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The Champagne Lodge & Luxury Suites – Avis

3.5 out of 5
The Champagne Lodge & Luxury Suites
16 W 621 S. Frontage Rd, Willowbrook, IL

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 598 avis sur 1004." "
Note de 8 – Bien, d’après 197 avis sur 1004." "
Note de 6 – Acceptable, d’après 86 avis sur 1004." "
Note de 4 – Médiocre, d’après 42 avis sur 1004." "
Note de 2 – Terrible, d’après 81 avis sur 1004." "

8,6/10

Propreté

8,8/10

Service et personnel

8,4/10

Commodités

8,4/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Amy

Points forts : Propreté, service et personnel et commodités.
Awesome room, great price, had an amazing stay
Séjour de 2 nuits en mai 2024
The CL a répondu le 17 mai 2024
Thank you so much for your review. We hope to see you once again!

10/10 – Excellent

Graciela

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was quite and everything was clean very relaxing
Séjour de 1 nuit en mai 2024
Ron a répondu le 15 mai 2024
Thank you so much for your review!

10/10 – Excellent

Michael

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had the best experience at the property
Séjour de 1 nuit en mai 2024
The Champagne Lodge a répondu le 13 mai 2024
We are so happy you had a great experience at our property. Come back anytime we would love to have you.

10/10 – Excellent

Oliver

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly services
Séjour de 1 nuit en mai 2024
The CL a répondu le 12 mai 2024
Thank you Oliver for the positive review! Hope to see you in the future!

10/10 – Excellent

Lawanda

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
They welcome you with a smile,very pleasant.
Séjour de 1 nuit en mai 2024
The CL a répondu le 12 mai 2024
Thank you Lawanda for the review. We will let the front desk know your kind words. Hope to see you again soon!

10/10 – Excellent

latonya

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024
The CL a répondu le 12 mai 2024
T hank you!!

10/10 – Excellent

Suzanne

Séjour de 1 nuit en mai 2024
The CL a répondu le 11 mai 2024
Thank you Suzanne for the positive review! Hope to see you again soon!

10/10 – Excellent

Norman

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hot tub jacuzzi or mini swimming pool in all the rooms.
Séjour de 2 nuits en mai 2024
THE CL a répondu le 10 mai 2024
Thank you!!

10/10 – Excellent

Andrew

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful
Séjour de 1 nuit en avril 2024
The CL a répondu le 9 mai 2024
Thank you !!

8/10 – Bien

Melanee

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
A little small. And doesn’t state that there will be a security deposit on Expedia.
Séjour de 2 nuits en mai 2024
The CL a répondu le 8 mai 2024
Thank you Melanee for the review. Upon review of the Expedia website it appears in the You need to know section and rules and regulations. Sorry for the confusion this may of caused you at check-in. We look forward to seeing you again soon!

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel
Nice
The CL a répondu le 8 mai 2024
Thank you for the reivew and we hope to see you once again!

10/10 – Excellent

Tiffany

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Loved how quiet it was. the room was very cozy cou1111
Séjour de 1 nuit en avril 2024
The CL a répondu le 6 mai 2024
Hi Tiffany,Thank you for the kind words.We are happy to have you back any time.Thanks,

2/10 – Terrible

Larry

Points forts : Propreté
Points faibles : Commodités
Light over the bed did not work and visible broken. Continental breakfast consisted of Hostess products and coffee/tea
Séjour de 1 nuit en mai 2024
Ron a répondu le 6 mai 2024
Larry, please - you were a rude guest before you even arrived at our hotel and continued while staying here. Second, you received a free upgrade suite with a much larger jacuzzi. So, say Thank you and don't complain.Third, the light above the bed in your suite worked just fine. It has a dimmer, and you just did not bother to read the instructions or simply ask the front desk. But of course, it is too much to ask!Fourth, we offer FREE pastries and coffee in the morning - it is free! No need to complain about FREE!In other words, next time please choose another hotel to stay in. You are just too much of a hassle for us.Take care!

10/10 – Excellent

Vinni

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Swimming pool
Séjour de 1 nuit en avril 2024
Ron a répondu le 1 mai 2024
Thank you so much for your review and we hope to see you again soon!

10/10 – Excellent

Truely

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
the cl a répondu le 25 avr. 2024
Hi Truely,We are so glad you enjoyed your stay with us. We hope to see you again soon.

10/10 – Excellent

David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place
Séjour de 1 nuit en avril 2024
The CL a répondu le 21 avr. 2024
Thank you for your review and hoep to see you again!

6/10 – Acceptable

Denise

Séjour de 1 nuit en avril 2024
The CL a répondu le 11 mai 2024
Thank you Denise for the review! Hope to see you again soon!

