn’t exist—and I expect a phone call from management in the next 24 hours discussing reimbursement!!!
Séjour de 1 nuit en avril 2024
General Manager a répondu le 18 avr. 2024
Greetings Marianne, We are sorry that there has been some misinformation. The property does in fact exist. Please reach out to the property directly for resolution.

4/10 – Médiocre

Sandrell

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room I was assigned had a issue with the door being previously pryied along the edge which had it to where you could see in the room when the door was closed, I had to shove a towel along there edge of the door
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

SHARON, Fontana

Voyage de couple
Points forts : Propreté, service et personnel
The room was exactly what you would expect for a 2 star. Bed was comfortable, room was clean. Unfortunately our room was directly across from a room that was used for employees or something and people were in and out of it all night talking loudly.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 18 avr. 2024
Greetings Sharon, I am so sorry that you did not have a 5 star experience due to the noise through the night. We hope that you will return in the future and provide us with an opportunity to leave a better impression.

6/10 – Acceptable

Matthew

Séjour de 1 nuit en avril 2024

2/10 – Terrible

Carmen

Voyage de couple
Points faibles : État et installations de l’hébergement
When I arrived the staff spent about 6 minutes outside smoking, the hotel was horribly dirty, the room felt dirty, and the bathtub was covered, everything felt horrible.
Séjour de 1 nuit en mars 2024
General Manager a répondu le 18 avr. 2024
Greetings Carmen, We are so sorry you did not enjoy your stay. I reviewed your stay record and did not find any complaint made to the staff during your stay. We wish you the best of luck in your future travels.

2/10 – Terrible

thomas

Voyage de couple, Voyage d’affaires
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
tv had only a blue screen,towels for only one person soap for the sink none for the shower. tried calling the main desk no one answered about 4 in the afternoon. Not happy
Séjour de 1 nuit en mars 2024
General Manager a répondu le 19 avr. 2024
Greetings Thomas, We are so sorry that we missed the mark during your stay. We hope that you will allow us to leave a better impression in the future.

2/10 – Terrible

Lequan

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nothing
Séjour de 1 nuit en février 2024
General Manager a répondu le 19 avr. 2024
Greetings Lequan, We are disappointed that your stay did not meet your expectations. We hope that you will return in the future so that we can leave a better impression.

2/10 – Terrible

Misty

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple, Voyage en groupe, Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Let me begin with the front desk agent was wonderful and helpful. The rest of the ecening how ever was horrible. I booked my stay with "Best Western" now Choice hotels weeks in advance! When i got to the "Best western" i was immediatly turned away because the hotel was overbooked. They had recently switched from best western to choice hotels. And rather than sending out email or phone calls to inform guest of this change and error on their end. I had to sit in a parking lot for nearly 2 hours on a busy competition weekend. Finding another hotel. To match my current rate. Also never happened! I then get charged for my stay at "best western" that i didnt even stay at! On top of being charged at the other hotel. Which i was told i wouldn't be! This whole experience has costed me and was just downright aweful! I am still trying to dispute my charges. That i was very clearly told would NOT happen. Also when i arrived the lobby was full of other very upset guest that were also being turned away. When I asked to use the facility's girls room. It was dirty. The toilette was overflowing. And paper towels on the floor. Very nasty lobby bathroom. Very loud and unwelcoming. But again the front desk agent was doing her best to control and handle the situation. Very poor of management to allow such a situation!
Séjour de 2 nuits en mars 2024
General Manager a répondu le 19 avr. 2024
Greetings Misty, We are so sorry that your stay feel short of your expectations. We strive to provide a quality lodging experience. We will use your feedback to improve the experience for future stays.

2/10 – Terrible

Sara

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property was listed as Best Western on your website. When we got here we were informed that it was now a choice hotel and they were not fully switched over. The staff had difficulty checking us in and we waited for over 30 minutes. The room was dirty and we had no towels. We later found out that this hotel is housing for homeless people. Very disappointed!
General Manager a répondu le 19 avr. 2024
Greetings Sara, We are so sorry that your stay feel short of your expectations. We strive to provide a quality lodging experience. We will use your feedback to improve the experience for future stays.

