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Hotel Indigo Frisco, an IHG Hotel – Avis

3.5 out of 5
Hotel Indigo Frisco, an IHG Hotel
2985 Avenue of the Stars, Frisco, TX

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 647 avis sur 1009." "
Note de 8 – Bien, d’après 179 avis sur 1009." "
Note de 6 – Acceptable, d’après 87 avis sur 1009." "
Note de 4 – Médiocre, d’après 51 avis sur 1009." "
Note de 2 – Terrible, d’après 45 avis sur 1009." "

9,2/10

Propreté

8,8/10

Service et personnel

8,6/10

Commodités

9,2/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Paul

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice area, good parking. Small but nice pool. Close to shopping mall. Good breakfast.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Shantal

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Tashayler

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The over all atmosphere inside is so nice. The open social area and dinner area is open and clean. The room is Devine. Mr. Ray at the front desk was very kind and informative. Amazing customer service. We will definitely visit again.
Séjour de 1 nuit en mai 2024
KG a répondu le 24 mai 2024
Thank you for staying with us recently and for taking the time to provide your feedback. We hope you will come back again the next time you visit the Frisco area.Kind Regards,

10/10 – Excellent

Patrick, Florence

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was excellent
Séjour de 2 nuits en mai 2024
KG a répondu le 24 mai 2024
Thank you for staying with us recently and for taking the time to post your rating from your stay. We hope to see you again in the near future.Kindest Regards,

10/10 – Excellent

Precious

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great property and convenient area. The only thing I would hope is that their contact line is made available I tried calling several times and was unable to get in contact but other than that everything was perfect.
Séjour de 2 nuits en mai 2024
KG a répondu le 22 mai 2024
We appreciate you taking the time to provide your review and feedback from your recent stay with us. We were sorry to hear you were unable to get through to us. We did have a few days recently where our lines were down, so we apologize for that. You can always call the 800# with IHG and someone should be able to assist you with general questions. Again, that was hopefully an isolated situation. Thank you again, and we hope to see you again soon.Kindest Regards,

6/10 – Acceptable

Haylee

Points forts : Propreté
Séjour de 1 nuit en mai 2024
KG a répondu le 22 mai 2024
Thank you for staying with us recently. We appreciate your feedback and hope you will give us another opportunity to serve you and to receive 5 out of 5.Sincerely,

10/10 – Excellent

Brandon

Voyage d’affaires
Points forts : Commodités, état et installations de l’hébergement
Great Bar, Service & affordability.
Séjour de 2 nuits en mai 2024
KG a répondu le 22 mai 2024
We would like to thank you for staying with us recently and for providing your rating from your stay. We hope you will come back to see us again at the Hotel Indigo the next time you visit the Frisco, TX area.Warmest Regards,

6/10 – Acceptable

Cinda

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
The first morning, Saturday, an awesome breakfast was served in 15-20 minutes. Staff were polite and attentive. Different story on Sunday morning as it took over 45 minutes to receive our food and staff weren’t engaged. We left for the airport feeling rushed and disappointed.
Séjour de 2 nuits en mai 2024
KG a répondu le 22 mai 2024
We would like to thank you for taking the time to provide your feedback from your recent stay. We are very sorry to hear of your experience in the restaurant on your last day of your stay. We always strive to provide the best service possible but realize we may fall short at times. I will share this with our Food & Beverage Department to use for future training, so thank you again. We hope this will not affect your decision to give us another try the next time you visit the Frisco, TX area, so we can show you are true first-class service.Thank you again, kindest regards,

10/10 – Excellent

Cody

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mai 2024
Roberto a répondu le 18 mai 2024
Thank you so much for your amazing score feedback! Our team is happy to see you enjoyed your stay! We look forward to seeing you once again!

10/10 – Excellent

mani

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Overall good
Séjour de 2 nuits en mai 2024
Roberto a répondu le 14 mai 2024
Thank you for your great feedback! We look forward to seeing you once again in the near future!

10/10 – Excellent

Tyra

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful, comfortable, clean room. Great breakfast and coffee. Staff, amazing!
Séjour de 3 nuits en mai 2024
Roberto a répondu le 14 mai 2024
Thank you so much for all your amazing feedback during your stay! Our staff is happy to hear all the wonderful things you said towards us and our property!

