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Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only – Avis

4.5 out of 5
Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only
Carretera a Punta Sam, SM006 MZA2 Lote 7, 08 Zona Coster Zona Continental, Costa Mujeres, QROO

Avis

7,6

Bien

Note de 10 – Excellent, d’après 188 avis sur 410." "
Note de 8 – Bien, d’après 74 avis sur 410." "
Note de 6 – Acceptable, d’après 53 avis sur 410." "
Note de 4 – Médiocre, d’après 46 avis sur 410." "
Note de 2 – Terrible, d’après 49 avis sur 410." "

8,6/10

Propreté

8,0/10

Service et personnel

8,0/10

Commodités

8,4/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Marjorie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Serice
Séjour de 1 nuit en janvier 2024
Planet Hollywood Cancun a répondu le 25 janv. 2024
Dear Marjorie, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon.

10/10 – Excellent

Jose Diaz

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Muy lejos de todo y carísimo el taxi, eso si requieres salir, si no sales, todo lo tienes en el hotel
Séjour de 6 nuits en mai 2024
Planet Hollywood Cancun a répondu le 27 mai 2024
Estimado José, gracias por la puntuación perfecta. Estamos muy contentos de que haya podido experimentar el paraíso al máximo. Estaremos encantados de recibirle de nuevo pronto para más experiencias PH.

10/10 – Excellent

April

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 5 nuits en mai 2024
Planet Hollywood Adult Scene Cancun a répondu le 27 mai 2024
Dear April, thank you for the perfect scores and for your feedback. We will use your comments as a tool for improvement and will be glad to receive you once again soon for more PH Experiences.

10/10 – Excellent

Eduardo

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Es mi segunda vez hospedada en este hotel 10/10 excelente personal!
Séjour de 5 nuits en mai 2024
Planet Hollywood Adult Scene Cancun a répondu le 25 mai 2024
Estimado Eduardo, gracias por la puntuación perfecta. Estamos muy contentos de que haya podido experimentar el paraíso al máximo. Estaremos encantados de recibirle de nuevo pronto para más experiencias PH.

8/10 – Bien

Christopher

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Facilities were nice and well-maintained. Food was good and there were plenty of options. We really enjoyed the live entertainment.
Séjour de 4 nuits en mai 2024
Planet Hollywood Cancun a répondu le 23 mai 2024
Dear Christopher, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.

6/10 – Acceptable

Mayra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mai 2024
Planet Hollywood Cancun a répondu le 9 mai 2024
Dear Mayra, thank you for your stay. We are sorry to note on your score that your experience did not met with your expectations, your contribution with your score and your feedback will empower our operations for upcoming guests.

10/10 – Excellent

Magdalena

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Me encanto el lugar, en especial los empleados,
Séjour de 5 nuits en avril 2024
Planet Hollywood Cancun a répondu le 4 mai 2024
Estimada Magdalena, gracias por la puntuación perfecta. Estamos muy contentos de que haya podido experimentar el paraíso al máximo. Estaremos encantados de recibirle de nuevo pronto para más experiencias PH.

6/10 – Acceptable

Candida Giselle

Séjour de 4 nuits en mars 2024
Planet Hollywood Cancun a répondu le 5 mai 2024
Dear Candida Giselle, thank you for your stay. We are sorry to note on your score that your experience did not met with your expectations, your contribution with your score and your feedback will empower our operations for upcoming guests.

10/10 – Excellent

Melvin

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Need to update showers
Séjour de 4 nuits en avril 2024

8/10 – Bien

Andres N

Voyage de couple
Points forts : Commodités
This property could be better if the dinning options and quality were better food lacked in flavor and was very poorly prepared in some occasions the staff were nice and great. Resveration application never had any openings for dinner and the app could use an upgrade.
Séjour de 6 nuits en avril 2024
Planet Hollywood Cancjn a répondu le 30 avr. 2024
Dear Andres, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.

