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Queen Kapiolani Hotel – Avis

4 out of 5
Queen Kapiolani Hotel
150 Kapahulu Ave, Honolulu, HI

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 512 avis sur 1004." "
Note de 8 – Bien, d’après 273 avis sur 1004." "
Note de 6 – Acceptable, d’après 103 avis sur 1004." "
Note de 4 – Médiocre, d’après 60 avis sur 1004." "
Note de 2 – Terrible, d’après 56 avis sur 1004." "

8,8/10

Propreté

8,8/10

Service et personnel

8,0/10

Commodités

8,4/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

6/10 – Acceptable

Émilie

Points forts : Commodités
Bon emplacement , restaurant de l’hôtel plutôt bien quoi que assez dispendieux mais la nourriture était bonne et là vu du restaurant et de la piscine splendide ! Les chambres sont médiocre et assez décevante . Le personnel était aimable dans l’ensemble. Tout près de la plage , du centre ville et de la randonnée Diamond Head .
Séjour de 8 nuits en janvier 2024
Guest Experience Manager a répondu le 24 janv. 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

6/10 – Acceptable

Jean-Pierre

Voyage en groupe
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en septembre 2022
Guest Experience Manager a répondu le 19 sept. 2022
Thank you for sharing your rating and we hope to welcome you again soon!

10/10 – Excellent

Lise

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Le service est excellent !
Séjour de 7 nuits en septembre 2022
Guest Experience Manager a répondu le 17 sept. 2022
Thank you for sharing your feedback. We are happy you enjoyed your stay!

10/10 – Excellent

Kimberlay

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing service, great location, good staff, nice view from the room. Balcony a little bit dusty but ok. Will come back when we're in Oahu again.
Séjour de 3 nuits en décembre 2021
Guest Experience Manager a répondu le 10 janv. 2022
Thank you for sharing your review and we are happy to hear you enjoyed yourself. We look forward to welcoming you back soon for another enjoyable experience!

10/10 – Excellent

Kaylyn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff was so friendly & made our Honeymoon perfect!
Séjour de 4 nuits en avril 2024
Guest Experience Manager a répondu le 27 avr. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

2/10 – Terrible

Jun Yong

Points faibles : Propreté
Séjour de 4 nuits en avril 2024
Guest Experience Manager a répondu le 26 avr. 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

8/10 – Bien

Christina

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Loved our stay here! Check in process was quick and easy. We enjoyed the welcome drinks. We encountered some issues with our room during the first few days but after speaking to the front desk they resolved the issue. Great customer service, they were helpful, knowledgeable and accommodating. Brunch was great at the Deck restaurant. Loved the view of Diamonhead from the restaurant and pool. Lots of paid/free parking around the hotel. Hotel was easily accessible to and from everywhere we needed to go.
Séjour de 6 nuits en mars 2024
Guest Experience Manager a répondu le 19 avr. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 – Bien

Robert

Voyage de couple
Staff really friendly, and the Place was cool, but ice machines were not great. Had to go buy ice several times, which was annoying for such a expensive room.
Séjour de 4 nuits en avril 2024
Guest Experience Manager a répondu le 19 avr. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 – Excellent

Stacy

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I love this hotel! I’ve stayed here at least a half dozen times over the past few years and it is consistently LOVELY. Excellent customer service, clean rooms, nice amenities, great dining (Deck is awesome and their brunch is delicious). Queen Kapiolani is a 10/10 every time. An older hotel but very well maintained and has a lovely aesthetic.
Séjour de 1 nuit en avril 2024
Guest Experience Manager a répondu le 13 avr. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 – Bien

Eugene

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
location is fine.
Séjour de 1 nuit en mars 2024
Guest Experience Manager a répondu le 12 avr. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

4/10 – Médiocre

Johnnie, houston

Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
Nice property just dissapointed i paid for ocean view balcony did not get my balcony feel like i should get some credit everythjng else was ok but in picture it showed kitchette my room was tiny
Séjour de 1 nuit en mars 2024
Guest Experience Manager a répondu le 1 avr. 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 – Excellent

Sandra

People friendly
Séjour de 1 nuit en mars 2024
QK Hotel a répondu le 29 mars 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 – Bien

Aki

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel
プールも清潔で隣接しているバーも雰囲気が良かったです。調べていけば良かったのですが部屋に湯沸かしポットが無かったので少し不便でした。
Séjour de 3 nuits en mars 2024
Guest Experience Manager a répondu le 26 mars 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

4/10 – Médiocre

Troy

Séjour de 6 nuits en mars 2024
Guest Experience Manager a répondu le 26 mars 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 – Excellent

