Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.Plus de renseignementsS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 963 avis sur 2013." "
10 – Excellent
963
Note de 8 – Bien, d’après 608 avis sur 2013." "
8 – Bien
608
Note de 6 – Acceptable, d’après 234 avis sur 2013." "
6 – Acceptable
234
Note de 4 – Médiocre, d’après 117 avis sur 2013." "
4 – Médiocre
117
Note de 2 – Terrible, d’après 91 avis sur 2013." "
2 – Terrible
91
8,4/10
Propreté
8,8/10
Service et personnel
8,0/10
Commodités
8,0/10
État et installations de l’hébergement
8,0/10
Écoresponsabilité
Avis
6/10 – Acceptable
Maxime
Voyage de couple
30 mars 2024
Points faibles : Service et personnel
Even if it’s a lodge, motel, hotel, resort…the main thing that need to be on the top priority of the establishment is the actual confort of sleeping. That being said, the 11pm curfew for the noise level is kind of ridiculous when you are trying to get some rest. I won’t suggest this place to no one.
Maxime
Séjour de 1 nuit en mars 2024
Nick a répondu le 31 mars 2024
I am so sorry to hear about your experience with the loud noise coming from fellow travelers. We do apologize sincerely for the inconvenience and do have security to deal with the noise levels as it becomes nighttime. Thank you for your feedback as it will help us improve the experience for other guests. I hope we can earn your return in the future!
10/10 – Excellent
Lauryn
Voyage en groupe
8 juill. 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was very good, clean and the personal is very nice!
Lauryn
Séjour de 1 nuit en juin 2023
10/10 – Excellent
Sophie
Voyage en famille
23 oct. 2021
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Cher mais très bien
Hôtel très confortable, propre et bien placé pour se déplacer à pied. Je le recommande.
+ : confort des lits , piscine intérieure, propreté et service irréprochable,
- : un seul ascenseur et les escaliers pas centraux, le prix, la vue de notre chambre (toit)
Sophie
Séjour de 2 nuits en octobre 2021
10/10 – Excellent
Grayce
Voyage de couple
28 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The pool was great! Room was comfortable and staff was very friendly and helpful. Great location
Grayce
Séjour de 4 nuits en mai 2024
10/10 – Excellent
Robert
27 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very happy with our experience. Staff and accommodations were very good. One thing that would have been appreciated would be fresh coffee in the lobby.
Robert
Séjour de 4 nuits en mai 2024
John a répondu le 27 mai 2024
Thank you, Mr. Robert, for taking the time to leave us a review. We are so happy you loved your stay. We look forward to seeing you again soon.
8/10 – Bien
John
25 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
John
Séjour de 3 nuits en mai 2024
John a répondu le 27 mai 2024
Thank you, Mr. John, for taking the time to leave us a review. We are so glad you enjoyed your stay with us. We look forward to seeing you again soon.
10/10 – Excellent
sean
Voyage en famille
24 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great pool area and convenience
sean
Séjour de 1 nuit en mai 2024
John a répondu le 24 mai 2024
Thank you Mr. Sean, for taking the time to leave us a review. we are so glad you enjoyed your stay we look forward to seeing you again soon.
6/10 – Acceptable
Stephen
23 mai 2024
Stephen
Séjour de 1 nuit en mai 2024
John a répondu le 24 mai 2024
Thank you Stephen, for taking the time to leave us a review. we are so glad you enjoyed your stay we look forward to seeing you again soon.
10/10 – Excellent
Heather
Voyage en famille
22 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We love the pool… it’s the main reason our son always wants to stay there! The staff is amazing and the rooms are always clean!
Heather
Séjour de 2 nuits en mai 2024
John a répondu le 24 mai 2024
Thank you, Mrs. Heather, for taking the time to leave us a review. we are so glad you enjoyed your stay we look forward to seeing you again soon.
