Suite royale, balcon | Minibar, coffre-fort, bureau, rideaux d’obscurcissement
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O'Gallery Premier Hotel & Spa – Avis

4 out of 5
O'Gallery Premier Hotel & Spa
122 Hang Bong Street, Hoan Kiem, Hanoi

Avis

9,6

Exceptionnel

Note de 10 – Excellent, d’après 797 avis sur 1003." "
Note de 8 – Bien, d’après 157 avis sur 1003." "
Note de 6 – Acceptable, d’après 34 avis sur 1003." "
Note de 4 – Médiocre, d’après 4 avis sur 1003." "
Note de 2 – Terrible, d’après 11 avis sur 1003." "

9,6/10

Propreté

9,8/10

Service et personnel

9,2/10

Commodités

9,2/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Marie Josée

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Très beau, très propre, bon lit bonne literie, Déjeuner inclus en buffet et à la carte, excellent choix Accueuil avec un the en attendant Chek in vraiment apprécié. Pour avantage vip ils ont offert transport aéroport sans frais, ce qui nous a satisfait. Tout le personnel donne un EXCELLENT service. L'hôtesse de la salle a dîner de souvenait même de nos noms! Vraiment un hôtel a choisir!
Séjour de 5 nuits en janvier 2024
Thomas Nguyen/Mr. a répondu le 11 févr. 2024
Dear Family of Mrs. Marie Josee, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 – Excellent

P

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Top 4 stars hotel
I really loved this hotel from the beginning to the end : - well located in heart of old Quarter - many stores, spas, restaurants and else around - super design of the hotel and the rooms - super friendly staff, always a smile, they call you by your name, delicious welcome tea at arrival and greetings at the cab’s door when you leave the hotel. - as I’ve read on comments, the breakfast was so good and I confirm !
Séjour de 5 nuits en janvier 2024
Thomas Nguyen/Mr. a répondu le 27 janv. 2024
Dear Mr. Pierre Emmanuel Roth, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 – Excellent

Frank

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Le personnel très très aimable, souriant et serviable. Les chambres sont impécables et l’hôtel est très bien situé. C’est sûr que l’on y retournera.
Séjour de 1 nuit en octobre 2023
Thomas Nguyen/Mr. a répondu le 29 oct. 2023
Dear Mr. Frank and Ms. Alexandra, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 – Excellent

Frank

Séjour de 2 nuits en octobre 2023
Thomas Nguyen/Mr. a répondu le 12 nov. 2023
Dear Mr. Frank, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 – Excellent

Anne-Sophie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent séjour de 3 nuits
Un séjour très agréable passé dans cet hôtel où le personnel a été vraiment adorable et serviable. La décoration est reposante, le petit-déjeuner est très bon et variable. La chambre est propre et conforme à les photos. Le wifi est très faible voire inexistant dans la chambre.
Séjour de 1 nuit en août 2023
Thomas Nguyen/Mr. a répondu le 8 août 2023
Dear Mrs. Anne - Sophie, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 – Excellent

Selda

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed 3 nights in this perfectly located hotel. (Old town) After 18hours of travel, we got our room at 9.00 AM (immidiately when we arrived) instead of 2:00 AM. - very clean rooms - breakfast with several flavor (very tasty) - the staff is very attentive and they will do their best to make your stay perfect. We would like to personally thank thomas the manager and his entire team: Daniel, Austin, Jade, Monica and Anna. If you visit Hanoi, go there! You won’t regret it :) Selda&Nicolas from Belgium

10/10 – Excellent

Christophe

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bel hôtel très propre et agréable
Hotel très agréable et classe, merci à l'équipe Attention, de nombreuses chambres n'ont pas de fenêtres
Séjour de 2 nuits en juillet 2022
Thanh Nguyen/Mr. a répondu le 24 juill. 2022
Dear Sir/madam, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards,

10/10 – Excellent

Dominique

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bon hôtel bien placé Personnel au petit soins et très agréable nous avons réservé trois nuits et nous avons resté une nuit de plus je recommande cet hotel
Séjour de 3 nuits en février 2020
Andy Vu a répondu le 4 mars 2020
Dear Mr. Dominique,   On behalf of the Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day!   Kind regards, Andy Vu

10/10 – Excellent

Hugues, Lac-Beauport

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Le personnel est attentionné, l’établissement parfaitement situé. Le déjeuner exquis 10/10
Séjour de 2 nuits en février 2020
Andy Vu a répondu le 12 févr. 2020
Dear Mr/Ms. Hugues, On behalf of the entire team at the Oriental Hospitality Group, I would like to share our gratitude with you for choosing and staying at our hotel. Having chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. We know that we must try more and more to provide the best service, however, we will promise to keep up the good work. Wish that we could have another opportunity to welcome you at our hotel in a near future. Best regards, Andy Vu Director of Sales & Marketing