2/10 – Terrible

Amanda

The walls are paper thin and I’m pretty sure the woman in the room next to mine was filming / on a call service for adult content all night . It was absolutely horrible . I wanted to get out of the hotel as fast as I could. I complained at check out but the manager said there was nothing he could do about the walls. The fact that someone felt the freedom to use that type of hotel for that makes me never want to stay there again.
Séjour de 1 nuit en mai 2024
KG a répondu le 17 mai 2024
Thank you for your review and feedback from your stay. We are very sorry you had an unpleasant experience. We have not had any previous concerns regarding thin walls, but we certainly will look into this. Again, we are sorry for the experience you had, this is not the kind of experience we want for our guests, nor have we had any previous concerns regarding this subject. Once again, thank you for providing your feedback.

10/10 – Excellent

Gabriel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Roberto a répondu le 14 mai 2024
Thank you for your amazing score feedback! We look forward to welcoming you back!

10/10 – Excellent

Anna

very good
Séjour de 3 nuits en mai 2024
KG a répondu le 10 mai 2024
We would like to thank you for choosing the Hotel Indigo, and for taking the time to provide your feedback and rating. We look forward to seeing you again when your travel plans return you to the Frisco area.Kindest Regards,

10/10 – Excellent

Wenhao

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice place
Séjour de 3 nuits en mai 2024
KG a répondu le 10 mai 2024
We would like to thank you for staying with us, and we hope you will come back again.Kindest Regards,

4/10 – Médiocre

Nicole

Points faibles : Commodités, état et installations de l’hébergement
Room keys were tried multiple times with assurances that they’d been fixed, then advised the room door had been broken for days and had to change rooms. AC rattled loudly entire stay. Shower was pooling water. Staff was polite.
Séjour de 1 nuit en mai 2024
Team Indigo a répondu le 11 mai 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience or disappointment caused.We would like to assure you that we are committed to providing excellent service and ensuring that every guest has a comfortable and enjoyable stay. We value your feedback and look forward to serving you again in the future.Sincerely,Cory HarpGeneral Manager

10/10 – Excellent

CHISAKI, Irvine

Voyage d’affaires
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
N/A
Séjour de 2 nuits en mai 2024
KG a répondu le 10 mai 2024
Thank you for staying with us, we appreciate your business, and hope to welcome you back in the near future.Kindest Regards,

10/10 – Excellent

Tamara, HIGHLAND VILLAGE

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great check in. Front desk lady was wonderful.
Séjour de 1 nuit en mai 2024
KG a répondu le 10 mai 2024
Thank you for staying with us and providing a 5 out of 5 rating. We appreciate the feedback and look forward to welcoming you back the next time you visit our area.Kindest Regards,

10/10 – Excellent

Carlos, Leander

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel, rooms are spacious and clean. Smells great!!
Séjour de 2 nuits en mai 2024
KG a répondu le 8 mai 2024
Thank you for taking the time to providing your feedback from your recent stay. We hope you will come back to see us again soon.Kindest Regards,

8/10 – Bien

Andrew

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Great place to stay
Séjour de 4 nuits en avril 2024
KG a répondu le 10 mai 2024
Thank you for staying with us recently and providing your feedback from your stay. We look forward to seeing you again the next time you are in the Frisco area.Sincerely,

10/10 – Excellent

Barry

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Property was clean, quiet, nicely decorated, nice staff.
Séjour de 3 nuits en avril 2024
KG a répondu le 10 mai 2024
We appreciate you staying with us recently. We hope to see you again soon.Kindest Regards,

10/10 – Excellent

Susan

Séjour de 3 nuits en avril 2024
KG a répondu le 22 mai 2024
Thank you for posting your rating from your recent stay. We appreciate it and hope you will come back again soon.Kindest Regards,

10/10 – Excellent

Shirley

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great Place. I will return soon. Thanks for the Great Stay!!!!!
Séjour de 2 nuits en avril 2024
KG a répondu le 10 mai 2024
Thank you very much for staying with us last month, we look forward to seeing you again.Sincerely,