8/10 – Bien
Darcie, Hebron
19 mai 2024
Points forts : État et installations de l’hébergement
The room was large with comfy beds and pillows. A balcony was nice to watch the world go by. Easy walk to downtown. The only negative was very low water pressure for some reason
Darcie
Séjour de 1 nuit en mai 2024
John a répondu le 20 mai 2024
Thank you, Darcie, for taking the time to leave us a review. We will look into the water pressure issue. We are so glad you loved your stay and look forward to seeing you again in the near future.
8/10 – Bien
Jay, Mills River
Voyage en famille
19 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a nice stay.
Jay
Séjour de 1 nuit en mai 2024
John a répondu le 20 mai 2024
Thank you, Mr. Jay, for taking the time to leave us a review. We are so glad you loved your stay and look forward to seeing you again in the near future.
10/10 – Excellent
Jennifer
Voyage de couple
19 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Some of the areas looked a little dated, but overall it is great. The pool was completely overrun with kids when we were there, but it looked really nice.
Jennifer
Séjour de 3 nuits en avril 2024
John a répondu le 19 mai 2024
Thank you, Mrs. Jennifer, for taking the time to leave us a review. We are so glad you loved your stay. WE do have several exciting new updates coming to the hotel over the next several months. We look forward to seeing you again soon and showing those changes off.
8/10 – Bien
Janice, Bella Vista
Voyage de couple
18 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room was clean and comfortable, staff courteous and prompt. Hotel is vintage but our room was nicely updated. Zero complaints. A short walk to restaurants and downtown shops. Would definitely stay again.
Janice
Séjour de 1 nuit en mai 2024
John a répondu le 19 mai 2024
Thank you Mrs. Janice, for taking the time to leave us a review. We are so glad you loved your stay, and we look forward to seeing you again very soon.
10/10 – Excellent
Brandalyn, Dorr
Voyage en famille avec de jeunes enfants
17 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
There was nothing wrong it was really nice
Brandalyn
Séjour de 4 nuits en mai 2024
John a répondu le 21 mai 2024
Thank you, Brandalyn, For taking the time to leave us a review. We are so glad you enjoyed your stay with us. We look forward to seeing you again soon.
10/10 – Excellent
Cynthia
Voyage de couple
17 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and quiet. Easy access to downtown
Cynthia
Séjour de 2 nuits en mai 2024
John a répondu le 19 mai 2024
Thank you Mrs. Cynthia for taking the time to leave us a a review. we are so glad you enjoyed your stay and we look forward to seeing you again soon.
10/10 – Excellent
David
17 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
David
Séjour de 2 nuits en mai 2024
John a répondu le 18 mai 2024
Thank you, Mr. David, For taking the time to leave us a review. We are so glad you enjoyed your stay, and we look forward to seeing you again soon
10/10 – Excellent
Neil
Voyage en famille avec de jeunes enfants
17 mai 2024
Points forts : Propreté, service et personnel et commodités.
Fun and exciting pool area, the facility is definitely older but well maintained. Friendly and attentive staff.
Neil
Séjour de 1 nuit en mai 2024
John a répondu le 18 mai 2024
Thank you, Mr. Neil , For taking the time to leave us a review. We are so glad you enjoyed your stay, and we look forward to seeing you again soon
10/10 – Excellent
BOBBIE
15 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
BOBBIE
Séjour de 3 nuits en mai 2024
John a répondu le 18 mai 2024
Thank you, Mr. Bobbie, For taking the time to leave us a review. We are so glad you enjoyed your stay, and we look forward to seeing you again soon
10/10 – Excellent
sonya
Voyage en famille
14 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love this hotel!!
sonya
Séjour de 2 nuits en mai 2024
John a répondu le 18 mai 2024
Thank you, Mrs. Sonya For taking the time to leave us a review. We are so glad you enjoyed your stay, and we look forward to seeing you again soon
10/10 – Excellent
sonya
Voyage en famille
14 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We love this hotel!!!! The staff is so nice and the bed is comfy. Definitely one of the best, affordable hotels in the area.
sonya
Séjour de 1 nuit en mai 2024
Natasha a répondu le 14 mai 2024
Thank you for taking the time out to leave us a review. We are glad you enjoyed your stay with us. We are looking forward to seeing you again.
