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Grand Hotel Imperiale - Preferred Hotels & Resorts  – Avis

5 out of 5
Grand Hotel Imperiale - Preferred Hotels & Resorts
Via Mazzini 20, Forte dei Marmi, LU

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 23 avis sur 39." "
Note de 8 – Bien, d’après 11 avis sur 39." "
Note de 6 – Acceptable, d’après 3 avis sur 39." "
Note de 4 – Médiocre, d’après 0 avis sur 39." "
Note de 2 – Terrible, d’après 2 avis sur 39." "

9,2/10

Propreté

9,0/10

Service et personnel

9,4/10

Commodités

8,6/10

État et installations de l’hébergement

9,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Salvatore

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lieu d'une grande classe et personnel très professionnel digne de son rang
Séjour de 2 nuits en novembre 2023
GHI Team a répondu le 25 nov. 2023
Dear Guest,Thank you for your positive review!We're thrilled to hear that you found our staff to be professional during your stay at Grand Hotel Imperiale. It's our commitment to provide exceptional service, and we're delighted that it made a positive impression on your experience. We look forward to welcoming you back for another memorable stay.Best regards,

10/10 – Excellent

Richard

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bel hôtel Service parfait A découvrir
Séjour de 1 nuit en août 2018
Valentino Casamenti - Front Office Manager a répondu le 13 sept. 2018
Dear Richard, Thank you very much for your lovely feedback. I am so pleased you enjoyed your time at Grand Hotel Imperiale, it was our pleasure to have hosted you and we hope to welcome you back soon. Warm Regards

10/10 – Excellent

Claudio, Ventabren

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Inoubliable
Exceptionnel et très raffiné

10/10 – Excellent

FLO1819

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

10/10 – Excellent

Abdullah, St Johns

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hotel was very nice. Staff were amazing. Services were unmatched.
Séjour de 2 nuits en mai 2024
GHI Team a répondu le 6 mai 2024
Dear Mr. Abdullah,Thank you so much for your amazing feedback. I am delighted that you had such a wonderful stay at Grand Hotel Imperiale. It was our pleasure to have hosted you and we hope to welcome you back soon! Warm regards,

10/10 – Excellent

Luigi Junior

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2023
GHI Team a répondu le 31 oct. 2023
Dear Guest, Thank you so much for your amazing feedback. I am delighted that you had such a wonderful stay at Grand Hotel Imperiale. It was our pleasure to have hosted you and we hope to welcome you back soon! Warm regards,

10/10 – Excellent

David

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mai 2023
GHI Team a répondu le 3 juin 2023
Dear Guest,We take the opportunity of this excellent rate to thank you for sharing your experience at the Grand Hotel Imperiale. We will be glad to welcome you once again in the near future, Best Regards Grand Hotel Imperiale Team

10/10 – Excellent

Gabriel

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stay, great place
EXCELLENT HOTEL, staff was amazing, especially Diego.
Séjour de 2 nuits en janvier 2023
Grand Hotel Imperiale a répondu le 25 janv. 2023
Dear Mr. Aldao, thank you very much for sharing with us your kind review. We are delighted you enjoyed your stay at Grand Hotel Imperiale and we met your expectations. We look forward to welcoming you back.Kind regards, Grand Hotel Imperiale Team

8/10 – Bien

Madeleine

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en octobre 2022

10/10 – Excellent

Jane

Séjour de 2 nuits en septembre 2022

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice hotel indeed, small but beautiful. helpful and friendly staff. good location but no access to the sea (100m away). Reasonable breakfast, nothing spectacular but good. Hotel recommended beach club was pretty much a disaster (Bochelli's beach club). There are much better options for similar prices (Tiga is one for instance).
Séjour de 2 nuits en juin 2021

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 7 nuits en septembre 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en septembre 2019