Barb

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location away from the bustle of Waikiki. Close to beach and amenities. We would choose again for these reasons.
Séjour de 5 nuits en mars 2024
Guest Experience Manager a répondu le 23 mars 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 – Bien

Atsushi, Motohama 34-3, Hamamatsu

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
隣のホテルの屋上が少々騒がしかった。フロントでケトルを頼んだが、届かなかった。が、リラックスして滞在できました。
Séjour de 6 nuits en mars 2024
Guest Experience Manager a répondu le 23 mars 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 – Bien

Lisa, Shoreview

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved the view of Diamond Head from our room. While entertaining, pigeons were a bit much at the breakfast table.
Séjour de 1 nuit en mars 2024
Guest Experience Manager a répondu le 22 mars 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 – Excellent

JIYEON

Séjour de 4 nuits en mars 2024
Guest Experience Manager a répondu le 12 avr. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 – Bien

Marc-André

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel is in a great location. Rooms are on the small side and standard Staff is very nice. We enjoyed our stay!
Séjour de 9 nuits en mars 2024
Guest Experience Manager a répondu le 16 mars 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 – Bien

Aaron

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful view and wonderful coffee shop downstairs. The staff was excellent. Could have been a little cleaner but everything else was great!
Séjour de 5 nuits en mars 2024
Guest Experience Manager a répondu le 16 mars 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 – Bien

John

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
QK Hotel a répondu le 1 avr. 2024
Thank you for staying with us!

10/10 – Excellent

Harsimran

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really loved the hotel and kind staff. Walking distance to many locations. We had awesome view of diamond head from our room
Séjour de 3 nuits en mars 2024
Guest Experience Manager a répondu le 12 mars 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 – Excellent

AJhourni

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple, Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Awesome location, excellent food, and wonderful staff! Comfy room and facility too! Had a wonderful time here and will stay every time I visit Hawaii for sure!!!!
Séjour de 2 nuits en février 2024
Guest Experience Manager a répondu le 4 mars 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 – Excellent

brooke Nicole

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I will be back to this hotel. Amazing
Séjour de 2 nuits en février 2024
Guest Experience Manager a répondu le 2 mars 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 – Bien

Anna

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 7 nuits en février 2024
Guest Experience Manager a répondu le 22 mars 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

4/10 – Médiocre

Uriah

Voyage de couple
Points faibles : Propreté, commodités
I liked the restaurant. Great staff and bartenders there. The valet was kinda weird, never met a valet who didn’t welcome guests or want to move our car into the valet. My reservation included valet parking, but the valet suggested us to use public parking??? So we had to update our payment for public parking by the zoo every 4 hours. Very inconvenient and unprofessional, I probably won’t be staying here again.
Séjour de 1 nuit en février 2024
Guest Experience Manager a répondu le 27 févr. 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 – Excellent

Masaki

Séjour de 4 nuits en février 2024
Guest Experience Manager a répondu le 22 mars 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 – Excellent

Paul Erik

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location. Good amenities including the Deck restaurant, the surf shop and cafe. Good service all around.
Séjour de 4 nuits en février 2024
Guest Experience Manager a répondu le 25 févr. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 – Excellent

Lisa B, San Diego

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful staff. Very clean rooms. Convenient location.
Séjour de 3 nuits en février 2024
Guest Experience Manager a répondu le 25 févr. 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 – Bien

Mritunjay

Séjour de 4 nuits en février 2024
Guest Experience Manager a répondu le 22 mars 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

6/10 – Acceptable

Paul

Voyage en famille
Points forts : Propreté, service et personnel
Nice location. Nothing special about the rooms. Probably time for room remodeling/upgrades. Staff was great. Expected vip access to be nicer.
Séjour de 4 nuits en février 2024
Guest Experience Manager a répondu le 19 févr. 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 – Excellent

Sydney

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay! Location is great, views are stunning. Don't hesitate to book. Only thing to note is parking is scarce valet is worth it in my opinion.
Séjour de 4 nuits en février 2024
QK Hotel a répondu le 18 févr. 2024
Thank you so much for staying with us and sharing your wonderful review. We are grateful to hear that you enjoyed your stay and liked our location. We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 – Excellent

Bryan

Points forts : Propreté
Séjour de 3 nuits en février 2024
Guest Experience Manager a répondu le 16 févr. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 – Excellent

Jennifer

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff super friendly and helpful; great location- easy walk to the beach, and loved the ease of picking up towels and beach chairs at bell desk. Close location to the park was nice too!
Séjour de 7 nuits en février 2024
QK Hotel a répondu le 16 févr. 2024
Thank you so much for staying with us and sharing your wonderful review. We are grateful to hear that you enjoyed your stay, liked our location and loved our guest activities. We hope to have the pleasure of welcoming you back soon for another great stay!