10/10 – Excellent

Austin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
There was no hot water in either shower.
Séjour de 3 nuits en avril 2024
Planet Hollywood Cancun a répondu le 29 avr. 2024
Dear Austin, thank you for the perfect scores and for your feedback. We will use your comments as a tool for improvement and will be glad to receive you once again soon for more PH Experiences.

10/10 – Excellent

Harman

Points forts : Commodités
Had a blast! Defs a resort to check out!
Séjour de 4 nuits en avril 2024
Planet Hollywood Cancun a répondu le 28 avr. 2024
Dear Harman, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

10/10 – Excellent

Eileen Gerri

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall an excellent stay at planet hollywood cancun adult. We booked 2 junior suites, the rooms were lovely, clean and had nice views from the balcony. The food was great, but my one complaint is that they had just implemented the new app reservation system and it was not explained that you could only book one day in advance for dinner reservations during check-in. There were no reservations available so we went to concierge for clarification, the gentleman told us he wasn't that familiar with the app but that we probably wouldn't be able to secure any reservations for the week...unless we did the time share presentation...not cool. Once we found out (by going back to front desk) that you can only book one day ahead ...we were set, enjoyed the buffet for first two days and had no problems with securing future reservations (highly recommend Brava). We sometimes had to break up our party of 5 to secure a reservation but the restaurants were very accommodating and still sat us all together. The resort is beautiful and there is so much to do there that we were never bored. The beach area and pools were a lot of fun (although pools and lazy river water are quite cold). The gym is first rate, and the shows were entertaining. Highly recommend this resort - especially for families.
Séjour de 4 nuits en février 2024
Planet Hollywood Cancun a répondu le 25 avr. 2024
Dear Eileen, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

8/10 – Bien

Nicholas Dominic

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Planet Hollywood Adult Scene Cancun a répondu le 25 avr. 2024
Dear Nicholas, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.

8/10 – Bien

Fabian

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en février 2024
Planet Hollywood Cancun a répondu le 23 avr. 2024
Dear Fabian, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.

10/10 – Excellent

Dillon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
Planet Hollywood Cancun a répondu le 22 avr. 2024
Dear Dillon, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

10/10 – Excellent

Robert

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en avril 2024
Planet Hollywood Cancun a répondu le 22 avr. 2024
Dear Robert, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

10/10 – Excellent

Melissa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en avril 2024
Planet Hollywood Cancun a répondu le 19 avr. 2024
Dear Melissa, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

10/10 – Excellent

Chad, McDonough

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Planet Hollywood Cancun a répondu le 19 avr. 2024
Dear Chad, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

2/10 – Terrible

Tori

Voyage en groupe
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The workers were amazing… but the hotel was dirty and outdated… the food by the pool was extremely limited and the restaurants were hard to get into without a reservation… the beach was beautiful but not enough chairs or umbrellas… the food wasn’t the best in the restaurants
Séjour de 4 nuits en avril 2024
Planet Hollywood Cancun a répondu le 9 avr. 2024
Dear Tori, thank you for sharing your score, it's very unfortunate to know that we did not fulfill your expectations. Our main goal is our guests satisfaction. This will help us improve our services, and hope in the future you will give us the opportunity to stay with us once again and change your perspective.

8/10 – Bien

Tomika

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The reason this property received 4stars instead of 5 is because of the food and having to use the app to reserve restaurants. Our entire stay I couldn’t get a reservation at any restaurant so you have to just show up besides that I had a wonderful time.
Séjour de 3 nuits en avril 2024
Planet Hollywood Cancun a répondu le 8 avr. 2024
Dear Tomika, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.

8/10 – Bien

Alfonso

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Todo bien, excepto los restaurantes cuya comida creo que debe mejorar
Séjour de 4 nuits en mars 2024
Planet Hollywood Cancun a répondu le 1 avr. 2024
Estimado Alfonso, gracias por compartir su reciente experiencia. Nuestro principal objetivo es crear experiencias increíbles para todos nuestros huéspedes durante sus vacaciones, vamos a seguir mejorando nuestros servicios para que en su próxima visita tenga unas vacaciones aún más PHabulosas.