2/10 – Terrible

Kojo

Voyage de couple
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Dated furniture Place looked dingy
Séjour de 2 nuits en mars 2024
General Manager a répondu le 19 avr. 2024
Greetings Kojo, We are so sorry that your stay feel short of your expectations. We strive to provide a quality lodging experience. We will use your feedback to improve the experience for future stays.

10/10 – Excellent

Leeane

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024
General Manager a répondu le 19 avr. 2024
Greetings Leeane, Thank you for your wonderful feedback. We are so happy that you enjoyed your stay with us. We hope that you will come visit us again if your travels bring you to the Jacksonville area.

4/10 – Médiocre

carlos

Points faibles : État et installations de l’hébergement
I don't like that I don't have the option to change the payment method or credit card.
Séjour de 1 nuit en mars 2024
General Manager a répondu le 19 avr. 2024
Greeting Carlos, Thank you for your feedback. We hope that you will return in the future so that we can leave a better impressions.

6/10 – Acceptable

Karen

Voyage en famille, Voyage d’affaires
Points faibles : État et installations de l’hébergement
We checked in with 3 people and we had onl6 2 towels, so we had to ask for more, also there was shampoo but no conditioner, and they ran out of room keys, other than thet, its a bit dated but we all got a good nights sleep, and breakfast was good
Séjour de 1 nuit en mars 2024
General Manager a répondu le 19 avr. 2024
Greetings Karen, We are so sorry that we missed the mark. We hope that you will return in the future so that we can leave a much better impression.

8/10 – Bien

Tristan

Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I come to Orange Park to visit my son who lives in Orange Park. This hotel is nice, quiet, clean and reasonable in price so I will continue to stay here during my visits.
Séjour de 1 nuit en mars 2024
General Manager a répondu le 19 avr. 2024
Greetings Tristan, We are so happy that you enjoyed your stay with us. We hope that you will return soon.

10/10 – Excellent

Josué

Séjour de 2 nuits en mars 2024
General Manager a répondu le 19 avr. 2024
Greetings Josue, We are so happy that you enjoyed you stay with us. We hope that you return in the future!

6/10 – Acceptable

Christy, Columbus

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
The woman at the front desk was very rude 😒 She had a real attitude. At 3pm, check in time, our room was not ready. She had the nerve to get mad bc we asked her what's time will our room be ready. Also, the sink in our bathroom was clogged. Poor customer service!
Séjour de 2 nuits en mars 2024
General Manager a répondu le 19 avr. 2024
Greetings Christy, We are so sorry that you did not have the best engagement during your check in process.

8/10 – Bien

Curtis

Séjour de 1 nuit en mars 2024
General Manager a répondu le 19 avr. 2024
Greetings Curtis,Thank you for your favorable review. We hope that you will return so that we can leave an even better impression.

10/10 – Excellent

DARRISH, Columbus

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything
Séjour de 1 nuit en mars 2024
General Manager a répondu le 19 avr. 2024
Greeting Darrish, We are so happy that you enjoyed your stay with us. We hope to see you again soon!

4/10 – Médiocre

Cesar

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Lack of maintenance Very strong smell of marihuana in the common areas
Séjour de 1 nuit en mars 2024
General Manager a répondu le 4 mars 2024
Greetings Cesar, We are so sorry we fell short in ensuring your experience was the best. We appreciate your feedback and will use it to improve future stays.

2/10 – Terrible

Hillary

Voyage de couple, Voyage d’affaires
Points faibles : Commodités, état et installations de l’hébergement
Room smelly, guy sleeping in uhaul outside, toilet kept clogging and they gave a plunger to use and still didnt work well, toilet in lobby backed up, no bottled water in vending machine and water fountain out of service, low water pressure, bed was uncomfortable and you could feel the springs in your back, pillows were horrible and small. 15 years ago this hotel was great .... not so much now. We checked out at 5:30 AM and went to a different hotel because of how bad it was. The people working there were friendly and that was the only goos thing.
Séjour de 2 nuits en février 2024
General Manager a répondu le 3 mars 2024
Greetings Hillary, I am so sorry that you encountered so many unpleasantries during your stay. We hope that in the future, you will give us the opportunity to leave a much better impression.

8/10 – Bien

Joseph

Voyage d’affaires
Points forts : Service et personnel
Séjour de 1 nuit en février 2024
General Manager a répondu le 3 mars 2024
Greetings Joseph, Thank you for your favorable feedback. Please come see us again soon!