10/10 – Excellent

Simon

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel à recommander
Sejour agréable. Bon petit déjeuner
Séjour de 1 nuit en février 2020
Andy Vu a répondu le 10 févr. 2020
Dear Mr Simon, On behalf of the entire team at the Oriental Hospitality Group, I would like to share our gratitude with you for choosing and staying at our hotel. Having chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. We know that we must try more and more to provide the best service, however, we will promise to keep up the good work. Wish that we could have another opportunity to welcome you at our hotel in a near future. Best regards, Andy Vu Director of Sales & Marketing

8/10 – Bien

Guillaume

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Faible luminosité et wifi instable, mais le personnel est très attentionné et le restaurant excellent.
Séjour de 3 nuits en décembre 2019
Andy Vu a répondu le 4 janv. 2020
Dear Mr.Guillaume ,   Thank you for staying with us as well as taking the honor to receive your valuable review about us. Your review would be passed to our hotel manager and our colleagues to improve our hotel service better. Furthermore, it would be great if we could know the reason for that point of evaluation. Thanks again for saving your time sharing your experience at our hotel.   Regards Andy Vu

10/10 – Excellent

Voyageur vérifié

Séjour de 4 nuits en novembre 2019
Andy Vu a répondu le 13 nov. 2019
Dear Sir/madam,   On behalf of the Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day!   Kind regards, Andy Vu

10/10 – Excellent

Voyageur vérifié

Séjour de 1 nuit en septembre 2019
Andy Vu a répondu le 23 sept. 2019
Dear Sir/madam,   Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delighted to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city. We hope that our hotel services and staff will be an unforgettable after-taste to welcome you back next time.   Sincerely, Andy Vu

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent !!! Tout était parfait depuis Le transfert de l’aéroport à notre arrivée et jusqu’à notre départ. L’accueil était digne d’un 5 étoiles! Le personnel est très attentionné et réactif! Nous avions la suite avec terrasse, il s’agit d’une grande chambre décorée avec élégance et très confortable avec une grande terrasse, ce qui est plutôt rare dans le centre de Hanoï. Très bon petit déjeuner avec des produits de qualité et une belle variété de plats, en plus du copieux buffet plusieurs options œufs, pancake etc sont rapidement préparés à la demande. Après avoir fait notre Check-out à midi, comme notre vol de retour était tard le soir, l’hôtel a mis à notre disposition une chambre en fin de journée, pendant une heure, pour se reposer et se doucher avant de partir pour l’aéroport. Nous recommandons vivement le O’Gallery premier !!! Merci à toute l’équipe d’avoir rendus notre séjour merveilleux!
Séjour de 2 nuits en avril 2019
Andy Vu a répondu le 24 avr. 2019
Dear Sir/Madam, Thank you for your stay and useful comment about our hotel. We would like to thank you for your great compliment. It was strong motivation to encourage hotel staffs to be professional ones of taking care of customers. We would love to take a great chance to welcome you back to our hotel again for new feeling and service. Best regards Andy Vu

8/10 – Bien

daniel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good location
Idéalement situe a cote du lac il est bien ds le old ha noi a deux pas du quartier d affaires mais l ambiance en plus Personnel tres courtois et super petit dej ma chambre avait vue sur le lac
Séjour de 3 nuits en janvier 2019
Andy Vu a répondu le 20 janv. 2019
Dear Mr. Daniel, Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Regards Andy Vu

6/10 – Acceptable

Christine

Voyage en famille
Points forts : Service et personnel
Room is not great. Hot water was not available for rooms the we stayed in few rooms
Séjour de 1 nuit en mai 2024
Thomas Nguyen/Mr. a répondu le 21 mai 2024
Dear Family of Mrs. Christine Ta, We thank you very much for taking your time to share your experience after your staying with our hotel.We are so sorry for all the inconvenience that casued to you during your stay. We will double check the working process to make sure there will not be any troubles for the next customers.We look forward to having another chance to welcome you to our hotel again.Have a nice day ahead. Best regards,

10/10 – Excellent

KENETSU

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Thomas Nguyen/Mr. a répondu le 17 mai 2024
Dear Mr. Kenetsu, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 – Excellent