10/10 – Excellent

Ambri

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved absolutely everything about my stay! I will definitely be returning!
Séjour de 5 nuits en mars 2024
Planet Hollywood Cancun a répondu le 26 mars 2024
Dear Ambri, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

10/10 – Excellent

Kristina

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We liked the restaurants and buffet. Entertainment was fun. Service at the pool was great!
Séjour de 5 nuits en mars 2024
Planet Hollywood Cancun a répondu le 25 mars 2024
Dear Kristina, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

4/10 – Médiocre

GURENDER

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel, commodités
Dining is shut while you are there,food is not good.Reported a suspected theft of I pod( gave them the location).
Séjour de 5 nuits en mars 2024
Planet Hollywood Cancun a répondu le 25 mars 2024
Dear Gurender, thank you for sharing your rating, it is very unfortunate to know that we did not meet your expectations. Our main goal is the satisfaction of our guests. This will help us to improve our services, and we hope that in the future you will give us the opportunity to stay with us once again and change your perspective.

10/10 – Excellent

Ryan

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was fantastic. Staff were always nice and working quickly to help everyone, the facilities were clean and updated, the dining options were incredible especially the Brazilian steakhouse. Axel over at the adult scene pool bar made our trip a blast, by far the hardest working and our favorite bartender.
Séjour de 6 nuits en mars 2024
Planet Hollywood Cancun a répondu le 17 mars 2024
Dear Ryan, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

8/10 – Bien

Tammy

Séjour de 5 nuits en février 2024
Planet Hollywood Cancun a répondu le 5 avr. 2024
Dear Tammy, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.

8/10 – Bien

Amelia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The food and cleanliness were very good. I was. It aware it was the same property as the “non-adult” option and that all the entertainment and food options would be shared. If you want to be at an adults only option, I wouldn’t suggest it.
Séjour de 4 nuits en mars 2024
Planet Hollywood Cancun a répondu le 14 mars 2024
Dear Amelia, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.

10/10 – Excellent

KIRSTEN

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was nicd
Séjour de 5 nuits en février 2024
Planet Hollywood Cancun a répondu le 13 mars 2024
Dear Kirsten, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

6/10 – Acceptable

Jodi

Voyage en famille, Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
Restaurants were hard to get reservations for. Coors beer was hard to get our hands on. Everyone who works at the place was amazing and goes out of their way, besides when we paid for a cabana. With paying for the experience it didnt feel like we got anything extra besides the building. Did a swim out room that was amazing, building 15 was awesome to get everywhere fast. Food was quality. Check in and out was flawless
Séjour de 6 nuits en février 2024
Planet Hollywood Cancun a répondu le 17 mars 2024
Dear Jodi, thank you for your stay. We are sorry to know that your experience did not met with your expectations, your contribution with your score and your feedback will empower our operations for upcoming guests.

10/10 – Excellent

Gabriela

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Todo súper bonito ,súper bien, gracias Expedia por estar atentos en nuestra estancia y hacerlo aún más bonito ☺️ con ustedes
Séjour de 2 nuits en mars 2024
Planet Hollywood Cancun a répondu le 7 mars 2024
Estimada Gabriela, gracias por la puntuación perfecta. Estamos muy contentos de que hayas podido experimentar el paraíso al máximo por segunda vez. Estaremos encantados de recibirte pronto de nuevo en tu casa en el Caribe Mexicano.