8/10 – Bien

Angenette

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a fantastic stay. There were just a few things that were not working. There was a gorgeous shower, but the temperature control handle was missing. You could still change the temperature, you just had to keep fiddling with it to make it comfortable. Some fixtures in the bathroom needed to be tightened. Other than those small blemishes, our stay was a dream. We enjoyed relaxing in the whirlpool tub. And the decor was great! We will stay there again in a heartbeat!
Séjour de 2 nuits en avril 2024
The CL a répondu le 15 avr. 2024
Hi Angenette,We are so glad you enjoyed your stay with us. We hope to see you again soon.

8/10 – Bien

JaeDa

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good overall.
Séjour de 3 nuits en avril 2024
The CL a répondu le 13 avr. 2024
Thank you JaeDa for taking time to review! We appreciate your business and hope to see you again soon.

10/10 – Excellent

Allesaundra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
The CL a répondu le 13 avr. 2024
Hi Allesaundra,Thank you for the review! We were happy to have you stay with us!Thanks,

10/10 – Excellent

Clintece

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I love the jacuzzi tubs
Séjour de 1 nuit en mars 2024
The CL a répondu le 9 avr. 2024
Thank you so much for your review and hope to see you once again!

4/10 – Médiocre

Tom

Séjour de 1 nuit en avril 2024
Ron a répondu le 1 mai 2024
Are you serious?You received a 75 free upgrade to an oversize jacuzzi and you are complaining? Really???Just say thank you but I guess that is too much to ask!

4/10 – Médiocre

Amanda

Séjour de 2 nuits en avril 2024
Ron a répondu le 1 mai 2024
We did not expect a nice review from you after your rude behavior at check-in, throughout your stay, and your annoying phone calls about your incidentals.Please do not stay with us again, because we really will not have that much patience with you next time!

4/10 – Médiocre

adam

Voyage de couple
Points forts : Service et personnel
Wasn’t what they said it was. Shower didn’t have a cold setting. Jets I’m the tub we’re too soft,
Séjour de 1 nuit en avril 2024
Ron a répondu le 7 avr. 2024
Adam,First, you did not call the front desk throughout your stay in regard to any issues you may have had.Second, you did not follow the instructions you were given at check-in. The hot and cold water operate via the shower handle - left and right. Same as far as the jets - you did not swivel the jets' dial for stronger water flow.Fourth, it seems like that in life it always easier to complain than to take personal responsibility.Take care!

10/10 – Excellent

sheila

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The check in safe was so nice and informative although I was late checking in. My room was clean no smells. But the jetted tub was the best feature.
The CL a répondu le 5 avr. 2024
Good morning Sheila,We are thrilled you enjoyed your stay with us! We will let the front desk staff and housekeeping know. We hope to see you again soon!

10/10 – Excellent

Donald

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
The CL a répondu le 5 avr. 2024
Hi Donald,We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 – Excellent

arina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
The CL a répondu le 5 avr. 2024
Thank you so much for the positive review Arina! Hope to see you again soon.

10/10 – Excellent

chide

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was tight
Séjour de 3 nuits en janvier 2024
The CL a répondu le 4 avr. 2024
Thank you!!

10/10 – Excellent

Ryan

Séjour de 1 nuit en mars 2024
Ron a répondu le 23 avr. 2024
Thank you so much for your review and we hope to see you again!

4/10 – Médiocre

Christa

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
I contacted the Lodge due to them not refunding the whole amount after my stay, they stated I checked out late which I brought keys to the front a fees mins after the time but the whole time when I was in the room I had the door wide open cause I left something and was looking, wasn’t stopping anyone from cleaning it wasn’t anyone near or anything. They was rude& inappropriate as a business because I stated my concerns. How I wasn’t satisfied with my stay due to the fact a plunger was asked for the day of check in when I just got in room. We went to get a plunger from front after noticing water on the floor, I overlooked that part but when trying to flush toilet that’s when it overflows.
Séjour de 3 nuits en mars 2024
Ron a répondu le 21 avr. 2024
Christa, please - You checked out late and you knew there is a 15 per hour fee for late checkout.You are a rude guest and therefore you are not allowed to stay with us again!We did not charge you for the mess you made in the bathroom - so - no thank you and take care!