10/10 – Excellent

Voyageur vérifié

Séjour de 4 nuits en juillet 2019
Valentino Casamenti - General Manager a répondu le 9 sept. 2019
Gentile Ospite, Grazie molte per la sua recensione. Ci fa piacere leggere che ha apprezzato il Suo soggiorno presso il Grand Hotel Imperiale. La aspettiamo presto in occasione della sua prossima visita a Forte dei Marmi. Dear Guest, Thank you very much for your lovely feedback. With my hopes to welcome you back again soon! Warm Regards

8/10 – Bien

Elisa

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juillet 2019
Valentino Casamenti - General Manager a répondu le 9 sept. 2019
Gentile Ospite, La ringraziamo per la Sua recensione. Siamo lieti di aver incontrato le Sue aspettative e ci auguriamo di averLa ancora tra i nostri Ospiti al Grand Hotel Imperiale.

10/10 – Excellent

Krzysztof

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en avril 2019
Grand Hotel Imperiale a répondu le 24 avr. 2019
Dear Mr. Krzysztof, Thank you so much for your amazing feedback. I am delighted that you had such a wonderful stay with us. It was our pleasure to have hosted you and we hope to welcome you back soon! Warm regards,  Valentino Casamenti General Manager

10/10 – Excellent

Fifi

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en avril 2019
Grand Hotel Imperiale a répondu le 24 avr. 2019
Dear Fifi, We take the opportunity of this excellent rate to thank you for sharing your experience at the Grand Hotel Imperiale. We will be glad to welcome you once again in the near future, Best Regards Valentino Casamenti General Manager

6/10 – Acceptable

TURKI

Points forts : Service et personnel
Séjour de 3 nuits en mars 2019
Grand Hotel Imperiale a répondu le 24 avr. 2019
Dear Mr >Turki, Thank you for choosing Grand Hotel Imperiale and sharing this score regarding your last experience with us. Special greetings from the entire Staff, it is the best reward for us to know you found yourself so well. We look forward welcoming you soon. Best Regards Valentino Casamenti General Manager

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement
Imperiale ?!@
Hotel molto pretenzioso. Molta scena e non altrettanta sostanza. Colazione basica. Spa assolutamente non all'altezza.Piccola e poco confortevole. Son andata sabato pomeriggio, ( I we in questo periodo sono i giorni con la massima affluenza di ospiti) e non c'è una persona all'accoglienza, bisogna arrangiarsi !! Junior suite confortevole ma non insonorizzata a dovere. Si sentono tutti i rumori delle stanze vicine.
Séjour de 2 nuits en février 2019
Grand Hotel Imperiale a répondu le 3 mai 2019
Gentile Ospite, La ringraziamo per aver lasciato le sue impressioni sulla nostra struttura e come sempre cogliamo l’occasione per far tesoro dei consigli per riuscire a migliorare sempre più il nostro servizio da poter offrire a tutti i nostri gentili ospiti. Nel ringraziarLa ancora una volta per aver lasciato le Sue impressioni, per noi è sempre un motivo ed uno stimolo per migliorarci, La salutiamo sperando comunque di averLa ancora come nostro ospite, dove faremo di tutto per far migliorare il Suo giudizio. Cordiali Saluti Valentino Casamenti GM

8/10 – Bien

Tiffany

Points forts : Propreté, service et personnel et confort de la chambre.
Not a 5-star hotel, but nice enough
This is not a 5-star hotel. Clean and comfortable with good and attentive service, but the hotel seems a bit outdated and absolutely not worth the high cost for the rooms or the restaurant. Rooms were a standard hotel room for size and decor, nothing special. I will say that all the employees were lovely and it does seem to be in a good area. In my opinion, this should have been about $100 less per night than what we paid.
Séjour de 1 nuit en octobre 2018
Valentino Casamenti - General Manager a répondu le 1 déc. 2018
Dear Mrs. Tiffany, Thank you for your comment and rating shared. Any feedback shared about the experience spent at the Grand Hotel Imperiale is a great opportunity to maintain our high standard of service. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely

