Piscine extérieure, parasols, chaises longues
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Gaya Island Resort – Avis

5 out of 5
Gaya Island Resort
Malohom Bay, Pulau Gaya, Tunku Abdul Rahman Park, Gaya Island, Sabah

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 241 avis sur 436." "
Note de 8 – Bien, d’après 145 avis sur 436." "
Note de 6 – Acceptable, d’après 34 avis sur 436." "
Note de 4 – Médiocre, d’après 10 avis sur 436." "
Note de 2 – Terrible, d’après 6 avis sur 436." "

9,0/10

Propreté

9,2/10

Service et personnel

9,0/10

Commodités

9,0/10

État et installations de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Super hôtel
Paradisiaque, buffets copieux et très variés. Juste un regret toutes les activités sont payantes et on reste un peu cloué à la plage de l’hotel . Il y a Bien une plage privée mais du coup bcp de monde de l’hôtel !!! Nous avons passé 4 jours de farniente et de joies
Séjour de 4 nuits en avril 2018

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Paradisiaque
Farniente absolu mais 3 jours suffisent toutes les activités sont payantes
Séjour de 4 nuits en avril 2018

8/10 – Bien

Lesley

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Had a lovely stay, would like to have seen more food options and later bar food service. Activities team were great, reception and waiting staff were not very friendly, expected a higher level of service.
Séjour de 4 nuits en avril 2024

10/10 – Excellent

Siu Chui

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The property has a beautiful setting with the sea and a primary forest as its backdrop. The hotel excursions are excellent with an added inspiration on marine and forest conservation. Coral garden snorkelling and forest trekking are highly recommended. The staff are all genuinely kind and attentive. A very good resort.
Séjour de 4 nuits en février 2024

10/10 – Excellent

Jane

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en décembre 2023

10/10 – Excellent

Minho

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en décembre 2023

10/10 – Excellent

Eiji

Voyage de couple
Points forts : Commodités
It is totally amazing!! The staff are really polite and professional!! But the mosquito are really many. So you should bring medicine lol. If you can go there, you should enjoy their facilities. Especially snorkeling!! The beach in front of pool are really great!! There are clear water and many beautiful fishes. You don’t need to go anywhere, just go to beach with your snorkeling gears!! So I appreciate for your hospitality and great services.
Séjour de 3 nuits en novembre 2023

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
BisyoAd92
自然環境との調和がすばらしい。部屋の清掃も素晴らしい。
キナバル山と日の出
レストランの屋根で朝食のパンケーキをねらう天狗ざる
Séjour de 2 nuits en octobre 2023

10/10 – Excellent

Tracy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en septembre 2023

8/10 – Bien

William

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023

10/10 – Excellent

Sophie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juillet 2023

6/10 – Acceptable

Matthew

Voyage de couple
Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
Starting with the positives, Gaya Island Resort is in a wonderful setting. The accommodation is spacious with nice outlooks, though depending where you are you could have quite an uphill hike to your rooms. We had the buffet meals in the dining room and the standard of what was offered was very high. The staff were very friendly and accommodating. The service however of the management and reservations team leading up to our visit was appalling. Despite having paid in full we were sent automated messages threatening to cancel our booking and keep any monies already paid. When we replied explaining payment had been made and asking for clarification we simply received the same message again. None of these messages came with a name or contact details. Several attempts to ring the reservations line all concluded the same way i.e. being told all the lines were busy and the phone call was dropped. Expedia's initial attempts to contact the resort also failed but we assume they eventually worked, as we received an email from the resort informing us we should ignore the previous messages. No hint of an apology was offered. On top of this, on two of the days we stayed there was, for different periods of time, no water and no electricity. Regarding the water, on one occasion this lasted for over 9 hours. Finally the cleanliness of the resort in some areas was disappointing. In particular the gym floor was covered in sand and even hairs - very unpleasant.
Séjour de 5 nuits en juillet 2023

10/10 – Excellent

Chia Ling,

Séjour de 3 nuits en janvier 2023

8/10 – Bien

Masayuki

Séjour de 2 nuits en janvier 2023

8/10 – Bien

Samantha, Li Cheng

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Villa was nice and spacious. Service was excellent. Food needs to improve
Séjour de 4 nuits en octobre 2022

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en janvier 2020

10/10 – Excellent

YEONGJIN

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
최고에요
요트값비싼거 뺴곤 완전최고. 처음부터 잘알려줘야지 끝날때 보증금 싹날림 ㅠ
Séjour de 1 nuit en février 2020

10/10 – Excellent

Taeyeong

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2020

10/10 – Excellent

Jiwon

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2020

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
非常棒的度假村，潔白的沙灘，透明乾淨的海水，讓人真的非常放鬆。渡假村的工作非常有禮貌，餐點價格雖然有點高，但還算不錯。讓人還會想再去的渡假村。
Séjour de 2 nuits en janvier 2020