2/10 – Terrible

Jaquet

Voyage de couple
Points forts : Propreté
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
I experience terrible customer service and scammed for my money.. The customer representative had blamed Expedia for not giving back my full deposit of the hotel reservation.. After i purchased the full amount on the expedia app.. She intentionally said Expedia takes $25 dollars from the room deposit on the room.. After she’s opens our door for checkout being late.. Runs through our door waking us up to kick us out super unprofessional.. She charged me 40 dollars for a 10 min late check out time.. As well ass Lie about expedia taking $25 dollars and the complete taking $15 dollars or a 10 min late fee.. I feel like I have been taken advantage of from this place and will never stay here again !
Séjour de 2 nuits en mars 2024
The CL a répondu le 2 avr. 2024
Hi Jaquet,Nothing about your statement is accurate. You were only charged 15 for your late check out, which is half of what we normally charge for the 2 hour late check out that you had. No additional charges were made or withheld.Additionally, you were very rude to our front desk staff, despite them giving you a discounted late checkout. Please refrain from booking with us in the future, this review has shown a low quality of character that we do not want at our establishment, you are no longer welcome.Thanks,

10/10 – Excellent

Jacquelyn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place
Séjour de 1 nuit en mars 2024
The CL a répondu le 2 avr. 2024
Thank you so much for your review and we hope to see you again soon! Have a great day

10/10 – Excellent

Dameon

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love the staff, very helpful.
Séjour de 1 nuit en mars 2024
The CL a répondu le 31 mars 2024
Thank you so much !!!

8/10 – Bien

Kyle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Rooms are pretty loud listening to water and showers running in the room next to you overall good stay
Séjour de 2 nuits en mars 2024
The CL a répondu le 1 avr. 2024
Hi Kyle,Thank you for your review. We hope to see you again soon.

10/10 – Excellent

Kristy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
The CL a répondu le 31 mars 2024
Thank you Kristy for the review!

10/10 – Excellent

Eugene

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
The CL a répondu le 30 mars 2024
Hi Eugene,We are so glad you enjoyed your stay with us. We hope to see you again soon

10/10 – Excellent

Jessica

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was clean and the staff were friendly
Séjour de 1 nuit en mars 2024
The CL a répondu le 29 mars 2024
Hi Jessica, We are so glad you enjoyed your stay with us. We hope to see you again soon

10/10 – Excellent

nichelle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great relaxing place
Séjour de 1 nuit en mars 2024
The CL a répondu le 28 mars 2024
Thank you !!

6/10 – Acceptable

Michelle

Voyage de couple
Points forts : Propreté, service et personnel
I love this hotel but they need white towels and to make sure all lights are working properly also the bidet never has hot water
Séjour de 1 nuit en mars 2024
Ron a répondu le 27 mars 2024
Thank you for your review!1. We have brown towles as they are they hotel color.2. All the lights worked in your suites.3. All our bidets were disabled over 7 years ago and are not advertised.

8/10 – Bien

Paul

Séjour de 1 nuit en mars 2024
The CL a répondu le 21 avr. 2024
Thank you!

10/10 – Excellent

David

Séjour de 1 nuit en février 2024
The Champagne Lodge a répondu le 22 mars 2024
Thank you!!

4/10 – Médiocre

Timnesha

Séjour de 1 nuit en mars 2024
Ron a répondu le 21 mars 2024
That bad? Really??? Your suite was spotless, clean and EXACTLY the way we advertize it.

10/10 – Excellent

Noelle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was nice
Séjour de 2 nuits en mars 2024
The CL a répondu le 18 mars 2024
Hi Noelle,We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 – Excellent

Maurice

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It’s very nice and clean
Séjour de 1 nuit en mars 2024
The CL a répondu le 18 mars 2024
Hi Maurice,Thank you for your review. We are so glad you enjoyed your stay with us. Hope to see you again soon!

10/10 – Excellent

Genetta

Points forts : Commodités
Great 👍
Séjour de 2 nuits en mars 2024
The CL a répondu le 16 mars 2024
Thank you Genetta for taking the time to review! We are glad you enjoyed your stay with us. Hope to see you again soon.

2/10 – Terrible

Katrina

Voyage de couple
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
I didn’t stay here because there were too many reviews and pictures of them having bed bugs and roaches and they ate some rude people told me to contact Expedia for my refund and now they keep hanging up and being rude to Expedia I would never stay here even if it was for free
Séjour de 1 nuit en mars 2024
The CL a répondu le 16 mars 2024
Dear Katrina,We are deeply sorry that our resolution to your issue did not meet your expectation.As much as we hate to see you go, we understand that our cancellation policy must’ve caused a lot of inconvenience on your end.We apologize again for all the trouble caused and wish you all the best.

10/10 – Excellent

CHRISTEN

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
The CL a répondu le 15 mars 2024
Thank you !!

10/10 – Excellent

Tashauna

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All my light switches didn’t work but that was minor too me the room was beautiful and staff was great. 😊
Séjour de 1 nuit en mars 2024
The CL a répondu le 13 mars 2024
Thank you so much for your review!

10/10 – Excellent

Calvin

Séjour de 1 nuit en mars 2024
The CL a répondu le 30 mars 2024
Thank you !!!

10/10 – Excellent

Crystal

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lovely
Séjour de 1 nuit en janvier 2024
The CL a répondu le 8 mars 2024
Thank you!!!