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ITC Kakatiya, a Luxury Collection Hotel, Hyderabad – Avis

5 out of 5
ITC Kakatiya, a Luxury Collection Hotel, Hyderabad
6 -3 -1187, Begumpet, Hyderabad, Andhra Pradesh

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 115 avis sur 217." "
Note de 8 – Bien, d’après 58 avis sur 217." "
Note de 6 – Acceptable, d’après 18 avis sur 217." "
Note de 4 – Médiocre, d’après 16 avis sur 217." "
Note de 2 – Terrible, d’après 10 avis sur 217." "

8,4/10

Propreté

8,6/10

Service et personnel

7,6/10

Commodités

8,0/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Bernard, Caen

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Superbe hotel
Hotel au calme, doté de restaurants variés, une chambre somptueuse, très grande, d'une propreté irréprochable, un personnel attentif et très réactif, bref un excellent hôtel

10/10 – Excellent

Jayaraman

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en avril 2024
Ashutosh Chhibba a répondu le 29 avr. 2024
Dear Guest,Namaste!Thank you for choosing ITC Kakatiya, a LEED Platinum certified hotel. We appreciate the time taken to share your feedback.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 – Excellent

Jayaraman

Séjour de 3 nuits en avril 2024
Ashutosh Chhibba a répondu le 6 mai 2024
Dear Guest,Namaste!Thank you for choosing ITC Kakatiya, a LEED Platinum certified hotel. We appreciate the time taken to share your feedback.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 – Excellent

Joshua

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great!
Séjour de 6 nuits en mars 2024
Ashutosh Chhibba a répondu le 9 avr. 2024
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 – Excellent

Prem KUmar

Points forts : Propreté, service et personnel et commodités.
Excellent Experience.
Séjour de 3 nuits en février 2024
Ashutosh Chhibba a répondu le 15 févr. 2024
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 – Excellent

Gurudas, ISELIN

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It’s an excellent property
Séjour de 3 nuits en février 2024
Ashutosh Chhibba a répondu le 15 févr. 2024
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 – Excellent

pawan, brooklyn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Ashutosh Chhibba a répondu le 9 févr. 2024
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

8/10 – Bien

Sudhir

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024
Ashutosh Chhibba a répondu le 29 janv. 2024
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

8/10 – Bien

Rajan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice stay at kakatiya
Stay was good, Breakfast very good. Room was clean and comfortable. Hot shower awesome. What is missing is Self Service Laundry. I hate to give my clothes to someone else to wash. rajans
Séjour de 3 nuits en décembre 2023
Ashutosh Chhibba a répondu le 12 janv. 2024
Dear Guest,Namaste!At the outset allow me to thank you so much for taking out time in sharing your feedback.We have noted with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused. I would like to assure you that appropriate corrective measures are being taken as pertinent.We look forward to your affirmative response and hope that you'd give us another chance to serve you again in future.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Ashutosh Chhibba a répondu le 11 janv. 2024
Dear Guest,Namaste!At the outset, I would like to thank you for choosing ITC Kakatiya, one of ITC Hotels’ LEED Platinum certified hotels. Thank you for taking the time to share your valuable feedback with us.It is a pleasure to learn that you enjoyed your experience. It is delightful to receive feedback such as yours that inspires us to strengthen and deliver offerings towards the "Quest for Quality".We look forward to the pleasure of welcoming you back to ITC Hotels.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

4/10 – Médiocre

Prashant

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Totally disappointing stay
It is horrible to know a group like ITC maintains this hotel. What hotels.com showed did not reflect at all when we approached the hotel. Although it is a old property, it could have been maintained in a decent condition but on the contrary the warmish is missing with scratches on wooden surfaces. Room was dusty. TV and remote were old fashioned. ITC has a brand value and the staff was courteous but selling a stay around 8000-9000 is not worth at all. We have stayed at so many ITC hotels and hence we chose this property in expectation of a treat but it became an flop show. It will hard to believe ITC now.
Séjour de 1 nuit en décembre 2023
Ashutosh Chhibba a répondu le 2 janv. 2024
Dear Guest,Namaste!At the outset allow me to thank you so much for taking out time in sharing your feedback.We have noted with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused. I would like to assure you that appropriate corrective measures are being taken as pertinent and request you to kindly treat this as an aberration to our hotel's quality standards.We look forward to your affirmative response and hope that you'd give us another chance to serve you again in future.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