Tiffany

Voyage en famille
Points forts : État et installations de l’hébergement
I had a great experience at O’gallery. Before arrival they reached out to offer transportation services from the airport. They also communicated that their hotel rooms are smaller in size. I messaged them regarding dropping off my luggage earlier than check in time. Their response was quick and I was able to drop off my luggage in the lobby. The rooms were nice and I like that the shower is separated from the toilet by a glass shower stall. I’m not sure if they having laundry machines but they do offer laundry services weighed by the Kg. The breakfast buffet in the morning is good. Has a good variety of foods like Mien ga, Croque monsieur, eggs Benedict, porridge, & pho etc. Location wise this is located in old quarter Ha Noi. I like that the hotel is located in the middle of a street rather at the end/corner of a street making it easier for Grab/taxi to park and pick you up. The rooms are a bit small but that is expected. The hallways do not have A/C and can get a bit hot and stuffy, however your room will have A/C. Staff was really friendly and attentive.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Tyler

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great people at the front counter, Thomas was especially helpful!
Thomas Nguyen/Mr. a répondu le 13 mai 2024
Dear Mr. Tyler, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 – Excellent

Joseph

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My wife and I were greeted at the door, the customer service only increased from there. We were both pleasantly surprised with the hotel, the best place we stayed at by FAR! Would recommend to anyone that would listen, this hotel is great the property is well kept, the service is absolutely amazing, this hotel will do anything to meet and exceed your requests! 5 stars, 10/10, would definitely stay here again!
Séjour de 2 nuits en mai 2024
Thomas Nguyen/Mr. a répondu le 8 mai 2024
Dear Mr. Joseph and Mrs. Smantha, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards

10/10 – Excellent

Joseph

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
From the moment we walked in the door the staff swept us off our feet and went to any length to accommodate any need or request we had. Could not recommend this hotel enough. Everyone stay with this hotel you will not be let down. 10/10 and then some!!
Séjour de 1 nuit en mai 2024
Thomas Nguyen/Mr. a répondu le 7 mai 2024
Dear Mr. Joseph, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards

8/10 – Bien

Hamidreza

Points forts : État et installations de l’hébergement
The room I booked did not match what I received and the rooms without windows are very smelly and humid. It is not recommended.
Séjour de 2 nuits en avril 2024
Thomas Nguyen/Mr. a répondu le 3 mai 2024
Dear Mr. Hamidreza,Thank you so much for taking your time to share your opinion after your stay with our hotel.We are so sorry as we did not mention clearly about the room description before you check in.As the room we offered you has been upgraded too.We promise you to work with our team again to make sure our service, facility will be at best condition for the future guests.We look forward to seeing you next time with a big note for more offer.Best regards,

10/10 – Excellent

Joseph

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was a great hotel. Staff was super. Made an effort to greet us by name. It is a small hotel, but well located. The breakfast buffet was very good.
Séjour de 3 nuits en avril 2024
Thomas Nguyen/Mr. a répondu le 3 mai 2024
Dear Mr. Joseph and Mrs. Nancy, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards

10/10 – Excellent

Tracy

Séjour de 1 nuit en avril 2024
Thomas Nguyen/Mr. a répondu le 20 mai 2024
Dear Mrs. Tracy, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 – Excellent

Helen

Voyage en famille
The staffs are very friendly and helpful when asking to search for other services outside the hotel
Séjour de 2 nuits en avril 2024
Thomas Nguyen/Mr. a répondu le 29 avr. 2024
Dear Mrs. Helen, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 – Excellent

Huey Ling

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall, i would recommend this hotel.
Séjour de 3 nuits en avril 2024
Thomas Nguyen/Mr. a répondu le 28 avr. 2024
Dear Mr/Mrs. Huey Ling, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 – Excellent

subhash

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff went out of their way to be helpful
Séjour de 3 nuits en février 2024
Thomas Nguyen/Mr. a répondu le 28 avr. 2024
Dear Mr/Mrs. Subhash, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 – Excellent

pat, walnut

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A beautiful boutique hotel that is clean and beautifully decorated. Unfortunately, we didn’t have time to use its spa and massage. Will try next time.
Séjour de 3 nuits en avril 2024
Thomas Nguyen/Mr. a répondu le 26 avr. 2024
Dear Mr/Mrs. Pat Yuan,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 – Excellent

James

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A great stay in Hanoi for my family of 5. The staff were very attentive and helpful, the rooms were clean and comfortable and breakfast was fantastic. A great spot to access the Old Quarter.
Séjour de 2 nuits en avril 2024
Thomas Nguyen/Mr. a répondu le 25 avr. 2024
Dear Family of Mr. James Hamilton,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 – Excellent

