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Fairmont Dallas – Avis

4.5 out of 5
Fairmont Dallas
1717 N Akard St, Dallas, TX

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 745 avis sur 1358." "
Note de 8 – Bien, d’après 275 avis sur 1358." "
Note de 6 – Acceptable, d’après 163 avis sur 1358." "
Note de 4 – Médiocre, d’après 88 avis sur 1358." "
Note de 2 – Terrible, d’après 87 avis sur 1358." "

8,8/10

Propreté

8,8/10

Service et personnel

8,2/10

Commodités

8,2/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 – Bien

Eric

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
My stay was at level 5 and the noise from the street is incredibly loud but for the rest nice restaurant and bar in the hotel

8/10 – Bien

Michel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Le séjour a été bien réussi mise à part que nous avons tenté de rejoindre au téléphone le valet parking le lendemain matin pour récupérer notre voiture et après plusieurs minutes on nous a dit que nous devions aller en personne au valet, que personne n'était rejoignable. Donc nous avons du attendre notre voiture.
Séjour de 1 nuit en mai 2024
The Fairmont Dallas Team a répondu le 22 mai 2024
Cher Michel,Merci d'avoir pris le temps de partager vos commentaires. Nous espérons vous accueillir à nouveau très bientôt dans notre hôtel !Sincèrement,L'équipe du Fairmont Dallas

10/10 – Excellent

Hanen

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en juin 2023
The Fairmont Dallas Team a répondu le 7 juin 2023
Dear Hanen,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Excellent

Steve

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Juste les à côtes très excessif genre 4 Martini 100$
Séjour de 4 nuits en avril 2023
The Fairmont Dallas Team a répondu le 17 avr. 2023
Dear Steve, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 – Bien

Anne-Julie

Séjour de 3 nuits en avril 2023
The Fairmont Dallas Team a répondu le 27 oct. 2023
Dear Anne-Julie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

6/10 – Acceptable

Patrice

Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
Chambre vielle et trop dispendieuse
Séjour de 2 nuits en mars 2023
The Fairmont Dallas Team a répondu le 31 mars 2023
Cher Patrice,Merci beaucoup d'avoir pris le temps de partager vos commentaires concernant votre séjour au Fairmont Dallas.Un service exceptionnel est ce pour quoi nous nous efforçons d'être reconnus; par conséquent, vos commentaires sont extrêmement importants car ils nous aident à améliorer continuellement notre service et à offrir une expérience mémorable à nos précieux clients.Permettez-moi de vous présenter mes excuses les plus sincères. Soyez assuré que nous avons partagé vos préoccupations avec notre équipe pour aider à améliorer la satisfaction des clients.Notre relation avec nos clients est d'une importance primordiale. Nous espérons que vous nous présenterez l'opportunité de mieux vous servir dans un proche avenir.Sincèrement,L'équipe du Fairmont Dallas

10/10 – Excellent

Julie

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Immense hôtel. Pas vraiment du genre historique comme les autres Fairmont que j’ai essayé mais reste que c’est toujours symbole de qualité et de luxe. Belle boutique au lobby, possède aussi un Starbucks a même le lobby en plus du bar et resto. Le point fort: L’établissement possède une vraiment belle piscine avec terrasse au 3 ou 4 ieme étage. La piscine était un pur bonheur dans la chaleur estivale du Texas. Les voituriers étaient très gentils. La chambre d’hôtel, spacieuse, bien meublée. Les lits, toujours aussi confortables et avec belle literie. Notre salle de bain était un peu à l’étroit mais propre et belles serviettes moelleuses.
Séjour de 3 nuits en août 2022
The Fairmont Dallas Team a répondu le 18 août 2022
Cher Julie, Nous apprécions beaucoup vos commentaires concernant votre séjour au Fairmont Dallas. C'est toujours un plaisir de recevoir des commentaires positifs. Je partagerai vos commentaires avec notre équipe. Je suis sûr que ces commentaires serviront d'encouragement à l'ensemble de notre personnel alors que nous nous efforçons d'améliorer continuellement la qualité de nos services. Merci encore d'avoir partagé votre expérience, et nous espérons que votre prochaine visite sera aussi agréable que la précédente. Sincèrement, L'équipe du Fairmont Dallas

10/10 – Excellent

LIONEL

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2022
The Fairmont Dallas Team a répondu le 24 janv. 2022
Dear Lionel, Thank you for sharing your experience at the Fairmont Dallas. It is always a pleasure to receive positive feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Fairmont Dallas Team

10/10 – Excellent

Fidel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
👌
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Audria

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great overall property. Clean and comfortable rooms. Only con was they need more seats at the pool.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Brittney

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was wonderful! Staff was amazing!
Séjour de 1 nuit en mai 2024

8/10 – Bien

Vaneeta

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

David

Voyage en famille
Points forts : Commodités
Very nice and quaint, very good and polite service.
Séjour de 1 nuit en mai 2024