4/10 – Médiocre

Siva Sruthi

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté
Very old and dusty . Needs lots of maintenance and cleaning for the rooms
Séjour de 1 nuit en décembre 2023
Ashutosh Chhibba a répondu le 28 déc. 2023
Dear Guest,Namaste!At the outset allow me to thank you so much for taking out time in sharing your feedback.We have noted with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused. I would like to assure you that appropriate corrective measures are being taken as pertinent and request you to kindly treat this as an aberration to our hotel's quality standards.We look forward to your affirmative response and hope that you'd give us another chance to serve you again in future.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 – Excellent

Ann

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great 4 days.
Great location, quiet, super friendly and competent staff, three excellent restaurants and an amazing breakfast. Wish they had a few more English channels on the TV.
Séjour de 4 nuits en décembre 2023
Ashutosh Chhibba a répondu le 13 déc. 2023
Dear Guest,Namaste!At the outset, I would like to thank you for choosing ITC Kakatiya, one of ITC Hotels’ LEED Platinum certified hotels. Thank you for taking the time to share your valuable feedback with us.It is a pleasure to learn that you enjoyed your experience. It is delightful to receive feedback such as yours that inspires us to strengthen and deliver offerings towards the "Quest for Quality".We look forward to the pleasure of welcoming you back to ITC Hotels.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

2/10 – Terrible

Ram

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The rooms are very very dirty. It all looks like Government run business. Room was not ready when I tried to check in. Honestly we have to book another hotel and move out. Still paid this hotel. Front office employees were nicer. But they can not change hotel. Its Old. Rusted. Not completed Blackout windows. I did not liked at all. Staff was good.
Séjour de 2 nuits en novembre 2023
Ashutosh Chhibba a répondu le 5 déc. 2023
Dear Guest,Namaste!At the outset allow me to thank you so much for taking out time in sharing your feedback.We sincerely apologize for the reported inconvenience caused to you during your visit at ITC Kakatiya, Hyderabad.We have noted with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused.I would like to assure you that appropriate corrective measures are being taken as pertinent and request you to kindly treat this as an aberration to our hotel's quality standards.We look forward to your affirmative response and hope that you'd give us another chance to serve you again in future.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good Hotel
The interior design is really nice. Good restaurant for meal & nice staff!
Séjour de 2 nuits en novembre 2023
Ashutosh Chhibba a répondu le 14 nov. 2023
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 – Excellent

Mohamed Abdul Khadeer

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I was quite happy with all facilities at the hotel
Séjour de 6 nuits en octobre 2023
Ashutosh Chhibba a répondu le 16 oct. 2023
Dear Guest,Namaste!It was a pleasure to have you at ITC Kakatiya. Thank you so much for sharing your review with us and your warm words of appreciation.It is wonderful to know that you enjoyed the comfortable experience that we offer here through our personalized service.Looking forward to welcome you back soon and we thank you for choosing one of ITC Hotel’s LEED Platinum certified property.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

10/10 – Excellent

venkat

Voyage d’affaires
Points forts : Propreté, service et personnel et confort de la chambre.
Nice - excellent Dining Options
Séjour de 2 nuits en octobre 2023
Ashutosh Chhibba a répondu le 16 oct. 2023
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

8/10 – Bien

Sebastien

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very good customer service
Séjour de 1 nuit en septembre 2023
Ashutosh Chhibba a répondu le 27 sept. 2023
Dear Guest,Namaste!At the outset, I would like to thank you for choosing ITC Kakatiya, one of ITC Hotels’ LEED Platinum certified hotels. Thank you for taking the time to share your valuable feedback with us.It is a pleasure to learn that you enjoyed your experience. It is delightful to receive feedback such as yours that inspires us to strengthen and deliver offerings towards the "Quest for Quality".We look forward to the pleasure of welcoming you back to ITC Hotels.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

10/10 – Excellent

Tajdar

Séjour de 2 nuits en septembre 2023
Ashutosh Chhibba a répondu le 9 oct. 2023
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