10/10 – Excellent

William

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I have stayed at many hotels. I must say this is undoubtedly one of my favorites. It is probably the best value I have ever found. The staff are courteous and helpful. Housekeeping personnel service the room every day; post-pandemic, such service is very unusual. I rarely am particularly impressed with a hotel. Indigo Frisco is exceptional and excellent. I cannot recommend it highly enough. I did not want to check out.
Séjour de 3 nuits en avril 2024
KG a répondu le 8 mai 2024
We would like to thank you for staying with us last month, and for taking the time to provide your review. We appreciate your business and the 5 out of 5 rating you gave us. We look forward to seeing you again the next time your travel plans bring you back to the Frisco, TX area.Kindest Regards,

8/10 – Bien

SarahRose

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
KG a répondu le 10 mai 2024
We appreciate your business and thank you for taking the time to provide us with your rating. We look forward to seeing you again in the future.

10/10 – Excellent

Vonda

Voyage d’affaires
Clean and nice
Séjour de 3 nuits en avril 2024
KG a répondu le 8 mai 2024
Thank you for staying with us, we appreciate your feedback.Kind Regards,

4/10 – Médiocre

Jessica

Séjour de 7 nuits en avril 2024
KG a répondu le 10 mai 2024
Thank you for staying with us recently. We are sorry we fell short in your experience with us. We hope you will come back again and give us another opportunity to serve you.Kind Regards,

10/10 – Excellent

Brandon

Séjour de 2 nuits en avril 2024
KG a répondu le 22 mai 2024
Thank you for staying with us recently and for providing your rating from your stay. We hope to see you again soon.Kindest Regards,

10/10 – Excellent

Philip

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
KG a répondu le 8 mai 2024
Thank you for staying with us last month and providing your rating on your stay. We look forward to seeing you again.Kindest Regards,

8/10 – Bien

Hollis, Aurora

Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
Except for getting my breakfast right after 3 senbacks, would have given an Exceptional rating.
Séjour de 2 nuits en avril 2024
KG a répondu le 8 mai 2024
We appreciate your business and thank you for providing your feedback. We were sorry to hear your experience was not up to par as it should have been in the restaurant. We will share this with the team as we continue to strive to be the best we can be.Warmest Regards,

10/10 – Excellent

Corinne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
KG a répondu le 10 mai 2024
Thank you for giving us a 5 out of 5 rating we really appreciate it. We look forward to seeing you again soon.Kind Regards,

10/10 – Excellent

amber

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent location for Comerica
Séjour de 1 nuit en avril 2024
KG a répondu le 8 mai 2024
Thank you for staying with us last month and providing your review, we really appreciate it. Warmest Regards,

10/10 – Excellent

Amanda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
KG a répondu le 8 mai 2024
Thank you for staying with us last month and giving us 5 out of 5, we really appreciate it. Hope to see you again soon.Kindest Regards,

6/10 – Acceptable

Larry

Voyage de couple
Points forts : Propreté
Points faibles : État et installations de l’hébergement
What discouraged us is they had a water leak that was coming up all over the floor…called for the manager to get us some towels and he never brought any. Called again and the night lady came right away with towels so we could lay them on the floor. Hopefully they will reach out to us regarding this
Séjour de 4 nuits en avril 2024
Team Indigo a répondu le 11 mai 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience or disappointment caused.We would like to assure you that we are committed to providing excellent service and ensuring that every guest has a comfortable and enjoyable stay. We are constantly striving to improve and will take your feedback into consideration as we work to make our hotel an even better place for our guests.Sincerely,Cory HarpGeneral Manager

10/10 – Excellent

Mika

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
They had a power outage before we arrived so our room was not ready when we got there but Omar at the front desk took great care of us while we waited . We will definitely be back.
Séjour de 1 nuit en avril 2024
KG a répondu le 8 mai 2024
Thank you for staying with us last month, and providing a 5 out of 5, we really appreciate it. We hope to see you again soon.Kindest Regards,

10/10 – Excellent

Ravikiron

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Place is clean, friendly staff. Convenient.
Séjour de 1 nuit en avril 2024
KG a répondu le 8 mai 2024
We appreciate your business and rating from your recent stay with us. We hope to see you again soon.Sincerely,