10/10 – Excellent
Amanda
Voyage de couple
13 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Love this place easy walk friendly service beautiful place
Amanda
Séjour de 2 nuits en mai 2024
Nick a répondu le 14 mai 2024
Thank you for your feedback! We try to take care of the hotel and continue to update her! I’m glad you found the staff pleasant, we like to think this is what makes us different from the corporate options. Hope to see you again in the near future!
8/10 – Bien
Lora
Voyage en famille
13 mai 2024
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Staff was very friendly. The trolley stop is right at the corner of the parking lot. The pool is open late. Rooms were mostly clean, when we arrived it was late and did not notice bathroom had not been cleaned till morning. However, maid service comes everyday to clean your room and give fresh towels. They are very kind. Different elevators seem to be out of order at different times and phones don't work properly. Only one restaurant on property, however, this property is within walking distance of many other options. The hotel was clean and parking lot felt very safe. The pool area has lots of room for everyone to spread out. Someone can always be found at the front desk.
Lora
Séjour de 3 nuits en mai 2024
Nick a répondu le 14 mai 2024
We are in the process of renovation and every bit of feedback helps us in the process! I’m glad you found the positives to be a delight, and I sincerely apologize about the phones going down during the storm. The elevator is another item that is being worked on, and we apologize for that but are happy you had an enjoyable experience overall. Again, thank you for your feedback!
10/10 – Excellent
JD
12 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel for the price.
JD
Séjour de 2 nuits en mai 2024
John a répondu le 12 mai 2024
Thank you, J.D., for taking the time to leave us a review. We are so glad you enjoyed your stay with us. We look forward to seeing you again soon
10/10 – Excellent
Shelia, Temple
12 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I liked the area the property sat in. Close but far enough off the strip to be away from the busier parts. Pool area was awesome and the staff were the best. I will return here. I was able to walk the entire area.
Shelia
Séjour de 2 nuits en mai 2024
John a répondu le 12 mai 2024
Thank you, Mrs. Shelia, for taking the time to leave us a review. We are so glad you loved your stay, and we look forward to seeing you again very soon.
10/10 – Excellent
Ricardo
Voyage de couple
12 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The pools available were awesome
Ricardo
Séjour de 1 nuit en mai 2024
John a répondu le 12 mai 2024
Thank you, Mr. Ricardo, for taking the time to leave us a review. We are so glad you loved your stay, and we look forward to seeing you again very soon.
6/10 – Acceptable
Stacey K
12 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Stacey K
Séjour de 2 nuits en avril 2024
Nick a répondu le 14 mai 2024
Thank you for taking the time to leave us feedback! We hope to see you in the near future!
10/10 – Excellent
Lawrence
Voyage en famille
12 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice and convenient
Lawrence
Séjour de 1 nuit en mai 2024
John a répondu le 13 mai 2024
Thank you, Mr. Lawrence, for taking the time to leave us a review. We are so glad you enjoyed your stay with us. We look forward to seeing you again soon
6/10 – Acceptable
Jason
11 mai 2024
Points forts : Service et personnel
Jason
Séjour de 1 nuit en avril 2024
John a répondu le 12 mai 2024
Thank you, Mr. Jason, for taking the time to leave us a review. We are so glad you enjoyed your stay, all though I see it wasn't perfect. Please let us know what we can do better in the future to make your stay better and we look forward to seeing you again very soon.
8/10 – Bien
Tara
10 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Rooms and hotel could use some updates
Tara
Séjour de 1 nuit en mai 2024
John a répondu le 10 mai 2024
Thank you, Mrs. Tara, for leaving us a review. We do have several new upgrades coming to the hotel over the next several months. We look forward to showing them off to you soon.
6/10 – Acceptable
Nadya
10 mai 2024
Points forts : Service et personnel
Nadya
Séjour de 1 nuit en mai 2024
John a répondu le 11 mai 2024
Thank you, Mrs. Nadya, for taking the time to leave us a review. Were glad you enjoyed your stay. But i see it was not perfect. we would appreciate feedback to make your next experience more enjoyable. We look forward to seeing you again soon.