4/10 – Médiocre

Voyageur vérifié

Voyage d’affaires
Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Not worthy of a 4 star
The hotel is clearly engaged in false marketing by not disclosing its ongoing renovation on popular booking platforms like Hotels.com or MMT. I used to be a loyal guest at ITC Kakatiya, but their consistently poor service, both during check-in and in the restaurant, made me lose interest. Hoping for a better experience, I decided to give them another chance, but it only got worse. The check-in process was abysmal, with me initially being placed in a room that had clearly been used, complete with stained linens and dirty cutlery. Getting them to change my room was a struggle, and the alternative room wasn't any better, with stains on the carpet and a bathroom door that wouldn't budge without effort. To add to the disappointment, the construction noise persisted until as late as 8:30 pm every day. Despite my complaints and attempts to contact the Front Office Manager, Gopi, they showed no responsiveness or willingness to address the issues. This is far from what one would expect from a supposed four-star hotel, and it has lost its charm entirely. I strongly discourage anyone from considering this property
Séjour de 1 nuit en septembre 2023
Ashutosh Chhibba a répondu le 26 sept. 2023
Dear Guest,Namaste!At the outset allow me to thank you so much for taking out time in sharing your feedback on online review.We sincerely apologize for the reported inconvenience caused to you during your stay at ITC Kakatiya, Hyderabad.We have noted with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused.I would like to assure you that appropriate corrective measures are being taken as pertinent and request you to kindly treat this as an aberration to our hotel's quality standards.We look forward to your affirmative response and hope that you'd give us another chance to serve you again in future.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

10/10 – Excellent

Marcus

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Quality rooms with great service
Séjour de 1 nuit en août 2023
Ashutosh Chhibba a répondu le 26 sept. 2023
Dear Guest, Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We really appreciate your support and look forward to welcoming you back again soon. Best regards. Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

10/10 – Excellent

sooriya

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
excellent stay experience
Séjour de 2 nuits en août 2023
Ashutosh Chhibba a répondu le 26 sept. 2023
Dear Guest, Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We really appreciate your support and look forward to welcoming you back again soon. Best regards. Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

8/10 – Bien

Manoj

Séjour de 2 nuits en juillet 2023
Ashutosh Chhibba a répondu le 26 sept. 2023
Dear Guest, Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We really appreciate your support and look forward to welcoming you back again soon. Best regards. Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

10/10 – Excellent

Venkatesh

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great luxury property in Hyderabad, excellent staff, superb rooms and amenities. Will come back every single time.
Séjour de 1 nuit en mai 2023
Ashutosh Chhibba a répondu le 26 sept. 2023
Dear Guest, Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We really appreciate your support and look forward to welcoming you back again soon. Best regards. Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

8/10 – Bien

Piotr

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
It's nice...but :)
All would be really good if only the hotel staff did not choose to start cleaning rooms close to mine at 4 AM for THREE consecutive nights although I asked to not do that maybe? I mean that's a bit too much.
Séjour de 5 nuits en avril 2023
Ashutosh Chhibba a répondu le 26 sept. 2023
Dear Guest,Namaste!At the outset allow me to thank you so much for taking out time in sharing your feedback on online review.We sincerely apologize for the reported inconvenience caused to you during your stay at ITC Kakatiya, Hyderabad.We have noted with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused.I would like to assure you that appropriate corrective measures are being taken as pertinent and request you to kindly treat this as an aberration to our hotel's quality standards.We look forward to your affirmative response and hope that you'd give us another chance to serve you again in future.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

2/10 – Terrible

Prashant

Séjour de 4 nuits en avril 2023
Ashutosh Chhibba a répondu le 26 sept. 2023
Dear Guest, Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We really appreciate your support and look forward to welcoming you back again soon. Best regards. Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

6/10 – Acceptable

Martin

Voyage d’affaires
Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en mars 2023
Ashutosh Chhibba a répondu le 30 mars 2023
Dear Mr. MartinThank you for your star rating.We appreciate your support and look forward to welcoming you back again soon.Best regards.Responsibly yours,Ashutosh ChhibbaGeneral Manager - ITC Kakatiya

10/10 – Excellent

Gurudas, ISELIN

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It's very convenience and customer service is phenomenal.
Séjour de 2 nuits en février 2023
Ashutosh Chhibba a répondu le 22 févr. 2023
Dear Guest, Thank you for rating us positively and kind words of appreciation.We really appreciate your support and look forward to welcoming you back again soon.Best regards.Responsibly Yours,Ashutosh ChhibbaGeneral Manager - ITC Kakatiya