SHOHEI

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
Thomas Nguyen/Mr. a répondu le 23 avr. 2024
Dear Mr/Mrs. Shohei,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 – Excellent

ARACELI

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff is fantastic, very helpful and informative. Their breakfast was the best we’ve had so far In Hanoi and the bed was very comfortable. We love the location and the area.
Séjour de 2 nuits en avril 2024
Thomas Nguyen/Mr. a répondu le 22 avr. 2024
Dear Mr/Mrs. Araceli,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 – Excellent

Thanhha

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Thomas Nguyen/Mr. a répondu le 19 avr. 2024
Dear Mrs. Thanh Ha,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 – Excellent

Kel, Epping

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved the breakfast and location so close to train street
Séjour de 4 nuits en avril 2024
Thomas Nguyen/Mr. a répondu le 19 avr. 2024
Dear Family of Mr/Mrs. Kel,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 – Excellent

MANHYEONG

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
창문이 없는 방을 선택해서 걱정을 많이 했는데 소음도 안들리고 오히려 좋았다.조식도 훌륭하고 공항에 갈때는 GRAB택시 운전자에게 직접 전화도 해주고 따로 부탁도 해서 안전하게 공항에 도착할수 있었다
Séjour de 4 nuits en avril 2024
Thomas Nguyen/Mr. a répondu le 15 avr. 2024
Dear Mr/Mrs. Manhyeong Kim,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 – Excellent

Iannzen

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were friendly and accommodating, providing tourists with guidepoints to check out renowned landmarks around Hanoi. Thank you very much for the hospitality!
Séjour de 4 nuits en avril 2024
Thomas Nguyen/Mr. a répondu le 15 avr. 2024
Dear Mr/Mrs. Iannzen Chia, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 – Excellent

Jessica

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everyone was incredibly nice and hospitable. Room was exceptionally clean and safe. Breakfast was classy. One of my best experiences at a hotel, ever!
Séjour de 1 nuit en mars 2024
Thomas Nguyen/Mr. a répondu le 11 avr. 2024
Dear Mrs. Jessica Vo,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 – Excellent

George

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I’ve stayed in multiple high end hotels in both the U.S, South America, and Europe and this was the best overall experience. This was mainly due to the amazing staff who catered to us like no one else ever has. In addition, the included breakfast buffet is amazing and features both traditional Vietnamese dishes & those commonly found in the West. When visiting Hanoi; this is the place to stay & the best bang for your buck hotel in the world imo.
Séjour de 3 nuits en avril 2024
Thomas Nguyen/Mr. a répondu le 11 avr. 2024
Dear Mr. George,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

6/10 – Acceptable

Naoko

Points faibles : État et installations de l’hébergement
部屋に窓がないと、天候も朝になったのも分からなくて、やっぱり嫌だなと思った。
Séjour de 3 nuits en avril 2024
Thomas Nguyen/Mr. a répondu le 10 avr. 2024
Dear Mrs. Naoko,Thank you very much for your spending time to rate our hotel after your stay. We are so sorry as during your stay, our hotel has fully booked so that we cannot give you any upgrading of the room.Also, as you know that the hotel is located in the old quarter which is very busy area with high houses next to each other. All the rooms are difficult to be designed with all window. That is the reason why your deluxe double bed room is without window.However, we take a big note for any chance when you travel back to our hotel we will prepare a nicer room.We look forward to seeing you.Kind regards,

10/10 – Excellent

Brooke

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
O’Gallery staff are excellent they accommodated our every need. The hotel is clean and safe within walking distance of old quarter sites. We had two different rooms some don’t have external windows which meant a little dark we much preferred the window to look out of and have fresh air. Buffet was busy and nice enough but charge extra for coffee.
Séjour de 1 nuit en avril 2024
Thomas Nguyen/Mr. a répondu le 10 avr. 2024
Dear Mr/Mrs. Brooke,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 – Excellent

James

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were super friendly and helpful. They organized take away breakfast for us when we had an early flight and helped us organize drivers and taxis for our various activities. I can’t recommend them enough.
Séjour de 2 nuits en avril 2024
Thomas Nguyen/Mr. a répondu le 10 avr. 2024
Dear Mr. James,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 – Excellent

Valerii

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Thomas Nguyen/Mr. a répondu le 10 avr. 2024
Dear Mr/Mrs. Valerii,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 – Excellent

