Bar à cocktails

The Alexander, a Dolce by Wyndham – Avis

4 out of 5
The Alexander, a Dolce by Wyndham
333 S Delaware St, Indianapolis, IN

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 933 avis sur 1522." "
Note de 8 – Bien, d’après 326 avis sur 1522." "
Note de 6 – Acceptable, d’après 145 avis sur 1522." "
Note de 4 – Médiocre, d’après 70 avis sur 1522." "
Note de 2 – Terrible, d’après 48 avis sur 1522." "

9,0/10

Propreté

9,0/10

Service et personnel

8,6/10

Commodités

9,0/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Michel, Montreal

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Excellent restaurant italien, super programme de rabais pour les dejeuners
Séjour de 4 nuits en mars 2024
General Manager a répondu le 30 mars 2024
Dear Michel,Thank you so much for choosing to stay with us at The Alexander. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you were able to enjoy some delicious meals with us! The pleasure was all ours, and we hope to welcome you back in the future.

10/10 – Excellent

geraldine

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2019

10/10 – Excellent

Marla

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Within walking distance of our concert venue and restaurants. Comfortable bed and room.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 15 mai 2024
Dear Marla,It was our pleasure to welcome you to The Alexander for your recent stay. We're happy to hear our fantastic location to nearby venues was perfect for your visit and that you had a comfortable experience in our accommodations. Next time you are in the area, we look forward to seeing you again soon!

8/10 – Bien

Brian

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Very nice hotel.
Séjour de 2 nuits en mai 2024
General Manager a répondu le 13 mai 2024
Dear Brian,We always appreciate hearing from our guests, and we're glad you enjoyed your visit. The next time you're in the area, please come see us again.

6/10 – Acceptable

Robert

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
over priced only because of concert weekend- had to pay for a parking spot is ridiculous. room over 300.00 for one night should come with parking....
Séjour de 1 nuit en mai 2024
General Manager a répondu le 7 mai 2024
Dear Robert,While we thank you for being our guest and sharing your feedback, we are sorry we didn't quite meet your expectations. Please know that we work to maintain competitive pricing similar to that of the surrounding area. We look forward to you staying with us again for a better overall experience the next time you are in the area.

10/10 – Excellent

Anand

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Central to major attractions, close to freeways
Séjour de 3 nuits en mai 2024
General Manager a répondu le 7 mai 2024
Dear Anand,We appreciate you taking the time to share your feedback with us. Our ideal location, convenient to major attractions and freeways, is one of the many benefits of staying with us. We are grateful for your kind words and hope to welcome you back soon.Thanks again for the comments and come back soon!

10/10 – Excellent

Ron Roark

Voyage en famille, Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great place! Clean! Nice front desk. Easy to walk to places
Séjour de 1 nuit en mai 2024
General Manager a répondu le 6 mai 2024
Dear Ron,It was an honor to host you at The Alexander. Our team is pleased that our friendly service and attention to cleanliness earned your praise! Please join us again soon.

10/10 – Excellent

Marialetizia

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
The concierge was very attentive and accommodating!
Séjour de 2 nuits en avril 2024
General Manager a répondu le 6 mai 2024
Dear Marialetizia,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. The next time you're in town, please come see us again at The Alexander!

10/10 – Excellent

Cesar Enrique

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Parking is excessively expensive, everything else is excellent.
Séjour de 3 nuits en avril 2024
General Manager a répondu le 1 mai 2024
Dear Cesar,It was a privilege to host you at The Alexander. We're delighted you had an excellent overall experience and appreciate your parking feedback. Please know you can review our published rates online before making a reservation. We value you as our guest and hope to see you again.