4/10 – Médiocre

Tiger

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Parking is $50/night. I got offered a discount on it and paid upfront. Upon checking out, I was asked if I had a car and I said I did but had already paid for parking. I was charged again anyway. They also nickel and dime for things like wifi access.
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Haneen

Points faibles : Propreté, service et personnel
Séjour de 3 nuits en mai 2024
The Fairmont Dallas Team a répondu le 22 mai 2024
Dear Haneen,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Excellent

RAUL

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very friendly staff. Specially the Concierge Philip. He did a very good job on the recommendations and attentions. My kids enjoyed a lot!
Séjour de 2 nuits en mai 2024
The Fairmont Dallas Team a répondu le 20 mai 2024
Dear RAUL,We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Fairmont Dallas Team

10/10 – Excellent

Estrella

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were all pleasant and accommodating. valet parking was convenient.
Séjour de 1 nuit en mai 2024
The Fairmont Dallas Team a répondu le 20 mai 2024
Dear Estrella,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

4/10 – Médiocre

nelson

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement
Many of the elevators were out of service.
Séjour de 1 nuit en mai 2024
The Fairmont Dallas Team a répondu le 20 mai 2024
Dear nelson,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Excellent

Frank D., Naperville

Séjour de 1 nuit en mai 2024
The Fairmont Dallas Team a répondu le 20 mai 2024
Dear Frank D.,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Excellent

Mary

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very convenient. Comfortable room.
Séjour de 2 nuits en mai 2024
The Fairmont Dallas Team a répondu le 15 mai 2024
Dear Mary,We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Fairmont Dallas Team

8/10 – Bien

Kendra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Check in process was easy going.
Séjour de 2 nuits en mai 2024
The Fairmont Dallas Team a répondu le 15 mai 2024
Dear Kendra,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Excellent

Gabriella

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had no issues or problems with our stay whatsoever. It was a lovely experience for our first time there, very peaceful and welcoming. We loved everything about it.
Séjour de 3 nuits en mai 2024
The Fairmont Dallas Team a répondu le 15 mai 2024
Dear Gabriella,We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Fairmont Dallas Team

2/10 – Terrible

Maria

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel, commodités
They have the worst customer service. We asked for bathrobes and slippers, never got them even after calling three times and being told they are on their way. Asked for a spare blanket at night, they saod they are out of BLANKETS. We are never coming back to this property. And after checking out they offered us lunch lol to compensate. No thank you we don’t care for your lynch when I paid for a Kind Suite.
Séjour de 1 nuit en mai 2024
The Fairmont Dallas Team a répondu le 15 mai 2024
Dear Maria,Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas.Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Fairmont Dallas Team

10/10 – Excellent

Erica

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Would recommend to other
Séjour de 4 nuits en mai 2024
The Fairmont Dallas Team a répondu le 15 mai 2024
Dear Erica,We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Fairmont Dallas Team

10/10 – Excellent

Brandy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
The Fairmont Dallas Team a répondu le 15 mai 2024
Dear Brandy,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

6/10 – Acceptable

Jessica A

Points forts : Propreté
This an older property and it shows. My expectations of the Fairmont brand is more of a graceful maturing and this property has simply aged. Visible stains on walls, carpets, other textiles making the atmosphere more dingy than elegant. The staff accommodated an early check in which was both unexpected and appreciated. The room however wasn’t properly stocked with water, tissue, towels and lacked more modern basics like usb charging ports. They still use Le Labo products which was refreshing. The only mirrors in the room were bedside and completely covered by lamps that were the same size as the mirror making it impossible to examine ones appearance before presenting themselves in the world. The onsite shop was lacking, resembling more of a chitchat store, though they had a good selection of travel toiletries and personal odds and ends. The dinning was terrible. I had breakfast at Pyramid restaurant. The coffee was terrible and the pancakes were dense and gummy and it cost $30 for one person.. I suspect they were understaffed but the service was attentive and fast after they noticed I’d been seated.
Séjour de 1 nuit en mai 2024
The Fairmont Dallas Team a répondu le 13 mai 2024
Dear Jessica A,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

6/10 – Acceptable

Berney

Points forts : Service et personnel, commodités
Points faibles : État et installations de l’hébergement
Only 1 working elevator
Séjour de 2 nuits en mai 2024
The Fairmont Dallas Team a répondu le 13 mai 2024
Dear Berney,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Excellent

nomfanelo

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I enjoyed my stay Tranquility 👌
Séjour de 2 nuits en mai 2024
The Fairmont Dallas Team a répondu le 13 mai 2024
Dear nomfanelo,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Excellent

Xenon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
WiFi was horrible
Séjour de 2 nuits en mai 2024
The Fairmont Dallas Team a répondu le 13 mai 2024
Dear Xenon,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Excellent

Miguel

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent service and hospitality from the Valets timely response and the Executive Suite was very nice and comfortable for a nice weekend getaway.
Séjour de 1 nuit en mai 2024
The Fairmont Dallas Team a répondu le 13 mai 2024
Dear Miguel,We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Fairmont Dallas Team