10/10 – Excellent

Melania

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Esperienza da sogno
Tutto perfetto. Lo consiglio
Séjour de 3 nuits en juin 2018
Valentino Casamenti - Front Office Manager a répondu le 15 sept. 2018
Gentile Melania, grazie molte per la Sua recensione. Ci fa piacere leggere che ha apprezzato il Suo soggiorno presso il nostro Hotel, La aspettiamo presto in occasione della sua prossima visita a Forte dei Marmi. Cordiali Saluti

10/10 – Excellent

Michele

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Eccellente
Posizione e gentilezza del personale e pulizia rendono questo lussuoso hotel un vero gioiello
Séjour de 1 nuit en mai 2018
Valentino Casamenti - Front Office Manager a répondu le 15 sept. 2018
Gentile Michele, siamo lieti di apprendere che il Suo soggiorno presso il nostro Hotel sia stato di Suo gradimento. La ringraziamo per questa recensione positiva e speriamo di poterLa accogliere nuovamente come nostro ospite. Cordiali Saluti

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Al Forte in Centro nel Lusso
La posizione con vicino tutto spiaggia centro eccetera. La bellezza della struttura è la gentilezza del personale
Séjour de 1 nuit en janvier 2018
Valentino Casamenti - Front Office Manager a répondu le 15 sept. 2018
Gentile Ospite, La ringraziamo per la Sua recensione. Siamo lieti di aver incontrato le Sue aspettative e ci auguriamo di averLa ancora tra i nostri Ospiti. Cordiali Saluti

8/10 – Bien

Renè, Roma

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
hotel elegante , molto centrale, buon personale
bella stanza grande ben arredata, ottimo letto, esposizione laterale non il massimo, bel bagno, buoni materiali, purtroppo colazione extra molto cara, parcheggio interno non adatto a macchine basse, pagato lo stesso importo per parcheggio esterno...., ma bella stesura elegante e molto centrale, personale molto gentile e professionale.
Séjour de 1 nuit en janvier 2018
Valentino Casamenti - Front Office Manager a répondu le 15 sept. 2018
Gentile Renè, innanzitutto grazie per aver scelto Il Grand Hotel Imperiale e per aver condiviso con noi la Sua Esperienza. E' sempre un piacere ricevere apprezzamenti come il Suo, in quanto il nostro principale obiettivo è soddisfare le aspettative dei nostri Ospiti. Ci prenderemo cura anche dei suoi suggerimenti e ovviamente l'aspettiamo presto per sorprenderLa ancora una volta con la nostra professionalità e cortesia. Cordiali Saluti

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A Highly recommended hotel!
A hotel has a great location, a beach club access (in some types of rooms it is included in nightly price). The breakfast is an unexpected variety of Italian food originating from Tuscany.The rooms are clean and spacious.The design is quite particular,but nice. The staff is welcoming and nice.
Séjour de 2 nuits en août 2017

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel is centrally located. Rooms are a bit dated but clean and comfortable. Staff is great.
Séjour de 4 nuits en août 2017

8/10 – Bien

victoria

Points forts : Propreté
Сервис не для 5-им звёзд
Очень плохой сервис, начиная с заселения, впервые на рецепшен молодой человек не мог найти бронь, искал полчаса.Вначале сказал вы не проживаете здесь .Представляете услышать впервые за 10 лет и бронировали не через левый сайт.Потом, когда дочь показала бронирование на итальянском, наконец нашёл, но сказал, что эта бронь на Крылову, а мы Кусенковы, но все таки ключ дал.Прийдя в номер, увидели приветственное письмо на нашу фамилию.Когда подошли к русскоговорящей Ирине и попросили организовать встречу с главным менеджером для объяснения ситуации, так и не получили.Вообще Ирина непонятно зачем там?!Такого русскоговорящего, который не смог решить ни одного вопроса, я не видела.Просили у неё доставить в номер ватные диски с палочками, прождали 2 дня и уже сами позвонили на рецепшен и в течение 2- х минут получили.Просто с языком проблемы, поэтому к ней и обращались.Ресторан заказывала 2 дня, все не работают, а потом пришли на рецепшен в 9.40 утра и в течение 5 минут нам забронировали 2 ресторана, спасибо.На завтраке вообще официант подходит на пятый раз для принятия заказа на кофе, народу никого.Вот и не поняла, что же это за чудо отель с ценами выше , чем на Лазурном берегу и с нулевым сервисом ?!Единственное это хороший номер и убирали хорошо, нет вопросов.Никому не смогу рекомендовать .
Séjour de 5 nuits en juillet 2017