4/10 – Médiocre

Voyageur vérifié

Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté, état et installations de l’hébergement
Disappointing stay - rooms need a remodel
Sad to say that this hotel is past its prime. The lobby and restaurants are nice/well run. The rooms are another story - the moldy/musty scent is inescapable. If you look further into reviews this has been an ongoing problem other guests have complained about. Run down floors/furniture/bathroom. In general the staff are very nice and accommodating but it’s not worth it to stay at this hotel. The pool area is not kept up at all and looks like it’s from an abandoned building. The breakfast and fitness areas have too many mosquitoes flying around. At the front desk I heard another guest complaining about the mosquitoes in their room. I hope ITC will remodel this property in the future and fix these issues.
Séjour de 7 nuits en janvier 2023
Ashutosh Chhibba a répondu le 18 janv. 2023
Dear Guest, Thank you for your valuable feedback.We have noted your concerns pertaining to room maintenance, pool upkeep and pest, which lead to an unsavory experience. Please accept my sincere apologies for the inconvenience caused.. You have my assurance of corrective action for improvement. We are also planning for upgradation of the rooms shortly.Constructive feedback from discerning guests, are a source of immense help in not only maintaining but also for improving our standards as well as synergize the processes to the levels expected of us, if not surpass the same.We value your patronage and look forward to your continued support. Best regards.Yours Responsibly,Ashutosh ChhibbaGeneral ManagerITC Kakatiya

4/10 – Médiocre

Rana

Voyage en famille avec de jeunes enfants
Points faibles : Service et personnel, état et installations de l’hébergement
My biggest concerns: 1. I saw a group of men sleeping in the hallway because they could not fit into their room. Just shows poor management by the hotel. Made me feel unsafe. 2. At 9.00 am I got a call asking if I was checking out that day. Something I have never experienced at another 5 star hotel. It almost assumed that I do not know when to checkout also did not respect my privacy. 3. Found a cockroach in a bathroom. I was so turned off by this property that would never stay there again.
Ashutosh Chhibbba a répondu le 19 janv. 2023
Dear Mr. Rana,Thank you for your valuable feedback.We have noted your concerns pertaining to front office associates, hallway disturbance and pests, which lead to an unsavory experience. Please accept my sincere apologies for the inconvenience caused. You have my assurance of corrective action for improvement. Constructive feedback from discerning guests, are a source of immense help in not only maintaining but also for improving our standards as well as synergize the processes to the levels expected of us, if not surpass the same..We sincerely hope that you will provide us another opportunity to restore your confidence. We value your patronage and look forward to your continued support. Best regards.Responsibly yoursAshutosh ChhibbaGeneral Manager, ITC Kakatiya

10/10 – Excellent

SRINIVAS

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2022
Ashutosh Chhibba a répondu le 19 déc. 2022
Dear Mr. Srinivas Thank you for your positive rating .We really appreciate the support and look forward to welcoming you back again soon.Best regards.Responsibly yours,Ashutosh ChhibbaGeneral Manager - ITC Kakatiya

4/10 – Médiocre

Debasish, Muscat

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Old property. Sholud have been maitained much better.
Ashutosh Chhibba a répondu le 9 déc. 2022
Dear Mr. Debasish, Thank you for your valuable feedback.We have noted your concern pertaining to maintenance, which lead to an unsavory experience. Please accept my sincere apologies for the inconvenience caused .You have my assurance of corrective action for improvement as we are planning for the product up gradation soon.We value your patronage and look forward to your continued support.Best regards.Ashutosh ChhibbaGeneral Manager, ITC Kakatiya.

6/10 – Acceptable

Imran

Voyage de couple
Points forts : Propreté
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
1. The buffet breakfast service can be quite appalling. This is due to no cutlery, no serviates, no sauces and no salt and pepper at tables. The situation gets even worse when they’re about to hit the 10.30 am closure times and they literally wipeout every single items including butter, jams, bread, maple syrup and honey off the serving shelves even though they are guests still dining. Just to get coffee, you have to ask multiple times to different wait staff. Same is the case with simple stuff as drinking water. 2. For some very odd reason, this is perhaps the only hotel in the world that you are not allowed to be ‘Do Not Disturb’. We had arrived and next day we wanted to explore the surrounds but did not have the energy to secure valuables like jewellery, tablets etc so had put a Do Not Disturb sign active. Interestingly, at about 9 pm , three men decide to knock on our room to check on us. I was in awe. For god sake, it’s 9 pm and three strangers knocking on my door. I am like “hey what’s the fuss about!” 3. Swimming pool is of no use. I do not understand why even am I paying for a package that includes the swimming pool service where there is almost not enough water with all mosquitoes and dry leaves floating around. Eww why even is the swimming pool there I wonder. Bottom line is shocking and disgusting service.
Séjour de 6 nuits en novembre 2022