2/10 – Terrible

Thomas

Voyage de couple
Points faibles : Propreté, commodités
Worst hotel ever. To begin the sheets were dirty, there were giant brown streaks on the blankets. I asked for them to be replaced but they never did, not once during my entire stay. The phones did not work and they did not answer when I called from my cell phone so I had to go down stairs and place my order in person, the first morning I was there it took them 4 trips to get it correct. Worse part the first trip they delivered food but no silverware or the rest of my order, over 30 minutes and 4 failed attempts later... they still forgot my silverware to eat with. The second morning they still hadn't fixed the phones even though they promised they would. I called the front desk but no answer so yet again I had to walk down an place my order in person, again. They messed up my bill and tried to over charge me by more than $40. Also to note, this places charges $5 for tap water. For the prices, the food is not worth it. Their meal hours are very short and inconvenient. We stayed there multiple nights and needed clean towels. I requested clean towels and received none so, again, I had to walk down and get them myself. Every time I had an issue the management would direct me to their art galleries and start talking about the art instead of handling my issues. Also to note the beds are extra extra firm. If you like sleeping on the floor you will love these dirty beds
Séjour de 2 nuits en avril 2024
General Manager a répondu le 2 mai 2024
Hello Thomas,Thank you for staying with us and for bringing these concerns to our attention. We are disappointed to hear about the issues you encountered with our service and communication, as well as the condition of your room. Your feedback is valuable for us to improve our guest experience and we will address these concerns promptly. Our team is committed to ensuring a better stay and we sincerely hope you will give us another opportunity to meet your expectations in the future.

10/10 – Excellent

Drake

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Staff was very friendly, room was clean, and it's a 5-10 minute walk away from everything downtown. Only complaint is i got charged twice for parking in the garage and I'm not sure why.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 1 mai 2024
Dear Drake,Thank you for your review. We're happy to hear you enjoyed our friendly team, immaculate accommodations, and prime location. Regarding the parking fee, we encourage you to get in touch with us at your earliest convenience so we can obtain more details and resolve this directly with you. We're glad you had an overall positive experience and hope to speak with you soon!

10/10 – Excellent

Adam

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Loved it!
Séjour de 1 nuit en avril 2024
General Manager a répondu le 29 avr. 2024
Dear Adam,Thank you for your review and for giving us a perfect rating! We are delighted you had an enjoyable experience, and we hope you return soon.

8/10 – Bien

Jeanne

Voyage en famille
Points faibles : Propreté
Our shower was very dirty and the room not kept up. Very disappointing for the price we paid to stay.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 23 avr. 2024
Dear Jeanne, Thank you for taking the time to provide us feedback on the cleanliness of the shower as well as the room upkeep. We apologize for not meeting your expectations in this area. We will address this issue with our housekeeping team to prevent any similar occurrences for future guests, and hope you will choose us again for future stays.

10/10 – Excellent

jason

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
No complaints
Séjour de 1 nuit en avril 2024
General Manager a répondu le 20 avr. 2024
Dear Jason,It was such a pleasure to welcome you to The Alexander! Thank you so much for your review and for giving us a perfect rating. We hope to welcome you back in the future for another wonderful stay!

8/10 – Bien

Christina

Points forts : Propreté, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Neissa

Séjour de 2 nuits en avril 2024

6/10 – Acceptable

Brent

Voyage de couple
Points faibles : Propreté
For the price paid for a junior suite, I would expect nicer accommodations. The furniture was worn (couch was falling apart, corners of furniture was showing wear). The shower wasn’t clean. The painted trim was not done professionally as there was paint on the floor. The TV was entirely too small for the size of the room. Too many other items to list here. Location was good as we could walk to the event at the Fieldhouse.
Séjour de 2 nuits en avril 2024
General Manager a répondu le 16 avr. 2024
Dear Brent,Thank you for sharing your review and constructive feedback. We're glad you liked our convenient downtown location near Gainbridge Fieldhouse and Lucas Oil Stadium. However, we apologize that our accommodations fell short of your expectations. Your valuable insights are appreciated, and your comments will guide us as we work to continually improve. Please consider giving us a second chance next time you visit Indianapolis.

10/10 – Excellent

Laura

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Check was great and Christian was very friendly! Hotel is beautiful!
Séjour de 1 nuit en avril 2024
General Manager a répondu le 16 avr. 2024
Dear Laura,Thank you so much for taking the time to share your thoughts on your recent visit! We are delighted Christian's warm hospitality left a memorable impression on you, and we'll be sure to pass your compliments along to him. It was truly a pleasure having you here, and we hope you return soon.