10/10 – Excellent

chun chou

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
좋았어요 :) 두번 방문 했었는데 이번에는 한국사람도 중국사람도 정말 많아졌더라구요! 참고하세요~
Séjour de 1 nuit en janvier 2020

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2020

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
這是一家非常棒的渡假村，風景很漂亮，工作人員很和善，讓人非常放鬆，非常推薦。
Séjour de 1 nuit en janvier 2020

10/10 – Excellent

Yen Ying

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Beautiful Gaya Island Retreat
My family and I stayed at GIR for 2 nights and had a great time. The rooms were enormous (complete with separate areas for walk in robes, bathtub, shower, toilet). Room amenities were excellent, with bug spray and ointment for insect bites. Our rooms had fantastic views across the sea to Mt Kinabalu, beautiful to watch the sunrise every morning. The staff were all very friendly and attentive to our needs. We will absolutely be back again. Thank your GIR for a great time!
Séjour de 2 nuits en janvier 2020

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
コストパフォーマンスに優れたリゾート
とてもコストパフォーマンスに優れたリゾートです。島なので、リゾート気分を味わえます。スタッフも笑顔で挨拶してくれ、不快なことはなにもありませんでした。欠点はお湯があまりでないことぐらいです。滞在中は日本人はだれもいなくて、中国人と韓国人が多かったです
Séjour de 2 nuits en janvier 2020

4/10 – Médiocre

Voyageur vérifié

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Each room has a bath tub but there were less hot water in the evening. Even after water filled, many aunts was floating.
Séjour de 1 nuit en décembre 2019
Anna Ng a répondu le 11 janv. 2020
Dear Valued Guest, Thank you for taking the time to share with us your feedback. Your feedback is essential in our effort to improve our service standards. I apologize for the hiccups occurred during your stay. Your comments have been shared with the appropriate departments so that they may be addressed. Thank you for choosing Gaya Island Resort!

8/10 – Bien

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
suggest book activity or dinner reservation early, before arrive as not many slots
Séjour de 3 nuits en janvier 2020
Anna Ng a répondu le 9 janv. 2020
Dear Valued Guest, Thank you for sharing with us your feedback. We were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Thank you for choosing Gaya Island Resort!

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
スタッフ全員の愛想が非常に良く、サービスも最高峰でした。海と山の両方が共存しており、自然を感じながらもリゾート気分を味わうには、ベストな場所だと思います。
Séjour de 2 nuits en janvier 2020

10/10 – Excellent

Voyageur vérifié

Séjour de 3 nuits en décembre 2019
Anna Ng a répondu le 7 janv. 2020
Dear Seo Young, Thank you for taking the time to share your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Gaya Island Resort!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2020
Anna Ng a répondu le 7 janv. 2020
Dear Valued Guest, Thank you for taking the time to share your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Gaya Island Resort!

10/10 – Excellent

Sungkyung

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
천국임
Séjour de 5 nuits en décembre 2019

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved almost everything. The property and rooms were spectacular. pool was beautiful and the food was fantastic. The only thing I didn't absolutely love - mattress softness, having to rent watersports equipment rather than it being included
Séjour de 3 nuits en décembre 2019
Anna Ng a répondu le 7 janv. 2020
Dear Valued Guest, Thank you for taking the time to share your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Gaya Island Resort!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en décembre 2019
Anna Ng a répondu le 7 janv. 2020
Dear Valued Guest, Thank you for taking the time to share your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Gaya Island Resort!

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
家族連れには良いリゾート
ホテルのスタッフはとても良い。 アクティビティについては定員が少なめで思いどおりに予約ができないものもあった。コーラルリーフシュノーケルは有料だがスタッフ2人がついてくれ、30分程リーフを見ながらゆっくり泳ぐというもので、とても満足できた。 他の方も書いているように飲み物と食事は高いが、マレーシアのリゾートは全体的にその傾向がある。 カヤックやSUPも有料だった。 残念なのはベッドヘッドや引き扉などフャブリックを使った部分が饐えた匂いがした事。シーツや布団、ベランダのクッションは大丈夫だった。 全体的にはコタキナバル直行便を使えば移動が楽で良いリゾートだと思う。
Séjour de 4 nuits en décembre 2019

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
飲用水有個味道可以再加強 其他都很完美
Séjour de 2 nuits en décembre 2019

10/10 – Excellent

Alice

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel and staff. A very relaxing island escape.
Séjour de 3 nuits en décembre 2019
Anna Ng a répondu le 7 janv. 2020
Dear Alice, Thank you for taking the time to share your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Gaya Island Resort!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
スタッフの方々はみなさん本当に親切で、すれ違うたびに挨拶してくれ、フレンドリーで気持ちよく過ごせました。
Séjour de 3 nuits en décembre 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en décembre 2019
Anna Ng a répondu le 7 janv. 2020
Dear Valued Guest, Thank you for taking the time to share your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Gaya Island Resort!