Nancy

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were super accommodating and kind. They were attentive to all guests and ensured we were taken care of. The location is central making walking to places easy and getting a grab quick. The staff were able to provide amazing recommendations and breakfast was also included. Room was spacious and exactly as pictured. The mini balcony to the front was a plus. Thank you so much for making my family’s stay memorable. I look to come back to Hanoi and stay at this hotel again!
Thomas Nguyen/Mr. a répondu le 10 avr. 2024
Dear Famil of Mrs. Nancy,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

8/10 – Bien

Belinda

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My recent stay at the O Gallery premium Hotel and spa, had its ups and downs. While there were some aspects of the hotel that I enjoyed, there were also a few areas that left something to be desired. Let's start with the positives. The staff at the Hotel were incredibly friendly and helpful, making me feel welcome throughout my stay. The check-in process was smooth, and the receptionist provided me with all the information I needed about the hotel's amenities and nearby attractions. The room itself was comfortable and spacious, The bed was cozy, and I had no trouble getting a good night's sleep. However, I couldn't help but notice that the bathroom was in need of some attention. While it was clean, there were a few minor issues such as dark colored grout and a strong urine smell coming from the drain that detracted from the overall experience. On the bright side, the hotel's dining options were excellent. The breakfast buffet offered a wide variety of delicious options, and I also enjoyed a few meals at the hotel's restaurant, where the food was consistently tasty and well-prepared. The location of the Hotel was also a plus, with easy access to nearby shops and restaurants. What truly stood out to me was Anna's friendly and approachable nature. She took the time to engage in genuine conversations with me, asking about my day and sharing stories about the local area. Big thanks to Thomas as well, for helping us connect with our tour operator.
Séjour de 4 nuits en mars 2024
Thomas Nguyen/Mr. a répondu le 4 avr. 2024
Dear Mrs. Belinda,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 – Excellent

Benjamin

Séjour de 1 nuit en mars 2024
Thomas Nguyen/Mr. a répondu le 22 avr. 2024
Dear Mr. Benjamin,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

6/10 – Acceptable

NAOKI

Voyage de couple, Voyage d’affaires
Points faibles : Commodités, état et installations de l’hébergement
小さく古い建物であるが清潔感はある。 初日、シャワーの出が悪く、またお湯が出なかったが２日目に調整してもらい回復。 朝食は品目が少ないものの合格レベル。 スタッフはきちんとしている。 市街地なので致し方ないが一晩中外がうるさい。
Séjour de 3 nuits en mars 2024
Thomas Nguyen/Mr. a répondu le 28 mars 2024
Dear Mr/Mrs. Naoki,Thank you very much for taking your time to share your feeling after your stay with us.We are once again sorry as we did not bring you a comfortable stay.We wish to have another chance to welcome you back to correct your mistake by arrange a quiet room and take care you better.Please take care and have a nice day.Kind regards,

8/10 – Bien

Thuy

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
It’s no wifi in this hotel
Séjour de 3 nuits en mars 2024
Thomas Nguyen/Mr. a répondu le 28 mars 2024
Dear Mrs. Thuy,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 – Excellent

Fabiola

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Todos fueron super amables, nos dieron un upgrade y la habitación fue de lo más cómoda. Está ubicado en un lugar bastante céntrico sin ser caótico. Todos super amables y la comida del buffet fue la mejor! Muchas gracias!
Séjour de 2 nuits en mars 2024
Thomas Nguyen/Mr. a répondu le 25 mars 2024
Dear Mr/Mrs. Fabiola,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 – Excellent

James

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were super helpful and extremely accommodating
Séjour de 3 nuits en mars 2024
Thomas Nguyen/Mr. a répondu le 25 mars 2024
Dear Mr. James,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

6/10 – Acceptable

Kathern

Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
My stay was okay. Lots of street noise. Even though my room was not street side and I kept the window closed, it was still very noisy. Also, the staff were not friendly. I’ve been vacationing in Vietnam for almost two weeks, and O’Gallery was the only hotel where I didn’t feel welcome.
Séjour de 1 nuit en mars 2024
Thomas Nguyen/Mr. a répondu le 25 mars 2024
Dear Mrs. Kathern Sherrard,Thank you very much for taking your time to share your feeling after your stay with us.We are once again sorry as we did not bring you a comfortable stay.We wish to have another chance to welcome you back to correct your mistake by arrange a quiet room and take care you better.Please take care and have a nice day.Kind regards,

10/10 – Excellent

Kelly

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff and breakfast was beyond outstanding! Would highly recommend !
Séjour de 2 nuits en mars 2024
Thomas Nguyen/Mr. a répondu le 22 mars 2024
Dear Mrs. Kelly,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,