10/10 – Excellent

Gagandeep

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Centrally located. Very clean, excellent food
Séjour de 2 nuits en octobre 2022
Ashutosh Chhibba a répondu le 21 oct. 2022
Dear Guest,Thank you for rating us positively and kind words of appreciation.We really appreciate your support and look forward to welcoming you back again soon.Best regards.Responsibly yours,Ashutosh ChhibbaGeneral Manager - ITC Kakatiya

10/10 – Excellent

Rama

Séjour de 1 nuit en octobre 2022
Ashutosh Chhibba a répondu le 26 sept. 2023
Dear Guest, Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We really appreciate your support and look forward to welcoming you back again soon. Best regards. Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

10/10 – Excellent

anoop

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Cleanliness and amenities are the basics for a person to feel comfortable which we received.
Séjour de 3 nuits en septembre 2022
. a répondu le 3 oct. 2022
Dear Guest, Thank you for rating us positively and kind words of appreciation. We look forward to welcoming you back again soon. Warm Regards. Ashutosh Chhibba General Manager - ITC Kakatiya

2/10 – Terrible

bhaskar

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Service was terrible at best. No staff greets guests. Rooms were awful, carpets dirty and couches infested with cockroaches.
Séjour de 6 nuits en juillet 2022
Ashutosh Chhibba a répondu le 11 août 2022
Dear Guest, Thank you for your valuable feedback. We have noted your concern pertaining to associate services and greetings, room carpet and pests, which lead to an unsavory experience. Please accept my sincere apologies for the inconvenience caused. You have my assurance of corrective action for improvement .Constructive feedback from discerning guests, are a source of immense help in not only maintaining but also for improving our standards as well as synergize the processes to the levels expected of us, if not surpass the same. We appreciate your support and look forward to welcoming you back again soon. Best regards. Responsibly yours, Ashutosh Chhibba General Manager - ITC Kakatiya

2/10 – Terrible

lavakumar

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The expedia booked $ amount does not match with the final check out. There are many mis communications ; snacks kept inside the room also charged and it was never communicated to occupants. My 6 year kid breakfast supposed to be included in the service but it was a bad service and they could nit offer the break fast to kid. I never going to refer to anyone to this property.
Séjour de 4 nuits en juillet 2022
Ashutosh Chhibba a répondu le 4 août 2022
Dear Guest, Thank you for your valuable feedback. We have noted your concern pertaining to room transaction, minibar and breakfast, which lead to an unsavory experience. Please accept my sincere apologies for the inconvenience caused. You have my assurance of corrective action for improvement in the areas of concern. We value your patronage and look forward to your continued support. Best regards. Ashutosh Chhibba General Manager, ITC Kakatiya

10/10 – Excellent

Niraj

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good
Séjour de 2 nuits en juillet 2022
Ashutosh Chhibba a répondu le 1 août 2022
Dear Guest, Thank you for rating us positively and kind words of appreciation. We look forward to welcoming you back again soon. Warm Regards. Ashutosh Chhibba General Manager - ITC Kakatiya

8/10 – Bien

Srujay

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
Bathtub in our room had no proper drainage so water was clogging both nights, other than that the rooms are very old and need to be renovated for a more modern feel. rest no issues ! lovely staff food excellent.
Séjour de 1 nuit en juillet 2022
Ashutosh Chhibba a répondu le 29 juill. 2022
Dear Guest, We thank you for your valuable feedback. We have noted your concern pertaining to water clogging and rooms, which lead to an unsavory experience and without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that corrective action has been implemented to address the areas of concern and enhance our services. We value your patronage and look forward to your continued support. Responsibly yours, Ashutosh Chhibba General Manager, ITC Kakaktiya

8/10 – Bien

Padmavathi, Jersey City

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The service at the hotel was outstanding including dining services. However, the room was bit dated and bathroom fittings like shower base are old/broken.
Séjour de 3 nuits en juillet 2022
Ashutosh Chhibba a répondu le 25 juill. 2022
Dear Guest, Thank you for rating us positively. We regret for the inconvenience caused to you during your recent stay with us. We wish to inform you that we have included these bathroom fixtures in our upcoming product upgradation. We really appreciate your support and look forward to welcoming you back again soon. Best regards. Responsibly yours, Ashutosh Chhibba General Manager - ITC Kakatiya