2/10 – Terrible

Voyageur vérifié

Séjour de 2 nuits en décembre 2019
Terrence Mogindol a répondu le 28 déc. 2019
Thank you for choosing to stay with us and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. I apologize for the shortfalls you experienced on this visit. Rest assured that I will address your feedback with my team for remedial action and for a better future experience moving forward. If there is anything I can do for you as a gesture of goodwill or if I can be of any assistance, please call on me. We appreciate your continued support and we look forward to welcoming you back soon.

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The water was clear and beautiful, the staff was extremely welcoming, and the experience was overall very relaxing.
Séjour de 4 nuits en octobre 2019
Anna Ng a répondu le 7 janv. 2020
Dear Valued Guest, Thank you for taking the time to share your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Gaya Island Resort!

10/10 – Excellent

WOOCHANGShun, Republic of Korea

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Variety of activities were perfect. Especially for the Sunrise breakfast and Singa BBQ party. All the staffs are always smiling and kind. Mr. Yang who was my first to last staff so friendly and impressively kind. Want to say thank again.
Séjour de 2 nuits en décembre 2019
Anna Ng a répondu le 7 janv. 2020
Dear Woo Chang Sun, Thank you for taking the time to share your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Gaya Island Resort!

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2019
Anna Ng a répondu le 7 janv. 2020
Dear Valued Guest, Thank you for taking the time to share your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Gaya Island Resort!

10/10 – Excellent

Adam

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en décembre 2019
Anna Ng a répondu le 7 janv. 2020
Dear Adam, Thank you for taking the time to share your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Gaya Island Resort!

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel, commodités
アクティビティーも、食事も全て高い。 スタッフのレベルも至って普通。 部屋にもよるのでしょうが、坂道がありレセプションまで遠過ぎるので 年配者には向かない。
Séjour de 2 nuits en novembre 2019
Anna Ng a répondu le 7 janv. 2020
Dear Valued Guest, Thank you for taking the time to share with us your feedback. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience caused to your goodself during your stay with us. Your comments have been shared with the appropriate departments so that they may be addressed. Thank you for choosing Gaya Island Resort!

8/10 – Bien

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Jungle walk and snorkeling ..... . ................. .
Séjour de 3 nuits en novembre 2019
Anna Ng a répondu le 7 janv. 2020
Dear Valued Guest, Thank you for taking the time to share with us your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Gaya Island Resort!

8/10 – Bien

Norlida

Points forts : Service et personnel, confort de la chambre
Séjour de 2 nuits en novembre 2019
Anna Ng a répondu le 7 janv. 2020
Dear Ms Norlida, Thank you for taking the time to share with us your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Gaya Island Resort!

6/10 – Acceptable

Do

Voyage de couple
Points forts : Commodités, état et installations de l’hébergement
체크인하고 짐이 객실로 오지 않아 오래 기다렸어요. 더군다나 와이파이가 안돼서, 아무것도 못하고 2시간 넘게 멍하니 기다렸네요. 프론트로 언제 짐이 오는건지 2번 물어보았고 와이파이 좀 고쳐달라고 2번 부탁했지만, 계속해서 체크 해보겠다고만 답변 받았네요.
Séjour de 2 nuits en novembre 2019
Anna Ng a répondu le 7 janv. 2020
Dear Mr Do, Thank you for taking the time to share with us your feedback. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience caused to your good-self. Your comments have been shared with the appropriate departments so that they may be addressed. Thank you for choosing Gaya Island Resort!

10/10 – Excellent

Voyageur vérifié

Séjour de 4 nuits en novembre 2019
Anna Ng a répondu le 7 janv. 2020
Dear Valued Guest, Thank you for taking the time to share with us your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Gaya Island Resort!

6/10 – Acceptable

HYEOKSU

Points forts : Propreté, confort de la chambre
Séjour de 1 nuit en novembre 2019
Anna Ng a répondu le 7 janv. 2020
Dear Mr Hyeok Su, Thank you for taking the time to share with us your feedback. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience caused to your good-self. Your comments have been shared with the appropriate departments so that they may be addressed. Thank you for choosing Gaya Island Resort!

8/10 – Bien

Voyageur vérifié

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en novembre 2019
Anna Ng a répondu le 7 janv. 2020
Dear Valued Guest, Thank you for taking the time to share with us your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Gaya Island Resort!