10/10 – Excellent

Ben

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en février 2024
Planet Hollywood Cancun a répondu le 6 mars 2024
Dear Ben, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

10/10 – Excellent

Vivian, Bronx

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything
Séjour de 5 nuits en février 2024
Planet Hollywood Cancun a répondu le 4 mars 2024
Dear Vivian, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

10/10 – Excellent

Jeffrey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en février 2024
Planet Hollywood Cancun a répondu le 4 mars 2024
Dear Jeffrey, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

6/10 – Acceptable

John

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I'll write this as candidly as possible. My wife and I are in our early 50's, we booked Adult Scene swim-out and Star Class. This was our 5th all-inclusive stay. We thought for the most part the staff was excellent, our "butlers" were Damien and Fernanda, Damien consistently knocked it out of the park with great service and very prompt. Fernanda could have pushed our requests harder with housekeeping and bell boys. The restaurant staff generally did a nice job. The pool staff at the Adult Scene pool were excellent. The restaurants.... ugh. They were a mixed bag. Some meals were outstanding as was the service. We had two terrible meals, Braza specifically. Both the service and quality of the food were a mess. We had two experiences at Sunset Strip, one was excellent the other was a disaster. My steak arrived seared on the outside and raw on the inside, not even warm.So be prepared our experiences were either really good or we were walking out. Our mini-bar was only serviced when we requested, this was part of the star-class service. We were looking for a relaxing experience at the pool, all I can say is the DARTY starts @ 10am and goes to 6pm. It is not quiet nor is it relaxing, if that's what you're seeking. So be prepared. With all this, we would recommend Star Class. The reservations the "butlers" make ensure you walk right in and sit down. Would we go back? We may be more "excellence" people. We're planning another getaway this December with our Adult children.
Séjour de 7 nuits en février 2024
Planet Hollywood Cancun a répondu le 4 mars 2024
Dear John, thank you for your stay. We are sorry to know that your experience did not met with your expectations, your contribution with your score and your feedback will empower our operations for upcoming guests.

10/10 – Excellent

Carisem

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Planet Hollywood was a great resort!
Séjour de 3 nuits en février 2024
Planet Hollywood Cancun a répondu le 2 mars 2024
Dear Carisem, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

10/10 – Excellent

Kay

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en février 2024
Planet Hollywood Cancun a répondu le 27 févr. 2024
Dear Kay, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

4/10 – Médiocre

Isabella

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Planet Hollywood Cancun a répondu le 27 févr. 2024
Dear Isabella, thank you for sharing your rating, it is very unfortunate to know that we did not meet your expectations. Our main goal is the satisfaction of our guests. This will help us to improve our services, and we hope that in the future you will give us the opportunity to stay with us once again and change your perspective.

4/10 – Médiocre

Daniela

Voyage de couple, Voyage en groupe
Points faibles : Propreté, service et personnel
¿Cómo comienzo? Los bell boys no estaban muy alerta a la llegada para atender a todos. El check in fue lento. La habitación limpia con todas sus amenidades. La comida rica sin embargo el servicio por parte del personal en algunos restaurantes no fue bueno, te apresuraban para ordenar, sin haber dado antes el menú y volvían a presionar para recoger las mesa, los platillos y vasos aún no terminados. En cafetería y un bar de la playa me sentí regañado por el personal, me atendieron de forma seca, mostrando molestia al tomar mi orden. Los sanitarios cerca de la alberca no tenían agua, supimos por el staff que ya tenían tres días así, no se tenía ningún aviso de esto, la gente seguía entrando, por lo que al pasar cerca olía horrible, pudieron haberlos puesto solo fuera de servicio. El día de check out a las 10:30am aproximadamente las camaristas ya se encontraban intentando ingresar a la habitación antes de tocar a la puerta. En general nuestra experiencia no fue buena, el servicio y calidad de bebidas no va con la tarifa pagada.
Planet Hollywood Cancun a répondu le 26 févr. 2024
Estimada Daniela, gracias por compartir su puntuación, es muy lamentable saber que no cumplimos con sus expectativas. Nuestro principal objetivo es la satisfacción de nuestros huéspedes. Esto nos ayudará a mejorar nuestros servicios, y esperamos que en el futuro nos dé la oportunidad de alojarse con nosotros una vez más y cambiar su perspectiva.