2/10 – Terrible

Diego

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel deludente
Struttura non all'altezza delle aspettative, servizio scadente, poca professionalità.

8/10 – Bien

abdulaziz

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Exceptional stay.
Our stay was Amazing, the hotel upgrade our room to a junior suite. the wifi signal was low so i called the reception for help and they put a modem in our room! and that was great! Love it. definitely will come back again.

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel rooms are VERY dated.
The charge for the rooms in this hotel are way over priced for what you are getting.There is a dirty shower curtain where the water from the shower floods the entire bathroom and goes into the bedroom.The bed belongs in a Holiday Inn.The mattress is hard as a rock-you feel all the springs in the bed.The pillows are stone hard.The bed is basically on the floor - its that low to the ground.The put you in a handicap room without getting your consent.For 1k USD a night- I would RUN away from this overpriced prehistoric monument they call a "5 star hotel." The hotel is undeserving of 3 stars to say the least.Every room is horrible.Our friends stayed in what the hotel calls a "Junior Suite" which was dark and dingy and the shower pressure was equivalent of a sprinkle which made them go to a local hair salon for a hair wash.I would never return to this hotel.The entire area is a tourist trap overcharging their visitors-the juice at breakfast is 20 Euros. RUN AWAY - DO NOT STAY HERE!

10/10 – Excellent

Abraham, Mexico

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
excelente ubicación , cerca de la playa
el personal de lo mas amable, muy limpio todo, la ubicación inmejorable

6/10 – Acceptable

susan, london

Points forts : Propreté, service et personnel
Points faibles : Confort de la chambre
Hotel was about 10 minute walk to beach Hotel very tired and needs a refurbishment Bedroom very small and pretty dismal No water supplied in bedroom what you would normally expect in a so called 5 star hotel this was a money making hotel The breakfast for 25 euros a person very poor again not a 5 star breakfast But on a good note the staff were helpful and very friendly But on a cost front they are better hotels in Europe would not return

8/10 – Bien

Dmitry

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

8/10 – Bien

areej , dubai

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely hotel in excellent location
Recommended hotel though it's own beach was not up to the standard.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
How much you like the hotel will depend upon how much you like Forte dei Marmi. The town is undeniably luxurious in a very blingy sort of way - and so is the hotel. And both are expensive. The staff were helpful and friendly at all times both in the hotel and on the beach.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Tutto perfetto !!!
3 giorni speciali , in un hotel fantastico !

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

10/10 – Excellent

Gil

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great Hotel
For those that like Forte this is a wonderful hotel, walking distance from the center. If you don't like glitz, it may be over the top for you...with the gold leather chairs and sofas, and gold flecks on the beige corridor walls..I found it fun!

10/10 – Excellent

Roger, Wollerau

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Das Hotel liegt in Forte dei Matmi am besten Platz
Wie in den meisten Hotels, sind die Betten nicht so bequem wie ich mir das wünsche. Das Hotel und der Pool sind Super und auch das kleine aber feine SPA ist schön gemacht. Zum Strand ist es zu Fuss ein paar Minuten und auch dort wird vom Hotel der beste Service geboten. Der Aufenthalt lohnt sich auf jeden Fall.