8/10 – Bien

Tony

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
The Fairmont Dallas Team a répondu le 13 mai 2024
Dear Tony,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Excellent

Michael

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 3 nuits en mai 2024
The Fairmont Dallas Team a répondu le 13 mai 2024
Dear Michael,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 – Bien

Anne

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were friendly, rooms were clean.
Séjour de 3 nuits en mai 2024
The Fairmont Dallas Team a répondu le 9 mai 2024
Dear Anne, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Excellent

Patricia

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff provided consistently high-quality services.
Séjour de 4 nuits en mai 2024
The Fairmont Dallas Team a répondu le 9 mai 2024
Dear Patricia,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Excellent

alison

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff was AMAZING.
Séjour de 1 nuit en mai 2024
The Fairmont Dallas Team a répondu le 9 mai 2024
Dear Alison,We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Fairmont Dallas Team

10/10 – Excellent

Dawn

Séjour de 1 nuit en mai 2024

10/10 – Excellent

Angelle

Séjour de 2 nuits en mars 2024

8/10 – Bien

Laura

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
The view was beautiful. But the valet sucks! They say call 10-15 mins ahead, yet took them over an hr to pull the car around. It just messed up our whole schedule every time we were heading out.
Séjour de 1 nuit en avril 2024
The Fairmont Dallas Team a répondu le 4 mai 2024
Dear Laura,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 – Bien

Austinlee

Points forts : Propreté, service et personnel et commodités.
Points faibles : État et installations de l’hébergement
I didn’t like the showers. The shower had was terrible. I was very uncomfortable taking a shower. The water was shoot out very hard. It was just very uncomfortable. The showerheads need to be replaced.
Séjour de 2 nuits en avril 2024
The Fairmont Dallas Team a répondu le 4 mai 2024
Dear Austinlee,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 – Bien

Amador

Points forts : Propreté
Points faibles : État et installations de l’hébergement
Buen lugar, viejas las instalaciones
Séjour de 1 nuit en avril 2024
The Fairmont Dallas Team a répondu le 4 mai 2024
Estimado Amador,Gracias por tomarse el tiempo para compartir sus comentarios. ¡Esperamos darle la bienvenida nuevamente a nuestro hotel muy pronto!Atentamente,El equipo del Fairmont Dallas

4/10 – Médiocre

Megha

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Title: Disappointing Stay at Fairmont Hotel Dallas I recently spent a night at the Fairmont Hotel Dallas, but unfortunately, my stay was marred by a few issues. The room's air conditioning was not cooling the room sufficiently, despite my efforts to adjust the thermostat. I reported the issue to the front desk, and someone was sent to check on it, but nothing could be done to fix it. What was even more disappointing was that the front desk didn't follow up with me to see if the issue had been resolved or offer an alternative solution, such as switching rooms. It seemed like they didn't care about my comfort or satisfaction. While the hotel's lobby and common areas are beautifully decorated, and the staff is friendly, the lack of attention to my issue and the inability to provide a comfortable room left a sour taste in my mouth. Rating: 2/5 stars
Séjour de 2 nuits en avril 2024
Fairmont Dallas a répondu le 3 mai 2024
Dear Megha,Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas.Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Fairmont Dallas Team

10/10 – Excellent

Kazzy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
loved it
Séjour de 1 nuit en avril 2024
The Fairmont Dallas Team a répondu le 4 mai 2024
Dear Kazzy,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 – Bien

Donisha

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I love the antique look and cleanliness.
Séjour de 1 nuit en avril 2024
The Fairmont Dallas Team a répondu le 4 mai 2024
Dear Donisha,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Excellent

Taylor

Séjour de 3 nuits en avril 2024
The Fairmont Dallas Team a répondu le 22 mai 2024
Dear Taylor,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Excellent

Simone

Points forts : Propreté, service et personnel
Only issue was no bar soap and semi dirty
Séjour de 1 nuit en avril 2024
The Fairmont Dallas Team a répondu le 4 mai 2024
Dear Simone,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Excellent

Jordan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
The Fairmont Dallas Team a répondu le 1 mai 2024
Dear Jordan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Excellent

Melissa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
The Fairmont Dallas Team a répondu le 1 mai 2024
Dear Melissa,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Excellent

Jennifer

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stayed one night and was an easy stay
Séjour de 1 nuit en avril 2024
The Fairmont Dallas Team a répondu le 29 avr. 2024
Dear Jennifer,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Excellent

YUN TAO

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
good
Séjour de 2 nuits en avril 2024
The Fairmont Dallas Team a répondu le 4 mai 2024
Dear YUN TAO,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 – Excellent

James

Points forts : Propreté, service et personnel
Séjour de 3 nuits en avril 2024
The Fairmont Dallas Team a répondu le 29 avr. 2024
Dear James,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team