10/10 – Excellent
Christine
Voyage en famille avec de jeunes enfants
10 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was very friendly. Don’t like the very small single cup coffee makers in the room. You could also speak with the restaurant about offering free coffee all day instead of getting only in the morning.
Christine
Séjour de 2 nuits en mai 2024
Natasha a répondu le 10 mai 2024
Thank you for taking the time out for leaving us a review. As a staff we try our best to provide the best service possible for you the guest to enjoy your stay with us. I am sorry the coffee makers were smaller than was expected but we provide additional coffee for the rooms which is available at any time convenient to you. The restaurant is not operated by the hotel and at present only open for breakfast and dinner.
10/10 – Excellent
Mary
Voyage en groupe
10 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hotel was clean and location was great
Mary
Séjour de 3 nuits en mai 2024
Natasha a répondu le 10 mai 2024
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay with us. We look forward to seeing you again.
6/10 – Acceptable
Tom
8 mai 2024
Points forts : Service et personnel
Tom
Séjour de 1 nuit en mai 2024
John a répondu le 9 mai 2024
Thank you Mr. Tom for taking the time to leave us a review we are so glad you enjoyed your stay and look forward to seeing you again soon.
10/10 – Excellent
Dennis
7 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Dennis
Séjour de 1 nuit en mai 2024
John a répondu le 9 mai 2024
Thank you, Mr. Dennis, for taking the time to leave us a review. We are so glad you enjoyed your stay with us. We so look forward to seeing you again soon
8/10 – Bien
Raj
Voyage en famille
7 mai 2024
Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Commodités
Its a nice hotel within walkable distance from downtown Gatlinburg. Indoor swimming pool is nice, and surrounding environment is very nice. Over all we had a pleasant stay at this hotel. Will definitely remember this place of when we visit Smokies.
Raj
Séjour de 1 nuit en mai 2024
John a répondu le 7 mai 2024
Thank you, Mr. Raj, for taking the time to leave us a review. We are so glad you loved your stay with us and we look forward to seeing you again soon.
10/10 – Excellent
SHIRLEY
Voyage de couple
6 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was same as pictures here!! Great service definitely will book again
SHIRLEY
Séjour de 2 nuits en mai 2024
Nick a répondu le 6 mai 2024
Thank you for your feedback! I am so thrilled you enjoyed your stay! Until next time!
10/10 – Excellent
Cory
5 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
john at the desk was very helpful! 5 stars
Cory
Séjour de 1 nuit en mai 2024
Nick a répondu le 6 mai 2024
John is a gem here at the hotel, will definitely pass this onto him, he will be delighted to hear this! We hope your stay was wonderful, and highlighted by John’s caring nature! Hope to see you return!
8/10 – Bien
Freddy
3 mai 2024
Freddy
Séjour de 1 nuit en avril 2024
John a répondu le 24 mai 2024
Thank you, Freddy, for taking the time to leave us a review. we are so glad you enjoyed your stay we look forward to seeing you again soon.
10/10 – Excellent
Rebecca
Voyage de couple
2 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The property was quiet, the staff, wonderful and honestly, loved being across from the pool with the waterfall. We'll come back. Thank you.
Rebecca
Séjour de 3 nuits en avril 2024
Nick a répondu le 3 mai 2024
I am so happy you enjoyed your stay! Hope to see you again, I will pass this onto the staff! They will be thrilled to hear your feedback!
10/10 – Excellent
Jamie
Voyage en famille
2 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean, quiet, great atmosphere, and onsite dining. The beds and pillows were also very comfortable. We will stay here again our next trip to Gatlinburg
Jamie
Séjour de 2 nuits en avril 2024
Natasha a répondu le 2 mai 2024
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay with us. We look forward to seeing you again..
8/10 – Bien
Fred
Voyage en famille, Voyage en groupe
2 mai 2024
Points forts : Propreté, service et personnel et commodités.
Friendly staff, clean, if older rooms. Hallways, elevators, and stairways need some painting and/or serious cleaning. Pizza delivery trucks parked in the lot need to be better organized. Looks cheap and sloppy.