8/10 – Bien

Anita

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed for 9 nights and really enjoyed the sounds of the zoo next door especially during early morning hours. Very clean, queen bed in a Suite which was really just a room with a queen bed -was very comfortable. The hotel staff were awesome, friendly and very knowledgeable about the area and helpful with advice. Loved the refillable water bottle station. Quiet during the night. Nice and close to Oahu tour operators shuttle pickups. No coffee maker in room but the Knots Coffee Roasters coffee shop in the lobby was awesome. It has a beautiful pool restaurant lounge on the 3rd floor with a beautiful view of the Honolulu Zoo and Diamond Head.
Séjour de 9 nuits en février 2024
Guest Experience Manager a répondu le 14 févr. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 – Excellent

Velma

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our stay was perfect- very friendly and helpful staff! When we didn’t want to be at the beach the poolside chairs were perfect! Normally the first thing we purchase when on trips is water! The hotel gifted us water bottles and the water available was perfect!
Séjour de 7 nuits en janvier 2024
Guest Experience Manager a répondu le 14 févr. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 – Excellent

Gace Jordan

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Definitely! Staying here again when i come back to hawaii from nyc. Amazing everything. No one will regret it.
Séjour de 5 nuits en février 2024
Guest Experience Manager a répondu le 14 févr. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 – Excellent

Elizabeth

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very friendly people. Great location.
Séjour de 1 nuit en février 2024
Guest Experience Manager a répondu le 14 févr. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 – Excellent

Roberto

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hospitality and staff! Good location and walking distance to beach. Staff was friendly and the hotel was clean and beautifully renovated. I would definitely come back and stay again!
Séjour de 6 nuits en février 2024
Guest Experience Manager a répondu le 12 févr. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 – Excellent

Lori

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very friendly and accommodating. We were able to check in early and check out late with no extra charges.
Séjour de 1 nuit en février 2024
Guest Experience Manager a répondu le 10 févr. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 – Excellent

James

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I’ve been to Waikiki many times, I’m a Marriott person so we’ve stayed at all of those (Sheraton is our favorite here). But for the money, this place is perfect. Great location, decent pool with all day sun, nice restaurant / bar, gym is decent, and the lobby was a cool vibe all day. What a find!
Guest Experience Manager a répondu le 10 févr. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 – Excellent

JUN

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Guest Experience Manager a répondu le 14 févr. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 – Excellent

Shilpa

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was in an excellent area! It was close to everything! When we had some flight issues, the reception staff (Theresa) was very helpful!
Séjour de 8 nuits en janvier 2024
Guest Experience Manager a répondu le 9 févr. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 – Excellent

Volodymyr

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Nice place with fantastic view. Little bit busy with street noise.
Séjour de 4 nuits en février 2024
Guest Experience Manager a répondu le 7 févr. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

8/10 – Bien

Keneth Charles, Haiku

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice but older hotel (built in 1967). Recently updated and seems well managed. Enjoyed our stay and service was good at front desk, valet, room keeping and restaurants. Great location and views from upper floors toward Diamond Head!
Séjour de 3 nuits en février 2024
Guest Experience Manager a répondu le 6 févr. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

2/10 – Terrible

Monika

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Not a 4 star hotel. Rooms were dirty and small.
Séjour de 1 nuit en février 2024
Guest Experience Manager a répondu le 5 févr. 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 – Excellent

Samuel

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Less than 100 yards from beach.
Séjour de 6 nuits en janvier 2024
Guest Experience Manager a répondu le 4 févr. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

8/10 – Bien

Corey

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location, easy to walk to dinner/beach/drinks/park. Restaurant & coffee shops were fabulous! Rooms need some updating but overall a great hotel. Would definitely stay here again.
Séjour de 4 nuits en janvier 2024
Guest Experience Manager a répondu le 2 févr. 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

4/10 – Médiocre

Maria

Voyage de couple
Points faibles : Commodités, état et installations de l’hébergement
This was an expensive hotel that has excessive fees of two deferent types. We were there on a layover for about 8 hours. We paid $360. The place was loud, had dirty carpets, and there was a light shining into our room all night with the shades closed. Terrible value.
Séjour de 1 nuit en janvier 2024
Guest Experience Manager a répondu le 2 févr. 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

4/10 – Médiocre

Brenda

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
While I appreciate the efforts of you staff I must express my disappointment with accommodations. I had specifically booked and paid for an ocean view but unfortunately I was assigned a room with a city and trees view instead. I understand that situations may arise but I believe it's crucial to ensure that guests receive the room type they have reserved and fully pay.
Guest Experience Manager a répondu le 2 févr. 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.