10/10 – Excellent

Kaitlin

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
From the email we received before our visit, to the first steps we took into the hotel, we felt extremely welcomed and taken care of. The facilities are very well maintained and clean. We will stay here again!
Séjour de 1 nuit en avril 2024
KG a répondu le 8 mai 2024
We appreciate your business and thank you for providing your feedback from your stay, we look forward to welcoming you back.Warmest Regards,

10/10 – Excellent

Kelvin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice and convenient
Séjour de 2 nuits en avril 2024
KG a répondu le 8 mai 2024
Thank you for your review and staying with us last month.Kindest Regards,

6/10 – Acceptable

Dustin

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Facility conditions did not meet expectations.
Séjour de 4 nuits en avril 2024
KG a répondu le 8 mai 2024
Thank you for your feedback, we are sorry we did not meet your expectations. We hope you will consider staying with us again, so we can hopefully meet and exceed your expectations. Sincerely,

10/10 – Excellent

Yevgeniya

Voyage en groupe, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Boutique hotel with a wonderful friendly staff. The hotel now offers very good breakfast ( not included). There is a nice park close by and lots of shops
KG a répondu le 8 mai 2024
Thank you for staying with us last month, we appreciate your feedback, and hope you will come back again.Kind Regards,

10/10 – Excellent

Muhammad

Séjour de 1 nuit en avril 2024
KG a répondu le 8 mai 2024
Thank you for staying with us recently, we hope to see you again soon.Kindest Regards,

6/10 – Acceptable

Brooke

Séjour de 4 nuits en avril 2024
KG a répondu le 10 mai 2024
We appreciate your business and thank you for providing your rating with us. We are sorry we fell short slightly, so hope you give us another try in the future.Kind Regards,

10/10 – Excellent

Tori

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean and comfy stay. Beautiful walking areas outside. Only thing was tree shower head didn't stay on straight (it was a hose). Other than that it was very nice!
Séjour de 2 nuits en avril 2024
KG a répondu le 8 mai 2024
We appreciate your feedback, thank you for providing us with your comments, and we hope you will come back to see us the next time you are in the area. Kind Regards,

10/10 – Excellent

Miranda

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The front desk staff was AMAZING! They were attentive and fulfilled all of my requests. I would definitely recommend and will be staying again.
Séjour de 2 nuits en avril 2024
KG a répondu le 8 mai 2024
Thank you for providing your feedback from your stay with us last month. We look forward to seeing you again in the near future. Kindest Regards,

10/10 – Excellent

Heather

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
KG a répondu le 8 mai 2024
Thank you for the 5 out of 5, we hope to see you again.Kindest Regards,

10/10 – Excellent

Donna

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités
Excellent service, exceptional amenities. Will definitely return.
Séjour de 1 nuit en avril 2024
KG a répondu le 8 mai 2024
Thank you for your feedback, we look forward to seeing you again.Kind Regards,

10/10 – Excellent

Patricia, Stafford

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Outstanding hotel! If I could give this a 10 rating I would. Friendly staff, clean facility, very nice room, great food and just a block to the Comerica center in Frisco. This hotel is also adjacent to a beautiful walking path with a stream. Highly recommended!
Séjour de 2 nuits en avril 2024
KG a répondu le 8 mai 2024
We appreciate your review, thank you for the great feedback and we look forward to welcoming you back to the hotel in the near future.Warmest Regards,

10/10 – Excellent

Shawn

Great location and experience. We’ll be back when visiting!
Séjour de 1 nuit en avril 2024
KG a répondu le 8 mai 2024
Thank you for providing your feedback, we look forward to seeing you again in the near future.Kind Regards,

10/10 – Excellent

Bernard, Calgary

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were very friendly and it was clean and safe.
Séjour de 3 nuits en mars 2024
KG a répondu le 8 mai 2024
Thank you for providing your feedback, we truly appreciate it. We hope you will come back to see us the next time you are in the Frisco area.

10/10 – Excellent

Terrance, Byram

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great service
Séjour de 1 nuit en mars 2024
LY a répondu le 2 avr. 2024
We do appreciate you and we look forward to seeing you again!