8/10 – Bien

Maria Fernanda

Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
No había agua en los baños de la alberca ni reservaciones de restaurantes
Séjour de 1 nuit en février 2024
Planet Hollywood Cancun a répondu le 25 févr. 2024
Estimada María Fernanda, gracias por compartir su reciente experiencia. Nuestro principal objetivo es crear experiencias increíbles para todos nuestros huéspedes durante sus vacaciones, vamos a seguir mejorando nuestros servicios para que en su próxima visita tenga unas vacaciones aún más PHabulosas.

6/10 – Acceptable

Darrell

Voyage de couple
Points faibles : Propreté, service et personnel et commodités.
For starters what is not explained is that the hotel requires a “credit card,” not a debt card, to hold on file; this is so they can automatically bill if you happen to buy purchase something that is not included. This was not mentioned during booking and caught me totally off-guard because I tend not to travel with my credit cards. The room - during booking I requested a Jr. King Swim-up Suite. Once we were took to our we saw that it was a Jr. Double Swim-Up Suite. We inquired about the difference and was told that this is all that was available. I was denied a refund of the difference or comp’d upgrade. The manager stated “the room is only a request and not a guarantee, and they reserved the right to modify a booking as needed”. We called Expedia to resolve this matter, however, the hotel manager refused to answer the call because it was after the business hours of 5 PM. We never received the room we requested or compensation during our stay. Lastly, the first night we seen creepy crawlers in our room; specially, a baby lizards and a few flying insects. Night 3 - upon returning from an all day excursion when we enter the bathroom, there were several cockroaches. Service - We requested the room to be serviced each morning and only received it one day during our stay. We were instructed to contact the concierge to get fresh washcloths and towels however doing so did nothing. Ultimately, we walked to the front desk to get enough fresh washcloths and towels for the duration.
Planet Hollywood Cancun a répondu le 19 févr. 2024
Dear Darrell, thank you for your stay. We are sorry to know that your experience did not met with your expectations, your contribution with your score and your feedback will empower our operations for upcoming guests.

10/10 – Excellent

juan

Séjour de 1 nuit en février 2024
Planet Hollywood Cancun a répondu le 25 mars 2024
Dear Juan, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.

10/10 – Excellent

Nicole

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved the lazy river and swim up bar!
Séjour de 5 nuits en février 2024
Planet Hollywood Cancun a répondu le 13 févr. 2024
Dear Nicole, thank you for the perfect score. We are very glad you got to experience paradise to the max for the second time. We will be glad to receive you once again soon in your house in the Mexican Caribbean.

2/10 – Terrible

Sierra

Voyage en famille, Voyage en groupe
Points faibles : Propreté, commodités
Honestly, you couldn't pay me to go back. Just take your money and flush it down the toilet, because that's what you are doing if you book this property. Dirty, no hot water, the food wasn't edible, the drinks were not only weak but you couldn't even get service on the property, and good luck trying to just ask for a bottle of water. The only time we received good food or service was when we paid extra for something. A cabana or an uncharge at a restaurant. The restaurants are open very weird hours and there was one day around 3pm or 4pm where we tried 4 different places and no one would give us food. The beach is beautiful but that's about all. I have stayed in hundreds of hotels and resorts and this is the worst one by far.
Séjour de 3 nuits en février 2024
Planet Hollywood Cancun a répondu le 13 févr. 2024
Dear Sierra, thank you for sharing your score, it's very unfortunate to know that we did not fulfill your expectations. Our main goal is our guests satisfaction. This will help us improve our services, and hope in the future you will give us the opportunity to stay with us once again and change your perspective.