10/10 – Excellent

Maria

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Had no issues with our stay, the staff was friendly and the room was nice. You can tell there’s smaller cosmetic issues in the room like paint and the flooring in the bathroom. But that’s not a deal breaker for most people.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 16 avr. 2024
Dear Maria,Thank you for taking the time to share your experience at The Alexander! We're glad you enjoyed your stay and found our team friendly and your room comfortable. Your feedback regarding the aesthetic issues is appreciated, and while they may be minor, we're committed to continuously improving. We appreciate your understanding and hope to have the pleasure of hosting you again for another enjoyable stay!

10/10 – Excellent

Marialetizia

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Guest services was always very helpful and accommodating. It was great.
Séjour de 2 nuits en avril 2024
General Manager a répondu le 12 avr. 2024
Dear Marialetizia,Thank you for taking the time to leave a review. We're so happy you enjoyed the five-star service delivered by our team, and we'll be sure to pass on your compliments. We hope you'll visit us again soon!

10/10 – Excellent

Lisa

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
We absolutely loved this stay! If I had anything at all negative to say, it would be that I didn’t like the pillow. But that’s so individual, my family didn’t mind the pillow at all. Great stay and we would go again.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 12 avr. 2024
Dear Lisa,We're delighted you enjoyed your stay at The Alexander, and we appreciate your feedback about the beds. The next time you're in town, please come back to see us.

10/10 – Excellent

Tanner

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Very nice and welcoming.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 11 avr. 2024
Dear Tanner,We're proud to receive your excellent review of The Alexander! It's good to hear that our warm, welcoming hospitality and contemporary accommodations made your visit pleasant. Thank you for choosing to stay with us and we hope you'll return.

10/10 – Excellent

Eric

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Dennis

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Kelsey

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Beautiful hotel, I would love to come back
Séjour de 1 nuit en avril 2024
General Manager a répondu le 11 avr. 2024
Dear Kelsey,Thank you so much for choosing to stay with us at The Alexander. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. The pleasure was all ours, and we can't wait to welcome you back.

10/10 – Excellent

Allen

Points forts : Propreté, commodités et état et installations de l’hébergement.
Wonderful artworks throughout the hotel
Séjour de 3 nuits en avril 2024
General Manager a répondu le 11 avr. 2024
Dear Allen,Thank you for your compliments on our beautiful artwork. We're glad you enjoyed your visit, and we look forward to seeing you again at The Alexander for another terrific experience.

10/10 – Excellent

Doug

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Paul

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Closed the bar early, and when I tried to order room service 45 minutes before its supposed to stop I was put on hold and no one picked up the phone for 20 minutes so I gave up.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 9 avr. 2024
Dear Paul,Thank you for being our guest and sharing your feedback. Please know we pride ourselves on our top-notch, efficient service and apologize this wasn't your experience. We will be sure to review your comments with our team to ensure we are always offering our best. We hope that otherwise you had a wonderful stay, and we look forward to welcoming you back and impressing you with our improvements.

6/10 – Acceptable

Nathan

Parking is expensive and not included. Safe was dead in room and had to wait forever for maintenance when we needed to leave. Was told they would send housekeeping with a couple of things but they never showed up.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 9 avr. 2024
Dear Nathan,We're grateful for your feedback. It's disappointing to hear about the issues you encountered, especially with parking and the safe in your room. Your satisfaction is crucial to us, and our team is addressing these matters to ensure a better experience for all our guests. We hope for another opportunity to provide you with the stay you deserve.

6/10 – Acceptable

Troy

Voyage de couple
Nice hotel, except for the shower, which had very low volume. The pressure and temp ok, but the water volume was extraordinarily low... if you've got thick long hair, budget an extra hour to rinse the shampoo out.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 9 avr. 2024
Dear Troy,Thank you for taking the time to leave a review. We apologize for any inconvenience caused by our shower amenities and thank you for sharing your concerns, which helps us evolve as a destination and improve the experience of future guests. Should you return to the area, we hope you'll consider returning for a more exceptional stay.