Fred
Séjour de 3 nuits en avril 2024
Natasha a répondu le 2 mai 2024
Hello Fred, thank you for leaving us a review. Sorry that your stay was unsatisfactory. We will be doing some renovations in a few months and will ensure that proper cleaning to property is done. We will also reach out to the relevant person in charge of these vehicle to ensure things are in an orderly manner that you can enjoy you stay with us next time.
6/10 – Acceptable
johana
28 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The room was clean and the pool was great the only thing we didn’t like is that the walls were really thin. We could hear everything next door and in the early morning alll the kids running and screaming on the hall and next to our room woke us up at 6:30 am. We couldn’t rest that much. The rest was ok and great location.
johana
Séjour de 1 nuit en avril 2024
Nick a répondu le 29 avr. 2024
Thank you so much for taking the time to leave a review! We are sorry about your experience with the groups and their level of noise. We are making some major renovations this coming winter, your feedback will greatly help in the decisions we make to make this hotel we have all come to love a place you’d love to return to! If you have any further questions or comments, do not hesitate. Again, we are sorry about the kids being so loud.
4/10 – Médiocre
Jon
28 avr. 2024
Points faibles : Service et personnel
Jon
Séjour de 2 nuits en avril 2024
Nick a répondu le 29 avr. 2024
Hello Jon, I’m sorry you found your stay unsatisfactory. If you wouldn’t mind emailing us to explain the issue, it would be greatly helpful.
10/10 – Excellent
Ann
Voyage de couple
28 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great pizza place, excellent front desk and pool is beautiful!
Ann
Séjour de 1 nuit en avril 2024
Nick a répondu le 29 avr. 2024
Thank you! We were very happy to have hosted you at our lodge! We will be doing some renovations this coming winter, so please come back and see the changes next year! We are thrilled you enjoyed our staff, restaurant, but above all, your stay!
10/10 – Excellent
Christopher
Voyage en famille
26 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Availability
Christopher
Séjour de 1 nuit en avril 2024
John a répondu le 26 avr. 2024
thank you for taking the time to leave us a review. We are so glad you enjoyed your stay with us. We look forward to seeing you again soon.
10/10 – Excellent
Candy
22 avr. 2024
Candy
Séjour de 3 nuits en avril 2024
John a répondu le 12 mai 2024
Thank you, Mrs. Candy, for taking the time to leave us a review. We are so glad you enjoyed your stay with us. We look forward to seeing you again soon
4/10 – Médiocre
Karina
22 avr. 2024
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Is super old, maybe was never renovated
Karina
Séjour de 1 nuit en avril 2024
John a répondu le 22 avr. 2024
Hello Karina,Were so glad you took the time to leave us a review. It has been a short period of time since the last renovation of the hotel. However, I have good news. Over the next several months we have several large upgrades coming to the hotel. We hope to see you again soon. So, we can show off what's been done.
8/10 – Bien
Kevin
Voyage de couple
21 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Its was good enough, nice inside pool.
Kevin
Séjour de 1 nuit en mars 2024
John a répondu le 21 avr. 2024
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay with us. We look forward to seeing you again soon.
2/10 – Terrible
Serena
Voyage en famille avec de jeunes enfants
19 avr. 2024
Points faibles : Propreté, état et installations de l’hébergement
Parking lot set up was horrible, hotel was not very clean, walls were so thin we could hear neighbors talking in their room. Very poor experience and will never stay there again.
Serena
Séjour de 1 nuit en février 2024
John a répondu le 20 avr. 2024
Thank you for taking the time to leave us a review. We are very sorry you did not enjoy your stay. We will take your issues into consideration as we have plans for several large improvements to the hotel over the next several months. We hope you give us a chance to do better in the future!
10/10 – Excellent
Kayli
Voyage en famille
19 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean , very nice , had a pleasant stay !
Kayli
Séjour de 2 nuits en avril 2024
John a répondu le 19 avr. 2024
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay with us. We look forward to seeing you again.