10/10 – Excellent

gustavo

Voyage de couple, Voyage d’affaires
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
ALL GOOD
Séjour de 5 nuits en février 2024
General Manager a répondu le 3 mars 2024
Greetings Gustavo, Thank you for your favorable feedback! Guest satisfaction is our utmost priority. We hope that you will come to stay with us again soon.

8/10 – Bien

Elizabeth

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great clean & updated hotel
I really rate this as 4.5 only because they didn't clean up or change my towels the next day. Otherwise it was great!
Séjour de 2 nuits en février 2024
General Manager a répondu le 3 mars 2024
Greetings Elizabeth, Thank you for taking the time to leave us a rating. We value your feedback and will use it to improve future guest experiences. We hope that you will return in the future so that we can leave an even better impression.

6/10 – Acceptable

Scott

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The staff were incredible and very nice! but the hallways smelt funky and our door was not only hard to open but also poorly installed. Also the room was not at all sound proof because we did hear everything outside our room. Other than that the stay was comfortable, clean, and had excellent staff service👍
Séjour de 1 nuit en février 2024
General Manager a répondu le 25 févr. 2024
Greetings Scott, We are so happy that you chose us as your lodging destination during your travels. We greatly appreciate your feedback and will use it to improve guest experiences during future stays. We hope that you will return in the future and give us the opportunity to leave an even better impression.

10/10 – Excellent

Dwight

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly staff, clean room, room was large, includes breakfast.
Séjour de 1 nuit en février 2024
General Manager a répondu le 25 févr. 2024
Greetings Dwight, Thank you for your positive feedback. We hope to see you again soon!

10/10 – Excellent

Joy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
General Manager a répondu le 25 févr. 2024
Greetings Joy, Thank you for your positive feedback. We look forward to being your preferred lodging location in Jacksonville, Florida!

8/10 – Bien

Mary, Erwin

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean, relatively quiet. We were in the room next to the gym and the TV was left on (loudly) and someone was working out at 4 AM, woke us up. Only 1 clerk working the check-in desk on a Saturday night. Had to stand in a line for about 35 minutes to check-in. Staff were very pleasant and helpful. Would stay there again.
Séjour de 5 nuits en février 2024
General Manager a répondu le 25 févr. 2024
Greetings Mary, Thank you for your feedback. We look forward to seeing you again soon!

2/10 – Terrible

Jacob

Voyage en famille
Points faibles : État et installations de l’hébergement, confort de la chambre
Stay at a Hyatt or Marriott.
I really debated on whether or not to leave a review. I would say the staff did their best to help me have a good stay. Breakfast was decent. The hotel its self just was not well kept. Doors did not open and close well. TVs did not work properly. Bed was the most uncomfortable old mattress that I have ever had to sleep on. It was like two box springs. There were fire alarms chirping all over the place because of old batteries. Staff just took out the batteries, which did not make me feel real comfortable.
Séjour de 2 nuits en février 2024
General Manager a répondu le 25 févr. 2024
Greetings Jacob, We are so sorry that your stay did not meet your expectations. We will use your feedback to improve our future guest experiences.

10/10 – Excellent

Luis

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was excellent for the purpose of my trip. Great breakfast.
Séjour de 2 nuits en février 2024
General Manager a répondu le 25 févr. 2024
Greetings Luis, We are so happy to hear that you enjoyed your stay. We can't wait to see you again when you travel to the Jacksonville, Florida area.

6/10 – Acceptable

Geno

Average hotel , a 3. Had a bed, tv, hot water. Breakfast was below average... powdered eggs.. just not good
Séjour de 1 nuit en février 2024
General Manager a répondu le 25 févr. 2024
Greetings Geno, Thank you for your feedback!

2/10 – Terrible

Jeanine M

Points faibles : Commodités
Bed bugs!! Very dirty! Very disappointing
Séjour de 1 nuit en février 2024
General Manager a répondu le 25 févr. 2024
Greetings Jeanine M., We are so sorry to hear that you experienced a pest issue during your stay. I reviewed your stay records and I saw no report of a pest issue. We hope that you will return in the future so that we may have the opportunity to leave a better impression.