10/10 – Excellent

Mary

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Valet was super quick as was check in. Room is clean and nice. Only complaint is the lack of plugs near the bed.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 9 avr. 2024
Dear Mary,Thank you for the five-star review! We're so pleased to hear you enjoyed the efficient and world-class service of our team, as well as the rooms they work hard to maintain. We will use your feedback to help us improve as a destination and hope you will visit us again soon.

10/10 – Excellent

Aubree

Séjour de 1 nuit en avril 2024

10/10 – Excellent

Jordan

Voyage de couple
Accommodating at check in
Séjour de 1 nuit en avril 2024
General Manager a répondu le 9 avr. 2024
Dear Jordan,Thank you for sharing your experience at The Alexander! Ensuring a seamless stay is a top priority, and we're thrilled to hear we met your expectations. We look forward to welcoming you back for another enjoyable visit!

10/10 – Excellent

Paige

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Very nice and convenient location would stay again
Séjour de 1 nuit en avril 2024
General Manager a répondu le 9 avr. 2024
Dear Paige,Thank you for highlighting our convenient location and pleasant atmosphere. We're delighted you had a positive experience, and we look forward to welcoming you back to The Alexander for another enjoyable visit!

8/10 – Bien

Wesley, Bristol

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
We stay here exclusively when we travel to indy. We were a little disappointed as in all of our trips we have a big walk-in shower but this time we did not. We also had no complimentary water in our room which wasnt awesome and then on sat evening with no notice we got back from dinner and drinks and we notified maintenance of some kind meant no water would be working until 8am. So our shower before bed and toilets did not work. We’d love a credit for a night or something. If it wasnt so late we would have found other accommodations.
Séjour de 1 nuit en mars 2024
General Manager a répondu le 6 avr. 2024
Dear Wesley,Thank you for your loyalty to The Alexander and for sharing your experience. We're glad you've chosen us for your visits to Indy, though we regret the unexpected aspects of your recent stay. We appreciate your feedback regarding the room amenities and the water issue. Rest assured, we are looking into the matter to prevent future occurrences. We value your feedback and look forward to welcoming you back, aiming for a stay that lives up to all your expectations.

10/10 – Excellent

Toni

Séjour de 2 nuits en mars 2024

6/10 – Acceptable

Melissa

Voyage en famille
Points forts : Commodités
Points faibles : État et installations de l’hébergement
Walking distinct to many things. Rooms need some work. Drawers didn’t open properly. Phone in the room didn’t work. Shades for windows did not fully go up/down.
Séjour de 1 nuit en mars 2024
General Manager a répondu le 2 avr. 2024
Dear Melissa, Thank you for taking a moment to let us know about your experience staying with us. We are glad you enjoyed our convenient location; however, please accept our apologies for any inconvenience you had with our accommodations. Our team will review your comments and correct any concerns as we continue to improve the guest experience. We appreciate your feedback, and we hope you will consider staying with us the next time you visit Indianapolis.

10/10 – Excellent

Jill

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Right across the street from gamebirds Fieldhouse, and a short walk from many restaurants! Beautiful art all over the hotel, and from top to bottom it was very clean! Staff was friendly and accommodating!
Séjour de 1 nuit en mars 2024
General Manager a répondu le 2 avr. 2024
Dear Jill,It was a pleasure hosting you at The Alexander! We're glad our location was ideal for your trip and that you appreciated our beautiful artwork. Our friendly staff will also be glad you felt welcome while you were here. The next time you're in town, please come see us again.