4/10 – Médiocre

Lianna

Séjour de 4 nuits en février 2024
Planet Hollywood Cancun a répondu le 25 mars 2024
Dear Lianna, thank you for sharing your rating, it is very unfortunate to know that we did not meet your expectations. Our main goal is the satisfaction of our guests. This will help us to improve our services, and we hope that in the future you will give us the opportunity to stay with us once again and change your perspective.

4/10 – Médiocre

Isdrey

Voyage de couple
Points forts : Propreté
Points faibles : État et installations de l’hébergement
Mi opinión como cliente de only adults estoy muy decepcionado del hotel todas las áreas sino eres star clas no puedes tener acceso a diferentes lugares por ejemplo si haces reservaciones mediante ala aplicación del hotel no te deja reservar ningún restaurante a la carta también hay mucha descordinacion a la hora del bufet está ligado junto a el hotel principal y no hay calidad con las comidas acerca de las bebidas sino eres star clas no tienes derecho a consumir bebidas de mejor calidad muy mal olor en los pasillos de las avitaciones en el edificio 14 por lo menos mucho olor a cloaca o fosa como le digan el lobby del only adults no tiene comodidad llegué a las 11:30 al hotel pude disfrutar de los diferentes bares y comidas en el hotel pero le dieron prioridad a otras personas con sus reservaciones y entraron a las horas que ellos llegaban y a nosotros nos dejaron hasta las 3:20 de la tarde sin habitación entretenimiento muy bueno y diversas actividades pero hay muchos aspectos a mejorar mi opinión es que si me dan la opción de repetir el hotel no regresaría mi calificación es un 2 en general
Séjour de 5 nuits en janvier 2024
Planet Hollywood Cancun a répondu le 3 févr. 2024
Estimado Isdrey, gracias por compartir su puntuación, es muy lamentable saber que no cumplimos con sus expectativas. Nuestro principal objetivo es la satisfacción de nuestros huéspedes. Esto nos ayudará a mejorar nuestros servicios, y esperamos que en el futuro nos dé la oportunidad de alojarse con nosotros una vez más y cambiar su perspectiva.

10/10 – Excellent

Neil

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall just a great place for a vacation
Séjour de 3 nuits en janvier 2024
Planet Hollywood Cancun a répondu le 31 janv. 2024
Dear Neil, thank you for the perfect score. We are very glad you got to experience paradise to the max for the second time. We will be glad to receive you once again soon in your house in the Mexican Caribbean.

10/10 – Excellent

Carissa

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is our second time at Planet Hollywood. We had such a great experience the first time we came back. Star Class is worth the money. Dinner reservations are always taken care of and having a concierge for anything you need is great. We stayed in the adult scene side which we enjoy because our kids are grown and we can relax if we want. We still have access to the family side and all the restaurants there. We will be back again!!
Séjour de 6 nuits en janvier 2024
Planet Hollywood Cancun a répondu le 28 janv. 2024
Dear Carissa, thank you for the perfect score. We are very glad you got to experience paradise to the max for the second time. We will be glad to receive you once again soon in your house in the Mexican Caribbean.

8/10 – Bien

Kayonna

Voyage en groupe
The over all stay was great outside of our room looking like it was a show room ( we didn’t have no cover to our lock or a room # on the door ) and i told them it was my 30TH bday upon stay they didn’t do anything for my bday we had a complimentary bottle of wine that i had to keep inquiring about & kept being told someone was bringing to the room i didn’t get it til my last night stay .. the food options were great , pools were clean & always something to do
Séjour de 3 nuits en janvier 2024
Planet Hollywood Cancun a répondu le 27 janv. 2024
Dear Kayonna, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.

8/10 – Bien

Shiniqua

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was beautiful!!!! The only problem for me is the food quality and taste….I ate at the burger joint for the best in option! Someone picked up my sunglasses, who ever did was not honest about turning them in to lost and found😡
Séjour de 3 nuits en janvier 2024
Planet Hollywood Cancun a répondu le 24 janv. 2024
Dear Shiniqua, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.