8/10 – Bien

Subbarao

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Goff hotel
Séjour de 1 nuit en juillet 2022
Ashutosh Chhibba a répondu le 22 juill. 2022
Dear Guest, Thank you for rating us positively. We really appreciate your support and look forward to welcoming you back again soon. Best regards. Responsibly yours, Ashutosh Chhibba General Manager - ITC Kakatiya

10/10 – Excellent

Vishnu Vijay

Séjour de 1 nuit en juin 2022
Ashutosh Chhibba a répondu le 4 juill. 2022
Dear Guest, We thank you for rating us positively.. We really appreciate your support and look forward to welcoming you back again soon. Best regards. Responsibly yours, Ashutosh Chhibba General Manager - ITC Kakatiya

10/10 – Excellent

Lakshmi

Séjour de 2 nuits en juin 2022
. a répondu le 24 juin 2022
Dear Guest, Thank you for rating us positively . We really appreciate your support and look forward to welcoming you back again soon. Best regards. Responsibly yours, Ashutosh Chhibba General Manager - ITC Kakatiya

2/10 – Terrible

Ramesh Kumar

Voyage en famille
Séjour de 2 nuits en juin 2022
Ashutosh Chhibba a répondu le 21 juin 2022
Dear Guest, Thank you for your valuable feedback. We regret for the inconvenience caused to you during your recent stay with us. Kindly give us more details of your stay to enable us to investigate and initiate corrective action and address the areas of concern . We appreciate your continuous patronage. Best regards. Responsibly yours, Ashutosh Chhibba General Manager, ITC Kakatiya

10/10 – Excellent

Hari

Séjour de 2 nuits en juin 2022
Ashutosh Chhibba a répondu le 26 sept. 2023
Dear Guest, Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We really appreciate your support and look forward to welcoming you back again soon. Best regards. Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

4/10 – Médiocre

Rajesh Kumar

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Terrible service from the staff at front desk, accompanied to buffet after the closing time with all stations closed to get the room ready to be checked in. Had to wait another 30 mins after lunch to get our room ready. :(
Séjour de 1 nuit en juin 2022
Ashutosh Chhibba a répondu le 10 juin 2022
Dear Guest, We thank you for your valuable feedback. We have noted your concern pertaining to check-in, which lead to an unsavory experience. Please accept my sincere apologies for the inconvenience caused. You have my assurance of corrective action for improvement. Constructive feedback from discerning guests are a source of immense help in not only maintaining but also for improving our standards as well as synergize the processes to the levels expected of us, if not surpass the same. We look forward to welcoming you back soon. Responsibly Yours Ashutosh Chhibba, General Manager, ITC Kakatiya

6/10 – Acceptable

Pratap

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Room cleaning service wasn’t good. Previous spots on table and night stands. Room smell. Not vacuumed properly.
Séjour de 2 nuits en mai 2022
Ashutosh Chhibba a répondu le 10 juin 2022
Dear Guest, We thank you for your valuable feedback. We have noted your concern pertaining to room cleanliness, which lead to an unsavory experience. Please accept my sincere apologies for the inconvenience caused. You have my assurance of corrective action for improvement. Constructive feedback from discerning guests are a source of immense help in not only maintaining but also for improving our standards as well as synergize the processes to the levels expected of us, if not surpass the same. We look forward to welcoming you back soon. Responsibly Yours Ashutosh Chhibba, General Manager, ITC Kakatiya

10/10 – Excellent

Prathap

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stayed for 10 days and enjoyed every day.
Séjour de 1 nuit en mai 2022
Ashutosh Chhibba a répondu le 13 juin 2022
Dear Guest, Thank you for rating us positively and kind words of appreciation. We really appreciate your support and look forward to welcoming you back again soon. Best regards. Responsibly yours, Ashutosh Chhibba General Manager - ITC Kakatiya

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 7 nuits en mai 2022
Sufiyan a répondu le 17 mai 2022
Dear Sir/Ma'am, Namaste! Thanks so much for sharing your experience with us. We look forward to welcome you back soon. Thankyou