10/10 – Excellent

J Bryan

Points forts : Propreté, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

benjamin

Voyage de couple
Points faibles : Propreté
My wife and I stayed for just an evening away in the city. The hotel and the area were very nice with tons to do, however the first room we were given was average in size and accommodations. The chair in the room had a very large white stain on it looking like bodily fluids of some kind. I called the front desk and they were very quick to change my room and gave me an upgraded room which i thought was nice and the staff was very helpful. We were moved to a king studio on the residential side. The room was nice but still pretty average. This room also had some cleanliness issues though with a large wade of hair on the bathroom floor. The bed in this room was also not very comfortable. The bed was extremely hard making for a very poor nights sleep for both my wife and myself. I have stayed at several other comparable hotels in the city and for the price this is byfar the lowest on my list. Overall we were very unimpressed with this hotel. JW or even home 2you were much more comfortable options.
Séjour de 1 nuit en mars 2024
General Manager a répondu le 30 mars 2024
Dear Benjamin,Thank you for taking the time to provide feedback on your recent stay. Our team is grateful that you found our location appealing. We sincerely apologize that the initial room and cleanliness fell short of your expectations. It is also disappointing to know that after our accommodating staff was able to upgrade you, there was the issue of hair in the bathroom and the bed did not provide for a comfortable night's rest. Our establishment takes our cleanliness and comfort level seriously and will be reviewing ways to improve. We hope to be able to provide the service you deserve in the future.

8/10 – Bien

Guernsey

Séjour de 1 nuit en mars 2024

10/10 – Excellent

James

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great location and super staff!
Séjour de 3 nuits en mars 2024
General Manager a répondu le 28 mars 2024
Dear James,Thank you so much for choosing to stay with us at The Alexander. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled that was the case for you. It's also great to read you enjoyed our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 – Excellent

Matthew

Séjour de 1 nuit en mars 2024

2/10 – Terrible

Phillip

Voyage en famille
Points forts : Commodités
Toliet stuck in running water. Sink drain doesn’t work, hair in shower. Noise in hallway late until two AM .
Séjour de 2 nuits en mars 2024
General Manager a répondu le 28 mars 2024
Dear Phillip,Thank you for taking the time to leave your review. We are disappointed to hear about the maintenance and noise issues you encountered during your stay. Your comfort and satisfaction are of the utmost importance to us, and we regret that this negatively affected your overall experience. Rest assured, our team will review your feedback to ensure that we are meeting our high hospitality standards. We would be grateful for an opportunity to welcome you back in the future.

10/10 – Excellent

Vicki L

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
The staff was amazing. Friendly and kind. Breakfast was great. Drinks were great. Location was great!
Séjour de 2 nuits en mars 2024
General Manager a répondu le 25 mars 2024
Dear Vicki,Thank you for this excellent review of The Alexander! We're happy to hear that our wonderful team, breakfast, and location impressed you. It was a pleasure to host you, and we can't wait for your next visit.

10/10 – Excellent

Linda

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Robert

Points forts : Propreté, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024

8/10 – Bien

Leslie

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Hotel is clean and nice and the employees are friendly.
Séjour de 1 nuit en mars 2024
General Manager a répondu le 28 mars 2024
Dear Leslie,We're delighted to hear that you enjoyed your stay with us! Thank you for taking the time to share your positive feedback. Our team works hard to maintain a clean and welcoming environment for all our guests, and it's wonderful to know their efforts were appreciated. We look forward to welcoming you back to The Alexander for another fantastic stay in the future.

8/10 – Bien

Lisa

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
The bar/restaurant was so pretty! We enjoyed our suite. Loved having a balcony and the amount of space in the suite. I wish there were more extra bedding options in the closet for the pullout bed. A sheet for the pullout and thicker blankets preferably. Great location! We are so sad to hear about the back portion of the hotel (where our suite was) being turned into apartments. We hope that when the renovation is complete, suites similar to the one we stayed in, will be available with similar amenities!
Séjour de 2 nuits en mars 2024
General Manager a répondu le 25 mars 2024
Dear Lisa,Thank you for staying with us and taking the time to share your thoughts. It's great to know that you enjoyed the onsite dining and that our relaxing balconies added to your experience. Your feedback about the bedding is appreciated, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.

10/10 – Excellent

Erika

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Great hotel, clean, nice decor, great location
Séjour de 1 nuit en mars 2024
General Manager a répondu le 12 mars 2024
Dear Erika,Thank you for choosing The Alexander! We're delighted you enjoyed your stay with us and appreciated our stylish decor and convenient location. Providing a comfortable and enjoyable experience for our guests is our priority, and we're thrilled that we met your expectations. We look forward to welcoming you back for another great stay in the future!